Cloud Alliance Manager Jobs

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed. What will I be doing? Identify and solve team, organisational, and business automation and integration problems. Design, build, and own efficient and easy-to-maintain automations and integratio

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? At Fin you’ll be a Systems Engineer in IT, you will work on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space. If you are coming from a traditional systems engineering or dev ops background, this role will expand the scope of your experience to truly agile, cutting edge, cloud environments. If you are already in the identity management and employee lifecycle automation space, this is the chance to take an ambitious next step in your career and be part of an engineering organisation that is scaling at incredible speed. What will I be doing? Identify and solve team, organisational, and business automation and integration problems. Design, build, and own efficient and easy-to-maintain automations and integratio

We are looking for a deeply technical, customer-facing Forward Deployed Engineer to help product development organizations deploy Command - a new offering from Asana. As we incubate new motions and capabilities on Command, we need engineers who can work directly with customers, move quickly from insight to implementation, and bring real-world learning back into the product. This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Collaborate with Engineering leaders, platform teams, administrators, and hands-on builders to connect Command to the systems where work already happens Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching Work directly in customer environments — configuring secure access to source-control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions Write production-quality code when needed and turn customer-specific solutions into reusable product capabilities Leave customers with more than a working deployment — leave them with a stronger system for building software About you 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role Strong coding and systems-thi

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats, ensuring compliance, and fostering a culture of security throughout our product and operations. As the Security Risk Manager, you will own Asana's internal security risk management program end-to-end. This is a senior role for someone who goes beyond frameworks and checklists — you will engineer the quantitative and automated foundations that let Asana continuously measure and make confident decisions about security risk. You'll build the systems and processes that make risk scalable, not just the policies that describe it, and serve as a trusted advisor to senior leadership. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you'll achieve Own Asana's security risk management program: Design and continuously mature a quantitative risk framework — including risk scoring methodologies, likelihood and impact modeling, and risk appetite thresholds — that enables consistent, data-driven risk decisions across the organization. Build and maintain a living risk register: Own Asana's central security risk register, developing KRIs, tracking trends over time, and driving accountability for risk treatment and remediation with business and technical owners. Automate risk identification and monitoring: Design and implement automated data pipelines and integrations that continuously surface security risks — pulling signals from vulnerability scanners, cloud security tooling, SIEMs, and third-party risk sources — so Asana's

The Data Engineering team’s mission is to ensure high-quality data to enable data-informed decision-making across Asana. You will build data artifacts that are leveraged by a wide range of stakeholders in the marketing domain, and create frameworks and tooling used by all data and analytics engineering teams. In this role, you will also partner both with business stakeholders and with the Data Infrastructure team. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Design, implement and scale end-to-end data products that support growing data processing and analytical needs. Influence best practices in Databricks and cloud-based data engineering, driving innovation and adoption across teams. Leverage AI to build self-serve tools and accelerate Data/GTM workflows. Establish trust and strong relationships across business and technical teams, ensuring alignment on data strategy and execution. Implement systems that guarantee data quality, governance, and availability. About you 3+ years of hands-on experience in Data Engineering or Software Engineering. Degree in computer science, engineering or equivalent technical field experience. Proficient in cloud-based data processing and storage technologies like Databricks, Spark, Airflow. Fluent in SQL and proficient in at least one modern programming language (e.g., Python, Scala, Java). Proactive self-starter with a proven ability to identify opportunities, propose innovative solutions, and execute them effectively. Excellent communication skills, with the ability to clearly articulate complex technical concepts to non-technical stakeholders. Demonst

We are looking for a deeply technical, customer-facing Forward Deployed Engineer to help product development organizations deploy Command - a new offering from Asana. As we incubate new motions and capabilities on Command, we need engineers who can work directly with customers, move quickly from insight to implementation, and bring real-world learning back into the product. This role is based in our San Francisco or New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Collaborate with Engineering leaders, platform teams, administrators, and hands-on builders to connect Command to the systems where work already happens Establish the technical and operational foundations for adoption and help teams develop more effective ways of planning, building, shipping, and learning Move between cloud infrastructure, integrations, workflow design, automation, product enablement, and engineering coaching Work directly in customer environments — configuring secure access to source-control, CI/CD, ticketing, and identity systems, or pairing with engineering teams to design release workflows and help leaders clarify the context their agents and teams need to make good decisions Write production-quality code when needed and turn customer-specific solutions into reusable product capabilities Leave customers with more than a working deployment — leave them with a stronger system for building software About you 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role Strong coding and systems-thi

