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JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Provide technical support for software applications and investigate, diagnose, and resolve application issues • Automate start-of-day and end-of-day checks for key applications. • Log and track incidents across applications in the production environment. • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts. • Create tactical support tools and scripts to improve the incident investigation process and enable • transparency into potential business impacts. • Prioritize and categorize incidents based on severity and impact. • Collaborate with the development team to improve applications based on user feedback. • Create and maintain documentation for responding to common errors and application incidents. • Assist with software applications deployment and configuration . • Provide training and assistance to users to ensure effective use of applications and systems. • Develop knowledge base resources to empower users to independently resolve common problems. WHAT’S REQUIRED • Bachelor's degree in computer science, information technology, or a related field. • Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc. • Literacy in complex SQL procedures/queries. • Ability to diagnose and troubleshoot technical issues.

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-sell, and upsell. This role owns the end-to-end renewal process for approximately 70–90 customer accounts within the Small Business segment, defined as customers with $0–$100M in annual revenue. As the primary commercial point of contact for their assigned portfolio, the Small Business Account Manager partners closely with implementation, customer support, and specialist teams to drive customer adoption, maximize value, reduce churn, and identify opportunities for expansion. The ideal candidate is customer-focused, commercially driven, highly organized, and skilled at balancing relationship management with revenue growth. Key Responsibilities Manage a portfolio of approximately 70–90 Small Business customer accounts. Own the end-to-end renewal process, including renewal planning, forecasting, customer engagement, negotiation, and contract execution. Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities within the existing customer base. Build trusted relationships with key customer stakeholders to understand business objectives, product usage, risks, and growth opportunities. Partner with implementation, customer support, and subject matter experts to deliver a seamless customer experience throughout the customer lifecycle. Monitor account health, proactively identify churn risks, and develop action plans to improve customer outcomes and retention. Conduct regular business reviews focused on customer value, adoption, renewal readiness, and expansion opportunities. Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. Collaborate cross-functionally to remove customer blockers and ensure timely resolution of issues. Meet or exceed renewal, retention, cross-sell, upsell, and revenue

Position Overview: The Solutions Sales Director will be seen as a technical expert with a strong knowledge of Diligent's products. This position will play an instrumental role in driving revenue growth for Diligent for existing and new accounts and is responsible for understanding customer needs, tailoring solutions, and influencing the customers decision to commit by addressing specific and complex challenges. This individual contributor position is responsible for inbound and outbound sales, initial prospect/customer meetings, pipeline management and accurate forecasting through to deal completion. As a trusted advisor, the Solutions Sales Director plays a highly collaborative role providing technical expertise during co-selling opportunities with the Accounts team. Providing coaching, technical expertise and development to Sales colleagues is a key element of this position to enable team members to develop a deeper understanding of Diligent’s products. Key Responsibilities Demonstrates a strong level of technical knowledge in Diligent’s products and solutions. Uses sound judgment, technical expertise and analytical thinking to propose different solutions to address more complex customer issues. Adopts a ‘solutions’ selling approach, understanding customer needs, and developing solutions through the lens of the Diligent One Platform. Ensure high levels of prospect satisfaction through proactive outreach with relevant insights and regular follow-ups to drive new opportunities. Collaborate with the Sales team to create strategic account plans including proposals, presentations, and other sales materials that highlight the product solutions’ technical capabilities and advantages to address customer needs. Coach and support the development of the Sales team internally by enhancing their technical knowledge, understanding of business value and developing their professional skills thro

Position Overview: The Solutions Sales Director will play an instrumental role in driving revenue growth for Diligent’s solutions across existing and new accounts. This role is focused on candidates with strong expertise in entity management space , either as a practitioner (e.g., company secretary) or someone who has directly used entity management tools in a commercial or operational setting. The Solutions Sales Director is responsible for managing larger, complex accounts with longer sales cycles and driving adoption of the Diligent One Platform. This individual contributor position manages the full sales cycle, from initial prospect/customer meetings through to deal completion, while orchestrating internal expertise to deliver on and grow accounts. Providing coaching, guidance, and support to Sales stakeholders is a key element to enable team members to learn best practices. Success in this role is measured by expanding product usage in existing customers, migrating customers to the Diligent One Platform, and selling to new accounts. Key Responsibilities: Demonstrate and maintain expert-level knowledge of Diligent’s entity and subsidiary management solutions. Prospect and manage new and existing business within the designated territory, focusing on larger, complex accounts with longer sales cycles. Apply a consultative ‘solutions selling’ approach, using deep domain expertise to understand customer needs and position the Diligent One Platform effectively. Leverage industry-focused insights to create long-term competitive advantages for customers. Expand strategic customer relationships and drive growth across multiple areas of the organisation. Gather feedback from customers on needs, products, and features; collaborate with product management and marketing to drive improvements. Develop strategic account plans that generate new business and upsell opportunities, coordinating cross-functional teams to execute plans. Manage the end-to-end sales cycle using

