Business Support Agent Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! To support Trustpilot’s rapid expansion, we’re looking for a skilled and service-minded Business Support Agent to join our German speaking team in Copenhagen. Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot enables consumers to choose with confidence while enabling companies to grow their businesses. Behind our global growth is a motivated, international team working in a thriving, fun, vibrant environment. Does this sound like your kind of workplace? Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers. What you'll be doing: Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to Assist our customers with any technical issues that are preventing them from setting up / using our services. Build and maintain “best practices” and self-service guides enabling customers to solve future issues Work closely with New Business, Customer Success, and Product teams to ensure the best service for

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! To support Trustpilot’s rapid expansion, we’re looking for a skilled and service-minded Business Support Agent to join our Italian-speaking team in Copenhagen. Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot enables consumers to choose with confidence while enabling companies to grow their businesses. Behind our global growth is a motivated, international team working in a thriving, fun, vibrant environment. Does this sound like your kind of workplace? Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers. What you'll be doing: Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to Assist our customers with any technical

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! To support Trustpilot’s rapid expansion, we’re looking for a skilled and service-minded Business Support Agent to join our Dutch speaking team in Copenhagen. Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses in our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot enables consumers to choose with confidence while enabling companies to grow their businesses. Behind our global growth is a motivated, international team working in a thriving, fun, vibrant environment. Does this sound like your kind of workplace? Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers. What you'll be doing: Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product in English Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to Assist our customers with any technical is

The IT Go-to-Market (GTM) organization builds and operates the technology platforms that enable the end-to-end customer lifecycle, spanning Sales, Revenue Operations, Customer Support, Customer Success, and Professional Services. As a Senior Product Manager on the IT GTM team, you will own the product strategy and roadmap for post-sales technology platforms, including CRM, Service Cloud, support operations, customer portals, AI-enabled support capabilities, and enterprise integrations. You will partner with business and engineering leaders to define product vision, prioritize investments, and deliver scalable solutions that improve customer and agent experiences, drive operational efficiency, and support business growth. We are looking to speak to candidates who are based in Palo Alto, New York City, Seattle, or Austin for our hybrid working model. Responsibilities Domain Expertise Proven experience modernizing Technical Support platforms, including workforce planning, workflow automation and optimization, customer and partner collaboration and i, and knowledge-sharing solutions Strong understanding of end-to-end support user journey, including case creation and management, omni-channel case routing, prioritization, system integrations, and AI-driven proactive customer engagement Extensive knowledge of integration patterns across Salesforce Sales Cloud, Service Cloud, external support portals, and analytics platforms to deliver seamless customer and agent experiences Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows Understanding of expertise in customer and support agent journeys, support processes, and operational workflows, with a track record of leading large-scale digital transformations and delivering custom solutions that address complex business challenges Expertise in building and scaling technology solutions f

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation. This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment. You Will: Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment. Communicate clearly, empathetically, and professionally. Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems. Identify issues outside the tier’s scope and escalate with clear context and documentation. Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience. Stay current on relevant process and product updates through the provided resources. Ideally You'd Have: Prior experience in high-volume customer support, platform support, or similar. Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision. Strong written and verbal English communication skills, with the ability to communicate clearly and professionally. Familiarity with customer service SaaS tools, Slack, and Google Workspace. Working Model & Tools: This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs. Company

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings. The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on. What you'll do We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region. Responsibilities Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in re

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Supervisor on the Customer Experience team, you'll lead a team of support agents delivering seamless service to Coinbase's global customer base across phone, messaging, and email channels. You'll own your team's performance against key operational metrics, including contacts handled, first contact resolution, and quality scores, while partnering with Workforce Management, Quality, and Training to continuously raise the bar. This role is based in Manila, Philippines and requires shift flexibility for 24/7 coverage. What you'll do: Own end-to-end team performance across SLAs, productivity, quality scores, and first contact resolution targets for your line of business Lead coaching and development for a team of customer support agents, using data from Maestro QA, Looker, and Salesforce to identify gaps and drive improvement Partner cross-functionally with Program, Quality, Training, and Workforce Management teams to streamline workflows and optimize scheduling adherence Drive operational initiatives that improve customer experience metrics and reduce friction across support channels Execute performance management processes including documentation, corrective action, and compliance follow-through Required Skills and Experience: 6+ years in customer support, financial services, or technology operations with at least 3 years directly managing frontlin