We are dedicated to ensuring proactive elimination of entire classes of security risk by engineering the core libraries, platforms and frameworks that provide secure guardrails for all Asanas. We are looking for a Senior Software Engineer to join our new Security Development team. This team is focused on building durable, secure-by-default solutions to protect Asana's infrastructure and product. Instead of acting as gatekeepers, we build guardrails that empower engineering teams to move quickly and safely. You will be responsible for engineering preventative controls at scale, focusing on building platforms and frameworks that eradicate systemic risks. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Design, build, and maintain secure-by-default frameworks, libraries, and platforms to eliminate entire classes of vulnerabilities. Engineer and improve core security services, including our access control frameworks, secrets management infrastructure, and AWS permissions systems. Develop and own the platform for vulnerability remediation, creating tooling that empowers engineering teams to address risks efficiently. Partner with product and infrastructure teams to architect and implement foundational security controls for Asana including cloud networking, and compute infrastructure. Partner with product teams to effectively offer recommendations for how to secure projects at all phases of implementation (design, development, launch, and/or incidents) Influence engineering initiatives through design reviews, communicating security principles, and helping teams make sound security trad

We are dedicated to ensuring proactive elimination of entire classes of security risk by engineering the core libraries, platforms and frameworks that provide secure guardrails for all Asanas. We are looking for a Senior Software Engineer to join our new Security Development team. This team is focused on building durable, secure-by-default solutions to protect Asana's infrastructure and product. Instead of acting as gatekeepers, we build guardrails that empower engineering teams to move quickly and safely. You will be responsible for engineering preventative controls at scale, focusing on building platforms and frameworks that eradicate systemic risks. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Design, build, and maintain secure-by-default frameworks, libraries, and platforms to eliminate entire classes of vulnerabilities. Engineer and improve core security services, including our access control frameworks, secrets management infrastructure, and AWS permissions systems. Develop and own the platform for vulnerability remediation, creating tooling that empowers engineering teams to address risks efficiently. Partner with product and infrastructure teams to architect and implement foundational security controls for Asana including cloud networking, and compute infrastructure. Partner with product teams to effectively offer recommendations for how to secure projects at all phases of implementation (design, development, launch, and/or incidents) Influence engineering initiatives through design reviews, communicating security principles, and helping teams make sound security trad

As the Head of Engineering Operations, you will be a key leadership partner to the CTO and the engineering leadership team, owning the operational backbone of our global R&D organization. In this role, you will serve as a critical bridge to other cross-functional groups, driving operational excellence, organizational effectiveness, and strategic initiatives. We are looking for a strategic leader who can translate company strategy into actionable engineering plans while building lightweight operating models that accelerate velocity and maintain high quality. You will empower our engineering organization to thrive and deliver exceptional impact at scale. This role is based in our San Francisco or Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Translate overarching company strategy into actionable engineering and operating plans in close collaboration with cross-functional partners. Design and build lightweight operating models, frameworks, and processes to optimize engineering execution and delivery, integrating evolving AI agentic engineering workflows. Hire, mentor, and lead a high-performing, global team of engineering operations professionals and Technical Program Managers to steer complex horizontal programs. Oversee financial and resource governance, including budget management, program spend, headcount strategy, and vendor/tooling allocations across public cloud and LLMs. Define and own the engineering metrics program (KPIs covering delivery, quality, reliability, efficiency, and capacity) to deliver data-driven insights to leadership. Serve as a trusted proxy and connective tissue for the CTO and R&D

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product line

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a member of our team, you will be responsible for developing the technical roadmap for a customer’s implementation, and leading them through it every step of the way. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch Guide customer onboarding through co-development working sessions and assist when they run into roadblocks Write automation and design architecture for deployment templates Manage the operation of implementation projects Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience Who You Are: Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems Hands-on experience with cloud platforms (AWS, Azure, GCP) and compute technologies (EC2, serverless, VMware, VMs, Docker, Kubernetes). Experience with Config Management, IAC and CI/CD tools, including Ansible, Puppet, Terraform, Chef, Jenkins, Circle CI, GitHub Actions, Azure Pipelines, etc… Experience programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc Background in security operations, including SOC management, SIEM tooling (e.g. Splunk Professional Services), and designing or supporting zero-trust networking architectures Successful track record with 5+ years exper

