Role Overview As a Senior Software Engineer, AI Ops at Scale AI, you will own the long-term technical health, performance, and stability of AI solutions deployed across our strategic public sector partners. While our Delivery Teams build and launch new use cases, you are the technical steward ensuring these deployments operate with Operational Excellence. You will bridge software engineering, MLOps, and client governance, managing tiered SLAs, tracking model drift, and executing maintenance protocols that protect both system integrity and operational margins. Key Responsibilities Handover Gate & Onboarding: Act as the technical gatekeeper during the formal transition from Delivery to Maintenance. Conduct deep-dive reviews to ensure baseline code, prompts, and architecture meet strict maintainability and documentation standards before sign-off. Tiered SLA & Incident Management: Own technical response and resolution targets across multi-tiered service models (from Business-Hours Essential to 24/7 Mission-Critical). Lead Incident Governance, Root Cause Analysis (RCA), and P1/P2 mitigations within strict active support windows. AI Lifecycle Governance: Monitor production model performance, latency, and data drift. Manage prompt configuration repositories to maintain behavioral consistency and perform regression testing when LLM providers update underlying endpoints. Request Classification & Technical Scope: Operationalize the boundary between Routine Maintenance (In-Scope) and System Evolution (Out-of-Scope). Assess incoming client requests and run comparative benchmarking on new AI models. Automation & Reliability Engineering: Eliminate operational toil by engineering self-healing data pipelines, automated RAG indexing syncs, and telemetry tooling. Influence upstream "Delivery" teams to adopt architectural patterns that simplify ongoing maintenance. Client Technical Interface: Serve as the senior technical point of contact for government and enter
Role overview
Job description
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’
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export laws without sponsorship for an export license; Cloudflare provides reasonable accommodations to qualified individuals with disabilities
Department · Engineering
Hiring company
Cloudflare
Welcome to Cloudflare - Powering the next generation of applications
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$172.5K – $306.6K/yr
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