Business Systems Engineer in Japan

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. What You’ll Do Provide swift, high-priority support to Premium customers, responding within strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Identify recurring issues and collaborate internally to reduce time-to-resolution. Contribute to internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality. Required Skills & Experience 4+ years in technical support, developer support, or systems engineering. Professional fluency in English and Japanese, both written and verbal. Experience providing rapid-response support to high-value or enterprise customers. Strong debugging skills with JavaScript, Python, or similar languages. Excellent written and verbal communication unde

About the Team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role As a foundational FDE manager, you’ll lead FDE through high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end. You’ll grow a team that can operate under pressure and help OpenAI learn from the field. You’ll partner closely with Product, Research, Sales, and GTM to ensure fieldwork informs roadmap priorities, drives new exploration, and supports safe deployment at scale. Your decisions will influence how OpenAI is trusted by the customers closest to our deployment work. Your success will be measured by how consistently your team ships, how clearly you deliver signal to Research and Product, and how durable your team and delivery model prove to be. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. This role also will require travel up to 40%, although mainly local. To succeed in this position you must be bilingual—fluent in both Japanese and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. In this role, you will: Lead and grow a team of FDE delivering production systems with frontier models Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality Codify what works into tools, playbooks, and roadmap inputs that create leverage for both OpenAI and our wider developer community Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices Use judgement to distinguish what requires action and what does not Set a high bar for FDE performance and support each person’s growth through direct, acti

About the Team OpenAI’s Applied AI Engineering team helps organizations turn frontier AI capabilities into safe, reliable, and high-impact production systems. We work with customer executives, product and engineering teams, security leaders, and transformation teams to identify valuable opportunities, accelerate technical implementation, and scale what works. Enterprise deployments are defined by complexity rather than any one industry: existing architectures, diverse data environments, security and governance requirements, multiple stakeholder groups, and organization-wide change. We turn lessons from these deployments into better products and reusable patterns for customers everywhere. About the Role As an Applied AI Engineer you will partner directly with leading organizations to design, build, and deploy AI systems that deliver measurable business outcomes. You will combine deep technical judgment, hands-on engineering, and customer leadership to take ambitious ideas from use-case selection and architecture through prototyping, evaluation, production launch, and scale. You will write and debug code, build evaluation systems, resolve complex integrations, and guide decisions involving model behavior, reliability, latency, cost, safety, security, governance, and operational readiness. Success is measured by production systems, sustained adoption, and meaningful customer impact—not simply activity or successful demonstrations. This is a rare opportunity to work on consequential real-world deployments at the frontier of AI while directly influencing how OpenAI’s products evolve. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner directly with enterprise customers to identify high-value opportunities and translate them into technical architectures, implementation plans, evaluation strategies, and measurable success criteria. Design, build, an

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why This Role? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. Our esteemed clients include industry leaders like RBC, Dell, and LG CNS. We are seeking engineers who deeply care about customers and want to work at the cutting edge of Agentic AI. Note: between 20 - 40% travel anticipated In this role, you will: Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and r

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participate actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the Role This is a founding role. As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. This is not a management role, however you'll own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project management expertise, extreme ownership of outcomes, and an ability to immerse in customer workflows and partner with customer teams to solve complex engineering problems at pace. This role is based in Tokyo. We use a hybrid model of 3 days in office and offer relocation assistance. Travel up to 25-50% is required. To succeed in this position you must be fully bilingual—fluent in both Japanese and English (spoken and writt

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? In this role, you will have ownership of the full sales cycle - from identifying leads to closing deals for enterprises across diverse industries in Japan such as financial services, manufacturing, healthcare, energy, telecommunications and oil and gas. Cohere seeks an approachable and compelling communicator who loves working with prospects to uncover their needs and feels comfortable developing tailored value propositions around how Cohere’s platform can help them achieve their business goals. You’ll lay the foundation for Cohere’s growth by owning your territory and collaborating with teammates across Customer Success, Sales Development, Marketing and Sales Engineering. You’ll be the voice of the field and partner with our Product and Engineering teams to prioritize the Cohere roadmap with customer-centric care. In this highly self-directed role, you are someone who thrives in an unstructured and quickly evolving environment. And your opportunity for impact will be astronomical — Cohere has skies-the-limit potential, and you’ll help us reach it. As an Account Executive, you will : Focus on net-new logo acquisit

