Complaints Analyst in India

Job Title Project Manager – CAPA & Complaints Job Description Project Manager – CAPA & Complaints Your Role: Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality. Identify recurring CAPA themes and opportunities for systemic improvement. Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes. Maintain CAPA dashboards and management reporting. Drive accountability across CAPA action owners. Own and track business KPIs related to complaint and investigation timelines, quality, and throughput. Provide regular KPI, progress, and risk updates to leadership and key stakeholders. Drive timely closure of complaints and investigations through structured follow-up with action owners. You're the Right Fit If: Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices. Strong knowledge of Quality Management Systems and risk-management principles. Skills : Strong data analytics skills with the ability to derive insights from operational and performance data. Excellent stakeholder management and communication skills across multiple organizational levels. Strong presentation and reporting capabilities, including development of executive-level dashboards and updates. Proven ability to drive accountability and coordinate cross-functional teams without direct authority. Experience in process improvement, operational excellence, and AI

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the travel industry excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: ● Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. ● Conduct regular performance reviews, identify training needs, and create development plans for team members. ● Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). ● Manage team schedules and ensure adequate staffing levels to meet customer demand. ● Foster a positive and collaborative team environment. Customer Experience: ● Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). ● Handle escalated customer issues and complex inquiries. ● Identify and address trends in customer complaints and feedback. ● Proactively identify opportunities to improve the customer experience. Operational Excellence: ● Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. ● Implement process improvements and best practices to enhance team productivity and customer satisfaction. ● Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are seeking a detail-oriented Credit Analyst to join our risk management team. The ideal candidate will be responsible for implementing credit risk policies, optimizing risk policies, and ensuring compliance with regulatory requirements. You will work closely with data scientists, product managers, and credit teams to enhance our underwriting models and decisioning frameworks. Key Responsibilities: * Analyze credit risk across various products, including merchant and personal loans, postpaid. * Liaison with the business team to understand the credit risk policies and implement the same on platform. * Implement the credit risk policies on our proprietary platform. * Monitor performance of credit risk policies. Share feedback with product and Policy team what's working well and what needs improvement. * Utilize alternative data sources, machine learning models, and traditional credit assessment techniques to enhance risk evaluation. * Conduct testing and scenario analysis to measure policy resilience. * Monitor key risk indicators (KRIs) and provide actionable

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. About the Department: Performance & Attribution (Eq/Bal) team provides critical portfolio insights that support investment decisions and client reporting. The team collaborates with advisory, risk, investment, compliance, and legal partners to ensure high-quality, compliant outputs. You will work in a collaborative, analytical environment and gain exposure to advanced portfolio analytics and cross-functional stakeholders. How You Will Add Value? Core Responsibilities: You will analyze portfolio performance, attribution, and risk metrics. You will validate data and resolve exceptions. You will create insightful performance commentary. You will identify and fix complex data issues. You will ensure timely report delivery. You will build custom reports and queries. You will review GIPS composite inclusion. Strategic Responsibilities: You will enhance data quality and reporting coverage. You will stre

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. People Technology - Principal Product Analyst & Delivery Lead: Growth and Talent The Enterprise Technology Team The Enterprise Technology team builds and delivers the secure, scalable systems that power how our business runs. Our People Technology Team sits at the heart of this work, overseeing the full Hire-to-Retire technical ecosystem—including core applications like Workday, Greenhouse, and Cornerstone—and ensuring these platforms evolve alongside the company's growth. We partner closely with HR, Talent Acquisition, Talent Management, and Business Operations to bring data-driven, compliant, and innovative solutions to life. The Opportunity Reporting to the Director of People Technology, this role will serve as a Delivery Lead and Principal Product Analyst for Okta's People Technology portfolio, focused on the Growth & Talent pod. In this broad role, you will lead complex, multi-system initiatives spanning Talent Acquisition, Talent Management, Performance, Learning, and Career Development. You will serve as the crucial conduit between Product Management, Recruiting/Talent Acquisition leadership, Talent Management, and People Operations, driving technical execution against a prioritized backlog to align with Okta's strategic workforce goals. What You'll Be Doing Strategic Leadership: Technically scope and lead the delivery of multi-quarter, high-visibility, executive-sponsored projects across the Growth & Talent ecosystem (e.g., Greenhouse AT

