Associate Infra Jobs

The Site Reliability Engineering team designs and builds the global infrastructure on which we deploy our services, focusing on the above mentioned flagship MongoDB Atlas platform. As our customers grow and globalize, our services must satisfy demands for low-latency requests around the globe, and comply with various data sovereignty requirements. The SRE Team’s mission is to build this increasingly complex infrastructure, while continually lowering the operational burden associated with it, and increasing our internal visibility into the health of the system. We are strong believers in infrastructure-as-code and self-healing systems. The SRE Team is fully integrated with all the other engineering teams, and the teams work closely together with a soft and traversable boundary between their areas of responsibility. We are looking to speak to candidates who are based in New York City for our hybrid working model. Responsibilities Design and build the infrastructure for a global cloud service that comprises hundreds of thousands of MongoDB clusters, processes a billion metrics per day, and replicates tens of billions of database writes to our backup service Design, implement, and troubleshoot the automation and monitoring of services that seamlessly spans the globe - including several cloud providers Become an expert in infrastructure performance, helping us optimize from the application level all the way through the firmware Build for resilience. Our goal is that nobody’s pager goes off, ever. Are we there yet? No. Are we really close? Very. While we work on that - participate in a weekly on-call rotation Improve our infrastructure capabilities, optimizing for cost, simplicity, and maintainability Requirements 3+ years of experience running a mission critical service at scale in a Linux environment Firm grasp of at least one modern programming language, beyond basic scripting Familiarity with web and network protocols and standards (HTTP, TLS, DNS, etc) Bachelor’s deg

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and pursue new business opportunities. Our mission is to increase the GDP of the internet. We have significant work ahead, which gives you the opportunity to do important work that expands access to the global economy. About the team The APAC Risk team helps Stripe launch and grow products responsibly. We work closely with global Product, Partnerships, and Risk teams to identify product risks early, define practical controls, and make risk decisions easier to execute at scale. What you’ll do As a Risk Strategist, you will help Stripe launch new Local Payment Methods (LPMs) and other products safely as part of our broader global expansion efforts. You will be part of a team that identifies, assesses, and manages risk across LPMs and other product launches. Your focus will be on building agent-based workflows that help scale LPM launches and related risk assessments across cross-functional teams. Responsibilities Identify risk scenarios associated with new products, product changes, and LPM initiatives. Translate those scenarios into clear requirements, controls, and actions for different cross-functional teams Improve and automate product-risk workflows through AI tools, data, and agent-based solutions. Define and build consistent, scalable processes with reduced manual load Help set the risk strategy and operating approach for product launches, including how teams assess risk, record decisions, and monitor outcomes Communicate complex risk issues clearly to technical and non-technical stakeholders, with practical recommendations that support responsible product growth Help define metrics that track risk exposure, control effectiveness, and operational efficiency Build strong working relationships across Risk and Product, and help align teams when trade-o

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you’ll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Anti-Money Laundering (AML) investigations. This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks. The Operations Manager, AML will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performan

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights and deal support for negotiated users to Stripe’s global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large and or complex deals and providing pricing insights and feedback to sales, finance and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance & Strategy and Product and there is constant collaboration with Deal Pricing colleagues across all regions. What you’ll do You will be instrumental in providing thought leadership to regional sales teams and senior executives and continuing to develop our framework, approach and associated processes in order to achieve mutually beneficial deals with our sold users while mitigating risk to Stripe. In addition to providing key financial insights and recommendations to business partners and Stripe leadership, you will have a chance to stretch beyond the boundaries of finance through business case development and commercial negotiations with all types of customers across the full suite of Stripe’s financial and payment products. Responsibilities Serve as a key financial and strategic thought partner to specific APAC Go-to-Market sales teams and their leadership in both pricing deals at scale and pricing

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual. What you’ll do As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery. Responsibilities Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities Design assessment methodologies aligne

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Seller Systems Operations Associates in a player-coach capacity. You’ll be accountable for your team’s operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences. Responsibilities Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals. Set clear expectations, priorities, and performance goals for individuals and the team. Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time. Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company's bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users. What you’ll do In this role, you will manage and develop a group of Credit Risk Operations Associates that are focused on commercial credit underwriting and risk mitigation. The Credit Risk Operations Team Lead will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep understanding of commercial credit risk, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Manage, coach, and develop a new team of in-office Credit Risk Operations Associates Execute on commercial credit underwriting frameworks that allow your team to evaluate business models and financial statements of successful venture-backed startups to esta

