Datadog’s Product Analytics suite spans Product Analytics, Session Replay, Feature Flags, and Experimentation. Together they give product teams a complete, quantitative and qualitative picture of how users experience their applications, plus the tools to release, measure, and improve those experiences with confidence. Our team of Applied Scientists makes this space smarter and more autonomous, researching, prototyping, and industrializing AI/ML capabilities that make the suite proactive and agentic by default: AI-driven event understanding and instrumentation, conversational analytics, automated insight reporting, and UI/UX issue detection from session replays. The ambition is to let product teams act with autonomy, moving from question to insight to safely released change without depending on engineering or analysts. As the Engineering Manager for this team, you’ll lead a team of Applied Scientists through an early-stage, high-impact opportunity: defining the team’s technical vision, growing its footprint, and shaping how AI capabilities get built and delivered across the suite. This is greenfield work, both in the R&D itself and in the team you’ll grow around it. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead and grow a team of Applied Scientists researching, prototyping, and industrializing AI/ML capabilities across the suite Define the technical vision and roadmap for the suite’s agentic and proactive AI/ML capabilities: event understanding, conversational analytics, insight reporting, and session-replay issue detection Stay hands-on as a technical contributor and reviewer, helping the team move from research prototypes to production-grade capabilities Shape how AI capabilities get built and delivered across the suite, partnering closely wi
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We are seeking a highly skilled Staff IT Product Manager for Internal AI to drive the strategy, delivery, and adoption of AI-powered solutions across our enterprise IT landscape. This role will be pivotal in shaping how AI transforms our internal operations, from service delivery and knowledge management to automation and decision support. The ideal candidate has a proven track record of managing enterprise-scale AI/ML products, collaborating across IT and business functions, and delivering measurable impact. We are looking to speak to candidates who are based in San Francisco, CA or Palo Alto, CA for our hybrid working model. Key Responsibilities AI Product Strategy & Roadmap Define and execute the internal AI product strategy aligned with enterprise IT and business goals Own multiple product lines in the internal AI product space Prioritize high-value use cases across IT functions (helpdesk, infrastructure, security, applications, enterprise data) Balance quick wins (AI copilots) with longer-term bold initiatives (AI-driven automation and decision-making) Experience in implementing AI solutions for enterprises our size and scale. This should include enabling agentic platforms for organizations and bringing to the table the best practices, pitfalls and learnings from such experiences Product Management Execution Embrace the product mindset and own the lifecycle of AI products—from ideation, critical user journey definition, requirements gathering, vendor evaluation, prototyping, and implementation to scaling in production Define and manage product backlogs, roadmaps, and success metrics Drive adoption and ensure AI solutions are delivering measurable outcomes (efficiency, cost savings, user experience) Stakeholder Engagement Partner with IT leaders (Applications, Infrastructure, Security, Service Desk) to identify pain points and AI opportunities Collaborate with business stakeholders to ensure alignment and secure sponsorship for AI initiatives Communica
We are seeking a Staff Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Staff Site Reliability Engineer on this new team, you will be responsible for providing technical leadership for the operational foundations that enable deployment at scale of AI applications. You will own the reliability architecture of the platform as it expands across regions and cloud providers, and set the technical direction for how the platform is operated, including capacity planning, multi-cloud expansion, incident response, and SLO discipline. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Position Expectations Own the reliability architecture of the platform across regions and cloud providers Collaborate with the teams building the platform, providing internal support and guidance on operability, capacity, and best practices Set operational standards for the team: on-call quality, incident response, SLO discipline Mentor and technically develop the SRE team Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Qualifications 10+ years of experience working on software and operating distributed systems, with deep Kubernetes expertise, including designing or evolving multi-cluster platforms Proficiency in Python, Go, or a similar programming language Understand workload isolati
