Client Service Associate in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly. This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices. You Will: Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments. Configure devices at t

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on Creator Services Data, you’ll be leading the company’s efforts to build the next generation Data Storage systems to power the millions of experiences on the Roblox Platform. We run the mission critical cloud services, Data Stores , Memory Stores , and Badges , which are crucial for storing game state such as inventory and scores, implementing leaderboards, server lists, and trading, and tracking player progress and achievements. Our team is also responsible for building dashboards to provide insights to Creators using cloud services including Client/Server Performance , Data Stores , and Memory Stores . Finally, our team owns the Roblox Extended Services platform, which provides the capability for large experiences to purchase additional resources for existing services like Data Stores and new services built around compute and generative AI. At its core, this team is focused on solving complex back end distributed systems and storage problems at scale. However, our scope extends to full stack projects spanning all the way from the infrastructure layer, through data storage and data pipelines, microservices, telemetry, game servers,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. You'll build the agentic AI system that powers creation for millions of Roblox creators. The Assistant team is converging Studio Assistant (desktop) and Build (mobile) into a single cloud-native architecture — one harness, one tool set, one eval framework. You'll work across the full stack: cloud orchestration, LLM integration and model routing, tool/skill execution, and the creator-facing client. The system orchestrates multi-step creation workflows end-to-end: planning, code generation, asset creation, and automated testing. You Will: Help and understand the needs of the community that uses our software, from beginning artists to professional scripters and designers. Take ownership and responsibility for designing, building, testing, and deploying services within the Roblox ecosystem. Work on a variety of unique technical challenges within complex systems. Be a technical bar-raiser for high code quality, architectural designs, and long-term planning. Develop fellow engineers on the team. You Have: 5+ years of experience shipping high-complexity software and supporting mission-critical applications at scale. Experience architecting, designing, and leading implementation across a wide range

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Content Platform team at Roblox powers the infrastructure behind every asset used across the Roblox ecosystem—enabling creators and developers to bring their visions to life at global scale. From 3D models and images to videos and audio, our platform manages the complete lifecycle of all assets essential for immersive experiences, supporting one of the largest services in the world at over 100+ million requests per second. Our mission is to deliver a seamless, reliable, and innovative content system that empowers creators, supports record-breaking games, and ensures the highest standards of performance and safety for our community. As the Technical Director for Content Platform, you will lead multidisciplinary engineering teams responsible for the technical and product vision of Roblox’s asset infrastructure. You will own the lifecycle of every asset—from creation and upload to storage, indexing, delivery, and rendering in the game client. Your leadership will be critical in scaling our systems, optimizing distributed infrastructure, and enabling new possibilities for creators and players alike. You Will: Define and drive the long-term strategy, architecture, and priorities for the Cont

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Orchestration pod within Engine Productivity, you'll design and run the platform that executes large-scale end-to-end and integration tests, running the real, shipping client on real hardware, across Roblox's data centers, cloud, and our own device labs, so our engineering teams can ship the engine, clients, Studio, and more with speed and confidence. Every Roblox engine, client, and Studio change, along with the experiences built on top of them, should ship with confidence, and the Orchestration team is the layer that makes that possible. We build large-scale distributed services that turn thousands of test suites into a reliable, push-button pipeline: fanning work out across fleets of machines and real devices, moving artifacts to where they're needed, managing single- and multi-client test state, and giving test owners and maintainers a system to validate their own runs. It looks a lot like building a specialized cloud platform, with capacity-aware scheduling, isolation and sandboxing, and smart retry and backoff, plus the classic distributed systems problems (fairness, efficiency, failure handling, and reliability) at Roblox scale. You Will: Design a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Release Engineering team, you will build the systems that hundreds of engineers across Roblox use every day to safely ship code to tens of millions of concurrent players. Your work will empower teams to ship bold, high-impact changes quickly and confidently on every device Roblox runs on. If you enjoy building developer-facing infrastructure where reliability and blast radius directly impact end-users, you will be right at home on our growing team. You Will: Design and develop backend services and automation that power our release and experimentation process across desktop, mobile, console, VR, and servers Work in C++ engine code to improve telemetry reporting, enhance feature rollout and automatic abort capabilities, and extend release functionality Build progressive client and server rollout, regression detection, and automated rollback systems that keep our weekly multi-platform releases safe at scale Work directly with engineering customers to turn pain points into durable, flexible, and safe-by-default tooling You Have: 5+ years building backend services with C#, Python, TypeScript, or similar Familiar with and comfortable working with C++ Familiar