Here’s a summary of the role: If you’re a product manager who thrives on turning ambiguity into clarity and wants to shape how organisations handle ethics and compliance in this new AI-enabled era , this role puts you right in the middle of it. You’ll own a whistleblowing and case management platform used by major enterprises, working closely with engineering teams in London and Bangalore to create and ship features that differentiate our product from the competition – from employee reporting tools to AI-powered investigation workflows. This is a fast-moving environment where you’ll need to be comfortable with complexity, technically curious, and confident communicating across every level of the business. It’s a one-year fixed term contract covering maternity leave, with a realistic possibility of extension or permanence for the right person. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own the product roadmap for a whistleblowing and case management platform (Vault/Speak Up), working with one other product manager and a team of 6–12 engineers to define, prioritise, and ship features Work with engineering daily to translate business requirements into well-scoped, deliverable work – managing trade-offs between speed and scope coverage in a fast-moving environment Collaborate across a portfolio of Ethics & Compliance products including policy management, compliance training, and conflicts of interest – ensuring your product connects into a broader vision Engage with product marketing, senior stakeholders, and commercial teams to communicate what you’re building, why it matters, and what’s coming next Conceptualise and shape AI-powered product features – you won’t just be managing a backlog, you’ll be acti

Position Overview: The research function within Diligent Market Intelligence is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; quality assurance and liaising closely with Product and Engineering teams. The Senior Research Analyst serves as a subject-matter expert within a designated research vertical such as governance, compensation, activism, voting, or broader risk domains. This role conducts oversees third-party research workflows and owns the design and continuous refinement of data collection standards, quality controls, and methodology documentation. Findings are translated into clear, actionable insights for clients, while close collaboration with Research Managers, Product, Engineering, and Data Services ensures accurate outputs, regulatory alignment, process improvements, and strong operational reporting. As a senior team member, the analyst mentors colleagues, reviews deliverables for accuracy and consistency, and brings strong analytical judgment, curiosity, and leadership to advancing both the product and the overall research function. Key Responsibilities Develop, own, and continuously refine the data collection methodology for the assigned vertical, ensuring accuracy, consistency, and alignment with regulatory and product requirements. Proactively manage and communicate workload expectations to third-party research providers, ensuring timely, high-quality data delivery. Monitor and produce management reporting on daily workflows, identifying trends, bottlenecks, and opportunities for process optimization. Train and support third-party providers on methodology, quality standards, and process updates to ensure consistent execution across all research activities. Collaborate with Res

At Scale, we are driving the future of AI and Machine Learning across a variety of industries. As the Program Manager for Compliance, you will play a pivotal role in the continued success of Scale. Your role will be instrumental in ensuring the effective operation of our Compliance department and our GRC function, allowing us to maintain the highest standards in our industry. Reporting to the Director & Associate General Counsel, Compliance, you will be a dedicated program manager for Scale's enterprise compliance program and the person who turns policy into practice across anti-bribery and anti-corruption, gifts and entertainment, conflicts of interest, third-party risk and sanctions, policy lifecycle, and company-wide training. This is a hands-on builder, not a maintenance role. You will support Commercial, Public Sector, and international business lines, working closely with Legal, Procurement, Finance, Security, and go-to-market teams. You will: Help build, design, improve, and streamline Scale's core compliance programs, including anti-bribery and anti-corruption (ABAC), gifts and entertainment, conflicts of interest, and third-party risk and sanctions screening. Collaborate with stakeholders across the company to improve compliance policies, processes, and procedures. Monitor regulatory developments relevant to Scale's business, translate them into concrete policy and process changes, and track compliance obligations flowing out of customer contracts. Partner with leadership to build, mature, and operationalize the company's enterprise risk management (ERM) framework, identifying and assessing key business risks. Build the reporting layer: metrics and periodic reporting that give Legal & GRC leadership a defensible picture of program health. Flex into audit and assurance work during peak certification periods, and own inbound customer and investor compliance diligence questionnaires. Ideally you'd have: 5+ years building or operating ethics and c

