Business Architect Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for a Senior Field Marketing Manager, Regional Events to own and scale our portfolio of curated and third-party programs in North America. This role is critical to building meaningful, high-impact touchpoints with prospects and customers, turning regional experiences into measurable pipeline and revenue. You’ll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you’ll design programs that not only generate early-stage pipeline but also accelerate deals and help close business. This is a highly str

We’re looking for a Senior Product Manager to lead AI Studio, Asana's AI workflow builder, in San Francisco. The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. In this role, you will own an end-to-end AI product that powers millions of workflows, enabling large enterprise organizations to build, govern, and deploy AI at scale across their organizations. You will join a dynamic cross-functional environment working directly with Engineering, Design, Experience Research, Data Science, and Go-To-Market teams to turn system-critical processes into reliable, automated work inside Asana's work graph. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own the product vision and prioritized roadmap for AI Studio end to end, tying every investment directly to customer impact, business outcomes, and Asana's mission. Drive direct business outcomes for a consumption-based AI product: own reporting, forecasting, and ROI, and define the metrics that connect product usage to revenue on a consumption billing model. Scale AI Studio to reliably support millions of workflows, ensuring the quality, performance, and dependability enterprises require for system-critical processes. Ship automation capabilities that enable enterprise teams to deploy AI across their organizations, ranging from single-team workflows to processes spanning thousands of users. Build for enterprise trust by shaping AI governance, admin contr

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Manager, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's

We are looking for a world-class Strategic Enterprise Account Executive to fully own and elevate our relationship with Amazon, one of Asana's largest and most strategic customers globally. In this highly visible role, you will operate far beyond transactional sales to lead a fully resourced, dedicated account team (including a dedicated CSM, SE, Technical Account Manager, and Customer Enablement Manager). You will build deep, multi-departmental executive partnerships across Amazon's sprawling organization, position our next-generation AI product portfolio, and lay the strategic groundwork for one of the most significant renewal cycles in our company's history. This is a unique opportunity to take over a healthy, massive marquee account and drive the orchestration necessary to make the relationship extraordinary. This role can be fully remote in Seattle, San Francisco, or New York. What you’ll achieve Fully embed yourself in the Amazon relationship, mapping key stakeholders, identifying executive sponsorship gaps, and establishing a consistent executive engagement rhythm. Partner closely with your dedicated Amazon account team (CSM, SE, TAM, CEM) to lead a highly coordinated, unified front. Deeply understand the bi-directional technical and commercial relationship between Asana's product suite and Amazon's infrastructure/marketplace. Build and scale trusted partnerships with Fortune 10 senior line-of-business and IT executives across Amazon. Design and execute high-impact Quarterly Business Reviews (QBRs) that clearly quantify and prove Asana's value realization. Generate awareness and early adoption of Asana’s latest innovation portfolio, including AI Teammates, Dash, and agentic AI workflows. Collaborate closely with Asana's channel and partner teams to optimize our presence and co-selling opportunities via the Amazon Web Services (AWS) Marketplace. Proactively construct the commercial runway and strategic roadmap for a massive upcoming renewal cycle. About you Dem

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana’s employees, users, and customers by proactively addressing threats, ensuring compliance with legal and regulatory requirements, and fostering a culture of security throughout our product and operations. We are a team of security engineers and risk and compliance practitioners who build innovative safeguards and collaborate across the organization to build and maintain trust at scale. As the Third Party Risk Management Lead, you will be responsible for building and running Asana’s Third Party Risk Management (TPRM) program. You will own the end-to-end lifecycle of vendor security risk — from initial due diligence and risk tiering through ongoing monitoring and remediation. You will work closely with Procurement, Legal, Privacy, and Engineering teams to ensure that our third-party relationships are effectively assessed, tracked, and managed. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. Our employees in Poland are employed under a contract of employment. What you’ll achieve Own and scale Asana’s TPRM program: Design, implement, and continuously improve a risk-based framework for assessing and managing third-party vendors and service providers. Establish risk tiering criteria, assessment workflows, and governance processes that scale with business growth. Lead vendor security assessments: Conduct and oversee security due diligence for new and existing vendors, including reviewing SOC 2 reports, ISO 27001 certifications, security questionnaires (SIG, CAIQ), and other relevant documentation. Identify gaps and work with vendors to remediate findings. Drive rem

