Case Management Analyst Jobs

Who we’re looking for and why now? A great writer who gets technical stuff – and loves figuring out how to explain it to other people. We have a strong writing culture, and writing as marketing has worked ridiculously well for us. We have a newsletter with over 100k subscribers, active social accounts, and real SEO and AEO authority. Hundreds of thousands of people visit our website every day. If you join, you won't spend a year building an audience before anyone reads you. We can and like to be opinionated about what we think best practice is and thousands of developers look to us to provide them opinion. The problem is we're at capacity, and there's a long list of content we're neglecting because of it. We used to do more tutorials. Use case guides people keep asking us for. Overall, we have a lot to write about. PostHog has grown from product analytics into a broad platform for engineers, and we're building everything from AI agents and error tracking to data infrastructure at huge scale. We're also open by default, so we're unusually happy to share what we've learned along the way. We want someone who can turn all of that into genuinely useful technical content. Simply put, you're a writer . You care about the craft, have opinions about what makes technical content actually great, and have a portfolio that proves it. What you’ll be doing You'll research and explain use cases, technical concepts, and how things actually work. One day that might mean digging into how our engineers rebuilt part of our data warehouse. Another could be explaining the difference between logs and traces, writing a tutorial for a PostHog use case, or figuring out the best way to explain what a context warehouse is. You'll need to be comfortable getting into technical details, but you don't need to be an engineer. The important bit is that you're curious enough to understand technical concepts properly and a good enough writer to explain them simply. Day to day, it looks like: Writing co

Who we’re looking for and why now? A great writer who gets technical stuff – and loves figuring out how to explain it to other people. We have a strong writing culture, and writing as marketing has worked ridiculously well for us. We have a newsletter with over 100k subscribers, active social accounts, and real SEO and AEO authority. Hundreds of thousands of people visit our website every day. If you join, you won't spend a year building an audience before anyone reads you. We can and like to be opinionated about what we think best practice is and thousands of developers look to us to provide them opinion. The problem is we're at capacity, and there's a long list of content we're neglecting because of it. We used to do more tutorials. Use case guides people keep asking us for. Overall, we have a lot to write about. PostHog has grown from product analytics into a broad platform for engineers, and we're building everything from AI agents and error tracking to data infrastructure at huge scale. We're also open by default, so we're unusually happy to share what we've learned along the way. We want someone who can turn all of that into genuinely useful technical content. Simply put, you're a writer . You care about the craft, have opinions about what makes technical content actually great, and have a portfolio that proves it. What you’ll be doing You'll research and explain use cases, technical concepts, and how things actually work. One day that might mean digging into how our engineers rebuilt part of our data warehouse. Another could be explaining the difference between logs and traces, writing a tutorial for a PostHog use case, or figuring out the best way to explain what a context warehouse is. You'll need to be comfortable getting into technical details, but you don't need to be an engineer. The important bit is that you're curious enough to understand technical concepts properly and a good enough writer to explain them simply. Day to day, it looks like: Writing co

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Senior Internal Trust and Protection Analyst will play a pivotal role in identifying, assessing, and mitigating risks posed by employees, contractors and others with access to sensitive information. This candidate will also help develop corporate strategy, review policy and procedures, evaluate insider risk control gaps, and develop training related to insider risk and intellectual property protection. This role acts as a subject matter expert throughout the entire insider risk lifecycle. It covers detection, triage, investigation, case adjudication, and mitigation. The position requires strong analytical, technical, and communication skills. It also demands proficiency in industry-standard investigation methods and working with cross-functional teams to improve Micron’s security posture. You will balance robust security measures with maintaining a positive work culture and ensuring the preventive actions do not erode employee trust and morale! Responsibilities: Lead end-to-end investigations into the most sophisticated and sensitive insider risk matters at Micron, including suspected intellectual property theft, major theft, trade secret misappropriation, economic espionage, unauthorized data ex-filtration, fraud, and workplace violence threats. Develop and implement comprehensive investigative plans, including evidence collection strategies, coordination with Micron's various investigation partners, and structured witness and subject interviews using advanced elicitation techniques.</