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As agentic AI becomes the core fabric of how engineering is done worldwide, we want to be the leaders in how agents interact with APIs. This transformation requires solving agentic identity, extending or building new standards and protocols, building agent-to-agent interactions including authorization, licensing, trust delegation, security and monetization. We are looking for an exceptional Staff Engineer to help us build the next generation of our Business Platform to support the agentic era. You will be responsible for setting the vision for the long term architecture of various components in the Business Platform. You’ll be accountable for strategy, technical roadmap and architecture of the platform. You’ll work with multiple teams, overseeing and contributing to delivery and owning critical operational KPIs such as availability and uptime. Your role involves designing, implementing, and running critical tier 0 services for the company. We’re looking for a seasoned individual contributor leader who can work effectively with product management and engineering leaders within the company and build a high quality pla

Coder is hiring a Senior Product Manager to own Coder Agents. You'll take an incubated, fast-moving product and give it a scaled strategy. Usage is expanding beyond enterprise developers to citizen developers and other new personas. You'll define vision and strategy where it's still nascent, then bring enough structure to scale without slowing momentum. You'll partner closely with engineering, design, and go-to-market teams to ship and measure impact. We're running lean on process by design - expect to build judgment, not bureaucracy. What you’ll do here Own the full product lifecycle for Coder Agents - from incubating ideas through GA and into ongoing scale. Define and evolve product vision and strategy for Agents, synthesizing customer, market, and business signals into a clear roadmap. Identify and validate opportunities for Agents to reach new personas, from enterprise developers to citizen developers. Research customer problems through direct engagement with enterprise accounts, community feedback, and ecosystem analysis. Bring just enough structure to move fast without losing rigor - strong problem statements, crisp requirements, clear execution. Lead high-stakes customer conversations, including executive roadmap reviews, product demos, and enterprise stakeholder discussions. Shape licensing, packaging, and pricing decisions that support Agents' path to sustainable growth. Mentor and support other PMs through senior-level product leadership, coaching, and sharing best practices What we’re looking for 5+ years of experience building software products end-to-end, with clear customer and business outcomes. Deep understanding of the AI/agentic market - you know the players, the trends, and where enterprise adoption is headed. Proven experience taking a product from GA, setting direction where little exists yet. Proven ability to operate independently and set the agenda with minimal oversight. Experience building for enterprise customers - complex adoption cycles,

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role For years, avatars have been something you watch. You write a script, we render a video, someone presses play. That model has taken AI video a long way but it has a ceiling. A video can't answer a question. It can't read the room. It can't role-play a tough conversation and adapt when you push back. We're changing that. Interactive Avatars listen, talk, and respond in real time; inside your product, your website, or your internal tools. You bring the logic and the language model; we power the avatar layer: the speech, the expression, the listening, the sense that there's someone actually there. It's early. Interactive Avatars is in closed beta today, and the teams building on it are pushing it into places we didn't expect - AI sales reps, always-on support agents, interactive trainers, onboarding guides. We're hiring a Product Manager to own it and take it from beta to a platform that thousands of developers build on. This is a role with real scope. You'll help define what a real-time avatar API should be, the surface developers integrate against, the experience end users feel, and the commercial model that makes it a business. You'll work directly with the engineering and research teams building

