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Care Model Advisor Jobs

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We Are Hiring International Voice Process (Banking & Finance -UK) Position: Customer Care Executive /Sr. Customer Care Executive Location: City Center 2, Newtown, Kolkata Job Details • Process: International Voice (Banking & Finance Sector) • Shift Timing: 2:30 PM 11:30 PM (Mon Fri) • Week Off: Fixed Saturday & Sunday Eligibility Criteria • Minimum 12th Pass • Fluent in English (Mandatory) • Minimum 1 year experience preferred (Freshers can apply) • Female candidates preferred Salary & Benefits • Fixed Salary: 15,000 35,000 • Attractive Incentives: Unlimited earning potential • Fixed Salary Structure • Company-provided Drop Facility • After 3 months: o Eligible for Paid Leave (PL) o Salary Increment based on performance o PF + ESI benefits Why Join Us? • Stable & secure work environment • Fast career growth opportunities • Performance-based rewards & increments • Professional international exposure Apply Now Interested candidates can send resumes. Apply Now Limited vacancies available. Immediate selection and joining for suitable candidates. Interested candidates can apply immediately for this excellent opportunity. How to Apply? Note: Send your resumes at same number on what sap You may contact us between 9 AM to 8 PM Ph: 8777211016 HR: 9331205133 HR: 9231799122 Visit Our Office Ideal Career Zone 128/12A, Bidhan Sarani Shyambazar Metro Gate No. 1 Gandhi Market, Behind Sajjaa Dhaam Bed Sheet Showroom Kolkata 7 lakh 4 #UrgentHiring, #InternationalVoiceProcess, #CustomerCareExecutive, #SeniorCustomerCareExecutive, #BankingFinanceSector, #UKShift, #NewTown, #kolkat, #India, #idealcareerzone, #kolkatajobs, #WestBengal, #Silliguri, #Bihar, #Jharkhand, #बैंगल र, #कर्न टक, #इंड य, #आइड यलकर यरज न, #क लक त ज ब्स, #वेस्टबंग ल, #स ल गुड़, #ब ह र, #झ रखंड, #হ ওড়, #সল্টল ক, #কলক ত, #ব্য ন্ড ল, #হুগল, #পশ্চ মবঙ্গ, #ह वड़, #स ल्टलेक, #Howrah, #SaltLake, #Bagnan, #midnapur, #Amta, #Santoshpur, #Canning, #Bangaon, #Murshidabad, #Lalgola, #Kishnanagar, #Ranghat, # Nadia, #Hooghly,

financeHR
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C
15 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: Accountable for Commercial, Medicare, Exchange and Medicaid NCQA Accreditation quality projects and initiatives through design, development, and implementation. This role focuses primarily on Delegated Credentialling and Oversight of the delegated Credentialling organizations, per contract. Proactively builds strong business relationships with internal and external business partners. Participates in presentation to business partners on accreditation requirements to achieve results and ensure accreditation readiness. Proven experience as a subject matter expert on NCQA accreditation standards, analysis, Delegated Credentialing file reviews and supporting quality functions. Primary Job Duties & Responsibilities: Utilizes statistical analysis, data visualization tools, and database queries to identify trends, patterns, and opportunities for quality improvement. Develops and maintains performance metrics and dashboards to track and report on patient safety, clinical effectiveness, patient experience, and compliance with quality standards. Contributes to quality improvement projects and initiatives by providing data-driven insights and recommendations. Collaborates with cross-functional teams to design and implement evidence-based practices, care protocols, and process improvements. Assists in conducting audits and performing chart review

REMOTEExcelauditing
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C-
CLEAR - Corporate
📍 New York• Full-time• $110K – $130K/yr
19 days ago

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care - Premium Experience & CLEAR1 is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting Concierge, VIP, and CLEAR1 members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and CLEAR1 channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and proc

gitrestai
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L
Lyft
📍 New York• Full-time• $236K – $295K/yr
1mo ago

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product leaders who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate product leaders to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Safety & Customer Care (SCC) Product team builds the platforms, products, and experiences that support riders and drivers when they need help most — and help keep them safe every time they ride. As the Director of Product, Customer Care, you’ll lead a team of product managers driving Lyft’s customer care strategy end to end: AI-powered support across chat and voice, the contact center platforms our support teams run on, and the underlying data layer which is critical to understand where our products can be improved. It’s a rare chance to shape how a category-defining company delivers support at scale — across emerging AI capabilities, global expansion, autonomous vehicle partnerships, and new lines of business. Responsibilities: Own the vision, strategy, and multi-year roadmap for Lyft’s Customer Care product portfolio — spanning AI-driven support automation, contact center platforms, self-service and issue resolution, and the trust and safety products underpinning every interaction Lead, coach, and grow a team of product managers, setting a high bar for product craft, execution, and career development Partner with senior leaders across engineering, data science, design, operations, and finance to set priorit

aigorust
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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

artificial intelligencecustomer service
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L
1mo ago

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

artificial intelligencecustomer service
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