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Scale AI sits at the forefront of enabling machine learning for advanced robotics systems. As an Operations Program Manager focused on data creation for robotics models, you will design and execute the solutions, tools, and processes that power high-quality training data at scale. You’ll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms. With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges—your contributions will be key to solving them. You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators. The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe. You will: Drive some of our most critical operational processes Improve existing processes and tools globally Collaborate with stakeholders to improve processes for new and existing customers Create an effective feedback loop between the frontline, product, strategy, and customers Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy Ideally you'd have: Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business Experience leading day to

Role Summary The Support Team Manager is responsible for the day-to-day leadership and performance of a team of Support Specialists, serving as the primary connection between frontline agents and broader operational leadership. This role balances hands-on people management with operational oversight, including but not limited to coaching team members, driving performance outcomes, managing escalations, and ensuring contributors receive consistent, high-quality support experiences. The ideal candidate leads with curiosity, communicates proactively, and holds themselves and their team to a high standard of accountability, quality, and continuous improvement. Success in this role requires strong judgment, a people-first mindset, and the ability to thrive in a fast-paced, evolving environment. Key Responsibilities Team Leadership & Coaching: Lead, coach, and develop a team of Support Specialists (Tier 1-3) through regular 1:1s, structured feedback, and performance conversations. Foster a collaborative, accountable, and high-performing team culture. Recognize strong performance and address performance concerns in a timely and constructive manner. Performance Management: Monitor and evaluate team performance across quality, productivity, CSAT, SLA attainment, and adherence metrics. Identify trends, surface insights, and create action plans to drive continuous improvement at both the individual and team levels. Operational Oversight: Manage day-to-day team operations including ticket queue health, schedule adherence, coverage coordination, and shift handoffs. Ensure workflows, policies, and documentation are consistently followed and updated as processes evolve. Escalation Management: Serve as the primary escalation point for complex or unresolved contributor issues. Support agents with difficult tickets, providing guidance and decision-making to ensure timely, high-quality resolutions with complete documentation. Reporting & Analytics: Track and report on team per

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others. You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. You will: Build and drive some of our most critical operational processes Own the day-to-day delivery of customer commitments Create an effective feedback loop between the front line, product, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally you'd have: Advanced English skills Industry experience (+2) in an operational role and/or a top-tier consulting firm An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Analytical, planning, and process improvement capability Experience with reading SQL, or have demonstrated analytical skills PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems

Role Summary The Support Enablement Manager builds and scales the training, onboarding, and quality-assurance programs that power a high-performing contributor-support team. The role owns the full enablement lifecycle — from designing and delivering onboarding curricula to formalizing QA frameworks that drive measurable improvement across the support organization. Enablement priorities are set in partnership with the Regional Manager; the Manager owns execution end to end within that scope and brings recommendations when scope needs to change. This is a hands-on leadership role: assess the landscape, prioritize, build the plan, lead a small team, and deliver results, working cross-functionally with Regional Managers, Team Managers, SMEs, and WFM. Key Responsibilities Own the enablement function end to end — assess gaps, prioritize initiatives, and drive them to completion within scope agreed with the Regional Manager; surface recommendations when scope should change. Onboarding & curriculum — own the end-to-end onboarding for new Support Specialists; design, build, and continuously improve structured training that reflects current workflows, tools, and contributor-experience standards, so agents ramp quickly and confidently. Coaching & development — build and maintain ongoing training across all tiers; partner with Team Managers to close skill gaps with targeted interventions that translate into performance improvement. Quality assurance — own the QA program: scorecard design, calibration, audits, and reporting; keep QA consistent, fair, and actionable, and require that quality feedback cite a current source document. Knowledge base / SSOT — own the support knowledge base and its review cadence so guides stay accurate and current, and retire stale content. Team leadership — lead, develop, and manage a small team of Enablement & QA Specialists; set priorities, coach, and keep the team unblocked and accountable to high-quality output. Cross-functional part

