Business Support Jobs

Roles & Responsibilities:- Planning Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is well understood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program. Execution Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders.(Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and processes. Maintains the KPI Metrics @ division and Program Level. Closure Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the key tenets of the project are met or not. Transfer of Deliverable s to customer and support functions. Desired Skills and Experience:- 6-8 years of technical program management experience. Deep hands-on technical expertise & systems knowledge. Excellent understanding ofprocessing platforms and queues Must have exposure to leading product development within a high growth environment Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep&nbsp

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… About the role ... As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology. What you'll be doing ... Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements. Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection. Oversee the integration of cloud platforms with data pipelines, storage, and compute services. Standardize coding, deployment, and monitoring practices across cloud environments. Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently. Lead problem-solving initiatives for complex technical challenges related to cloud environments. Provide technical leadership across multiple cloud projects, ensuring efficient resource management. Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer. Manage client relat

Key Responsibilities Enterprise Data Strategy & Client Engagement: Develop and maintain a comprehensive data architecture strategy that aligns with organizational and client business objectives. Serve as a key technical advisor for clients, translating business requirements into innovative data solutions. Build and maintain strong client relationships by providing expert guidance and managing expectations throughout project lifecycles. Data Modeling, Design & Engineering: Design and optimize both logical and physical data models to support enterprise-wide systems. Architect data warehousing solutions, overseeing the integration of data from multiple sources to enable robust business intelligence and analytics. Directly develop, test, and implement ETL processes and data pipelines, ensuring data quality, consistency, and performance. Technology Evaluation & Implementation: Evaluate emerging data technologies and tools to determine their fit within the existing architecture and potential for future scalability. Oversee the integration of new technologies into the enterprise data architecture, balancing innovation with risk management. Team Leadership & Hands-On Management: Lead cross-functional teams, providing mentorship and technical guidance to junior data engineers and architects. Maintain a hands-on approach by actively participating in coding, design sessions, and troubleshooting complex data issues. Ensure project milestones are met through effective resource management and team coordination. Performance, Security & Best Practices: Optimize data storage, retrieval, and processing performance across various systems. Collaborate with security teams to enforce data governance, compliance, and privacy standards. Establish and promote best practices in data management, data engineering, and architecture design. Documentation & Reporting: Develop and maintain comprehensive documentation covering data architecture designs, data flows, integrati

Artefact is a next-generation data and AI consulting firm dedicated to accelerating the adoption of data and AI to create measurable business impact across the full enterprise value chain. We sit at the intersection of consulting, data science, AI technologies, data engineering, and digital transformation. We do not just advise — we build, implement, and deliver results our clients can measure. Our teams bring together consultants, data scientists, data engineers, AI engineers, analysts, and digital experts to solve complex business challenges with pragmatic, production-ready solutions. As Artefact continues to grow globally, we are building a team of entrepreneurial data and AI talent who can help clients move beyond experimentation and into scalable, governed, value-generating AI adoption. The Role Artefact is looking for a Senior AI & Agentic Engineer: a full-stack engineer who takes AI features from idea to production. You will design and build the interfaces, services, and agentic systems at the heart of our client work, such as conversational applications over enterprise data, multi-step agents that automate business workflows, and the retrieval and data pipelines that support them. You will own your components end to end: the React front end, the Python or Node service behind it, the RAG pipeline feeding it, and the evaluations proving it works. This role combines breadth and depth: the ability to take a feature from front end to cloud deployment, together with strong expertise in at least one major AI platform — Google (Gemini), Anthropic (Claude), or OpenAI. You will work with direct client exposure, and you will support the professional development of the junior engineers around you. What You'll Do Build Full-Stack AI Applications, End to End You will build AI products across the entire stack, from interface to infrastructure. Develop user-facing interfaces in TypeScript/React and the backend services and APIs behind them in Python or Node. Implement a

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… About the role ... As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology. What you'll be doing ... Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements. Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection. Oversee the integration of cloud platforms with data pipelines, storage, and compute services. Standardize coding, deployment, and monitoring practices across cloud environments. Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently. Lead problem-solving initiatives for complex technical challenges related to cloud environments. Provide technical leadership across multiple cloud projects, ensuring efficient resource management. Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer. Manage client relat

Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner… About the role ... As a Cloud Architect Manager at Artefact, you will be responsible for designing, implementing, and overseeing robust, scalable, and secure cloud solutions that support our clients’ data and technology ecosystems. You will collaborate closely with technical teams and business stakeholders to ensure cloud architecture is aligned with business needs, optimizing tool selection, cost efficiency, and scalability. Additionally, you will lead technical teams, mentor engineers, and contribute to Artefact’s growth by driving innovation and promoting best practices in cloud technology. What you'll be doing ... Lead the design and implementation of cloud infrastructure architectures (cloud, on-premise, hybrid) aligned with business requirements. Define and enforce best practices for cloud platform deployment and configuration, security, networking, operations and tools selection. Oversee the integration of cloud platforms with data pipelines, storage, and compute services. Standardize coding, deployment, and monitoring practices across cloud environments. Design and implement automated solutions to set up, monitor, and adjust cloud infrastructure efficiently. Lead problem-solving initiatives for complex technical challenges related to cloud environments. Provide technical leadership across multiple cloud projects, ensuring efficient resource management. Foster teamwork by mentoring, coaching and guiding cloud engineers and ensuring knowledge transfer. Manage client relat

The Sigma Commercial Solutions Engineer believes in the power of analytics to transform organizations and uncover new data insights to increase business agility. The Sigma Solutions Engineer will act as the trusted advisor to our prospects and customers working in tandem with Sales, Business Development, Product Management, Customer Success, and Support. This individual is ultimately responsible for managing and delivering on all activities related to the technical presales cycle. This includes presentations, demonstrations, and hands on development of prototypes. You will align closely with our Commercial Sales Representatives focused on sales in new and existing accounts. What You Will Be Doing Understand and uncover business challenges and issues faced by the customer and be able to run targeted discovery sessions or workshops Engage with business users to define, create, and showcase solution prototypes Build and present customized demos for customers, trade shows, and webinars Confidently present and articulate the business value of the Sigma platform to all levels within an organization Deliver product, technical, and security related responses to RFPs/RFIs Participate in product, sales, and relevant technology certifications to acquire, maintain, and grow skill sets Work as a team player by contributing, learning, and sharing new knowledge Be conversant in integration and data migration approaches to help customers develop their data lifecycle and analytics strategy with Sigma Manage multiple customer engagements concurrently Attain quarterly and annual objectives assigned by management Become a Sigma champion and product expert; prospects and customers will look to you for advice and expertise Qualifications We Need Minimum 2 years of analytics, business intelligence, or sales engineering experience Customer relationship skills Strong understanding of database concepts Understanding of advanced spreadsheet concepts Cloud

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Airtable’s infrastructure is evolving to meet the needs of our fast growing engineering org. We are looking for infrastructure engineers to join our team to help improve critical product infrastructure, with a focus on building systems that have a great developer experience and will scale as we grow. We currently have openings on: Asynchronous Serving: The Asynchronous Serving team is scaling critical systems used by Airtable’s most essential and up-and-coming product features, especially AI features. Upcoming projects include refactoring our background task queue to track its tasks in DynamoDB, adding quality of service to the job queue, and revamping a streaming service to handle 10x scale while being more resilient. Compute: The compute pod builds and manages our Kubernetes-based platform that supports every service at Airtable, including all new AI services such as vector databases, AI evals store, and document extraction and understanding services. We have a lot of exciting foundational work in our roadmap, such as Overhauling our network stack and service discovery, to simplify service setup and strengthen security Region level disaster recovery, and bringing up compute platform from 0->1 in a new region Building custom Kubernetes operators for reliably managing some of our most critical workloads Developer Platform : The Developer Platform team sits at the intersection of all engineering at Airtable, focusing on building the internal tooling, frameworks, and CI/CD systems that power our product teams. We strive to streamline developer workflows - from build and test cycles to production deployments—and foster a best-in-class developer experience. Join us if you’re passionate about creating high-lever

