About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills. 2. More than 4+ years of relevant experience in Collections role. 3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers. Education: Graduation/ Post Graduation.
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About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills. 2. More than 4+ years of relevant experience in Collections role. 3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers. Education: Graduation/ Post Graduation preferred.
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management β Manage collections across delinquency buckets (0β30, 31β60, and higher DPD segments) β Improve resolution rates in both early and late buckets β Focus on non-starter and delinquent accounts to prevent roll-forward β Drive collection efficiency and overall portfolio health β Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management β Handle soft delinquency buckets (0β30 & 31β60 DPD) through tele-calling strategies β Design and optimize calling patterns based on customer risk profiling β Improve dialer efficiency, call connect rates, and campaign performance β Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control β Ensure strong field discipline (app usage, visit tracking, audit trails) β Drive legal escalation for critical/high-risk cases β Conduct audits to identify and mitigate portfolio risks β Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management β Lead large teams including Collection Managers, Team Leaders, and Executives β Manage third-party/vendor collection agencies β Allocate portfolios and set bucket-wise targets β Conduct daily huddles, reviews, and performance tracking β Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery β Drive monthly collection targets and improve resolution ratios β Enhance PTP (Promise to Pay) conversion and kept rates β Focus on First-Time Delinquent (FTD) customers to reduce future NPAs β Ensu
About Us: Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytmβs mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Responsibilities: ο· Become an expert in Paytm ο· Own end-to-end key business metrics like ο· Be the voice of Paytm ο· Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the clientβs business and marketing objectives ο· Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser ο· Lead initiatives which require significant cross team collaboration to build innovative ο· Provide constant feedback to the product team to improve Desired Qualifications: ο· 7+ years of experience in preferred) ο· Proven experience in managing programs / categories / business verticals ο· Strong stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets ο· Ability to deep-dive into a problem; very strong analytical and presentation skills required ο· High bias for action required ο· Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Why join us β A collaborative output driven program that brings cohesiveness across businesses through technology β Improve the average revenue per use by increasing the cross-sell opportunities β A solid 360 feedback from your peer teams on your support of their goals β Respect, that is earned, not demanded from your peers and manager
About Us: Paytm is India's leading mobile payments and financial services distribution company, driving consumers and merchants to its platform through various payment use cases. We are committed to creating exceptional employee experiences that enable our talent to thrive from day one. We believe that a seamless onboarding journey is critical to employee engagement, productivity, and long-term success. Role Overview: We are looking for a high-energy sales professional to drive Government advertising business for Paytm Ads. This is a pure hunting role, focused on acquiring new business across State Governments, DIPRs, Ministries, PSUs, and State Departments. The role requires strong on-ground presence and frequent travel to build relationships and close deals. Key Responsibilities: Drive new business acquisition across State DIPRs, Tourism Boards, Ministries, and PSUs Identify and unlock opportunities for 1P branding and Soundbox advertising solutions Build and maintain relationships with key stakeholders in government departments Travel extensively across states for client meetings, pitch presentations, and closures Manage end-to-end sales cycle: prospecting β pitching β negotiation β closure β collections support Work closely with internal teams (Product, Operations, Finance) for smooth campaign execution Ensure timely billing, documentation, and compliance as per government processes Key Requirements: 8β15 years of experience in government sales / ad sales / media sales Strong network within State Governments, DIPRs, PSUs, or Ministries preferred Proven track record in hunting and closing high-value deals Comfortable with frequent travel and on-ground execution Understanding of DAVP/CBC empanelment and government buying processes is a plus Strong negotiation, communication, and stakeholder management skills
About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Our success will depend not only on our technology, but on building Europe's strongest merchant acquisition team. Role Purpose This is not a traditional recruitment role. The Commercial Talent Acquisition Manager will design, build and scale Paytm Europe's commercial recruitment capability, with a primary focus on hiring exceptional Field Sales Representatives. The role will also help establish the Paytm Sales Academy, ensuring that every recruit is assessed, onboarded, trained and developed into a high-performing merchant acquisition professional. Key Responsibilities Build the Recruitment Engine - Design a scalable recruitment process capable of supporting rapid European expansion. - Develop sustainable sourcing channels and talent pipelines. - Build recruitment processes that deliver quality, consistency and speed. Identify Exceptional Talent - Target commercially driven, resilient and coachable individuals rather than traditional financial services sales profiles. - Build relationships with colleges, universities, retail, hospitality and telecommunications sectors. Assess Talent - Design practical assessment processes including role plays, behavioural interviews, sales simulations and resilience testing. - Recruit people who can sell, not simply interview well. Develop the Paytm Sales Academy - Create structured onboarding and training programmes covering products, payments, compliance, CRM, objection handling and merchant engagement. - Su