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals What you’ll do As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function. Responsibilities Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels Dedicat

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy. What you’ll do Stripe is hiring a Team Lead to develop a team of Operations Associates (OAs) within Fraud Operations in Bangalore. You will be responsible for the day-to-day operational execution and performance of your workflow(s), including queue health, SLA attainment, and decision quality. This role requires staying close to the work, remaining hands-on in complex casework (QA and targeted production), modeling high-quality decisioning, providing real-time coaching, and serving as the first-line escalation owner. You will also drive unit-level operational excellence. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results. Responsibilities Manage a team of Operations Associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decis

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of the Stripe risk strategy. What you'll do Stripe is hiring a people leader to run our Fraud Operations Center in Bangalore. You'll lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You'll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships. This role is both strategic and hands-on: you'll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team. Responsibilities Lead the Bangalore Fraud Operations Center by managing team leads and senior associates, setting clear expectations, coaching performance, and building a high-judgement culture rooted in strong decisioning and customer empathy Own core fraud investigati

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Associates . You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. Responsibilities Ongoing management of the operational performance of your team to deliver KPIs Manage capacity and scheduling, dividing and assigning work between team members Ensuring your team has all the skills and resources needed to be successful in their role Setting clear goals and expectations for individual and team performance Foster a culture of continuous improvement to refine team processes and procedures Support recruitment and hiring initiatives Coach and mentor individuals for career progression via structured career development conversations Provide continuous performance feedback and facil

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do In this role, you will lead a team of Verification Risk Operations Associates dedicated to managing higher‑tier support and internal escalations. Your team will assess onboarding possibilities from a verification and compliance perspective, collaborating closely with Product and Engineering to ensure seamless integration of new users. As subject matter experts in user onboarding and verifications, you will drive initiatives that enhance our verification and risk management capabilities. You will develop a deep, technical understanding of Stripe’s user verifications and compliance policies, systems, controls, and design mechanisms to deliver process improvements and an enhanced custom

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights and deal support for negotiated users to Stripe’s global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large and strategic deals and providing pricing insights and feedback to sales, finance and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance & Strategy and Product and there is constant collaboration with Deal Pricing colleagues across all regions. AMER Deal Pricing covers teams in the United States, Canada and Latin America and are located in Stripe offices and remote locations across the region. What You’ll Do You will be instrumental in providing thought leadership to regional sales teams and senior executives and continuing to develop our framework, approach and associated processes in order to achieve mutually beneficial deals with our sold Users while mitigating risk to Stripe. In addition to providing key financial insights and recommendations to business partners and Stripe leadership, you will have a chance to stretch beyond the boundaries of finance through business case development and commercial negotiations with all types of customers across the full suite of Stripe’s financial and payment products. Responsibilities Ser

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Deal Pricing is a dedicated global function that provides deal pricing expertise, financial insights, and deal support for negotiated users to Stripe's global Go-to-Market teams. We work to ensure deals create economic value for Stripe by establishing the deal commercial framework for a scaling sales organization, actively supporting large or complex deals, and providing pricing insights and feedback to sales, finance, and product leaders. Deal Pricing frequently works with cross-functional business partners across Operations, Finance and Strategy, and Product and there's constant collaboration with Deal Pricing colleagues across all regions. What you'll do You'll be instrumental in providing thought leadership to regional sales teams and senior executives and continuing to develop our framework, approach, and associated processes in order to achieve mutually beneficial deals with our sold users while mitigating risk to Stripe. In addition to providing key financial insights and recommendations to business partners and Stripe leadership, you'll have a chance to stretch beyond the boundaries of finance through business case development and commercial negotiations with all types of customers across the full suite of Stripe's financial and payment products. Responsibilities Serve as a key financial and strategic thought partner to specific EMEA Go-to-Market sales teams and their leadership in both pricing deals at scale and pricing strategic de

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently. What you'll do Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions. Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value. Responsibilities Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes. Provide well-established