Account Consultant At Retail Insights Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an (Associate) Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy. Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners. This role is based in our Amsterdam office, where our Benelux team is located. What you'll be doing: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. This results in a high business adoption Drive measurable Business Adoption across your customer portfolio to deliver tangible value for our customers. Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively, in collaboration with our Account Managers. Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Act as the first line for customer issues related to onboarding, usage, or product value. Partner with Marketing to identify case study, testimonial, and reference opportunities. Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility. Who you are: Fluent in Dutch and proficient in English You have prior experience

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Summary The Senior Flex Solution Engineer (SE) is a high-impact, customer-facing technical role supporting AI/Machine Learning (AI/ML) initiatives across our strategic US Major Accounts. This role is designed for a technical professional who possesses a strong foundation in AI/ML concepts, technologies, and solution architecture, positioning them above a generalist but not necessarily requiring deep specialization (Level 200-300 technical depth). The Flex SE will act as a critical, hands-on technical resource, accelerating customer adoption and success. This role translates business challenges into AI/ML- driven solutions through the rapid development of MVPs and prototypes, supporting our regional SE teams, and driving growth in this strategic area. The AE and SE maintain ownership and ultimate approval over the account strategy. The Flex SE role is designed to be supportive, not to supersede their authority. The RVP should provide prescriptive guidance on which accounts the Flex SE should prioritize, as the RVP possesses the most comprehensive regional overview. Key Responsibilities and Scope Technical Leadership & Solutioning Partner with regional Account Executives (AEs) and Solution Engineers (SEs) to identify, qualify, and develop AI/ML opportunities within USMajo

Base — $160k – $180k | OTE — ~$230k – $255k | Equity — 0.3% | In-person NYC About Datalab Datalab trains models that read documents reliably at scale. The world's most important information is trapped in PDFs, scans, and files that can't easily be parsed, and getting it out correctly matters. From frontier AI labs processing training data to Fortune 500s like Siemens extracting decades of engineering records, Datalab is where businesses turn to when extraction has to be right. We're at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare, finance, government, and legal. Our tools, chandra, surya, marker, and lift, have 70,000+ GitHub stars and broad developer mindshare. We're backed by founding members of OpenAI, FAIR, and Hugging Face. Role Overview We're looking for a Founding Customer Success Manager to own the relationship with our enterprise customers after they sign. You'll be accountable for adoption, retention, and growth — making sure customers get real value from our models, stay for the long run, and expand their usage over time. You'll be the face of Datalab for every account you own: their trusted advisor, their first call when something matters, and the person keeping their goals moving forward. You will be the commercial and relationship manager who owns the account strategy after a deal has been signed. You'll orchestrate the right people internally so the customer always feels progress. You'll know the product and the customer's architecture well enough to lead most conversations yourself, and you'll pull in Engineering when an account needs it. We also have a long tail of self-serve customers using our API. Many are strong candidates to expand into enterprise contracts, and you'll own that self-serve → enterprise motion end to end — from spotting high-potential accounts to closing the upgraded contract. This role is ideal for someone who thrives at the intersection of c

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Overview Of The Role PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you'll collaborate closely with our talented Account Executives, fuelling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organisational skills will shine like never before. Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You'll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty This isn't just a job—it's

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexi

About BlockTech BlockTech is a fast-paced algorithmic trading firm facilitating global cryptocurrency derivatives and spot trading while expanding into new markets. As we continue to grow rapidly, we are looking for a Senior Software Engineer to take technical ownership of our Core systems and help shape how they evolve through our scale-up phase. This is a role for an engineer who has already built and operated correctness-critical systems at scale and who wants their technical decisions to set direction, not just follow it. What will you do? You will own the systems that keep our trading operation accurate at every level — positions, PnL, instruments, hedging, and the data flowing between them. Across exchanges and asset classes, your work determines whether the numbers our traders and risk team rely on are correct. As a senior engineer, you will also set the technical standards the rest of the team builds against. You will: Own the books. Maintain and evolve our position, trade, and PnL systems so they remain accurate across every venue. Architect the platform that supports trading. Design services that handle real-time exchange flow with the throughput and reliability our quoting and hedging depend on, making the structural calls that keep them fast and correct under load. Own the data flows. Operate and harden the public and private pipelines bringing market prices, account state, and trade events into our systems in real time. Lead venue integrations end-to-end. Deliver exchange and prime-broker integrations across protocol, account model, settlement, reconciliation, and surveillance and define the patterns we reuse for the next one. Model the instrument universe. Own the systems describing every tradable instrument - lifecycle, expiry, margin, RFQs, fast-path quoting - where both correctness and latency matter. Build self-healing systems. Design the detection and repair flows that identify position discrepancies and correct them automatically. Own hedging inf