In this role, you’ll coordinate and manage technical payroll accounting activities across Scale’s global footprint. You’ll manage the preparation, maintenance, processing, analysis and auditing of manual and automated payroll data, information, records and reports – ensuring accuracy and completeness of payroll transactions. You’ll also lead, train and provide guidance to internal and external partners, and serve as a clear point of contact for resolving payroll related inquiries. English fluency is required. You will: Support End-to-End Payroll Processing: Execute multi-frequency domestic and international payroll cycles, accurately managing all compensation inputs, deductions, and employee lifecycle changes. Compliance & Audits: Perform rigorous pre- and post-payroll audits, investigate and resolve discrepancies, and ensure strict adherence to all multi-jurisdictional tax, labor, and company regulations. Accounting & Reporting: Support payroll accounting functions, including month-end close, reconciliations, journal entries, management reporting, and year-end tax activities (e.g., W-2s). Employee Support & Vendor Management: Operate the payroll help desk as the primary resource for employee inquiries and coordinate daily with external vendors, PEO/EOR partners, and tax agencies. Systems & Process Optimization: Leverage HRIS and modern technologies (including AI tools) to maintain confidential records, adapt to legislative changes, and continuously improve workflow efficiency and accuracy. Ideally you'd have: Experience executing multi-frequency domestic and international payroll cycles, managing compensation inputs, deductions, and employee lifecycle changes. Perform pre- and post-payroll audits, resolve discrepancies, and ensure compliance with multi-jurisdictional tax, labor, and company regulations. Manage payroll accounting: month-end close, reconciliations, journal entries, management reporting, and year-end tax activities (e.g., W-2s).

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. Scale Frontier Data is the organization behind the training and evaluation data that frontier labs depend on. We build the systems, tooling, and expert workflows that turn hard human expertise into signals that models can learn from, across reasoning, coding, agentic tool use, and domain expertise. About our Customer Platform team: Our Customer Platform Team plays a pivotal role in integrating our platform with external systems and ensuring seamless, reliable connectivity for both internal users and customers. As the leader of this team, you’ll drive the strategy, architecture, and development of our connectivity solutions, focusing on API integration, distributed systems, and a robust data platform. Your role will be crucial in maintaining and enhancing our platform’s ability to meet the needs of both our internal and external stakeholders. Responsibilities: Own large areas within our product Comfortable working cross functionally, whether that be internal or external customers Build features end-to-end: front-end, back-end, system design, debugging and testing Deliver experiments at a high velocity and level of quality to engage our customers Work across the entire product lifecycle from conceptualization through production Influence the culture, values, and processes of a growing engineering team Inspire and mentor less experienced engineers Collaborating with cross-functional teams to define, design, and ship new product features and experiences. Requirements: At least 7-10 years of relevant experience is preferred Track record of shipping high-quality products and features at scale Desire to work in a very fast-paced environment Abil

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels. Scale’s mission is to develop reliable AI systems for the world’s most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data. You will ensure that our global network of contributors stay engaged and informed so that they can do their best work. You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals. You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders. In this role you will: Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels Lead with vision: Set direction for multi-team areas and inspire clarity and alignment Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies Enable the team: Instill ownership, drive cross-team collaboration, and remove structur

Overview Scale’s Finance Systems and Automation team is looking for a builder-oriented team member to help design and develop integrations, automations, and AI agents that streamline workflows across Finance, Accounting, People, and Recruiting. In this role, you will work closely with stakeholders across Finance, Accounting, People Operations, and Recruiting to understand their workflows and build integrations, automations, and agentic workflows that reduce manual effort and accelerate execution across these teams. You will leverage our internal data infrastructure, system integration tooling, and emerging AI platforms to architect scalable solutions — from traditional system integrations to intelligent agent-driven workflows — that serve as the foundation for long-term operational efficiency. We’re looking for someone who thrives on connecting systems, automating repetitive processes, and pushing toward more autonomous, AI-assisted operations. You should be comfortable navigating ambiguity, designing solutions that scale, and rigorously validating outcomes end to end. What You’ll Do Design and build agent-driven workflows and automation systems across People Operations, Recruiting, Finance, and Accounting Identify opportunities to replace manual or rules-based processes with agentic workflows Partner with stakeholders to translate business processes into scalable, automated solutions Lead the implementation of end-to-end workflows, from requirements through deployment and validation Automate candidate-to-employee transitions (e.g., Greenhouse → HRIS → provisioning systems) Build workflows to manage employee lifecycle events such as onboarding, transfers, and offboarding Automate approval flows and data synchronization across People, Finance, and Recruiting systems Support accounting and finance workflows through scalable integrations and automation Design and implement the underlying integrations and data flows that enable reliable automation and agent behavior Est