The observability market is shifting from surfacing data to delivering answers. MongoDB is looking for a Staff Product Manager to lead that shift for database users, owning the strategy that takes customers from raw telemetry to AI-powered diagnostics and autonomous remediation, so developers can focus on building great applications instead of managing infrastructure. You will define how MongoDB turns raw telemetry into actionable intelligence, set the vision for AI-powered root cause analysis and proactive recommendations, and shape what best-in-class database observability looks like at global scale. The ideal candidate has experience shipping products that deal with data at scale, can engage deeply with senior engineering on technical architecture, and knows how to balance long-term platform investment against near-term customer value. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What you'll do Define the vision, strategy, and multi-year roadmap for MongoDB observability, balancing the needs of developers, ops teams, enterprise customers, and internal engineering teams Help shape the next generation of AI-powered and agentic observability, including intelligent anomaly detection, automated root cause analysis, and proactive recommendations that help customers resolve issues before they escalate Own product strategy for experiences that span database health, performance diagnostics, alerting, log analysis, and data visualization, creating a coherent observability journey rather than a collection of disconnected tools Identify high-impact opportunities across the observability stack, from how customers monitor and understand their deployments to how MongoDB can reduce the operational burden of managing a database fleet at scale Lead customer discovery with developers, DBAs, and enterprise teams; turn qualitative and quantitative insights into clear product decisions that reduce time spent managing the database and incr
Atlas Search is a multi-cloud service that allows users to execute complex full text and vector search queries using the MongoDB Query Language . Our users are free to focus on relevance and data retrieval instead of the machinery needed to search data at scale. Our team is building the cloud-based distributed systems software responsible for the lifecycle of search indexes including: data ingestion, index building, partitioning, performance, availability, and backup management. Our product is quickly gaining traction with customers and we are making core architectural improvements that you will contribute to. We are looking to speak to candidates who are based in San Francisco, CA for our hybrid working model. Successful candidates will have the following qualities: 2+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase Experience developing distributed systems and multithreaded applications Experience with at least one modern statically typed programming language, and interest in working with Java Excellent verbal and written technical communication skills and enthusiasm for collaborating closely with colleagues A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback A strong sense of ownership over their work, from initial design all the way through maintaining code in production You will: Contribute to the design, implementation, and support of projects that improve the scalability of Atlas Search to make using it a seamless experience for even the largest workloads Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers Have the opportunity to lead projects and own subsystems Provide input on the team’s roadmap and help determine the architecture of our system Success measures: In 3 months you’ll have a
We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications. You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Key Responsibilities L1 Support & Ticket Management Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds User Administration & Access Management Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles Run regular access certification reviews and clean up inactive accounts Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes Configuration & Admin Tasks Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects Support Finance te
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB is seeking a Software Engineer 3 to join the Atlas Clusters Organization. The organization is responsible for building MongoDB Atlas, our database as a service offering and fastest growing product. Atlas allows users to deploy fault-tolerant, secure, globally distributed MongoDB clusters in just minutes. This includes developing software to interface with the three major cloud providers (AWS, Azure, and GCP) in order to bring security, durability, availability, and performance to all deployments of MongoDB. The Atlas Clusters Security team creates a first-in-class cloud database security experience for our wide range of sophisticated customers. Our team develops and maintains systems for cluster networking, data encryption, database authentication, and more–enabling countless mission critical applications across the world. We are looking to speak to candidates who are based in New York for our hybrid working model. What you’ll do Build and design new features for MongoDB Atlas Contribute to and lead complex technical projects Work closely with product and design teams, considering the user’s perspective while building technical solutions
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. This role can be based out of our Toronto office or remotely in the Quebec region. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with ent
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in São Paolo for our hybrid working model. Requires professional proficiency in both written and verbal English communication As an ideal candidate, you will have: Ideally 8 to 11 years of rela
