Business Lead Jobs

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About the People Team and the role The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business. As an Apprentice People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship. This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR. As an Apprentice People Services Assistant, you will: Support the People Services team with day-to-day HR administration. Help collect and check new starter information and documentation. Support the onboarding and induction process for new employees. Maintain accurate electronic employee records and personnel files. Assist with monitoring probation periods and preparing relevant reports. Help respond to general queries from managers and employees, escalating more complex questions when needed. Support the leaver process, ensuring information is recorded accurately and on time. Assist with preparing resignation confirmations and other employee correspondence. Support the preparation of change of terms letters, ensuring information is accurate and approved. Update the HR system to reflect changes to

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About The Role This is a broad-based analyst role sitting at the intersection of financial planning, commercial analysis, and business partnering. Reporting into the Head of Commercial Finance, the successful candidate will sit at the heart of the business, building a full P&L view across the group's divisions and understanding the commercial and operational drivers behind the numbers. The role suits someone analytically strong who enjoys varied work and can operate comfortably across both structured financial processes and more ambiguous commercial situations. Role Responsibilities FP&A Run the weekly forecast and month-end close process, coordinate and check BU submissions, produce packs with variance analysis and commentary Support reforecast cycles, coordinating inputs from budget holders and consolidating into management reporting Support cashflow and balance sheet modelling Support with the co-ordination and completion of the monthly board pack Build and maintain financial models to support planning and scenario analysis Contribute to process improvement initiatives within the finance function (e.g. automation/AI) Commercial Finance & Business Partnering Provide commercial analysis and challenge on contract pricing, renewals, and new business proposals Partner with operational and commercial teams, presenting analysis to build credibility as a trusted finance contact Gain exposure to the review and drafting of commercial contract clauses, working al

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: German - Customer Service Advisor Contract: 3 - 6 months (Dependant on business requirements) Location: Remote (UK Based) Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend. Start Date - 26th October As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills in both English & German Willingness to learn and develop new skills A professional, friendly and hard-working individual. Early promise

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: Fixed Term - Customer Service Advisor Contract: 3 - 6 months (Dependant on business requirements) Location: Gadbrook Park, Northwich (Office Based) Shifts - Working 1pm-9pm or 3pm-11pm Start Date - 2nd November or 9th November As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. Key Responsibilities: Working across multiple channels including emails, phones, live chat and social media. Work towards achievable department targets while maintaining high level quality at each point of contact. Engaging with customers daily in a polite, professional manner. Assisting customer with all queries regarding product advise and general customer service queries. Collaborate with team members and different departments to enhance overall customer service. Utilise ongoing training to deepen product knowledge and deliver top-notch service . Role Requirements: Strong written and verbal communication skills Willingness to learn and develop new skills A professional, friendly and hard-working individual. Early promise of showing our core values – Show up,

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title: Fixed Term - Customer Operations Advisor Contract Type: 3 - 6 months (Dependant on business requirements) Shifts: Monday – Friday 8am-4pm with a 1 in 4 weekend Start Date - 2nd November or 9th November As a customer operations advisor, you're a vital part of our team, acting as a central point of contact for resolving customer and site issues. You'll work closely with other departments and manage a variety of administrative tasks, from handling invoices and refunds to engaging directly with customers on our websites and social platforms. Your role is essential in ensuring a positive and professional experience for everyone. What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand. Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion. Key Responsibilities: Working with Customer Service to resolve customer and site issues efficiently through ticket management. Build and maintain working relationships across different departments. Manage customer

