Case Management Coordinator Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking to add a Quality Assessment Specialist to its growing Claims Operations team. This role is responsible for auditing the accuracy, compliance, and customer experience quality of claims intake and customer interactions — ensuring specialists meet documentation standards, follow SOPs, and deliver a consistent, empathetic experience. You'll balance independent case review with cross-functional calibration, feedback delivery, and process improvement, all in service of operational excellence and an exceptional claims experience for our users. Responsibilities: Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers Meet a defined audit volume/coverage target per week Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc) Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes Support special projects such as audits, data reconciliation, and new-product rollouts Experience: 2+ years experience i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As the Advocacy & Content Strategist, you will serve as the program architect and content engine that mobilizes Okta and Auth0 experts, customers, partners, developers, and security practitioners into vocal brand advocates. Operating as an individual contributor within Customer Acceleration, you are responsible for building structured customer programs and co-creating content with power users that amplify our post-sales experiences across learning, badging, certification, support and customer success, while driving product adoption and customer success. Job Duties and Re sponsibilities Scale & Activate Customer Champions: Operationalize and grow structured advocacy frameworks, like the Champions Program, complete with badging milestones, gamified recognition, and tiered perks that incentivize long-term participation. Build repeatable processes to systematically surface champion expertise and route these user voices into high-impact content formats, GTM initiatives, and key business moments. Co-Create Content with Technical Users: Partner directly with internal, partner and customer champions, developers, and practitioners to co-produce user-generated content (UGC), technical deep-dives, AMAs, expert Q&As, and customer-led blogs. Develop Customer Success Storytelling: Identify, interview, and write compelling customer success stories, case studies, and advocate spotlights that prove the business value of our post-sales experiences (E

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role Supabase serves millions of developers on a shared, multi-tenant platform. At that scale, abuse is not an edge case — it is a continuous operational reality. Credential stuffing, free-tier compute abuse, API scraping, malicious project provisioning, and exfiltration attempts occur every day. We need someone who treats detection and response as a craft, and who can close the loop between signal, triage, and automated remediation. You will work directly with our Anti-Abuse Lead and embed with Platform Security and Product Security to build and operate the systems that protect Supabase and its customers from abuse at scale. This role sits inside the security org but operates at the intersection of security engineering, data analysis, and platform operations. This role provides follow-the-sun coverage alongside our existing Anti-Abuse and Platform Security team members. It is fully remote, with a strong preference for candidates based in APAC or the West Coast of the Americas . What You’ll Own Abuse Detection & Signal Triage Monitor Signals: Monitor inbound abuse signals across platform telemetry, HackerOne reports, support queues, and internal alerting pipelines. Triage End-to-End: Triage abuse cases end-to-end, assessing severity and blast radius, classifying actor types, and routing to the correct response track. Queue Ownership: Own the abuse case queue with clear SLAs to ensure no active threats age out without a definitive decision. Pattern Recognition: Identify complex patterns across distinct cases that point toward coordinated campaigns or emerging attack techniques. Incident Response & Remediation Lead Incidents: Lead response efforts for active abuse incidents, coo

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Disputes and Chargeback Program Manager at Replit, you’ll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals. You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance. In this role you will… Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines. Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled. Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership. Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes. Partner with Engineering and Support Operations to automate manual parts of the wor

We are looking for a Senior Total Rewards Specialist to lead the administration, implementation, and continuous improvement of global Benefits and Mobility programs. Reporting to the Manager, Total Rewards, this role will collaborate with key internal and external stakeholders to deliver effective, compliant, and competitive Total Rewards solutions. The Senior Total Rewards Specialist will provide consultation and guidance to business leaders, People Partners, Talent Acquisition partners, employees, and external vendors on benefits, mobility, and related Total Rewards programs while supporting broader Total Rewards initiatives. This role is open to remote-applicants in Canada (in Provinces where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component. WHAT YOU’LL DO: Drive the implementation of global benefit programs, including health and welfare benefits, disability programs, retirement programs and employee wellbeing initiatives, ensuring compliance with local regulations across all locations. Perform in-depth analysis of existing benefit programs and initiatives. Recommend changes based on employee needs, market trends, regulatory requirements and organisational priorities. Lead the implementation of benefit renewals, implementations, vendor transitions and other benefits-related projects to ensure successful delivery of the program. Implement Hootsuite’s Global Mobility Programs (permanent relocation, short and long term assignments, business traveler and commuter) and be the first point of contact for employees, Business Leaders, the People team, and external vendors for all mobility related matters. Collaborate with business leaders, People Partners and external stakeholders to deliver mobility solutions that support evolving workforce patterns, meet business goals, and maintain compliance for our mobility and foreign national populations. Ma

