About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As an SSC Training Manager, you will oversee the training efforts within our Shared Service Centre Team, ensuring that all training programs are aligned with global standards while addressing local needs. You will manage the SSC Training Team, track KPIs, and ensure the successful rollout of global learning initiatives. If you are eager to make a difference in how teams are trained and onboarded, this role is perfect for you. Essential Duties and Responsibilities Team Management: Manage and lead Training Leads and Training Specialists to ensure effective execution of training programs. Oversee the development and performance of the Training Team, ensuring all trainers are equipped to meet local and global objectives. KPI Tracking and Development: Track and report on the relevant Training KPIs to ensure the effectiveness of training programs and drive continuous improvement. Analyze training performance data to identify areas for enhancement and drive strategic changes based on those insights. Train-the-Trainer Certification: Implement and track the Train-the-Trainer certification process, ensuring trainers are prepared to deliver high-quality learning experiences. Ensure trainers are certified and maintain ongoing competency through continuous evaluation. Le
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Role overview
Job description
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does le
…What they are looking for
Skills & requirements
Qualification
You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance; You have strong presentational skills and proficiency in Office tools Any trainings or experience in people or project management are an advantage A degree in Business Administration is a strong plus!
Department · Support Management
Hiring company
Wolt - English
When people try Wolt, they love it! The joy of food, groceries and more from local stores and restaurants, delivered in 30 minutes. Try the most-loved delivery app now.
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