Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Utility Billing Specialist provides utility billing services for multifamily housing clients by managing an assigned portfolio of properties, preparing resident utility charges, and supporting client and resident billing needs. This role develops expertise in utility billing operations while ensuring accurate, timely, and high-quality billing services. This is a full-time role (40 hours per week) requiring availability during fixed shift hours from Monday through Friday, 8:00 AM – 5:00 PM. Because this position is remote, candidates must have a quiet, dedicated home workspace free from interruptions during scheduled hours. Responsibilities: Manage an assigned portfolio of multifamily housing properties Complete monthly resident utility billing activities in accordance with department procedures and KPIs Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone. Respond to resident inquiries regarding ut
Role overview
Job description
Process client utility invoice data accurately and in a timely manner.
Resolve invoice exceptions to ensure correct association and processing.
Communicate with utility providers and vendors to address issues preventing invoice processing.
Investigate and resolve discrepancies between account balances and payments.
Perform system-generated audits on utility invoices and coordinate resolutions with clients and providers.
Ensure adherence to standard operating procedures and follow-ups.
Collaborate with Utility Service Managers and internal teams to meet client needs.
Support department metrics and key performance indicators (KPIs).
Analyze and process utility invoices with accuracy and efficiency.
Communicate effectively with utility providers, vendors, and internal teams to resolve issues.
Utilize problem-solving skills to investigate discrepancies and implement solutions.
Maintain organization and attention to detail in managing multiple tasks and deadlines.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment
2-3 years of experience working with utilities, accounts payable, or a related field.
Strong verbal and written communication skills.
Ability to build and maintain strategic relationships with clients and team members.
Proficiency in Google Suite and Microsoft Office products.
Excellent problem-solving skills and attention to detail.
Self-motivated with the ability to work independently or collaboratively.
Strong organizational skills to balance workload effectively.
High school diploma or equivalent required.
Associate's degree preferred.
Experience in property management or property management-related software is a plus.
AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
What they are looking for
Skills & requirements
Qualification
High school diploma or equivalent required; Associate's degree preferred
Department · Customer Operations

Hiring company
Entrata
Entrata is the operating system for Autonomous Property Management™ — unifying leasing, payments, renewals, and resident experience, with AI embedded across workflows to execute operations within your guardrails and drive portfolio performance.
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