WPN Application Specialist (Contract)

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! About the Role: We're looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you'll help ensure a positive, safe, and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency. You'll manage a caseload of investigations, communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency, fairness, and trust. By blending case management, policy application, and trust & safety principles, you'll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities. Responsibilities: Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment. Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with ti

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. We’re looking for a collaborative and thoughtful Program Lead to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you’ll work to ensure a positive, safe, and welcoming environment across our global community by helping partners and players navigate policies and address concerns with care and consistency. You’ll take the lead on sensitive investigations, engage with stores and players to resolve issues, and collaborate with internal teams to promote transparency, fairness, and trust. By blending program coordination, policy support, and trust & safety principles, you’ll play a key role in maintaining the integrity of our play spaces and ensuring a healthy experience for players, retailers, and employees alike. What You'll Do: • Own the analysis of program data, policy guidelines, and incident reports to surface systemic concerns and recommend changes around policy adherence. • Lead complex, high-sensitivity investigations end to end, document evidence, and apply sound judgment when enforcing program rules. • Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. • Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through. • Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care. • Draw on internal systems and external context to build a