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Credit Risk Product Team is at the core of our lending operations, ensuring that our risk assessment models are efficient, scalable, and compliant with regulatory frameworks. The team collaborates closely with data scientists, engineers, and business stakeholders to develop and enhance credit risk models, decisioning frameworks, and risk mitigation strategies. By leveraging advanced analytics and machine learning, the team continuously refines underwriting processes to optimize loan performance and reduce defaults. About the Role: We are looking for a rockstar Senior Product Manager – Lending Risk to lead the Merchant Lending Risk charter at Paytm. You will own the risk product strategy that powers unsecured merchant loans, balancing aggressive growth with rock-solid credit quality and regulatory integrity, while partnering closely with Risk, Data Science, Engineering & Business. Key Responsibilities: * Define and drive the product roadmap for merchant lending risk. * Build and scale rule engines (BRE), decision engines, and model orchestration layers. * Implement audit-ready decision logs and explainability layers. * Build robust policy versioning and experimentation infrastructure. * Lead a team of credit risk analysts owning underwriting, risk, fraud, and monitoring. Requirements: * 5+ years of product management experience in the consumer or fintech industry. * Strong experience in unsecured merchant or SME lending preferred * Strong analytical and structured thinking ability. Why join us •A collaborative output driven program that brings cohesiveness across businesses through tech

Job Title Design Quality Engineer Job Description Job title: Design Quality Engineer You Role: While positioned within the Business Unit MR, reporting to the Segment OEM & Coils DQE Leader, you will support the Quality, Reliability and Safety of Medical Devices though all lifecycle phases of the medical device. You will contribute to achieve quality objectives as they relate to: Customer Experience, Complaint Rate, and First Past Yield. You will work in an independent Quality & Regulatory organization with key stakeholders during various stages of the design, development and maintenance of the medical device. Representing Design Quality during the execution of new development programs and sustaining activities and interfacing with regulatory affairs Independent oversight of product performance as this relates to Product Quality, Safety and Reliability During (early) Development and Lifecycle Maintenance: Participate in establishing the quality and reliability strategy specific to the product(s) in scope. Involved in quality target setting in Project Charter Act as a product quality lead by defining the activities in the Product Quality Plan to meet product quality targets Contribute to the execution and delivery of results specific to product quality: Review reliability plans , review key quality related requirements , ensure a proper transfer of design specifications to manufacturing and supply chain and service, perform assessment on the design/architecture on suitability for the quality criteria, and review key product related deliverables (Reliability Reports, Reliability modelling for predictive analysis, FMEA’s, Change Point Analysis, etc.) Apply and facilitate Design for Quality & Reliability best practices (FMEAs, ro

Company Description Quantum Systems Management Pvt. Ltd. (QSMPL) is a multidisciplinary consulting firm specializing in Sustainability, ESG, Social Compliance, Technical Audits, Environmental Assessments, Supply-Chain Security, and ISO Management Systems. The company works with organizations across manufacturing, textiles, leather, apparel, electronics, engineering, and global supply chains to strengthen responsible business performance and meet international standards. QSMPL supports clients with ESG strategy, reporting, governance, stakeholder engagement, and disclosure aligned with leading global frameworks. The firm also conducts comprehensive social, environmental, and techno-social assessments, including worker wellbeing, responsible sourcing, and chain-of-custody systems. Combining technical depth, industry experience, and a sustainability-focused approach, QSMPL helps organizations build compliant, efficient, and future-ready systems. Role Description It is a full-time, on-site role based in Kolkata. The role involves planning, coordinating, and executing social, technical, environmental, and ISO audits for clients across diverse industry sectors. The Project Executive will review documentation, collect and analyze data, conduct on-site assessments, interview stakeholders and workers, and prepare clear, concise audit reports and improvement plans. Responsibilities include supporting clients with compliance gap analysis, corrective action plans, ESG and sustainability-related documentation, and readiness for buyer, brand, and certification audits. The role also includes collaborating with internal teams, maintaining up-to-date knowledge of relevant standards and frameworks, and contributing to training, client presentations, and continuous improvement initiatives. Qualifications Strong understanding of compliance, social audits, and ethical trade frameworks (e.g., BSCI, SMETA, SA8000, SLCP, Higg FSLM, WRAP, ICS or similar). Knowledge of ISO and management