About BlockTech BlockTech is a fast-paced algorithmic trading firm facilitating global cryptocurrency derivatives and spot trading while expanding into new markets. As we continue to grow rapidly, we are looking for a Software Engineer to join our Core team amid our exciting scale-up phase! The role In this role, you will work on the systems that keep our trading operation accurate at every level, positions, PnL, instruments, hedging, and the data flowing between them. Across exchanges and asset classes, your work determines whether the numbers our traders and risk team rely on are correct. Own the books. Maintain and evolve our position, trade, and PnL systems so they remain accurate across every venue we operate on. Build the platform that supports trading. Design services that handle real-time exchange flow with the throughput and reliability on which our quoting and hedging depend. Own the data flows. Operate the public and private data pipelines that bring market prices, account state, and trade events into our systems in real time. Integrate new venues. Deliver exchange and prime-broker integrations end-to-end, protocol, account model, settlement, reconciliation, and surveillance. Model the instrument universe. Own the systems that describe every tradable instrument we trade, lifecycle, expiry, margin, RFQs, fast-path quoting, where both correctness and latency matter. Develop self-healing systems. Build the detection and repair flows that identify position discrepancies and correct them automatically. Build hedging infrastructure. Design and refine the gamma and delta hedging systems that our trading strategies depend on. Deliver reporting. Provide the data that internal stakeholders and regulators require, PnL breakdowns, trade surveillance, treasury accounting, and compliance. What we're looking for 1+ years of commercial working experience as a Software Engineer. We are looking for an engineer with breadth: someone comfortable moving between a Rust service

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role as a Solutions Architect (SA) for Cohere in the UAE, you will play an instrumental part in growing Cohere’s business in both the UAE and the wider MENA region. You will partner with account executives, partners, and our executive leadership team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC. SAs at Cohere sit at the cross-section of Forward Deployed Engineering and AI transformation. Our SAs embody the following traits: Technical experts in the field Trusted advisors to customers and colleagues Product evangelists of Cohere technology Thought leaders in pushing the frontiers of applied AI Role Overview Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from cus

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Protect is a real-time fraud intelligence product built on a unique advantage: Plaid’s network-level visibility across bank accounts, devices, identities, sessions, institutions, applications, and financial behavior. Protect helps customers detect first-party fraud, synthetic identities, account takeovers, and coordinated attacks that are difficult to see from a single application, account, or transaction. Trust Index turns that fraud intelligence into real-time fraud scores and actionable attributes. This team builds the systems that make this intelligence possible: low-latency inference, new data and model integrations, customer-facing APIs and attributes, safe rollouts, and feedback loops. Ti3 expanded Plaid’s fraud graph nearly 10x and, in early testing, detected up to 41% more fraud at the same false-positive rate. Learn more about Ti2 and Ti3 . We are a small, high-agency team working closely with Product, Data Science, and Machine Learning. We value demos over docs, conviction over consensus/alignment, builder schedule over meeting-heavy calendars. We’re scrappy and a talent-dense team that has high agency and high ownership. As a Staff Software Engineer on the Protect Core team, you wi

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Forward Deployed Engineers work directly with the largest and fastest-growing AI companies in the world, owning their technical outcomes on Baseten and taking on the hardest problems in serving and improving models at scale. The work spans the model lifecycle: inference, post-training, and the systems that tighten the loop between them. Act as each account's de facto CTO on Baseten, with final accountability for how their workloads are designed, run, and scaled. Take customer objectives from vague to shipped: frame the problem, define the spec and success criteria, build the PoC, and carry it through to production quickly, using the right tools for the problem. Design the evals and benchmarks that isolate where quality or performance falls short, then close the gap yourself, whether that means optimizing inference, improving the model through post-training, or reworking the eval itself. Be the first responder to mission-critical failures including triage, owning the fix directly or route to the owning team and stay accountable until it ships. Build internal systems so that each engagement is faster than the last. This includes tooling and automation for eval and deployment infrastructure, and the recipes and reference implementations that make the product more self-serve. Shape the product itself, channeling what your accounts need into the roadmap and shipping fixes and features into Baseten's codebase yourse