Work Flexibility: Field-based Overview As a Clinical Specialist at Stryker, you will help improve orthopedic surgeries around the world and play a direct role in our mission of making healthcare better. In this role, you will build deep clinical and technical expertise across both robotic (Mako SmartRobotics™) and manual orthopedic procedures. You will support surgeons in the operating room by assisting with pre-operative planning, case preparation, system setup, and real-time procedural workflows to ensure safe, accurate, and efficient outcomes. You will gain hands-on experience working with Mako technology—including CT-based planning, implant sizing, registration, and intra-operative support—while also developing strong competency in manual procedures, instrumentation, and OR protocols. Through shadowing experienced team members, supporting product demonstrations, and participating in labs and education programs, you will learn the systems, processes, and best practices that define world-class clinical support. This role requires adaptability, steady composure, and strong problem-solving in a fast-paced surgical environment. Because patients’ needs don’t follow business hours, you will also participate in on-call coverage, including evenings, weekends, and holidays, to ensure uninterrupted support for urgent cases and time-sensitive customer needs. What You Will Do Gain competency in solo case coverage for manual and robotic procedures through hands-on training. Assist surgeons with pre-operative CT-based planning, implant sizing, and positioning using advanced software. Support full case preparation, including instrumentation checks, equipment setup, and OR readiness. Troubleshoot technical issues confidently and efficiently in the operating room. Learn and support workflow for daily account

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do Stripe is growing its Enterprise sales team in Mexico City. As an Account Executive, you will own a blended, full-lifecycle sales motion: building new strategic relationships while expanding Stripe’s impact within existing enterprise accounts. You will lead complex opportunities from prospecting and discovery through business-case development, solution design, commercial negotiation, close, and long-term account growth. This role requires the ability to earn credibility with executive, technical, product, risk, and commercial stakeholders, while bringing together Stripe partners across Sales, Solutions Architecture, and other cross-functional teams. This is an opportunity to help deepen Stripe’s enterprise presence in Mexico, with an expected focus on retail and other strategic businesses. You will be a consultative partner to customers, helping them solve complex business and technical problems with Stripe’s payments and financial-infrastructure platform. Responsibilities Own the full sales cycle for a portfolio of strategic enterprise prospects and customers—from prospecting and discovery through negotiation, close, and ongoing account development. Develop and execute long-term territory and account strategies that create new business and expand Stripe’s footprint within existing customers. Build strong relationships with executive stakeholders and develop a deep understanding of their business, technical, and payments priorities. Ide

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking to add a Quality Assessment Specialist to its growing Claims Operations team. This role is responsible for auditing the accuracy, compliance, and customer experience quality of claims intake and customer interactions — ensuring specialists meet documentation standards, follow SOPs, and deliver a consistent, empathetic experience. You'll balance independent case review with cross-functional calibration, feedback delivery, and process improvement, all in service of operational excellence and an exceptional claims experience for our users. Responsibilities: Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers Meet a defined audit volume/coverage target per week Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc) Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes Support special projects such as audits, data reconciliation, and new-product rollouts Experience: 2+ years experience i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As the Advocacy & Content Strategist, you will serve as the program architect and content engine that mobilizes Okta and Auth0 experts, customers, partners, developers, and security practitioners into vocal brand advocates. Operating as an individual contributor within Customer Acceleration, you are responsible for building structured customer programs and co-creating content with power users that amplify our post-sales experiences across learning, badging, certification, support and customer success, while driving product adoption and customer success. Job Duties and Re sponsibilities Scale & Activate Customer Champions: Operationalize and grow structured advocacy frameworks, like the Champions Program, complete with badging milestones, gamified recognition, and tiered perks that incentivize long-term participation. Build repeatable processes to systematically surface champion expertise and route these user voices into high-impact content formats, GTM initiatives, and key business moments. Co-Create Content with Technical Users: Partner directly with internal, partner and customer champions, developers, and practitioners to co-produce user-generated content (UGC), technical deep-dives, AMAs, expert Q&As, and customer-led blogs. Develop Customer Success Storytelling: Identify, interview, and write compelling customer success stories, case studies, and advocate spotlights that prove the business value of our post-sales experiences (E