Talent Acquisition is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.” As the Head of Talent Acquisition Operations & Strategy, you will lead a team of program managers and talent acquisition professionals to maximize efficiency, enablement, and excellent planning for recruiting at Asana. In partnership with cross-functional leaders globally, you will oversee headcount management, recruiting enablement, objective assessment, talent marketing, candidate experience, and recruiting insights. You will be responsible for driving operational excellence within the Talent Acquisition team to enable the timely delivery of business objectives through high quality hiring. This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Partner closely with executive leadership and People Team leaders to understand business priorities & objectives; help build a high impact, max velocity hiring strategy that addresses key gaps between the talent in place today and the talent required to drive business

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. By adopting an inclusive approach, we work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, thereby driving successful, long-term growth and customer satisfaction. We’re seeking a high-energy, hunter-focused Emerging Enterprise Account Executive to identify and secure new enterprise logos while strategically expanding our footprint within a select group of high-potential existing accounts. In this role, you will sharpen your sales expertise and make a meaningful impact by fostering long-term partnerships and delivering exceptional value. This role is based in either our San Francisco, New York, or Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Become a primary driver of Asana’s new business motion by converting competitive accounts for initial purchases. Manage the full cycle of complex deals with multiple stakeholders and longer sales cycles, from prospecting and qualification to negotiation and closing. Drive revenue by leveraging your industry thought leadership, data-driven insights, and strong negotiation skills. Lead collaborative strategies with cro

Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. By adopting an inclusive approach, we work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, thereby driving successful, long-term growth and customer satisfaction. We’re seeking a high-energy, hunter-focused Emerging Enterprise Account Executive to identify and secure new enterprise logos while strategically expanding our footprint within a select group of high-potential existing accounts. In this role, you will sharpen your sales expertise and make a meaningful impact by fostering long-term partnerships and delivering exceptional value. This role is based in either our San Francisco, New York, or Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Become a primary driver of Asana’s new business motion by converting competitive accounts for initial purchases. Manage the full cycle of complex deals with multiple stakeholders and longer sales cycles, from prospecting and qualification to negotiation and closing. Drive revenue by leveraging your industry thought leadership, data-driven insights, and strong negotiation skills. Lead collaborative strategies with cro

Our Legal team at Asana works collaboratively across functions to achieve our ambitious mission of fostering effortless teamwork for everyone . We are a tightly-knit and cooperative group committed to supporting teams throughout the organization, ensuring they have the necessary resources for success while protecting Asana's core values and interests . Within our team, we exchange ideas, collectively solve problems, and collaborate with other groups to navigate through challenging issues . Join our expanding team as we actively contribute to Asana's mission . We’re looking for a solutions-oriented team player to join our Commercial Legal team as a Commercial Counsel, where you will partner closely with cross-functional stakeholders to support our global sales organization and report directly to the Global Head of Commercial Legal . This role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Partner closely with sales teams and cross-functional stakeholders—including Finance, Deal Desk, Privacy, and Security—to support high-velocity deal cycles in the Americas, Asia-Pacific, and Japan regions . Draft, negotiate, and advise on outbound commercial agreements and strategic partnership agreements with enterprise customers, including SaaS agreements and related agreements such as DPAs, BAAs, Product-Specific Terms, and AI terms . Act as a trusted legal advisor to sales teams, delivering timely and practical guidance, and driving transaction structures that align with Asana’s policies and business objectives . Train sales teams on common commercial issues and best practices in support of closing tra

