Billing Assistant Jobs

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Backend Engineer, Monitoring and Anomaly Detection (Monetization) An overview of this role The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section and owns end-to-end observability, monitoring, and detection across the systems that power how customers buy and use GitLab. As a Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, you'll build and operate telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue or the customer experience. This is a greenfield tea

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change. Our Customer Support, Payments team at Justworks is dedicated to helping our customers run their business with confidence. We are the payments and tax experts our customers rely on, and we help our customers pay their people with ease. Our team takes ownership of our customer’s payroll and tax concerns, and we actively drive issues to resolution. In this role you will support our small business customers with inquiries related to payroll, payments, tax, billing, customer retention, company offboarding, and reporting, and contribute to internal discussions regarding p

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. The Finance Systems team engineers and operates the platforms that support financial operations, including ERP, procurement, billing, and compliance. We work across configuration, extensibility, and integration to ensure systems are scalable, auditable, and resilient, treating code, configurations, and controls with the same rigor as software. As a Senior Software Engineer I (Finance Systems), you will lead the design, build, and operation of systems and workflows that directly support business execution at scale. You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers. You will report into a Manager, Enterprise Systems, and can be based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Systems Architecture & Optimization: Engineer and lead the end-to-end lifecycle—analysis, prioritization, and tec

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are looking for licensed insurance professionals to act as the frontline champions of our insurance agency. In this role, you will serve as the go-to guide for our users as they navigate their insurance protection journeys. You will own the entire post-purchase experience - troubleshooting complex billing issues, processing endorsements, adjusting coverage on the fly, spotting upsell opportunities, and saving accounts at risk of churning. If you are a naturally empathetic problem-solver who loves insurance and wants to help users get the most value out of our all-in-one platform, we want to hear from you. What you’ll do: Engage potential and current members via phone, email, text, and chat to assist with their insurance needs Respond quickly to customer needs helping to resolve inquires quickly and efficiently Help collect post-bind documentation to ensure customer policies are handled properly Navigate 20+ carrier portals to adjust coverages with high accuracy Receive customer service inquiries from a variety of sources helping our agents focus on selling Monitor the book of business to identify retention opportunities Review renewals to ensure customers have the most up to date information Identify cross-sell opportunities and help close any coverage gaps. We are a small team looking fo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox’s suite of subscription offerings. In this critical role, you will directly influence key business metrics and help define how our most dedicated global users engage with our platform. You will be working directly with a number of cross-functional partners from Product, Design, Data Science teams, influencing our business and annual recurring revenue growth direction. Your team will own mission-critical systems across key areas, including: Subscription Value Proposition: Collaborating with Product to define the roadmap for subscriptions on Roblox, building innovative features, and partnering across teams to deliver maximum value to our subscriber community. Subscription Billing: Leading full lifecycle management and feature execution for recurring billing, delivering a seamless purchasing, upgrade, and subscription management experience across all platforms. Subscribers Growth & Retention: Executing key initiatives to expand the subscriber user base while strengthening long-term user retention. Operational Observability: Developing comprehensive telemetry, m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for a Litigation Paralegal. Reporting to our Sr. Litigation Paralegal, you will assist with litigation and regulatory investigations functions, including litigation and pre-litigation disputes, subpoenas and other third-party requests, responses to governmental authorities, enforcement, and intellectual property matters for a rapidly growing company that innovates at each step of the way. You will: Assist our in-house litigation counsel and external counsel in managing and responding to subpoenas, potential disputes, litigation, enforcement matters, and regulatory inquiries; Support legal team in organizing and maintaining eDiscovery workflows and document review processes; Assist with the litigation hold process and the document collection process for litigation, subpoenas, and regulatory matters; Collaborate with attorneys and cross-functional partners to identify responsive datasets and coordinate technical collections; Review, analyze, summarize and organize documents as needed; Conduct first-pass review of invoices from external counsel and vendors and assist with managing e-billing; Communicate, both orally and in writing (including memorandum, letters &amp

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Expert 2 to join our Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in. Responsibilities In this role, you’ll: Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Product Manager About the job This position is needed to bridge complex, multi-year enterprise deal structures with seamless, institutional-grade product usage experiences. You will empower global sales teams by architecting intuitive commercial frameworks and building secure infrastructure for large corporate clients to manage financial assets and usage across Twilio. We seek an entrepreneurial leader passionate about solving technical scaling challenges at the intersection of traditional enterprise systems and next-generation technology. Responsibilities In this role, you’ll: Product Strategy & Vision: Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements. Governance & Security Infrastructure