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role For years, avatars have been something you watch. You write a script, we render a video, someone presses play. That model has taken AI video a long way but it has a ceiling. A video can't answer a question. It can't read the room. It can't role-play a tough conversation and adapt when you push back. We're changing that. Interactive Avatars listen, talk, and respond in real time; inside your product, your website, or your internal tools. You bring the logic and the language model; we power the avatar layer: the speech, the expression, the listening, the sense that there's someone actually there. It's early. Interactive Avatars is in closed beta today, and the teams building on it are pushing it into places we didn't expect - AI sales reps, always-on support agents, interactive trainers, onboarding guides. We're hiring a Product Manager to own it and take it from beta to a platform that thousands of developers build on. This is a role with real scope. You'll help define what a real-time avatar API should be, the surface developers integrate against, the experience end users feel, and the commercial model that makes it a business. You'll work directly with the engineering and research teams building

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Global Support & Partnerships team is a critical and unique part of helping Lyft succeed in our purpose to Serve and Connect. We support Lyft's international growth by developing integration platforms that seamlessly link global customers to an exceptional customer care experience. We go beyond simply supporting customers; we build the foundational infrastructure that turns every support interaction into a moment of genuine connection. Whether supporting our established North American community or welcoming new users worldwide, we ensure a unified, reliable, and efficient experience for riders, drivers, applicants and support agents alike. We are looking for an experienced technical leader who can support our global ambition by designing, owning, and scaling the Global Support Platform. Responsibilities: Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform. Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks. Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security. Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team. Establish best practices f

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're looking for a Workato/Boomi Integration Engineer to build and support enterprise automation, with a focus on Legal systems integration (CLM, e-signature, matter management, compliance). You'll work across iPaaS, APIs, and AI/agentic tooling (Workato Genie, AI Skills, MCP servers) to connect Legal and other business systems. Responsibilities: Design and build Recipes and process automations across multiple systems, including AI-powered workflows using Workato Genie and MCP servers. Build and support AI Agents (Genies) for Legal and business-process automation, including prompt design and IDP for unstructured Legal content (contracts, filings). Design and manage secure API endpoints (REST/SOAP) and SFTP connections; build ETL/data-sync pipelines across formats (JSON, XML, CSV, EDI). Deploy and manage On-Premises Agents (OPA) for secure, behind-firewall connectivity. Maintain platform environments and security (RBAC, SSO, versioning); monitor jobs and troubleshoot failures. Build employee-facing tools (Workbot/ChatOps, Workflow/AgentX Apps, Slack integrations) with human-in-the-loop steps. Integrate business applications (CRM, HR, Finance, LMS, Legal, Budget & Forecast) via Boomi, with emphasis on Legal, Financial, and Supply Chain integrations. Write and optimize SQL/PL-SQL and custom scripts (Java/Groovy/JavaScript/Python); manage code via Git/GitHub; provide production support and on-call as needed. Partner with Legal, Compliance, and IT stakeholders to gather requirements and translate them into working integrations. Experience: 6–8 years of integration/automation experience, with hands-on Workato and Boomi. 4–6 years building and managing APIs (API Gateway, OAuth/SAML/JWT) and SFTP-based file transfers. 2+ years supporting Legal systems integrations (CLM, e-signature, matter management, c

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Build the future of the AI Data Cloud. Join the Snowflake team. As a Senior Business Systems Analyst you will be supporting the Finance IT Systems and be responsible for liaison between the Finance business stakeholders and developers. You must have the ability to translate business needs into Functional specifications, design and develop solutions, configure finance systems, test and deploy them into production. You have a passion for working cross functionally and building solutions to support business processes and data flows and strength in solving platform issues with expert troubleshooting skills. This role will work closely with multiple departments and other business partners, as well as Executives in Finance, Security, IT and HR. What you will be doing Independently contribute to following areas - Support finance systems for Period close activities of Finance operations Automate Accounting Process using cutting edge technology Core Accounting, External reporting Transformation Projects Core Accounting, External reporting Operational changes FP&A business requests Identify Accounting/Finance process gaps and provide suggestions AI evangelist - Able to use best of class AI tools to quickly create wireframes, FSDs, use cases, test automations & other innovatio

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Job Responsibilities: Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction. Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality. Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency. Qualifications: Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred. English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language. Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results. Pay Range RM4,000 — RM6,000 MYR