We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Are you a driven, customer-focused sales professional looking to elevate your career in a high-growth SaaS environment? At New Relic, our Sales Development Representatives (SDRs) play a critical role in building pipeline and driving revenue by acting as the first point of contact for prospects who have shown interest in our platform. If you have excellent communication skills, a sense of urgency, and a proven track record in sales or customer-facing roles, we want to hear from you. Why Join New Relic? New Relic is the leader in observability and application performance monitoring. Our SDR team is at the forefront of our go-to-market strategy, partnering closely with both Marketing and Account Executives (AEs) to deliver impactful business outcomes for our customers. You’ll join a collaborative, high-energy team with personalized coaching, world-class tools, and significant opportunities for career growth. What you'll do Respond quickly and effectively to high volumes of inbound marketing leads, including trial sign-ups, demo requests, webinar attendees, and website chats. Qualify inbound leads through active listening and discovery calls, understanding customer pain points and aligning them with New Relic’s solutions. Collaborate with Marketing and AEs to provide feedback on lead quality, campaign effectiveness, and ensure a seamless handoff of qualified opportunities. Manage and organize your pipeline diligently, ensuring strict adherence to lea
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Role overview
Job description
Position Overview: A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites. Key Responsibilities: •Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing. •Performs preventive maintenance, emergency response, equipment start-up, and field modifications. •Coordinates with technical support to resolve maintenance or operational issues. •Assists in developing Methods of Procedures (MOPs). •Reports to a supervisor for any unusual issues or developments. •Trains periodically at company headquarters on testing equipment and rebuilding systems. •Completes Field Service Reports promptly and provides proactive recommendations to clients. •Candidate will be based from
…What they are looking for
Skills & requirements
Qualification
Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience. •Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc. •Proficient with hand tools and test equipment for maintenance and repairs. •Strong verbal, written communication, and customer service skills. •Ability to work independently with resourcefulness and initiative. •Knowledge of equipment manufacturers’ specifications. •Physically capable of bending and lifting up to 100 lbs as required. •Willingness to work nights, weekends, and be on-call when needed. •Basic knowledge of computer hardware and software. •Prior experience with third-party UPS service providers is a plus. •OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required. •A technical degree (e.g., DeVry, Lincoln Tech) is a plus. •Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.). •Must have a clean driving record. •Primarily regional travel within Atlanta, GA; occasional national travel may be required (not including emerge
Department · Field Service Engineer
Hiring company
EOLA Power
EOLA Power is Florida’s #1 Independent Provider of Critical UPS Service and Maintenance. With our commitment to excellence, we offer a challenging and rewarding work environment where your expertise will make a significant impact.
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