Head of Enterprise GTM Strategy & Operations Reports to VP, Enterprise Sales · SF or NY Reporting to the VP of Enterprise Sales, this role owns both halves of Scale AI’s enterprise revenue engine: the strategy that determines where we play and how we win, and the operating system - people, process, and systems - that makes that strategy executable, measurable, and repeatable. On the strategy side, you set the analytical foundation for enterprise growth: segment and account prioritization, coverage and territory design, pricing and packaging inputs, and the diagnostic work that explains why the funnel behaves the way it does. On the operations side, you own the RevOps stack, forecasting, compensation design, sales enablement, and the operating cadences that convert strategy into predictable quarterly execution. The ideal candidate is equally comfortable building a segmentation model from a blank page and running a Monday morning pipeline review. You will lead an established team, with the Head of Sales Enablement and the RevOps Manager as direct reports. Your first job is to raise the ceiling on what that team delivers: sharper analysis, tighter operating rhythm, and enablement that measurably shortens ramp and lifts win rates. This is a senior, highly visible role partnering with Enterprise Sales leadership, Finance, Marketing, Product, and Solutions Engineering, with regular exposure to the executive team and board materials. STRATEGY Define which segments, industries, and accounts Scale prioritizes, and build the analytical case behind those choices Build and maintain the market sizing, segmentation, and account-tiering models that drive coverage decisions and investment trade-offs Lead hypothesis-driven analyses of the enterprise funnel - win/loss patterns, conversion drivers, deal economics, coverage gaps - and translate findings into specific changes to how we sell Partner with Finance and Product on pricing, packaging, and deal-structure strateg

You will: Source and acquire quality candidates for high volume positions to meet hiring and activation goals Review applications and screen candidates Support candidates throughout the recruiting process Partner with other growth recruiters, ops leads and cross-functional leaders to understand Scale’s business needs, then devise and execute on the recruiting strategy needed to deliver on them. Follow and manage processes that will evolve over time as the company grows. Represent and champion the brand, promoting its value proposition to candidates and driving engagement. Represent Scale at occasional onsite growth recruiting events. Ideally you have: 2+ years of recruiting/sourcing experience in a fast-paced, high-growth environment. Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences Experience sourcing candidates and filling high volume roles Experience acting as the primary candidate liaison, delivering white-glove service through timely updates and personalized support throughout the interview process Nice to have: Previous experience in a start-up. Either experience managing a full-cycle recruiting experience, or a passion and ability to learn to do so. Experience with various tools such as Linkedin Recruiter, Clay, Modernloop, Gem Extreme attention to detail AI builder, AI-forward operator, or strong interest in agentic coding and experimenting with AI tooling The hourly salary range for this position is $40 to $55/hr. This is a remote position with occasional travels required for onsite growth recruiting events. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allow