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team This role sits within the Marketing org and reports to the Global Startup Program Lead, working closely with Field Marketing to coordinate founder invites at overlapping events, with Campaign Managers to sharpen targeting using startup audience data, with Customer & Content Marketing to surface founder stories for case studies, and with Sales on warm handoffs when a founder looks ready for more direct commercial engagement. About the Role The Mixpanel for Startups program gives early-stage companies access to our platform right as they're forming habits — and it's one of our highest-leverage growth motions. As Startup Program Manager, you'll own the day-to-day execution of the program: building and maintaining partner relationships, driving founder engagement, and keeping program operations running smoothly end-to-end. This is a hands-on role for someone who knows the startup ecosystem, shows up in the right rooms, and takes ownership of turning founder relationships into real program outcomes. Responsibilities Ecosystem Partnerships Own and grow relationships with accelerators, incubators, and startup partners, identifying which connections are worth deepening and why. Plan and execute partner activations, including Demo Days and portfolio programs. Maintain a clear, prioritized view of partner relationships and priority markets, and flag where to focus next. Founder Engagement & Program Delivery Drive Mixpanel adoption within each cohort, adapting outreach and follow-up based on what's working. Design and deliver founder-facing programming that provides genuine value. Be a consis

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team This role sits within the Marketing org and reports to the Global Startup Program Lead, working closely with Field Marketing to coordinate founder invites at overlapping events, with Campaign Managers to sharpen targeting using startup audience data, with Customer & Content Marketing to surface founder stories for case studies, and with Sales on warm handoffs when a founder looks ready for more direct commercial engagement. About the Role The Mixpanel for Startups program gives early-stage companies access to our platform right as they're forming habits — and it's one of our highest-leverage growth motions. As Startup Program Manager, you'll own the day-to-day execution of the program: building and maintaining partner relationships, driving founder engagement, and keeping program operations running smoothly end-to-end. This is a hands-on role for someone who knows the startup ecosystem, shows up in the right rooms, and takes ownership of turning founder relationships into real program outcomes. Responsibilities Ecosystem Partnerships Own and grow relationships with accelerators, incubators, and startup partners, identifying which connections are worth deepening and why. Plan and execute partner activations, including Demo Days and portfolio programs. Maintain a clear, prioritized view of partner relationships and priority markets, and flag where to focus next. Founder Engagement & Program Delivery Drive Mixpanel adoption within each cohort, adapting outreach and follow-up based on what's working. Design and deliver founder-facing programming that provides genuine value. Be a consis

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet targets industries where workflow specificity is essential. As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority vertical, Manufacturing. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Value Strategy Execution — Vertical Industries Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. ICP & CAPDB for Vertical Segments: Own ICP definition and target account prioritization for each priority vertical. Ensure each vertical ICP sp

At Asana, we believe AI represents the future of work, and APIs are at the heart of how AI connects with the tools where work happens. Asana’s API team owns the gateways that enable data flow into and out of Asana, whether via the public API used to build new apps and agents or our MCP server that enables LLMs to take action in response to natural language. Asana’s rich developer platform and app ecosystem help ensure we can support every use case out there–no matter how big or small the team, and no matter which tools or workflows they use. We’re looking for a staff-level Technical Lead to drive execution and technical vision for our developer platform. Our API team has huge, cross-cutting scope: one day you’ll be partnering with Product to define what a great agentic experience looks like and contributing to the direction of industry-wide protocols, the next you’ll be setting best practices for exposing new Asana functionality via the public API and architecting foundational changes to our API’s core feature set and frameworks, all while mentoring the engineers and developer advocates on the team. If you care deeply about building an agentic future for the enterprise and leading high-performing engineering teams, then we’d love to hear from you! This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Set the technical strategy for the API platform within Asana and advocate for engineering-driven investments, with a vision for keeping our systems flexible and maintainable Drive the team to continually and holistically better itself, enabling the engineers around you to deliver at a high velocity

