Vice President - Operational Excellence

🚀 About WRITER WRITER is where the world’s leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER’s end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role Shape how the world’s most sophisticated enterprises succeed with AI. As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change. You’ll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions. This is a builder’s role with global reach - reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth. This is a hybrid role based out of our London hub. 🦸🏻‍♀️ What you’ll do Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiab

🚀 About WRITER WRITER is where the world’s leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER’s end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role Shape how the world’s most sophisticated enterprises succeed with AI. As vice president, customer success, EMEA, you’ll lead the region’s customer success organization and partner directly with C-suite executives at Fortune 500 and Global 2000 companies to deliver measurable transformation—not proofs of concept, but lasting operational change. You’ll own retention and growth, scale a world-class team, and define how enterprises measure success in the agentic era. You’ll be a key member of WRITER’s EMEA leadership team and an active voice in the global CS leadership group, shaping strategy, structure, and culture across regions. This is a builder’s role with global reach - reporting to our COO and working closely with the CEO and CRO to drive WRITER’s next stage of growth. This is a hybrid role based out of our London hub. 🦸🏻‍♀️ What you’ll do Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiab

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Finance Business Partner, Payment Networks The Vice President, Finance Business Partner -- Payment Networks at Mastercard will be a senior finance leader and strategic business partner in the Payment Networks Organization, providing leadership across business strategy, growth priorities, financiak planning, performance management, investment prioritization, and decision support. This VP will lead a finance team within Payment Networks responsible for real time payments (RTP) – across international markets and RTP global products and engineering -- requiring effective business partnering and translating business, product, engineering, and regulatory requirements into financial insights, actionable plans, and executive-ready recommendations. This role partners closely with Business teams, Product, Engineering, regional and Corporate Finance, People & Capability and Controllership teams to ensure financial outcomes are aligned with organizational goals, governance expectations, and Mastercard’s strategy. The ideal candidate is a strategic finance leader with strong business judgment, executive presence, and the ability to lead through ambiguity in a fast-paced and rapidly evolving environment. Responsibilities: • Lead Finance Business Partner agenda for Payment Networks, RTP (ex-Uk) as a se

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Vice President, Operations - South will lead CLEAR’s airport operations across our South region, with responsibility for delivering exceptional security, member experience, sales, and people outcomes. You’ll lead a large organization of frontline team members and general managers while driving growth, operational excellence, and a high-performing culture across the region. This is a key role on our Airport Operations leadership team. What you'll do: Own operational and financial performance across CLEAR’s South region, delivering against security, member experience, enrollment, sales, labor, and profitability goals Lead, coach, and develop Regional Directors and General Managers, building a strong leadership bench and driving clear accountability and consistent execution across the region Drive regional growth by maximizing performance at existing airports, supporting new airport launches, and accelerating adoption of new products and experiences Build trusted relationships with senior airport, aviation, and internal stakeholders, representing CLEAR at the executive level and aligning partners around shared business and operational priorities Partner cross-functionally with People, Training, Compliance, Member Experience, Finance, and other teams to strengthen execution, develop talent, uphold CLEAR’s standards, and continuously improve the member and team member experience How you'll measure success: Security and compliance performance across all airports within the South Achievement of regional balanced scorecard tar

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Software Engineering Overview Decision Stream is Mastercard's next-generation AI-native decisioning platform, designed to power intelligent, real-time decisions across fraud, authentication, payments, and risk. Built with a startup mindset and enterprise-scale ambition, the platform combines innovation, speed, and engineering excellence to redefine decisioning across Mastercard's global ecosystem. We are seeking a visionary and hands-on VP of Software Engineering to help build and scale the platform. This leader will partner closely with Product, Architecture, AI, and Platform Engineering teams to drive technology strategy, architecture, engineering execution, and organizational growth. What You'll Do Lead Through Technical Excellence • Serve as a senior technology leader and role model for engineering teams. • Drive architecture, design, and technology decisions across distributed systems, streaming, AI, and cloud-native platforms. • Engage deeply with engineers, architects, and product leaders to solve complex technical challenges. • Influence engineering standards, software quality, and operational excellence. Build and Scale the Platform • Help shape and deliver a highly scalable, resilient, and secure decisioning platform operating at Mastercard scale. • Balan

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President/Principal, South Division Lead - Identity and Security (I&S) Overview Mastercard’s Security Solutions organization (SSO) develops and delivers world-class risk and security products & services for Mastercard customers across the globe. The teams within this organization lead the creation and delivery of innovative solutions enabling consumers to experience simple yet secure digital experiences, however, and wherever they choose to interact. This role will lead the sales execution for Fraud, Identity, and other select security products, driving scale, retention, and growth across the South Division in LAC. Role Purpose This Vice President/Principal will lead the South Division Specialist Sales team for Mastercard’s Identity and Security (I&S) portfolio. The Vice President/Principal will be accountable for new business, adoption, revenue growth, and operational excellence across both new logo acquisition and existing client expansion. Key Responsibilities Strategic Leadership • Execute South Division GTM strategy for Mastercard’s Identity, Financial Crimes, Fraud Solutions and Cyber for Payments product lines. • Partner across the SSO business with the Ethoca, Risk Recon, and Recorded Future Sales teams, as well as across the entire Services business, to cr