As a Staff Engineer on the Data Platform Experience team, you'll help shape how Datadog engineering teams build, operate, and evolve products on the Observability Data Platform. You'll lead the design and delivery of shared platform capabilities that reduce developer friction, improve operational visibility, and enable engineering teams to move faster with confidence. This role combines deep distributed systems expertise with technical leadership across multiple teams, influencing platform strategy while remaining hands-on in the code. You'll have the opportunity to solve company-wide challenges spanning cost intelligence, operational tooling, platform health, and developer experience. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead strategic engineering initiatives that improve how product teams build, operate, and evolve services on the Observability Data Platform. Design and build scalable platform capabilities for cost intelligence, including cloud cost allocation, trend analysis, and optimization recommendations. Develop operational intelligence and self-service tooling that helps engineering teams understand platform health, troubleshoot incidents, and improve operational efficiency. Drive reusable platform services and developer workflows that increase engineering autonomy while reducing operational complexity across multiple products. Provide technical leadership across teams by influencing architecture, mentoring engineers, and raising engineering standards through hands-on technical contributions. Participate in the team's on-call rotation and continuously improve platform reliability, observability, and operational excellence. Who You Are: You have experience designing and building large-scale SaaS or cloud platforms with deep expertise i

We’re looking for Software Engineering Interns to help build and scale the systems that power Datadog’s observability and security platform. Interns contribute directly to real-world engineering challenges across backend, frontend, infrastructure, data engineering, and developer tooling while working alongside experienced engineers and mentors. You’ll help design, build, and improve systems that process and analyze massive volumes of metrics, logs, and application data in real time. Whether you’re interested in distributed systems, Kubernetes, AI-powered products like Bits AI, or developer platform tooling, you’ll work on meaningful projects that deliver impact to customers at global scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Contribute to production systems that process and analyze large-scale observability and application data in real time Build and improve distributed systems across backend infrastructure, developer platforms, and cloud-native services Help identify and solve performance, reliability, and scalability challenges in critical services supporting Datadog’s growing customer base Own and deliver technical projects from design through deployment with support from experienced engineers and mentors Develop technical expertise through hands-on experience with technologies such as Kubernetes, distributed systems, and cloud-native infrastructure Collaborate with fellow interns, mentors, and engineers while building software that delivers impact at global scale Who You Are: Pursuing a degree in Computer Science, Software Engineering, or a related technical field, or have equivalent practical experience Targeting a 2028 full-time start date Demonstrate strong computer science fundamentals, including data struc

The opportunity Datadog’s Infrastructure products help engineers understand and operate the systems their applications depend on. Our customers work in complex environments like Kubernetes and serverless, where infrastructure changes constantly, information is dense, and decisions about reliability, performance, and cost are closely connected. We’re looking for a Staff Product Designer to join Modern Compute, with an initial focus on Containers Autoscaling. Autoscaling helps engineering teams make better decisions about how their applications and infrastructure use resources. Designing these experiences requires making deeply technical systems understandable, helping customers act with confidence, and fitting into the tools and workflows they already use. The team is rethinking how workload and cluster autoscaling come together as a more coherent product experience. This includes how customers get started, understand recommendations, evaluate value, and safely apply changes across their environments. The work also connects to other parts of Datadog, including observability, Cloud Cost Management, permissions, and AI-assisted workflows. As a Staff Product Designer, you will help define that direction and lead the work from early problem framing through shipped product. You will partner closely with product and engineering, bring a high level of interaction and visual craft to complex workflows, and help raise the quality of design across Modern Compute. At Datadog, we place value in our office culture, the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to help our Datadogs find a work-life rhythm that works for them. What you’ll do Lead end-to-end product design for Modern Compute, initially focused on our Autoscaling product. Help define the product direction for an area that is still evolving, from early framing and exploration through detailed design and delivery. Design clear, trustwort

Data Semantics is Datadog’s authority on semantic knowledge, providing shared infrastructure that powers both Datadog’s product experiences and AI capabilities. As Datadog continues its investment in OpenTelemetry-native observability, semantic interoperability, and AI-powered workflows, this team sits at the center of some of the company’s most strategic platform initiatives. As a Staff Engineer, you will serve as a technical leader for the team, balancing stewardship of critical production systems with the exploration of new platform capabilities that improve how telemetry is modeled, understood, and consumed across Datadog. You will work closely with engineering and product partners to define standards, drive technical direction, and deliver solutions that scale across Datadog’s observability platform. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the technical direction of the Data Semantics team while remaining deeply hands-on in design, implementation, and delivery. Build and scale semantic infrastructure that bridges OpenTelemetry, Datadog-native telemetry, cloud-provider telemetry, and customer-defined data models. Drive platform initiatives focused on schema evolution, telemetry standardization, data insights, and semantic interoperability across Datadog products. Partner with engineering and product teams across the platform to define standards, align stakeholders, and deliver high-leverage platform capabilities. Mentor engineers through design reviews, technical guidance, operational excellence, and long-term career development. Participate in on-call rotations and lead investigation and resolution efforts for complex production incidents affecting critical platform services. Who You Are: You have significant experience designing, opera