Team Lead, Onboarding (CDD)

Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but knowing exactly who we're doing business with still comes down to people, and that's what this team does. The ODD team makes sure Lunar knows who it's doing business with. As Team Lead, you'll run the day-to-day of our ODD specialists, the team digging into ownership structures, source of funds, and risk indicators before and during a customer relationship. This is a people-leadership role first: you're accountable for the team's output and quality, not doing the casework yourself. You'll report to our Director of FCP Operations. What will you do? Lead the ODD specialist team day-to-day, managing workload, setting priorities, and keeping delivery on track against SLAs. Own formal performance management for the team: regular reviews, direct feedback, and addressing underperformance early rather than letting it drift. Track SLA and quality metrics closely, so you catch where the team is drifting before it shows up in the numbers. Act as the escalation point for complex or ambiguous cases, including flagging potential regulatory deviations upward before they become disclosures, and make sure the team applies ODD policy and procedure consistently, understanding the regulatory logic, not just the steps. Represent ODD in the wider FCP/Onboarding leadership forum, flagging risks and resourcing needs upward. What are we looking for in you? Experience leading a team in an operational KYC/AML-adjacent function. Strong people skills, this role is about leading people who lead numbers, not just managing a queue. Solid working knowledge of ODD/EDD practices and the regulatory logic behind them, not just the checklist. Comfortable with data: you use SLA and quality metrics to catch problems early, not just to report on them

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Welcoming team based in Stockholm or Copenhagen, working to onboard new business customers across the Nordics — balancing compliance with speed, and helping strengthen our presence in the Swedish market. What will you do? Own the approval and onboarding process for new business customers, growing into full case management as you build your expertise. Reach out to customers via text and phone to gather the information needed to move cases forward quickly and accurately. Work closely with teammates and your team lead to balance quality with speed — sparring on complex cases and aligning daily on goals and priorities. Apply KYC principles and compliance requirements to assess applications thoroughly and flag risks early. Contribute to a performance-driven team culture where breaking records in volume and quality is a shared ambition. What are we looking for in you? Fluency in Swedish and English, both written and spoken — this is central to how you'll serve our Swedish customers and connect our Nordic offices. A curious mindset and genuine drive to grow into the role and take on more responsibility over time. Comfortable handling customer interactions across multiple channels, including phone, with a professional and calm approach. Experience with KYC, OSINT, or a background in banking, lending, or law enforcement — or a clear motivation to develop in this direction. A performance-oriented way of working —

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Telesales team Lead . About us Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Telesales team Lead you'll have the unique opportunity to be part of building and scaling a company. By providing you with the ownership of our telemarketing, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never-ending growth curve, we provide you with: An opportunity for getting operational experience in a start-up where both your work and the results are highly tangible and matters to the business A chance to work closely together with the CEO on our sales execution Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally Your Responsibilities Given our global expansion, the Telesales team Lead role is strategically important to place us as the market leader in the industry. As we start to amass a large client base which needs an extra touch of care and nurture, this will give you an opportunity to build relationships with C-Level execs and SME business owners in the financial and technology sectors. What we expect from you You possess an unparalleled work ethic with a high sense

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Open Intelligence (OI) is one of WPP’s most strategic bets - a flagship data and AI initiative at the intersection of machine learning, advertising technology, and audience insight, built to power the next generation of media intelligence. Operating across the US and UK and expanding across EMEA and APAC, OI runs at true global scale. To lead the next phase of development at the embedding and applied-AI layer of OI, we are hiring a Data Science Team Lead in Copenhagen. You will guide a small, sharp team building critical capabilities - from multimodal embedding spaces and Model Context Protocol (MCP) servers to agentic tools and UIs - that make the rest of OI’s AI ecosystem thrive. What you'll be doing: Line-manage and grow the team : Drive 1:1s, recruitment, performance, mentorship, and day-to-day technical and team direction. Own technical architecture & direction : Lead the technical vision and design for well-distributed multimodal embedding spaces (text, image, video), MCP server tooling, and user-facing chat agents + UI. Translate strategy into action : Take

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Delegate sales team Lead. About us Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Delegate sales team Lead you'll have the unique opportunity to be part of building and scaling a company. By providing you with the ownership of our telemarketing, we want to constantly push you out of your comfort zone. You’ll be working out of our HQ in Copenhagen and to ensure a never-ending growth curve, we provide you with: An opportunity for getting operational experience in a start-up where both your work and the results are highly tangible and matters to the business A chance to work closely together with the CEO on our sales execution Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally Your Responsibilities Given our global expansion, the Delegate sales team Lead role is strategically important to place us as the market leader in the industry. As we start to amass a large client base which needs an extra touch of care and nurture, this will give you an opportunity to build relationships with C-Level execs and SME business owners in the financial and technology sectors. What we expect from you You possess an unparalleled work ethic with

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Fraud Specialist you'll join the FCP Operations team based in Copenhagen, reporting to the Fraud Team Lead, working to protect our customers and keep their money safe. What will you do? Monitor and analyse transactions to identify and act on suspicious activity before it causes harm. Handle fraud cases end-to-end — investigating, documenting, and resolving with care and precision. Collaborate with teams across Lunar to share insights and strengthen our fraud detection capabilities. Stay close to emerging fraud trends and financial crime typologies, applying what you learn in your day-to-day work. Balance security with a great customer experience, making sure protection never comes at the cost of usability. What are we looking for in you? Some experience with fraud, financial crime, or a related field — whether through work, studies, or a strong interest in the space. An analytical mindset with an eye for patterns and anomalies. Clear and structured communication skills — you can explain complex situations simply, both in writing and in conversation. Comfort working in a fast-moving environment where priorities can shift and no two cases are the same. Fluency in Danish or Swedish and English (both spoken and written). Benefits and perks 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. State of the art equipment. The newest computer, monitor, mouse, and keyboard. We wa