Underwriting Operations Assistant (Commercial Insurance Programs)

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. Position Summary The Underwriting Assistant provides administrative and operational support to the underwriting team and retail agents. This role is ideal for a detail-oriented insurance professional with 3-5 years of experience who is looking to develop underwriting knowledge and build a long-term career in commercial insurance. This role is an in-office position in our Red Bank, NJ office. Key Responsibilities Support retail agents and underwriters by gathering required information and documentation through agency management systems, tasks, reminders, and Outlook. Order, review, and process inspections, including handling discrepancies and underwriting recommendations. Process cancellation and reinstatement notices in a timely and accurate manner. Manage pre-audit correspondence, closed-even audits, and premium-bearing audits. Report claims and provide claim reporting confirmations to agents and insureds. Process policy endorsements and related documentation. Maintain accurate underwriting files and ensure documentation is complete and up to date. Deliver excellent customer service to internal and external business partners. Assist with renewal preparation and gradually learn renewal quoting and underwriting functions to support professional development. Qualifications Bachelor's degree preferred, or equivalent combination of education and relevant work experience. 3-5 years of insurance industry experience, within Commerci

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. The Personal Lines Underwriting Assistant provides technical underwriting support for assigned accounts/agencies within the team as well as making individual underwriting decisions on referred accounts. This role will work in the Red Bank, NJ Office. Responsibilities: Effectively communicate with agent or broker clients, company underwriters, internal staff and management to obtain additional information, quote rates, present proposals, explain company underwriting policies and coverage offerings, as well as servicing existing accounts. Assist marketing department, staff and other internal departments in resolving problems and questions. Assist in the development and implementation of new marketing strategies. Appropriate and timely response to questions posed by brokers, clients, underwriters and other team members. Meet regularly with the broker/underwriting teams on strategy, tactics and follow-up. Rate policies, endorsements, etc. or review previously rated policies for proper rating. Knowledge of rating manuals and application of same. Develop information for the processing of new or renewal policies including loss runs, utilizing knowledge of automated systems. Prepare quotations and proposals for broker client and assist underwriter by answering or fielding questions from broker clients and company personnel. Enter and/or research information in the company ImageRight system and apply this information in acco

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. The Associate Underwriter reviews, markets and prices for new and renewal applications, endorsements, and related documents within company/agency granted authority. The Associate will support underwriters and agents to ensure delivery, follow-up and servicing requirements of all new business and renewal accounts. This position will be an in-office role in our office in Red Bank, NJ. Responsibilities: Develop the ability to perform risk selection and analysis by examining and evaluating documents such as application forms, inspections reports, financial reports, product brochures, company referral agreements, and other pertinent documents to determine the degree of risk, underwriting and market selection. Build relationships with agents through in-house placement of new business. Effectively communicate with agent or broker clients, company underwriters, internal staff and management to obtain additional information, quote rates, as well as servicing existing accounts. Connect with carrier underwriters to assist in learning coverage, guidelines, and technology. Maintain renewal book of business/premium as required. Address assigned workload within quality, productivity and service standards as established by the company/underwriting guidelines. Appropriate and timely response to questions posed by brokers, clients, underwriters and other company personnel. Special projects as needed. Requirements: Bachelor’s Degree preferred. 2-5 years of si

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As an Inside Sales Rep, you’ll serve our direct customer channel by working with small business owners and giving them the support they need. The sales team is flexible and adaptable — we navigate challenges and problem-solve quickly in service of our mission. Pie is a highly collaborative team that communicates constantly. You’ll work across teams and with stakeholders, so strong communication and coordination skills are essential. You’ll be in regular contact with customers by phone and email to sell and build relationships. How You’ll Do It Build relationships and sales with Direct customers You will be calling inbound leads from our lead database, setting appointments, and maintaining our lead and prospect systems. You will take inbound calls (and some outbound) from warm leads, prospects who want to talk to us (no cold calling). Further qualify prospects through a series of questions to understand their business needs. Policy, sales and closing Partner with the underwriting team to ensure policy can be written. Present policy and close deal. The Right Stuff 1 year of Inside sales experience is required. 1 year of experience in high transactional environments is preferred. An active property & casualty license. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant v

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Senior Underwriter is a pivotal team member when it comes to supporting the department with functional and operational tasks in order to help the team achieve their target deliverables. In addition to their own production requirements, the Senior Underwriter serves as the go-to representative for the team when other departments and teams are looking for additional expertise and knowledge regarding underwriting. As a Senior level contributor, this person is able to represent the underwriting team in a variety of capacities and step in for other leaders when needed. How You’ll Do It Act as a Senior Level expert: Lead by example in daily underwriting output by meeting or exceeding the daily required goals. Responsible for quality of deliverables and decision points made under the underwriting umbrella. Respond to questions and inquiries for coding information. Support the Leadership Team to relieve pressure points in their workflow and daily activities. Assisting and approving referrals when the Leadership Team is not available. Deeper reviews for areas for opportunities for improvement on loss meetings. Responsible for meeting with team members from other teams to help them understand the role of underwriting and be able to tie together how interdepartmental workflows operate. Interviewing with other department candidates. Ad Hoc Departmental Responsibilities: Act in place of the Leadership Team in departmental meetings. Manage operational tasks and help with decision making for both internal department and external department needs.&nbsp

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Our Underwriters are on the front lines, interacting with our customers all day, every day. Every underwriting call, email and message has a profound impact on our business and our reputation. The average day in the life of a Pie Underwriter involves a high volume of daily transactions ranging from making underwriting decisions to issuing a certificate of insurance. We expect your role will evolve quickly as Pie grows. How You’ll Do It Leverage workers’ compensation or commercial insurance underwriting expertise to assess medium to complex risks in order to underwrite and bind new and renewal coverage. Quickly and effectively decide each request through the use of Pie’s underwriting guidelines and known risk exposures and loss frequency and severity. Achieve profitable growth through appropriate risk evaluation while building and maintaining outstanding payroll partner customer relationships. Prioritize and resolve payroll partner customer inquiries for documentation or support. Provides technical assistance to the payroll partner sales team and customers regarding policy and endorsement provisions and underwriting acceptability for designated insurance coverages. Maintain strong industry knowledge on commercial insurance underwriting expertise and changes in market/account positions. Develop and maintain full knowledge of all forms, coverages, ratings, and manuals for the specific line being underwritten. Participate in review and evaluation of risk portfolio, making recommendations on book management issues. Take on other tasks, responsibilitie