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Luau App Foundations team is responsible for the core infrastructure of the Roblox application. They bridge the gap between app and the performance-heavy Roblox game engine. This team is building the unified stack that powers mission-critical surfaces like Home, Avatar, and Social for millions of concurrent users. They are the ones who make it possible for "Web-style" development efficiency to exist within a high-performance C++ game engine. Why is this role exciting: Technical Pioneer: You will be writing libraries and modules using C++ inside a world class Roblox proprietary Game Engine. Systematic Impact: This is a "Force Multiplier" role. The frameworks and components you build will be used by dozens of other engineering teams to ship their features. Complex Problem Solving: You aren’t just building an app; you’re managing smooth data flow through a client that has to perform perfectly on a $100 Android phone and a $3,000 Gaming PC simultaneously. 0 to 1 Transitions: You will lead the charge in shaping some of the most crucial components of the App written in C++ inside the Game Engine. Key Challenges: Bridging Tech Stacks: The libraries you write sit between a modern UI (written in

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer Apps Consoles team owns the console app foundation that makes Roblox feel fast, fluid, and reliable for millions of players and is dedicated to delivering superior performance, reliability, and user experience on PlayStation and Xbox. As a Senior Software Engineer on the Consoles team, you'll be a driving technical force — leading complex client work end-to-end, raising the quality bar across our codebase, and partnering closely with product, design, and platform teams to ship experiences that are polished and performant at scale. You Will: Shape & improve the PlayStation and Xbox experience that millions of players see every day Translate ambiguous product ideas into well-scoped, high-quality engineering plans in close partnership with product, design, and data science. Raise the engineering bar through rigorous code review, proactive mentorship of junior engineers, and the standards you set in your own code. Drive platform-level investments that benefit the broader engineering organization. Work with our Xbox and PlayStation counterparts to ensure feature parity and platform-specific excellence. You Have: 5+ years of experience building and shipping client software, with

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Game Engine team at Roblox works on the systems that power the experiences at the heart of the metaverse. Our code is the technical foundation in our client, editor, and our simulation servers. The Game Engine team is broadly split into departments — Audio-Video-Communication, Avatar, Core AI, Digital Matter, Productivity, and Systems. This position is for the Systems Runtime pod. The Runtime pod builds and maintains the foundational C++ components that power the entire Roblox engine and Studio stack. We own the runtime layer — the performance, efficiency, and usability of the core primitives that every other engineering team relies on. Think of Runtime as the “standard library” and execution engine for Roblox's C++ world. Our ownership centers on three pillars: Concurrency System — our task scheduler and fiber runtime power how work is parallelized across CPU cores, letting teams scale features across platforms while keeping code understandable and debuggable. Memory System — we own the engine's memory allocator stack, tracking pipelines, and observability tooling to make memory behavior predictable and prevent leaks and fragmentation. Profiling and Observability — we build and evolve

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer working on Ads Experience, you will build a brand new advertising experience for our advertisers and publishers. This team will provide advertisers with tools to run successful ad campaigns as well as provide publishers the tools to build revenue streams from immersive ads. You will be part of the team building a brand new experience for Advertisers and Publishers that will be critical to our Immersive Ads future. You will report into our Engineer Manager. As a Senior Frontend Software Engineer, you will craft robust, extensible systems for high-traffic surfaces across our Ads products. You will drive solutions using React and other technologies, helping us to build components quickly and efficiently across devices. If you have a deep understanding of frontend technologies and a passion for refining client-server interaction, you will be right at home with us! You Will: Design, build and ship features to improve the user journey for millions of users Work with Engineering, Product, Design and Data partners to match developers with the right audience Architect universal solutions for delivering features across a range of platforms and devices Drive UX impr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Frontend Engineer on the Voice Communication team, you'll help build how tens of millions of people talk to each other on Roblox. Voice is one of our most important levers for deeper social connection, and you'll shape the client experience that makes real-time communication feel fast, reliable, and natural on any device.Your work has a direct impact on how many people use communication on Roblox every day. and it sits at the center of our mission to reimagine how people come together. You will lead the charge in architecting a robust, highly scalable voice client foundation designed to serve as a company-wide platform. Your work will ensure that any internal team at Roblox can easily onboard and integrate voice capabilities into their products. By building this solid technical core, you will enable the next generation of social interactions, moving from simple in-experience chat to sophisticated, persistent social presence across the entire ecosystem. Furthermore, you will empower our creator community by developing sophisticated, yet accessible APIs that allow them to build deeply immersive experiences tailored to their unique visions. You'll design these systems with safety b