Talent Acquisition is dedicated to ensuring that teams at Asana have the people they need to achieve their goals. As a product-driven organization, we hire the people who build Asana, the people who support our users, and the people who tell our story in the market. All human progress comes down to teamwork—and we work with the entire company to enable teamwork by building our own team. We work as a team to get to know the whole person, to communicate our values, and to ensure that candidates are well-informed and delighted throughout the process. Recruiting is a company-wide effort and responsibility and we encourage all Asanas to adopt the motto “Always Be Recruiting.” As the Head of Talent Acquisition Operations & Strategy, you will lead a team of program managers and talent acquisition professionals to maximize efficiency, enablement, and excellent planning for recruiting at Asana. In partnership with cross-functional leaders globally, you will oversee headcount management, recruiting enablement, objective assessment, talent marketing, candidate experience, and recruiting insights. You will be responsible for driving operational excellence within the Talent Acquisition team to enable the timely delivery of business objectives through high quality hiring. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Partner closely with executive leadership and People Team leaders to understand business priorities & objectives; help build a high impact, max velocity hiring strategy that addresses key gaps between the talent in place today and the talent required to drive business su

We’re looking for a hunter-minded Incubation Account Executive to help launch Command by Asana - our new product purpose-built for software development teams to stay in flow, catalog context, and de-risk releases in real time . In this ground-floor role, you will operate as an extended member of the GM’s team, building repeatable sales plays, navigating complex technical sales cycles, and bringing customer insights directly to Product, Marketing, and Pricing . You will partner closely with CTOs, VPs of Engineering, and cross-functional account teams to show how modern software teams can plan and execute with clarity, not theater . This role is based in our London office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays and Friday . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Build and maintain a healthy pipeline of engineering, product, developer productivity, and technology leaders . Partner closely with Asana AEs and CSMs to identify expansion opportunities inside accounts where Asana is already used by business, product, or cross-functional teams . Become a trusted advisor to CTOs, VPs of Engineering, Heads of Product, Engineering Operations, Developer Productivity, Platform, and Technical Program Management leaders . Translate customer pain around sprint planning, backlog health, release forecasting, GitHub handoffs, AI-created work, bug routing, and status visibility into clear Command value narratives . Collaborate with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine the Command sales motion, surface customer feedback, and support successful adoption . Develop and execute territory plans targeting engineering-heavy accounts with strong expansion signals . Document customer learnings, objection patterns, competitive takeaways, an

We are entering a new era of work — one where AI agents collaborate alongside people to plan, act, and deliver outcomes at a scale and speed that wasn't possible before. At Asana, we call this Agentic Work Management: the orchestration of humans and AI agents toward shared goals, with full clarity on who is responsible for what, every step of the way. As a Corporate Account Executive, you will be at the forefront of this shift. You won't just be selling software — you'll be helping DACH organisations understand and solve their most pressing work management challenges, and guiding them toward a future where their teams and AI agents move together with purpose and trust. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead with Discovery: Open every engagement with genuine curiosity to uncover hidden friction, misaligned priorities, and coordination failures that cost customers time, money, and trust. Surface Real Pain: Ask the questions that reveal deep operational challenges—not just the stated need—so that solutions you propose are anchored in what actually matters to the business. Map Stakeholder Motivations: Map stakeholder motivations from frontline teams to the C-suite, identifying where the greatest leverage lies for transformative change. Drive Customer Outcomes: Manage a portfolio of corporate customers with a relentless focus on measurable business impact and outcomes that your champions can proudly report upward. Expand Account Revenue: Hunt and develop new business within your book while deepening relationships across existing accounts, expanding usage into new teams and department

Corporate Account Executive — Tokyo Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. By adopting an inclusive approach, we work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, thereby driving successful, long-term growth and customer satisfaction. You will play a crucial role in acquiring new customers and cultivating passionate advocates. As a champion of the entire sales process, from inception to completion, your creative prospecting skills will be strategically employed to pursue fresh business opportunities. You'll tackle complex deals, and your insatiable curiosity will position you as a thought leader, consistently propelling you to the top of the performance charts. We welcome those who challenge conventional wisdom and refuse to settle for the ordinary! Join Asana's sales team and become a seasoned explorer and a strategic partner for potential clients. Your contribution will be instrumental in our company's growth, while you embark on your own journey of personal and professional development. If you're eager to make a significant impact and refine your sales expertise, we're excited to connect with you! This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recrui