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase serves millions of developers on a shared, multi-tenant platform. At that scale, abuse is not an edge case — it is a continuous operational reality. Credential stuffing, free-tier compute abuse, API scraping, malicious project provisioning, and exfiltration attempts occur every day. We need someone who treats detection and response as a craft, and who can close the loop between signal, triage, and automated remediation. You will work directly with our Anti-Abuse Lead and embed with Platform Security and Product Security to build and operate the systems that protect Supabase and its customers from abuse at scale. This role sits inside the security org but operates at the intersection of security engineering, data analysis, and platform operations. This role provides follow-the-sun coverage alongside our existing Anti-Abuse and Platform Security team members. It is fully remote, with a strong preference for candidates based in APAC or the West Coast of the Americas . What You’ll Own Abuse Detection & Signal Triage Monitor Signals: Monitor inbound abuse signals across platform telemetry, HackerOne reports, support queues, and internal alerting pipelines. Triage End-to-End: Triage abuse cases end-to-end, assessing severity and blast radius, classifying actor types, and routing to the correct response track. Queue Ownership: Own the abuse case queue with clear SLAs to ensure no active threats age out without a definitive decision. Pattern Recognition: Identify complex patterns across distinct cases that point toward coordinated campaigns or emerging attack techniques. Incident Response & Remediation Lead Incidents: Lead response efforts for active abuse incidents, coo

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Disputes and Chargeback Program Manager at Replit, you’ll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals. You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance. In this role you will… Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines. Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled. Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership. Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes. Partner with Engineering and Support Operations to automate manual parts of the wor

We are looking for a Senior Total Rewards Specialist to lead the administration, implementation, and continuous improvement of global Benefits and Mobility programs. Reporting to the Manager, Total Rewards, this role will collaborate with key internal and external stakeholders to deliver effective, compliant, and competitive Total Rewards solutions. The Senior Total Rewards Specialist will provide consultation and guidance to business leaders, People Partners, Talent Acquisition partners, employees, and external vendors on benefits, mobility, and related Total Rewards programs while supporting broader Total Rewards initiatives. This role is open to remote-applicants in Canada (in Provinces where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. WHAT YOU’LL DO: Drive the implementation of global benefit programs, including health and welfare benefits, disability programs, retirement programs and employee wellbeing initiatives, ensuring compliance with local regulations across all locations. Perform in-depth analysis of existing benefit programs and initiatives. Recommend changes based on employee needs, market trends, regulatory requirements and organisational priorities. Lead the implementation of benefit renewals, implementations, vendor transitions and other benefits-related projects to ensure successful delivery of the program. Implement Hootsuite’s Global Mobility Programs (permanent relocation, short and long term assignments, business traveler and commuter) and be the first point of contact for employees, Business Leaders, the People team, and external vendors for all mobility related matters. Collaborate with business leaders, People Partners and external stakeholders to deliver mobility solutions that support evolving workforce patterns, meet business goals, and maintain compliance for our mobility and foreign national populations. Ma

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team This role sits within the Marketing org and reports to the Global Startup Program Lead, working closely with Field Marketing to coordinate founder invites at overlapping events, with Campaign Managers to sharpen targeting using startup audience data, with Customer & Content Marketing to surface founder stories for case studies, and with Sales on warm handoffs when a founder looks ready for more direct commercial engagement. About the Role The Mixpanel for Startups program gives early-stage companies access to our platform right as they're forming habits — and it's one of our highest-leverage growth motions. As Startup Program Manager, you'll own the day-to-day execution of the program: building and maintaining partner relationships, driving founder engagement, and keeping program operations running smoothly end-to-end. This is a hands-on role for someone who knows the startup ecosystem, shows up in the right rooms, and takes ownership of turning founder relationships into real program outcomes. Responsibilities Ecosystem Partnerships Own and grow relationships with accelerators, incubators, and startup partners, identifying which connections are worth deepening and why. Plan and execute partner activations, including Demo Days and portfolio programs. Maintain a clear, prioritized view of partner relationships and priority markets, and flag where to focus next. Founder Engagement & Program Delivery Drive Mixpanel adoption within each cohort, adapting outreach and follow-up based on what's working. Design and deliver founder-facing programming that provides genuine value. Be a consis

