Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a Staff Digital Design Engineer to help define, build, and optimize high-performance IP and SoC architectures for next-gen AI and compute workloads. This role is ideal for engineers who thrive at the intersection of microarchitecture, RTL implementation, and performance-aware design. This role is hybrid, based out of Toronto, Ottawa, Boston, or Austin. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are A digital design expert with a deep understanding of computer architecture and IP microarchitecture. Skilled in RTL development (Verilog/VHDL) and familiar with full ASIC flows. Comfortable optimizing for power, performance, and area (PPA) under aggressive design goals. A naturally collaborative and technical engineer — you thrive in spec definition, peer reviews, and team-wide planning. What We Need Architecture and RTL implementation of Tenstorrent’s custom IP blocks and SoC components. Performance-aware design decisions for compute, interconnect, or memory-heavy blocks. Occasional contributions to validation using emulation, FPGA prototyping, or UVM flows. Strong synthesis and timing closure awareness to support backend
Salary not disclosed
Check market pay for comparable Technical Support Engineer roles before applying.
Role overview
Job description
The Technical Support Engineer - Premium Care serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution. Team Specific Duties and Responsibilities: Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management Familiarity working with Government (Federal, State, Local), or Education customers Rigorous Ticketing Hygiene SLA Compliance &
…What they are looking for
Skills & requirements
Qualification
Fluent in English Excellent written and verbal communication skills Previous experience in a client-facing technical role for a product business Strong problem-solving, decision-making, and critical-thinking skills Ability to make sense of something complex and explain it in plain English Professional, courteous and committed to providing amazing customer support Open-minded, positive and keen to learn Great attitude, team player Willing to work flexible hours Keen to mentor and help train junior team members College degree Pay Range (OTE Pay) : $45,073 - $79,497 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits : 401(k) plan Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave : Exempt employee
Department · Customer Support

Hiring company
Talkdesk
Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
$292.5K – $409.5K/yr
$100K – $500K/yr
$146K – $182K/yr
🔔 Get job alerts
New Technical Support Engineer - Porting Team jobs in Remote, straight to your inbox.
No spam · Unsubscribe anytime