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role summary This role is responsible for making sure customers can pay successfully and that the business is not losing revenue through avoidable payment failures. This role will identify issues, bring the right teams together and ensure that changes are implemented and measured. Role purpose Will be responsible for ensuring that all payment methods, payment providers and checkout journeys operate to an optimal standard across the business. The role will monitor payment acceptance, identify performance issues and opportunities, and work with payment service providers, acquiring banks, technology teams, product teams and commercial stakeholders to improve successful payment completion and reduce avoidable customer friction. The successful candidate will take ownership of payment-performance reporting, incident escalation and optimisation activity, ensuring that issues are identified quickly, investigated thoroughly and converted into measurable improvements in revenue and customer experience. Key responsibilities Payment performance monitoring Monitor payment performance across cards, digital wallets, PayPal, BNPL and other alternative payment methods. Track authorisation, acceptance and completion rates by brand, market, payment method, provider, issuer, device and customer journey. Identify deterioration, unusual trends and performance gaps requiring investigation. Develop appropriate alerts and thresholds so material payment issues

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title: Fixed Term - Courier Advisor Contract Type: 3 - 6 months (Dependant on business requirements) Shifts – Monday - Friday 8am-4pm with a 1-4 weekend Start Date - 2nd November or 9th November As a Courier Team Advisor, you will play a key role in delivering an outstanding customer experience by providing second-line support for delivery-related enquiries across all brands. Acting as the link between our customers and courier partners, you will investigate delivery issues, liaise directly with courier providers, and provide timely updates and effective resolutions. Your ability to communicate clearly, solve problems efficiently, and manage cases with empathy and professionalism will be essential to ensuring every customer receives the highest level of service. You'll receive comprehensive training and ongoing support, equipping you with the knowledge and confidence to handle a wide range of delivery queries while developing your customer service and problem-solving skills. At THG, the customer journey is at the heart of everything we do. Every interaction is an opportunity to build trust, strengthen customer loyalty, and reinforce our commitment to delivering exceptional service. If you thrive in a fast-paced environment, enjoy working collaboratively, and are passionate about helping customers, we'd love to hear from you. Key Responsibilities: Manage and resolve delivery-related tickets raised by Customer Service Advisors and Self-Serv

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Claims, Post Dispatch & Returns Reports to: Head of CX - Courier & Fulfilment Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Post Dispatch Communications, Carrier Claims and Returns functions, helping deliver a seamless end-to-end delivery and returns experience for customers and clients, from order dispatch through to resolution of any delivery, claims or return issues. Key Responsibilities Post Dispatch Communications Act as the voice of the customer for delivery excellence, helping improve touchpoints across the order-to-delivery journey for outbound and inbound shipments. Support the day-to-day relationship with our Post Dispatch Communications 3rd party provider (parcelLab), and help manage courier delays to reduce their impact on contact rates. Assist with onboarding new couriers, clients, sites and carrier services, setting up parcelLab/STS configurations and appropriate communication flows and brand tone. Support regular performance reviews of Post Dispatch Communications, maintaining metrics and reporting and helping communicate results and recommendations to stakeholders and clients. Collaborate with cross-functional teams across Ingenuity and PLC to support a seamless experience and identify revenue opportunities. Carrier Claims Support timely, accurate submission of claims to carriers, including requi

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.

Analyst: Trust and Safety Compliance Trust and Safety is a key function targeted towards enhancing the overall compliance to regulations on the platform for Item and Sellers. The function requires deep insights and understanding of various prohibited and restricted items, potential violation scenarios, Items listing risks, Seller risks and consequently develop the interventions at scale. Role & Responsibilities: Work closely with internal teams to identify, define, collect, and track key business metrics for products or business process specifically Listing and Seller Compliance related Overall compliance experience related to E-commerce Marketplace, Food Safety, Trade, Product Safety, Audit, FSSAI compliance, BIS, legal or related field. Pull data required to conduct business analysis, build reports, dashboards and metrics to monitor the performance and ability to run and execute queries and data analysis Ability to understand programs and manage the programs schedules and highlight risks related to schedules Hands on experience in conducting compliance related assessments. Work with the stakeholders to take data driven decisions. Exceptional written and verbal communication skills. Ability to multitask and work on a diverse range of requirements. Qualification: Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute. Have 3+ Years of experience in relevant role at an ecommerce / online company Strong problem solving and analytical skills.