Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint. What you’ll do here Reproduce and debug customer issues by building or using existing test environments and tools Communicate tactfully with customers Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved Solve incoming technical support requests in a timely manner, including high-severity urgent cases Identify and communicate product usage trends, bugs and feature requests Guide and mentor new team members on processes and procedures Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document and record all activity with customers in accordance to both internal and external security standards Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools in collaboration with the team Periodic on-call rotation for production-down issues What we’re look
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Role overview
Job description
CAPCO POLAND At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Drive quality and efficiency across complex banking transformation programmes through scalable test automation. THE ROLE We are looking for an experienced Senior Test Automation Consultant to provide specialist test automation services supporting large-scale banking and payments transformation programmes. The engagement focuses on designing and implementing robust automation solutions that improve testing efficiency, increase coverage across critical MVP paths, and support high-quality software delivery. Working closely with manual testers, developers, and progr
…What they are looking for
Skills & requirements
Department · Tech & Engineering

Hiring company
Capco
Capco is a global management and technology consultancy dedicated to the financial services and energy industries.
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