At Scale, we develop reliable AI systems for the world’s most important decisions. Scale’s product marketing team is responsible for developing and executing strategies that drive awareness and engagement for Scale’s offerings amongst our core audiences. We take a data-driven approach to understand our customers’ needs and challenges, ensuring that their voices are reflected in product development and messaging. We partner closely with product, engineering, research, sales, comms, and the broader marketing team to create a cohesive customer experience across all our channels. We aim to provide valuable insights and resources that help our customers execute on their AI transformation journey. This role will focus on developing and optimizing vertical-specific messaging and content for Scale’s applications business to ensure our messaging resonates with core buyers across verticals. The ideal candidate combines strategic thinking with hands-on execution. You will: Develop clear, compelling messaging for enterprise offerings tailored to key personas within target verticals Create marketing assets, including slide decks, videos, blog posts, and one-pagers, that effectively communicate our value propositions to vertical leaders and support our sales team’s pursuits Lead positioning and sales enablement efforts to drive awareness and engagement for Scale’s offerings. Drive cross-functional marketing programs around target verticals, in conjunction with product, engineering, sales, and growth marketing to create a cohesive customer experience and contribute to pipeline targets Collaborate with field marketing and events teams to develop vertical-specific event strategies, content, and experiences that drive engagement within customer and target accounts Drive customer marketing efforts, creating both strategy and tactics to maximize the value Scale and customers get from our shared success, including case studies, testimonials, visual assets and event particip

About The Team: To help achieve our mission, we are looking for a Recruiting Coordinator to join our team. AI is rapidly changing the world, and Scale is growing to meet that rapid demand. Recruiting Coordinators who join today will help schedule and coordinate interviews, provide exceptional candidate experience, and help develop strategies that will scale alongside the new challenges we’re facing. Many of our greatest challenges are yet to be solved, and we're looking to hire a Recruiting Coordinator who is excited to tackle them. About the Role: We are looking for a talented Recruiting Coordinator on a 6 Month Contract (with possibility of extension or conversion given further business need). This is a hybrid role (3 days per week in office) based in our San Francisco or New York City office to join our team and participate in the hiring process from beginning to end. You’ll be directly working with our hiring partners, recruiters and candidates to create a personal and creative recruiting experience! You will: Schedule, coordinate, and confirm candidate interviews, handling cancellations and reschedules promptly across multiple time zones Collaborate and communicate effectively with recruiters, hiring managers, and business leaders to ensure smooth interview processes Create a welcoming and high-touch candidate experience for both virtual and in-person interviews Support Recruiting Operations on initiatives related to improving coordination workflows, candidate experience and interviewer experience Ideally you have: 1-2 years of relevant experience; scheduling high volume (100+ interview events a week) and tech industry experience are a plus Familiarity with Greenhouse, ModernLoop, or similar ATS/scheduling tools A highly organized and process-driven approach to work, ensuring SLAs are met and work is completed efficiently and accurately A curious and proactive mindset, leveraging AI tools and technology to identify opportunities for process improve

Position Overview: The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant change smoothly, leveraging solution design and delivery to provide global, dynamic, flexible, and reliable outcomes with lasting results. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent. A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs. Guided by senior advisors, they translate requirements into technical design documents, configure and iterate Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard project methodology to deliver on time and in scope. Key Responsibilities Utilize your product and domain expertise to deliver customer requests and create a delightful customer experience. Be responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer-specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills Ability to effectively engage customer per

Position Overview Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy. Key Responsibilities Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives. Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals. Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform. Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules. Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases. Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective. Required Experience/Skills Minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry. Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business