MongoDB’s Replication Team builds the infrastructure that enables high availability, fault tolerance, automatic failover, and tunable consistency. As an engineer on the team, you will design and implement distributed-systems features that protect data and keep applications available under demanding operating conditions. You will work primarily in C++ on core database code, partner with engineers across MongoDB, and help shape features that are central to major MongoDB releases. This is an opportunity to apply distributed-systems fundamentals to a widely used database while solving challenging problems in correctness, performance, and operability. We're looking to speak with candidates based in New York City for our in-office working model. What you will do Design and implement replication features based on the Raft consensus protocol Improve failover behavior, availability, correctness, and performance across the replication system Write production-quality C++ and the unit, integration, and system tests needed to demonstrate correctness Use JavaScript and Python where appropriate to extend test coverage and validate end-to-end behavior Diagnose test failures, investigate bugs, and drive issues through root-cause analysis and resolution Measure the performance impact of code changes and prevent or resolve regressions Collaborate with partner engineering teams and stakeholders on large, cross-functional initiatives Investigate distributed-systems issues raised by customers and Technical Support, communicate findings clearly, and help deliver durable fixes Participate in code reviews, design reviews, and technical discussions that improve the quality of the team’s work Interview candidates and mentor junior engineers and interns What you bring Required At least five years of experience programming, debugging, and performance-tuning distributed or highly concurrent software systems Strong systems fundamentals, including multithreaded programming, concurrency, debugging,
AI agents are transforming the way developers interact with software - and databases are no exception. We're seeking a Senior Software Engineer to join our AI Interfaces team within AI Builder Experience (ABX), where you'll provide technical direction, shape architecture, and build the core products that make it seamless for developers and AI agents to work with MongoDB. Our team owns the surfaces through which humans and agents connect to MongoDB - including the MongoDB MCP Server, Agent Skills, our Intelligent Assistant Platform, and purpose-built agents. In short: if it's how an agent talks to MongoDB, we're building it. This is a new team charting new territory, and as a Senior Software Engineer here, you'll be right at the frontier - building the technologies that let AI applications and agentic workflows work seamlessly with MongoDB at scale. You'll integrate with fast-moving, often unproven technologies, make pragmatic calls in the face of ambiguity, and own high-visibility projects end to end with minimal guidance. We're looking for product-minded engineers who thrive on autonomy and take pride in shipping. MongoDB engineering teams pride themselves on building high-quality software and living our cultural values every day - we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. This position requires participation in a 24/7 on-call rotation to ensure business continuity and incident response capabilities. This role can be based out of our Gurugram office. Position Expectations Work closely with research, product management, product engineering, product design, peers, as well as other teams within the company to define the first version and future evolution of our AI interfaces Design, build, and deliver well-tested core pieces of the platform - including the MongoDB MCP Server, Agent Skills, the Intelligent Assistant Platform, and purpose-built agents - in collaboration with othe
MongoDB seeks an experienced Software Engineer to help level up IT and launch a new engineering team. This team will work alongside the Internal Engineering department, building enterprise-grade software to enable coworkers to be more effective and efficient. As a Software Engineer, you’ll be contributing to internal tools and platforms, helping design, build, and maintain software that supports critical workflows across the organization. Our ideal candidate Has 2-5 years of professional software engineering experience Experience with a modern programming language (Python, Go, Rust, etc.) Excellent communication skills and a strong desire to solve complex technical problems Comfortable working with modern infrastructure and delivery systems, including containerized applications, Kubernetes, and CI/CD tooling (e.g., Drone.io or similar) Collaborative, detail-oriented, and passionate about developing usable software Bonus Round Experience building full-stack applications, from front-end UIs to backend API handlers to DB migrations Knowledge of any of the following technologies: Next.js, FastAPI, React Position Expectations Build and maintain internal tools and platforms to improve workflows and efficiency Write clean, maintainable code to fix bugs and add new features Collaborate with other engineers and teams to prioritize work and deliver high-impact solutions Success Measures In three months, gain familiarity with internal platforms and workflows, contributing meaningfully to ongoing projects In three months, reduce manual friction for internal processes by delivering functional features or improvements In six months, implement tooling or enhancements that significantly improve internal engineering efficiency and productivity About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications. Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in Austin, Texas for our hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact i
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skill
We are looking to speak to candidates who are based in Gurugram for our hybrid working model. About MongoDB The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences. About Team IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. What you’ll do We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization. Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities. Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions. Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness. Ensure appropriate controls, documentation, and go
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