CORPORATE DEVELOPMENT Job Purpose The Corporate Development team is responsible for driving the company's long-term growth and strategic evolution. As a Corporate Development , you will play a pivotal role in identifying, evaluating, and executing inorganic growth opportunities. This includes mergers and acquisitions (M&A), joint ventures, strategic alliances, divestitures, and corporate investments. You will act as a key connector between external market opportunities and internal executive leadership. Key Responsibilities 1. Strategy & Market Intelligence Collaborate with senior executives to define and refine the companyβs inorganic growth roadmap.Conduct continuous macroeconomic, industry research to identify emerging trends, market disruptions, and potential targets. Tracking market developments, precedent transactions, and comparable companies. Maintain a robust, proactive pipeline of acquisition, investment, and partnership targets. 2. Deal Sourcing & Evaluation Build and maintain relationships with investment bankers, venture capital/private equity firms, and target company management teams. Perform initial screening of inbound and outbound deal opportunities against corporate strategic criteria. Develop high-quality strategic rationale and business cases for presentation to the C-suite and Board of Directors. 3. Due Diligence & Deal Execution Coordinating due diligence processes and managing data rooms (in live deals) Coordinate internal cross-functional teams (Legal, Finance, Tax, HR, Product, Operations) and external advisors during the due diligence process. Lead the project management of the transaction lifecycle from Letter of Intent (LOI) to definitive documentation and closing. 4. Integration & Post-Closing Support Partner with operational teams to design post-merger integration (PMI) playbooks. Ensure that projected financial and operational synergies are tracked and realized post-acquisition Role Requirements & Qualifications Educati
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytmβs mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities: 1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing documentation, and gathering evidence. 2. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical violations. 3. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing investigation findings. 4. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies. 5. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of investigation processes and outcomes with organizational policies and objectives. Provide guidance and support to stakeholders throughout the investigation process. 6. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings, analysis, and recommended actions. Qualifications: β Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree preferred. β Proven experience in conducting ethics investigations, preferably in a leadership role. β Strong knowledge of ethical principles, regulations, and industry best practices. β Excellent analytical and problem-solving skills, with the ability to
Department: Finance / Operations Location: Corporate Office / Hybrid Employment Type: Full-time Experience Required: 2β4 Years (SAP Mandatory) Position Overview We are seeking a detail-oriented and proactive Operations & SAP Executive to manage end-to-end vendor operations, procurement workflows, invoice processing, and employee reimbursement functions. In this role, you will act as a critical liaison between internal departments and external vendors, maintaining accurate tracking systems, processing transactions in SAP, and ensuring operational compliance with internal financial policies. Key Responsibilities Vendor Management & User Coordination ο· Point of Contact: Serve as the primary liaison between external vendors and internal cross- functional teams for operational queries. ο· Vendor Onboarding: Coordinate end-to-end vendor onboarding processes, ensuring full compliance with tax, banking, and documentation requirements. ο· Relationship Management: Maintain proactive communication with vendors to resolve payment, invoice, or PO-related discrepancies promptly. Procurement & SAP Operations ο· PR & PO Creation: Generate and process Purchase Requisitions (PR) and Purchase Orders (PO) accurately in SAP as well as internal workflow platforms. ο· Scope & Approval Verification: Verify scope of work, departmental approvals, and budget allocations prior to issuing official POs. ο· System Maintenance: Ensure all procurement entries, item masters, and vendor records within SAP reflect up-to-date data. Invoice Processing & Tracker Management ο· Invoice Processing: Receive, audit, and process high-volume vendor invoices against active POs and delivery/service sign-offs. ο· Tracker Management: Maintain meticulous, real-time Excel/system trackers to record invoice status, approval stages, and payment dates. ο· Accounts Payable Coordination: Collaborate closely with Finance and Accounts Payable teams to ensure adherence to payment cycles and avoid delays. Emp
About Us β Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is Indiaβs largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytmβs mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners 5via our βPaytm for Businessβ App. Key Responsibilities πΉ Manage and strengthen strategic partnerships with insurance companies to drive business growth and profitability. πΉ Lead commercial discussions on commissions, pricing, product offerings, and exclusive partnership opportunities. πΉ Monitor insurer performance, identify growth opportunities, and drive improvement initiatives. πΉ Collaborate with insurers on product development, integrations, and go-to-market strategies. πΉ Partner closely with Product, Technology, Sales, and Marketing teams to execute business objectives. πΉ Ensure compliance with IRDAI regulations, partnership agreements, and internal governance standards. πΉ Prepare business reviews and present partnership performance, insights, and recommendations to leadership. Qualifications and Experience: Bachelor/MBA or equivalent qualification from a reputable institution. 2-3 years of experience in insurance partnership management, business development, or product management roles into Health Insurance Domain. Strong negotiation, analytical, and stakeholder management skills. In-depth knowledge of the Indian insurance market and IRDAI regulatory