The Team Manager - Customer Master will lead enterprise-wide Customer Master operations, governance, quality, compliance, and service delivery across multiple business units within a large conglomerate environment. The role is accountable for maintaining reliable, standardized, compliant, and business-ready customer master data to support customer onboarding, sales order processing, billing, taxation, credit management, statutory reporting, and enterprise analytics. The role holder will act as the Customer Master SME for SAP MDG/SAP SD processes, manage day-to-day Customer Master operations through SLA-based service delivery, drive data quality and cleansing initiatives, and partner with Sales, Commercial, Finance, Credit Control, Taxation, Digital and business leadership teams to improve customer data reliability and governance maturity. Source: Adani Group | Job ID: 54571

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. We are looking for a highly skilled Senior Payroll Specialist to join our global payroll team. In this role, you will oversee payroll operations across APAC ensuring accuracy, compliance, and a seamless employee payroll experience. You will work closely with HR, Finance, and external vendors to deliver timely and compliant payroll while continuously improving processes. What You’ll Do Oversee the entire monthly payroll cycles across India, Australia, Japan, and Singapore. Ensure accurate payrolls for new hires, exits, promotions, transfers and all types of variable pays. Conduct audits and reconciliations to identify and resolve payroll discrepancies. Collaborate with HR and different stakeholders on onboarding documentation, monthly variable pay, and all monthly payroll inputs. Monitor compliance with local payroll legislation and tax requirements. Maintain up to date employee records in HRIS/payroll systems and support all employee payroll related inquiries. Partner with third-party vendors and provide global payroll backup support. Identify process improvements and strengthen payroll system controls. Deliver professional customer service to employees and internal stakeholders. About you Bachelor’s degree in finance, Accounting, Human Resources or related field is preferred. 5+ years of payroll experience is a strong advantage. Strong execution skills, analytical mindset, and attention to details with the ability to work independently. Excellent written and verbal communication skills. Tools & Skills You’ll Bring Intermediate to advanced Excel skill

Opportunity Overview: We are seeking a Sr. Data Engineer to help drive the technical vision of our Data Engineering team as we scale our infrastructure, services, and architecture. This role is ideal for someone who blends deep technical expertise with strategic thinking and cross-functional influence. As a Sr. Data Engineer, you will partner closely with other data and analytics engineers, architects, product leaders, and business stakeholders to evolve our data infrastructure in support of high-trust, scalable, and business-aligned outcomes. You’ll also serve as a force multiplier across teams; raising the bar for data engineering excellence and accelerating the maturity of our data platform capabilities. What you’ll do: Develop, and maintain robust ETL/ELT pipelines to ingest, transform, and load data from multiple source systems into enterprise data platforms. Ensure pipelines are scalable, reusable, fault-tolerant, and optimized for batch and near real-time processing requirements. Develop interactive dashboards, scorecards, and KPI reporting solutions using BI tools. Deliver executive, operational, and analytical reporting aligned with business goals. Identify repetitive manual reporting processes and automate them using scripting, workflow orchestration, scheduling tools, and dashboard refresh mechanisms to improve efficiency, accuracy, and turnaround time. Collaborate with internal stakeholders and leadership teams to understand data integration and reporting needs, define KPIs, document business rules, and translate requirements into scalable technical solutions. Implement data validation checks, reconciliation controls, lineage documentation, metadata standards, and governance policies to maintain trusted, secure, and compliant data assets across the organization. Provide technical guidance, code reviews, best practices, and mentor junior team members. Investigate and resolve production incidents related to pipelines, delayed reports, data mismatches