We’re looking for a Senior Product Manager to lead AI Studio, Asana's AI workflow builder, in San Francisco. The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. In this role, you will own an end-to-end AI product that powers millions of workflows, enabling large enterprise organizations to build, govern, and deploy AI at scale across their organizations. You will join a dynamic cross-functional environment working directly with Engineering, Design, Experience Research, Data Science, and Go-To-Market teams to turn system-critical processes into reliable, automated work inside Asana's work graph. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own the product vision and prioritized roadmap for AI Studio end to end, tying every investment directly to customer impact, business outcomes, and Asana's mission. Drive direct business outcomes for a consumption-based AI product: own reporting, forecasting, and ROI, and define the metrics that connect product usage to revenue on a consumption billing model. Scale AI Studio to reliably support millions of workflows, ensuring the quality, performance, and dependability enterprises require for system-critical processes. Ship automation capabilities that enable enterprise teams to deploy AI across their organizations, ranging from single-team workflows to processes spanning thousands of users. Build for enterprise trust by shaping AI governance, admin contr

Datadog is seeking an Indirect Tax Manager to oversee U.S. sales and use tax compliance, support related audits, and coordinate VAT/GST obligations across our global entity portfolio. You will partner with external advisors and cross-functional teams to address evolving indirect tax requirements, strengthen controls, and embed tax considerations into business systems and processes. This role offers the opportunity to manage complex, multi-jurisdictional workstreams while helping scale a global indirect tax function. You will also expand your expertise across tax technology, e-invoicing, compliance operations, and international tax matters as Datadog continues to grow. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Review U.S. multi-state sales and use tax filings prepared by the team, ensuring accuracy and alignment with established nexus and taxability positions Support U.S. sales and use tax audits, notices, and inquiries by coordinating documentation, technical analysis, external advisors, and communications with tax authorities Coordinate VAT/GST compliance and recovery activities across Datadog’s international entity portfolio, partnering with advisors across EMEA, APAC, and LATAM Monitor changes in nexus, taxability, VAT/GST, e-invoicing, and e-reporting requirements, and communicate relevant impacts to internal stakeholders Partner with Accounting, Revenue, Legal, Procurement, and Engineering to incorporate indirect tax requirements into billing systems, ERP configurations, controls, and new market or product initiatives Develop and maintain process documentation, audit-readiness materials, workstream tracking, and SOX-aligned controls that support a scalable indirect tax function Who You Are: Experienced in progressive indirect tax roles within

About Datadog: Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. The Team: Datadog's Finance team collaborates with teams across the organization, providing commercial, operational, and analytical support to ensure that Datadog's business continues to grow as rapidly and efficiently as possible. The Opportunity: We are seeking a Senior Revenue Accountant to join our growing Finance team at Datadog. As a member of the finance team, the Senior Revenue Accountant will be a key member of the team in developing more efficient revenue / billing data flow and close processes and be on the front lines of supporting the rapid growth of the Company. You Will: Work closely with the broader finance team to support the finance operations, accounting and compliance function for our business. Complete month-end close responsibilities including preparing journal entries, balance sheet reconciliations, and supporting schedules. Prepare memos and analyses surrounding revenue recognition under ASC 606 for more complicated billing arrangements Assist in calculation of key internal revenue metrics and invoicing during month-end close. Generate and issue prepaid and monthly invoices issued in arrears. Help customers understand their bills, which vary with usage and plan type. Effectively detect, communicate and work to resolve customer bi

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activit

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activit

Datadog's Application Performance Monitoring (APM) provides deep visibility into the health, performance, and lifecycle of modern distributed applications, tracing requests from end-user devices (web and mobile) through to backend services. Our goal is to help customers detect root causes faster, optimize application performance, and improve resource efficiency at scale. As the Engineering Manager for APM Serverless, you will help define and deliver the end-to-end serverless APM experience, from auto-instrumentation through troubleshooting, and ensure that OpenTelemetry and Datadog-native customers alike have a frictionless and performant journey. You will also lead efforts to expand coverage of cloud-managed services across providers, ensuring customers can seamlessly trace and monitor critical services in all major and emerging cloud environments. We’re looking for an experienced engineering leader who thrives at the intersection of infrastructure and developer experience. You should care about well-designed APIs, observability-first thinking, and building systems that empower other developers. This is a high-leverage role that will influence how developers across the industry understand and instrument their serverless workloads. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead a polyglot team of 8-9 engineers and partner closely with Product and Engineering teams across Datadog to deliver industry-leading serverless capabilities that power consistent, scalable, and intuitive instrumentation across languages. Drive a domain that is technically rich: Lambda, Azure Functions, GCP, OTel billing, Rust, durable functions, distributed tracing across managed services. Engineers on this team work