Job Title: ESOP Management Specialist β HR Operations Location: Noida Role Overview We are looking for a detail-oriented and process-driven ESOP Management Specialist to manage the end-to-end administration of the Employee Stock Ownership Plan (ESOP). The role will partner closely with HR, Finance, Legal, Payroll, and external stakeholders to ensure seamless execution of equity programs while maintaining compliance, accuracy, and a superior employee experience. Key Responsibilities β’ Manage the complete ESOP lifecycle, including grant creation, vesting schedules, exercises, lapses, cancellations, and exits. β’ Maintain accurate employee equity records and ensure timely updates in the ESOP management platform. β’ Coordinate with Finance, Legal, Payroll, and external trustees/vendors for smooth execution of ESOP-related transactions. β’ Prepare and validate grant letters, exercise documentation, employee communications, and regulatory reports. β’ Support onboarding and offboarding processes related to equity grants and settlements. β’ Ensure compliance with company policies, accounting standards, tax regulations, and applicable statutory requirements. β’ Address employee queries regarding grants, vesting, exercises, taxation, and policy interpretation. β’ Generate periodic MIS reports, dashboards, and analytics on ESOP utilization, vesting, exercises, and outstanding grants. β’ Conduct regular audits and reconciliations to ensure data accuracy and process compliance. β’ Identify opportunities to automate and improve ESOP administration processes. Required Qualifications β’ Bachelor's degree in Human Resources, Finance, Commerce, Business Administration, or a related discipline. β’ 3β7 years of experience in HR Operations, Equity Administration, ESOP Management, or Total Rewards. β’ Experience handling employee equity programs in a listed or high-growth organization is preferred. β’ Strong understanding of ESOP regulations, equity administration, taxation, and co
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: β Resolving day-to-day queries of the merchants via chat/call. β Oversee day-to-day management of campaigns and ensure brand consistency. β Ensure brand consistency in copy through tone, voice, and terminology. β Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. β Developing and implementing a timeline to achieve targets. β Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: β High level of drive, initiative, and self-motivation β 1+ yearsβ experience in social media escalations management β Exceptional multi-tasking skills β Strong problem-solving skills Educational Qualification: Any Graduate.
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills. 2. More than 4+ years of relevant experience in Collections role. 3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers. Education: Graduation/ Post Graduation preferred.
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management β Manage collections across delinquency buckets (0β30, 31β60, and higher DPD segments) β Improve resolution rates in both early and late buckets β Focus on non-starter and delinquent accounts to prevent roll-forward β Drive collection efficiency and overall portfolio health β Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management β Handle soft delinquency buckets (0β30 & 31β60 DPD) through tele-calling strategies β Design and optimize calling patterns based on customer risk profiling β Improve dialer efficiency, call connect rates, and campaign performance β Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control β Ensure strong field discipline (app usage, visit tracking, audit trails) β Drive legal escalation for critical/high-risk cases β Conduct audits to identify and mitigate portfolio risks β Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management β Lead large teams including Collection Managers, Team Leaders, and Executives β Manage third-party/vendor collection agencies β Allocate portfolios and set bucket-wise targets β Conduct daily huddles, reviews, and performance tracking β Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery β Drive monthly collection targets and improve resolution ratios β Enhance PTP (Promise to Pay) conversion and kept rates β Focus on First-Time Delinquent (FTD) customers to reduce future NPAs β Ensu
About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: The Facilities Manager will manage the day-to-day Facility Operations and activities for the assigned facility and all offices in assigned geography. The role involves to be the on-site key point of contact for key location stakeholders and will assume overall responsibility for Facility Management, Landlord management, any infrastructure projects. Additionally will be responsible for Planning, tracking and execution of required works, activities, space and seating management etc The candidate will also be overseeing and own the financial activities namely plan for budgets, track spending, billing, provisions, accounting, vendor and contract management, purchase of material, equipment and supplies etc. The rolle also involves overseeing the Day to day operations of outsourced manpower involved in janitorial work, security and maintenance of equipment and assets. Expectations/ Requirements: * Ideal Experience Bachelorβs degree with 10 to 12 years of experience in facilities, property management or hospitality. * Has background and experience working in service industry / environment * * * Knowledge of local occupational health and safety and regulatory requirements * Knowledge of critical facilities Knowledge of vendor management for specialized services * Excellent understanding of technical aspects of property as well as the utilities * Proven capacity to understand and interpret commercial contracts * Strong budget management and financial analysis skills Other Personal Characteristics : * Strong communicator β Good presentation skills and possesses strong verba
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