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team… We’re a high-impact, collaborative Order to Cash Revenue team that sits at the intersection of key teams within GoDaddy (Finance, Accounting, and Technology). Our mission is to ensure accurate, timely, and compliant revenue recognition while optimizing the end-to-end Order-to-Cash process to support GoDaddy’s global financial operations and enable informed business decisions. We support innovation by bridging the gap between technical capabilities and accounting requirements, enabling our teams to make data-driven decisions with confidence. Join us to make an impact! What you’ll get to do… Contribute to month-end close by preparing journal entries, account reconciliations, and account analysis in a timely manner. Support global billing for corporate customers, and perform research on billing discrepancies. Identify and actively provide solutions for automation and process improvement while ensuring daily responsibilities are completed with detail, accuracy, and timeliness. Support audit activities by maintaining and improving SOX compliance for accounting functions and participating in SOX documentation and testing. Partner with Accounting, Engineering, and Finance stakeholders across the globe to support system implementations and improvements across ERP, billing and revenue systems. Your experience should include… 3-5 years of relevant accounting experience. Bachelor’s degree or equivalent experience in Accounting, Finance, or a related field. Foundational understanding of accounting theory, knowledge of US GAAP and willingnes

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI. Role Overview Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business. This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition. The role involves owning the full order to cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter. The candidate will play a key role in building scalable, audit ready systems that improve financial control, reduce leakage, and enable efficient business growth. Key Responsibilities Order to Cash Operations Own end to end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement. Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections. Coordinate with central finance and accounts receivable teams to ensure GST compliant, PO aligned, and accurately booked invoices. Drive collections follow ups with enterprise clients in partnership with business teams and escalate overdue receivables. Manage billing adjustments including credit notes, disputes, and corrections. Revenue Assurance and Financial Co

Role Overview You’ll be a strategic HR Business Partner, working closely with leaders to shape how people are hired, developed, motivated, and retained. In this role, you’ll support Customer Support, Customer Success, and Professional Services teams while turning people and organizational insights into clear, practical actions that strengthen performance and culture. You’ll advise leaders on organizational design, coach managers, and use data to identify trends before they become issues. You’ll also be the go-to partner for employee relations in India, helping resolve complex situations with sound judgment, empathy, and a strong understanding of local employment law. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Partner with business leaders as a trusted advisor on organizational effectiveness, workforce planning, and people strategies. Use qualitative and quantitative data to identify trends, inform decisions, and translate analysis into clear priorities and actions. Lead and resolve complex employee relations matters in India, ensuring fair, compliant, and timely outcomes. Design, improve, and deliver programs across performance management, career development, coaching, and recognition to support managers and individual contributors. Drive key HR cycles, including performance, compensation, and talent reviews, within your business area while aligning with global standards and practices. Stay current on HR best practices and regulatory changes, and proactively guide leaders on their implications for teams. These are the essentials you’ll need to get an interview 5+ years of relevant experience as an HR Business Partner or in a similar HR role. Hands-on experience managing employee relations in India, including complex and sensitive cases. Proven ability to partner with and influence stakeholders at all levels, including senior leadership. Track record of managing multiple priorities in a fast-paced environment and delivering complex

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Build the future of data. Join the Snowflake team. Snowflake is looking for an experienced Lead, Payroll Operations to be an integral part of the payroll operation supporting the APAC region. This position will be based in Pune, India . You are a versatile, motivated, creative, intellectually curious, analytical collaborator and a strong communicator. Reporting into the Payroll Manager, your role is a hybrid of direct operational execution and supervisory oversight to ensure the smooth delivery of day-to-day operations. This role will be individual contributor, while you will not have direct reports, you will be responsible for the supervisory health of the broader APAC payroll landscape, driving process standardization and automation to ensure all regional operations remain smooth, scalable, and compliant. Responsibilities Payroll Processing & Execution Direct Processing: Ensure accurate and on-time end-to-end payroll processing for assigned payrolls within the APAC region. Input Management & Technical Review: Accurately capture all inputs to be provided to payroll vendors in a timely manner. Perform thorough payroll analysis, including total gross to net payment reconciliations and comparison to prior periods Compliance: Ensure adherence to all applicable payroll