Position Overview: The Solutions Sales Director will play an instrumental role in driving revenue growth for Diligent’s solutions across existing and new accounts. This role is focused on candidates with strong expertise in entity management space , either as a practitioner (e.g., company secretary) or someone who has directly used entity management tools in a commercial or operational setting. The Solutions Sales Director is responsible for managing larger, complex accounts with longer sales cycles and driving adoption of the Diligent One Platform. This individual contributor position manages the full sales cycle, from initial prospect/customer meetings through to deal completion, while orchestrating internal expertise to deliver on and grow accounts. Providing coaching, guidance, and support to Sales stakeholders is a key element to enable team members to learn best practices. Success in this role is measured by expanding product usage in existing customers, migrating customers to the Diligent One Platform, and selling to new accounts. Key Responsibilities: Demonstrate and maintain expert-level knowledge of Diligent’s entity and subsidiary management solutions. Prospect and manage new and existing business within the designated territory, focusing on larger, complex accounts with longer sales cycles. Apply a consultative ‘solutions selling’ approach, using deep domain expertise to understand customer needs and position the Diligent One Platform effectively. Leverage industry-focused insights to create long-term competitive advantages for customers. Expand strategic customer relationships and drive growth across multiple areas of the organisation. Gather feedback from customers on needs, products, and features; collaborate with product management and marketing to drive improvements. Develop strategic account plans that generate new business and upsell opportunities, coordinating cross-functional teams to execute plans. Manage the end-to-end sales cycle using

Role Overview Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. These are the essentials you’ll need to get an interview 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. Experience translating audit, risk, compliance, or business questi

Position Overview: The Solutions Sales Director will play an instrumental role in driving revenue growth for Diligent’s solutions across existing and new accounts. This role is focused on candidates with strong expertise in entity management space , either as a practitioner (e.g., company secretary) or someone who has directly used entity management tools in a commercial or operational setting. The Solutions Sales Director is responsible for managing larger, complex accounts with longer sales cycles and driving adoption of the Diligent One Platform. This individual contributor position manages the full sales cycle, from initial prospect/customer meetings through to deal completion, while orchestrating internal expertise to deliver on and grow accounts. Providing coaching, guidance, and support to Sales stakeholders is a key element to enable team members to learn best practices. Success in this role is measured by expanding product usage in existing customers, migrating customers to the Diligent One Platform, and selling to new accounts. Key Responsibilities: Demonstrate and maintain expert-level knowledge of Diligent’s entity and subsidiary management solutions. Prospect and manage new and existing business within the designated territory, focusing on larger, complex accounts with longer sales cycles. Apply a consultative ‘solutions selling’ approach, using deep domain expertise to understand customer needs and position the Diligent One Platform effectively. Leverage industry-focused insights to create long-term competitive advantages for customers. Expand strategic customer relationships and drive growth across multiple areas of the organisation. Gather feedback from customers on needs, products, and features; collaborate with product management and marketing to drive improvements. Develop strategic account plans that generate new business and upsell opportunities, coordinating cross-functional teams to execute plans. Manage the end-to-end sales cycle using

Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, personal shopper, travel guide, and therapist throughout life. As the world adjusts to this new reality, leading platform companies are scrambling to build LLMs at billion scale, while large enterprises figure out how to add it to their products. To make them safe, aligned and actually useful, these models need human evaluation and reinforcement learning through human feedback (RLHF) during pre-training, fine-tuning, and production evaluations. This is the main innovation that’s enabled ChatGPT to get such a large headstart among competition. At Scale, our products include the Generative AI Data Engine, SGP, Donovan, and others that power the most advanced LLMs and generative models in the world through world-class RLHF, human data generation, model evaluation, safety, and alignment. The data we are producing is some of the most important work for how humanity will interact with AI. At the foundation of these products is the Platform Engineering team. In this role, you will lead the design and development of core data storage, streaming, caching, and indexing platforms and underlying systems. You’ll also get widespread exposure to the forefront of the AI race as Scale sees it in enterprises, startups, governments, and large tech companies. You will: Drive the architecture, design, implementation, and reliability of our foundational data platforms and systems, working closely with stakeholders and internal customers to understand and refine requirements. Collaborate with cross-functional teams to define, design, and deliver new features. Proactively identify opportunities for, and driving improvements to, current programming practices, including process enhancements and tool upgrades. Present technical information to teams and stakeholders, providing