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engine Networking Team pulls the players together by ensuring the communication of the game state to all. As a Principal Network Transport Engineer you will help the players experience the game as a nearly synchronous world. Just as the nerves in our bodies coordinate our actions, the network system coordinates all the computers involved into a smooth experience for the players. You will work in all areas of the game platform in your quest for real-time communication of every part of Roblox. You Have: Worked on a powerful user-space network stack, solving problems related to scale, performance, latency, and throughput in client/server environments. Worked on a very large multithreaded distributed system that connects millions of users worldwide. Worked on all the devices Roblox supports - from desktop clients to mobile phone clients to console clients Worked on a game engine and understand how a game engine works You Are: A software engineer with 8+ years of experience with Game networking coming from a Game Engine/Studio A deep understanding of Network Stack with a passion for working with open source Strong systems-level C++ programming experience and fascinated by the actual work the

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Team The CI and CD Foundation team is the backbone of our engineering velocity. Our mission is to engineer and deliver a CI/CD ecosystem that streamlines the integration and delivery of our core client code—including the Game Engine, Studio, and User Apps. We are laser-focused on three goals: enhancing overall build reliability, maximizing developer productivity, and ensuring consistent software quality. We’re building and improving pipelines and tools to transform SDLC in the age of AI-driven software development. The Role As a Principal Software Engineer on the CI/CD Foundation team, you will serve as the chief technical strategist and architect responsible for transforming how Roblox builds, tests, and ships code at massive scale. Our build and delivery ecosystem handles immense complexity: decades of C++ game engine code, extensive Lua applications, complex native platforms, and a sprawling monorepo with massive, growing test suites. You will lead the technical vision to modernize, decouple, and accelerate this ecosystem—driving radical improvements across our Local Dev Inner Loop (pre-commit/pre-push), CI (PR validation, speculative execution, merge queues), and CD (OTA

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engine Networking Team pulls the players together by ensuring the communication of the game state to all. As a Principal Engineer on this team you will help the players experience the game as a nearly synchronous world. The networking and asset loading team plays a key role in a smooth experience for the players. You will work in all areas of the game platform in your quest for real-time communication of every part of Roblox. You Will: Lead engineers with 8+ years of industry experience Be experienced with one of these area: asset loading, rendering, and networking coming from a Game Engine/Studio. Be an amazing systems-level C++ programmer and be fascinated by the actual work the CPU does when you use smart pointers, templates, virtual functions, and blocks of memory, both structured and raw Have a keen to each millisecond of the network exchanges: You know where the time goes and how to reduce the waste Understand what happens on the operating system level when certain code is completed You Have: Worked on the guts of a multi-player game engine, solving problems related to scale, performance, latency, and throughput in client/server environments. Worked on a very large multithreaded d

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Account Security (AccSec) pod sits within the Accounts team (part of the broader Safety organization) and is at the heart of building a safe and civil platform for users of all ages. Account Security is especially challenging at Roblox because it is open to all ages. As the EM of AccSec pod (7+ ICs) you will work closely with peers throughout Roblox and the creator community to reduce the impact of account takeover (i.e. compromise) for Roblox players, creators, and the broader community. This is a role that requires entrepreneurship. We are looking for the EM of the AccSec pod to, in collaboration with product partners, to formulate a strategy for how to reduce ATO, reduce the impact of any remaining ATO and build community trust in the security of their accounts. Examples of past and current efforts include: Cryptographically binding user secrets to hardware backed secrets. Detecting client side tampering by Browser extensions. Integration with Passkeys. Post-login modeling for ATO detection. Reducing incentives for bad actors by making assets more recoverable. While this is a security team that focuses heavily on product and infrastructure changes to improve security, we also c