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

POSITION SUMMARY The Consultant is responsible for supporting the Consulting Services Team in delivering cybersecurity, privacy, and compliance services across a diverse portfolio of client engagements. This role operates as a flexible, deployable resource, contributing to multiple concurrent or sequential engagements based on business needs. This role requires proactive initiative to study, ask questions, and rapidly learn the organization’s solutions, methodologies, and delivery standards. Consultants must be comfortable transitioning between engagements, adapting quickly to new client environments, and delivering value immediately. Consultants focus on executing client deliverables, enhancing service quality, and improving project efficiency under the guidance of senior team members. They are expected to develop broad subject matter expertise, contribute to process improvements, and build trusted relationships across a variety of clients and internal teams. SPECIFIC JOB RESPONSIBILITIES Serve as a deployable consulting resource, supporting multiple client engagements across varying industries, with a focus on healthcare. Adapt quickly to new client environments, priorities, and team structures while maintaining high-quality delivery. Support the execution of cybersecurity and compliance consulting engagements under senior leadership guidance. Work closely with clients to collect data, conduct risk assessments, gap analyses, and document findings. Assist in evaluating client security postures, including vulnerability management, compliance alignment, and risk exposure. Develop and contribute to recommendations aligned with industry frameworks such as NIST, ISO 27001, CIS Controls, and HIPAA. Support clients in designing and implementing security controls, policies, and procedures.

ABOUT THIS ROLE GHX is standing up a new Human-in-the-Loop (HiTL) operations team in Hyderabad to support its ADM (Automated Document Management) platform — an AI-powered document processing system replacing legacy UiPath automation for GFax North America. The platform processes over 2.2 million Purchase Orders per year and targets a 75–85% fully-automated (touchless) rate. The team handles every document the AI cannot process autonomously. The Operations Supervisor is building this team from zero and is accountable for everything within it: throughput, field accuracy, team development, day-to-day operations management, and real-time coordination with GHX Engineering and Product teams in the United States. This is a high-visibility, inaugural role — the team’s accuracy and throughput directly determine the speed and confidence with which GHX can expand the ADM platform beyond GFax North America. KEY RESPONSIBILITIES People & Performance Management — 70% Directly supervise 15-20 Document Review Specialists; own rostering across rotational shifts, attendance tracking, and queue capacity planning against daily document volume Manage operations SLA – TAT, Quality, along with people metrics Own day-to-day operations management: shift rosters and week-offs, leave planning, planned & unplanned shrinkage, absenteeism control, and real-time reallocation of staffing to protect SLAs & operations performance metrics Set and communicate daily, weekly, and monthly throughput, AHT, and accuracy targets; monitor individual and team performance against SLA and productivity standards Participate in and present at weekly, monthly, and quarterly business reviews (WBR / MBR / QBR) — performance against KPIs, root-cause analysis of misses, and committed corrective actions Own the full performance cycle for direct reports, including goal setting, mid-year and annual appraisals, with documented performance ratings, development plans, and calibration against peer supervisors Con

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Principal Software Engineer – Backend The Challenge We’re looking for a Principal Software Engineer with a passion for solving problems to join our agile Product Engineering team at OneTrust. Principal Software Engineers are responsible for developing, contributing to decisions related to design and architecture of new frontend and/or backend features while supporting existing development efforts for our industry-leading platform. Your Mission Development Support development of web and mobile interfaces for product module or new prototypes using HTML, CSS, JavaScript/Typescript and/or the designing, development, and unit testing of applications deployed to MS Azure while assisting with cloud application architecture using Drupal, Python, Core Java, REST, and the Spring ecosystem. Achieve at least 80% code coverage or per the revised standards set by the team Collaboration Work closely with UX, Product Managers and/or Product Owners, as well as other developers to contribute to planning and grooming sessions and drive team’s discussions on system architecture and component design

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies collecting data with consent and preferences, automates data governance with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and enables responsible data use by applying and enforcing data policies across the entire data estate and lifecycle. Recognized as a market pioneer and leader, OneTrust serves more than 14,000 customers globally. The Challenge We are seeking a strategic, commercially minded Senior Principal / Director, HR Country Manager to serve as the HR leader for our Madrid office, our hub for the EMEA region. This role will be based in Madrid and will provide visible, on-site leadership for the site while partnering closely with local leaders and global People stakeholders on both day-to-day operations and broader business strategy. The role combines executive partnership, strong operational and compliance oversight, and hands-on support for complex people matters in Spain. This leader will also spend part of their time mentoring the current senior H