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Solutions Engineer, Okta (Canada) Secure Every Identity, from Human to AI Agent About the Role At Okta, we believe that identity is the foundation of security and digital transformation. As a Senior Solutions Engineer, you will be the trusted technical advisor to our largest, most complex enterprise customers and a critical driver of our sales organization. We are looking for a highly strategic Pre-Sales professional whose consultative expertise, emotional intelligence, and enterprise sales acumen are their defining strengths. While technical agility is required, your primary focus will be owning the technical sales cycle by anchoring technical features to positive business outcomes. You will partner closely with Account Executives to uncover top-of-mind business challenges—specifically around mitigating risk, reducing costs, and driving operational efficiency. By establishing value-based conversations, you will prove how Okta’s independent, neutral, and end-to-end identity platform can transform their architecture and secure the "Tech Win" on large-scale deals. What You'll Be Doing Master the Discovery Process: Leverage exceptional active listening to dig deep into customer pain points. You will uncover the 'why' behind the initiative, focusing on how Okta's vast pre-built integrations and scalable architecture can solve their most complex, diverse environmental challenges. Navigate Complex Organizations: Translate highly technical concepts into cle

ABOUT THE TEAM The Legal Team at Mural is a collaborative and highly trusted partner, working cross-functionally across the entire company. With a culture of pragmatism, curiosity, and partnership, the team provides expertise across customer contracts, privacy, marketing, IP, employment law, and risk management. Their work is critical to enabling growth and protecting Mural’s reputation, ensuring that every decision aligns with both legal standards and business goals. YOUR MISSION You will report directly to the General Counsel. You will get to apply your contract drafting and negotiations skills as well as your broader legal and business acumen to supporting the GTM and product teams. WHAT YOU'LL DO Draft, review, and negotiate commercial agreements: SaaS subscription agreements, MSAs, SOWs, RFPs and NDAs. Serve as the primary legal point of contact for the Sales team, partnering directly with Account Executives and sales leadership throughout the deal cycle to structure terms, manage risk, and close deals efficiently. Partner with Deal Desk, Revenue Operations, and Finance on pricing, discounting, and other revenue-sensitive deal terms. Advise on data privacy and security terms in customer agreements, partnering with the Privacy and Security teams as needed. Own and continuously refine contract templates, fallback positions, and negotiation playbooks to improve consistency, reduce turnaround time, and enable the sales team to self-serve on standard terms. Negotiate and manage partner, reseller, and vendor/procurement agreements in support of GTM and business operations needs. Support contract renewals, upsells, and amendments, and field post-signature questions on contract interpretation from Customer Success and Account Management. Identify and help implement ways to streamline and scale the contracting process, including AI-assisted contract drafting and review. WHAT YOU'LL BRING 4+ years of experience negotiating and structuring commercial agreements, with a fo

The Role As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most. Key Responsibilities Customer Advisory Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes. Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth Account & Portfolio Management Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization. Proactively manage a portfolio of the company’s most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Our Ocean Planning Team is essential to winning new business, supporting all current business, and building out the future of Flexport’s ocean services. As a Planning Associate, you’ll be an integral part of helping achieve Flexport’s growth goals. We’re looking for multiple team members, responsible for different trades that we are focusing on. Candidates will need to have a passion for ocean freight and ability to work with parties across different parts of the organization. What you’ll do: Execute end-to-end planning and booking of ocean freight shipments within a regional network (exports), including origin intermodal movements Act as the first point of escalation for issue resolution and process improvement, both internally and externally, for specific trade lanes or carriers Coordinate day-to-day operations with Account Management, Ocean Execution, Allocation and Procurement, ROM, and Ocean Carriers Maintain FMT data including allocation, sailing schedules, cut-off dates, etc Execute pre-bookings, support/hypercare trial shipment and submit rollover list if necessary Create best practices, work on function enhancements, do automation st

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. Ultimately, this experience will help you serve customers efficiently and support your own career development in Tech SaaS Sales. This is a full time role that will be held from our Singapore hub. What you'll do at Figma: Communicate with existing customer accounts about Figma’s platform and pricing Close inbound sales requests for expanding subscription (Adding products and licenses to existing account, upgrading to Enterprise Plan) Manage inbound billing requests, such as processing renewals and changing payment term/method Close targeted outbound account renewals Qualify and handle inbound sales requests Collaborate closely with cross functional partners like Sales, Support, Billing, and Marketing We’d love to hear from you if you have: Desire to build career in Sales - ultimately working towards Senior Inside Sales Rep and AE roles at Figma Proficient organizational and time-management abilities, and proven track record of prioritizing by urgency/impact of tasks Strong technical aptitude with ability to learn new products, processes, and policies as we go Inherent curiosity and commitment to ongoing learning, adaptable and