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Adoption of AI is moving rapidly from pilots to production. Enterprises across APAC are investing in generative-AI programs, creating a once-in-a-decade market inflection point. At Cohere, we’re committed to transforming the Japan enterprise landscape through strategic partnerships and innovative AI solutions. As a Partner Development Manager for the Japan Enterprise Market, you’ll be at the heart of our mission to empower businesses across the region with cutting-edge AI technologies. This role is perfect for someone who thrives in a dynamic, cross-cultural environment and is passionate about driving growth through collaboration. You’ll work closely with leading enterprises, system integrators, and technology partners to co-create value, expand market reach, and deliver impactful AI solutions tailored to the unique needs of Japanese businesses. Japan is a key strategic market for Cohere, and your work will directly contribute to our success in this region. You’ll have the opportunity to shape partnerships that drive digital transformation, foster innovation, and position Cohere as a leader in the Japan AI ecosyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next New Business Account Executive in Japan About the job This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and prioritie

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role As a Forward Deployed Engineer on Notion’s Services team, you will lead the hands on technical delivery of our most complex customer engagements. You will design, build, and deploy production ready solutions that help enterprise customers integrate Notion as the operating layer for their business. You’ll embed with enterprise customers to design and build solutions that integrate Notion deeply into their technical and operational environments. This includes writing and maintaining custom code, designing and deploying production-grade custom agents and AI workflows with MCP, Agent APIs, and Notion’s automation and execution infrastructure, building data pipelines and resolving complex challenges around scale, permissions, and governance. You’ll embed with enterprise customers to design and build solutions that integrate Notion deeply into their technical and operational environments. This is a customer-facing engineering role for someone who is comfortable writing code, debugging technical issues, explaining tradeoffs to stakeholders, and turning ambiguous customer problems into scalable technical solutions. Your work w

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is seeking a Workplace Technology Operation contractor for our Tokyo office. As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. The ideal candidate is expected to provide exceptional technical support, contribute to automation opportunities, and make a meaningful impact on our day-to-day workplace operations. This is a 12–18 month fixed-term role, with longer-term opportunities possible depending on business needs and performance. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. What You'll Achieve: End User & AV Support: Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events, with clear communication and practical judgment. Emp

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Strategic Account Executive. About the job This position is to play a key role as part of the growth strategy of Twilio Japan by growing existing customers. You will be responsible for developing a strategy to grow existing customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups Key Responsibilities In this role, you’ll: Develop and implement a comprehensive territory plan, winning strategy for t

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity We are seeking a proactive and detail-oriented Associate HRBP to join our team in Tokyo. In this role, you will be responsible for the day-to-day HR operations and provide essential support across the entire employee lifecycle. You will work closely with the local management team to ensure a positive work environment while maintaining compliance with Japanese labor standards. This role is critical in ensuring a positive employee experience and supporting our growth in the Japanese market. Beyond compliance, you will act as a cultural bridge and a dedicated local resource, ensuring our Tokyo team feels connected to our global mission while fostering a collaborative and effective team environment. This is an excellent opportunity for an HR professional looking to grow their career in a dynamic, international environment. Key Responsibilities Performance Management Partners with HRBP to advise managers and employees on all aspects of the New Relic performance management process both informal and formal. Provides guidance to the business on the appropriate solutions while taking into account New Relic’s policies as well as local laws and regulations. Support on the content of written and verbal informal performance feedback, coaching plans, and/or behavioral/formal improvement plans Employee Relations (ER) Conducts ER investigations as a lead and/or support aligned with New Relic’s policies as well as local laws and regulations. Re

MongoDB Pre-Sales Solutions Architects are technical business advisors who help customers design, justify, and adopt reliable, scalable systems using MongoDB’s data platform. They own the technical strategy across complex opportunities—from discovery and qualification through architecture, proof of value, executive alignment, and successful adoption—and connect technical decisions to measurable business outcomes. You’ll partner closely with Account Executives, Sales Leadership, Customer Success, Professional Services, and ecosystem partners to shape multi-threaded account strategies, build champions, de-risk complex architectures, and drive expansion. You’ll serve as a trusted advisor to developers, architects, operations leaders, and business executives, helping organizations modernize legacy systems, build AI-powered applications, and realize measurable value from MongoDB. . We are looking to speak to candidates who are based in Tokyo for our hybrid working model. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to lead architecture reviews for complex, multi-component applications and platforms, identifying risks, evaluating trade-offs, and providing clear guidance to modernize, optimize, and de-risk the solution Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to partner with Sales Leadership and Account Executives on multi-threaded account and territory strategies, prioritize oppor