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Reporting into the Manager of Global Investigations, the Investigator of Global Investigations will support all lines of business related to investigations (e.g. Platform Fraud, Community Safety, Law Enforcement Liaison & Partnerships, Insurance Fraud and Executive Protection & Risk Assessment). This role will efficiently and effectively build strong and meaningful relationships with internal business partners, law enforcement agencies, and other third parties to bring successful case resolution. This role regularly interacts with State/County/Local Law Enforcement in developing comprehensive and detailed cases pertaining to organized offenders and provides expertise to and gains buy-in from Law Enforcement Agencies to assist in the safe apprehension of these offenders. Responsibilities: Work in close partnership with the Manager of Global Investigations and Head of Global Security to set strategic objectives, drive accountability, and ensure successful delivery of key performance metrics Assist in the design and build of the global law enforcement outreach program, in order to regularly liaise and develop strategic relationships with law enforcement agencies Proactively maintain effective working relationships with law enforcement and government authorities Collaborate and build strong relationships with internal cross-functional partners, including Privacy/Identity/Integrity (PII), Risk, Community Safety, Legal, Public Policy, and other Operations teams and leaders across Lyft Plan and execute educational programs for law enforcement authorities on our business and challenges with external theft and loss Learn and develop a deep understanding of the businesses and activities related to Platform Fraud, Community Safety, Law Enforcement, Liaison & Partnerships, Insurance Fraud and Executi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a Paralegal II to join its Legal Team! Working closely with Lyft’s in-house counsel and paralegal team, you will be responsible for investigating and responding to claims; conducting factual investigations; attending hearings and fact finding conferences; supporting administrative tracking of case related matters; and helping to keep Lyft’s employment and litigation operations efficient and organized. You should be a self-starter but able to take direction easily and with a good attitude. Come join the fun at Lyft! Responsibilities: Works closely with Lyft's in-house counsel Litigation & Employment team to support administrative, pre-litigation and litigation matters, as well as external legal requests. Manages, tracks, calendars, and files responses to claims. Independently conducts factual investigations to respond to administrative claims, demand letters, and other litigation and arbitration matters, and assist with drafting responses for these matters. Prepare memoranda and summaries of factual research and make recommendations to supervising attorneys. Assist with gathering documents and information to respond to discovery or information requests. Complete court or agency filings and attend court appearances or agency hearings. Thinks proactively about improving processes to help Lyft’s legal operations continue to scale effectively with incredible growth. Liaises with other teams within the company and external parties to ensure efficient workflow and handling of requests. Provides legal support to in-house attorneys, paralegals, and various internal business partners to ensure compliance with internal policies and procedures. Helps define procedures and practices within Legal to promote efficient workflows and handling of legal requests. Maintain

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules. The Difference You Will Make: The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Organization Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings. The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on. What you'll do We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region. Responsibilities Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in re

As a Staff Application Security Engineer at Datadog, you'll set technical direction for how we approach application security at scale. You'll define the frameworks, methodologies, and architectural patterns that engineering teams across Datadog adopt and apply independently. You're the person others come to when they don't know how to make something secure, and you reliably have an answer. You'll be a point of contact for our most complex security programs, often spanning multiple teams and multiple quarters. The role requires both depth (going very deep on specific problems when needed) and breadth (recognizing patterns across systems and drawing connections that others miss). Partnering closely with teams inside and outside the security org is key to success. You'll help shape the AppSec roadmap and make the case for where investment should go. We use our own platform. Logs, Dashboards, Service Catalog, and APM aren't just things we sell: they're tools the AppSec team uses to build security services, measure adoption of secure defaults, and communicate risk across the organization. AI is also part of the picture. Engineering at Datadog increasingly uses agentic tooling throughout the development lifecycle, and many of the products we ship to customers now include AI-powered features. Both create new attack surfaces, and defining our strategy for addressing them is part of this role. If using Datadog to observe Datadog's own security posture, building impactful tooling, and shaping how we secure AI-powered systems sounds like the right kind of problem, this role is worth a close look. What You’ll Do: Define and drive security standards and secure-by-default solutions, serving as the Application Security subject matter expert. Build security tooling and automation that scales security practices across engineering teams, and implement robust security observability to support our threat detection team with meaningful, actionable security signals. Lead threat mod

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Direct Surfaces Team's mission is to make it delightful for users to manage their money. We're rebuilding and unbundling the core of Stripe so that no matter what the business, the location, or the use case there is a single place that can fulfill all financial needs: Stripe Treasury. This is a 0 → 1 new business at Stripe, so if that sounds exciting we'd love to hear from you. What you'll do Engineers at Stripe are comfortable working on new products under fluid conditions, seamlessly balancing tactical and strategic considerations all in service of our users. Responsibilities Deliver a world-class mobile experience for Treasury users, including working with our partners to design and launch new features and capabilities Scope and lead technical projects, laying the groundwork for our products to iteratively evolve and scale Design, build, expand, and maintain mobile-specific view cross-platform components, backing APIs and their services Align our technical decisions with the broad strategic initiatives at Stripe, while also advocating for needs specific to emerging new businesses Work with engineers across the company to understand when to leverage existing infrastructure versus when building a bespoke solution is prudent Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Who you are We're looking for someone who meets the minimum requirements to