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team This role sits within the Marketing org and reports to the Global Startup Program Lead, working closely with Field Marketing to coordinate founder invites at overlapping events, with Campaign Managers to sharpen targeting using startup audience data, with Customer & Content Marketing to surface founder stories for case studies, and with Sales on warm handoffs when a founder looks ready for more direct commercial engagement. About the Role The Mixpanel for Startups program gives early-stage companies access to our platform right as they're forming habits — and it's one of our highest-leverage growth motions. As Startup Program Manager, you'll own the day-to-day execution of the program: building and maintaining partner relationships, driving founder engagement, and keeping program operations running smoothly end-to-end. This is a hands-on role for someone who knows the startup ecosystem, shows up in the right rooms, and takes ownership of turning founder relationships into real program outcomes. Responsibilities Ecosystem Partnerships Own and grow relationships with accelerators, incubators, and startup partners, identifying which connections are worth deepening and why. Plan and execute partner activations, including Demo Days and portfolio programs. Maintain a clear, prioritized view of partner relationships and priority markets, and flag where to focus next. Founder Engagement & Program Delivery Drive Mixpanel adoption within each cohort, adapting outreach and follow-up based on what's working. Design and deliver founder-facing programming that provides genuine value. Be a consis

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet targets industries where workflow specificity is essential. As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority vertical, Manufacturing. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Value Strategy Execution — Vertical Industries Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. ICP & CAPDB for Vertical Segments: Own ICP definition and target account prioritization for each priority vertical. Ensure each vertical ICP sp

At Asana, we believe AI represents the future of work, and APIs are at the heart of how AI connects with the tools where work happens. Asana’s API team owns the gateways that enable data flow into and out of Asana, whether via the public API used to build new apps and agents or our MCP server that enables LLMs to take action in response to natural language. Asana’s rich developer platform and app ecosystem help ensure we can support every use case out there–no matter how big or small the team, and no matter which tools or workflows they use. We’re looking for a staff-level Technical Lead to drive execution and technical vision for our developer platform. Our API team has huge, cross-cutting scope: one day you’ll be partnering with Product to define what a great agentic experience looks like and contributing to the direction of industry-wide protocols, the next you’ll be setting best practices for exposing new Asana functionality via the public API and architecting foundational changes to our API’s core feature set and frameworks, all while mentoring the engineers and developer advocates on the team. If you care deeply about building an agentic future for the enterprise and leading high-performing engineering teams, then we’d love to hear from you! This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Set the technical strategy for the API platform within Asana and advocate for engineering-driven investments, with a vision for keeping our systems flexible and maintainable Drive the team to continually and holistically better itself, enabling the engineers around you to deliver at a high velocity

Squarespace is looking for a Security Engineer with a focus on Investigations and Incident Response to join a dedicated team responsible for monitoring and responding to attacks on our platform. You'll partner with teams across the organization as you investigate security events specific to our platform and corporate environment. This is a hybrid role working from our Dublin office 3 days per week and you will report to the Detection and Response Manager. You’ll Get To… You will investigate security events through our SIEM and SOAR technology Design alerts to monitor both our customer and corporate environments for anomalous behavior Share insights gleaned from SOAR case work with relevant security team members in order to drive more security feature implementation to the product or corporate environment You will respond to ongoing incidents, investigate historical compromises, and provide adept analysis and findings Establish strategies for threat detection, alerting, and response You will initiate reactive threat hunting engagements by performing endpoint, network, application, and log analysis Establish processes and build 'playbooks' of operational response to security events and/or incidents Familiarity with Threat Intelligence and keeping up-to-date on modern threats and InfoSec news Build and support security-focused tools and services Provide Mentorship and technical expertise to junior team members to assist their technical development Who We’re Looking For 5+ years experience in the security industry Certifications (preferred not required): OSCP, OSCE, OSWP Experience working with SIEM and SOAR technologies Knowledgeable of cloud & container security, and infrastructure as code Working understanding of malware analysis, reverse engineering, and host-based and memory forensics Proficiency in programming or scripting languages (preference to Python, Go, JavaScript, or Bash) is a plus Knowledge of network and web related protocols (e.g., TCP/I