Owns day-to-day deal pricing execution for Enterprise, including pricing calculations, staffing inputs, and dashboard reporting that gives Sales and Deal Desk leadership visibility into deal status, pricing, and margin. Partners with the Deal Desk Manager on customer deal structuring and on identifying ways to accelerate the deal approval process. What You’ll Do Deal Pricing Execution Manages day-to-day deal pricing calculations for Enterprise deals, including ROI modeling and EPD staffing inputs Applies existing pricing frameworks consistently across Land, Expansion, and Framework deals Partners with the Deal Desk Manager to design customer-specific deal structures for non-standard or complex deals Pricing & Deal Status Reporting Builds and maintains a pricing dashboard tracking deal status, pricing, margin, and overall deal health across the Enterprise pipeline Updates pricing and trend reporting to keep leadership current on where deals stand and how pricing is trending against targets Process Optimization Identifies bottlenecks in the deal review & approval process and proposes ways to accelerate cycle time Helps standardize and streamline recurring pricing/approval steps into repeatable, lower-friction workflows Tracks deal approval cycle time and surfaces trends to inform process improvements Cross-Functional Deal Coordination Owns deal crafting end-to-end from initial pricing/modeling through contract review, coordinating with sales management, reps, and internal stakeholders Ensures the relevant stakeholders (Accounting, Finance, EPD, Legal) review and approve deals at the appropriate stage before they progress Routes deal packages to the correct reviewers and tracks open items so deals aren't stalled waiting on sign-off Strategic & GTM Support Tackles ambiguous, open-ended questions around Scale's go-to-market motion and iterates quickly on solutions that deliver measurable results Supports Sales and Finance leadership in quarterly strategy and

About Scale AI Scale's rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing governments around the world. Our core work consists of: Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMs Upskilling and advisory services to spread the impact of AI As these applications move from prototype to production, we're investing heavily in the infrastructure and people that keep them reliable, secure, and trusted by our government partners. At Scale, we're not just building AI solutions - we're enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you're ready to shape the future of AI in the public sector and be a founding member of our team, we'd love to hear from you. Role Overview We are looking for a technically strong and customer-oriented Engineering Manager to lead the development of AI applications for Saudi government clients. This role sits at the intersection of engineering leadership, AI/ML delivery, and direct client engagement—requiring someone who is equally comfortable presenting to a government stakeholder as they are reviewing a system architecture or shipping code. As a founding member of our regional team, you will help define how Scale AI shows up for some of the most ambitious public sector AI initiatives in the Gulf. If you thrive in fast-paced, high-impact environments and want to shape the future of AI in government, we would love to hear from you. What You'll Do Lead and manage a team of engineers delivering AI-powered applications for KSA government clients, ensuring high-quality output and on-time delivery Serve as the primary technical point of contact for KSA government stakeholders—translating complex engineering concepts into clear, accessible language for non-technical audiences Design, build, and optimize full stack AI applications end-to-end, fro

About the team: Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work outside of the United States. There are three core types of work involved: Building custom AI applications for government Providing high-quality training data for research institutions building LLMs from scratch Partnerships, upskilling, and advisory About the role: As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more. You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success. The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses. You will: Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities Partner

The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes: Create multi-layered guardrails around agents Optimize data retrieval for agents Orchestrate fleets of asynchronous agents Automatically alerts users to deviations in data Illustrating how an agent reached a decision As a Software Engineer, you will own the development of a vertical feature or a horizontal capability to include defining requirements with stakeholders and implementation until it is accepted by the stakeholders. You will: Design and implement scalable backend systems for Federal customers using cloud-native AI infrastructure. Build features for agentic systems including multi-layered guardrails and data retrieval optimization. Develop data pipelines and machine learning infrastructure to make data sources accessible by agents. Collaborate with cross-functional teams to execute backend solutions for secure environments. Participate in customer engagements to understand requirements and deliver technical solutions. Define requirements with stakeholders and implement features until they are accepted. Contribute to the platform roadmap and product strategy for the Federal business. Ideally you will have: Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in developing and deploying applications in a cloud-native environment. Understanding of containerization (e.g., Docker) and container orchestration (e.g., Kubernetes

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities. Role Overview As a Senior Staff Frontier Agents Engineer on our Enterprise team, you'll be the technical bridge between Scale AI's cutting-edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, architect custom AI solutions, and ensure successful deployment and adoption of AI systems in production environments. This is a hands-on technical role that combines deep engineering expertise with customer-facing problem solving. You'll work directly with customer engineering teams to integrate AI into their critical workflows. Key Responsibilities Customer Integration & Deployment Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs) Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows Deploy and configure AI models and agents within customer security and compliance boundaries AI Agent Development Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation Architect multi-agent systems that orchestrate between different models, tools, and data sources Implement evaluation frameworks to measure agent performance and iterate toward business objectives Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement Prompt Engineering & Optimization Create sophisticate