WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As an Project Manager at Zinnia Digital, you will be responsible for overseeing the successful completion of projects or programs within our technology organization. Partnering with the product team as well as cross-functional software engineering teams to ensure value delivery for stakeholders. Facilitating timeline and dependency management as well as budget understanding. Additionally, facilitating project team success and adherence to best practices. WHAT YOU’LL DO: Day-to-day partnership with product management team. Plan and oversee multiple technology projects, ensuring they are aligned with overall timeline. Support dependency management processes. Exhibit exceptional organizational skills. Facilitate and adhere to PMO governance. Lead and manage projects at an executive level. Develop project plans, including project scope, schedule, budget, and resource allocation. Manage project teams, including cross functional engineers, QA, and other technical staff. Communicate with various stakeholders, including management, project sponsors, and clients, to ensure that project goals, timelines, and dependencies are understood and met. Participate and/or facilitate various ceremonies such as backlog refinement and planning. Leverage Agile experience to increase team throughput, transparency, and collaboration. Identify and manage project risks, including developing
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Role overview
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Job Title
Project Manager – CAPA & ComplaintsJob Description
Project Manager – CAPA & Complaints
Your Role:
- Coordinate teams across Quality, R&D, Engineering, Manufacturing, Operations, Supply Chain, Procurement, Regulatory, Service and Customer Quality.
- Identify recurring CAPA themes and opportunities for systemic improvement.
- Coordinate implementation of corrective/preventive actions, including process, product, system and documentation changes.
- Maintain CAPA dashboards and management reporting.
- Drive accountability across CAPA action owners.
- Own and track business KPIs related to complaint and investigation timelines, quality, and throughput.
- Provide regular KPI, progress, and risk updates to leadership and key stakeholders.
- Drive timely closure of complaints and investigations through structured follow-up with action owners.
You're the Right Fit If:
- Bachelor's or Master's degree in Mechanical/Electronics Engineering
- Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices.
- Strong knowledge of Quality Management Systems and risk-management principles.
Skills :
- Strong data analytics skills with the ability to derive insights from operational and performance data.
- Excellent stakeholder management and communication skills across multiple organizational levels.
- Strong presentation and reporting capabilities, including development of executive-level dashboards and updates.
- Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
- Experience in process improvement, operational excellence, and AI-enabled productivity solutions is preferred.
- Well versed with Project Management tools.
How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
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- Onsite roles require full-time presence in the company’s facilities.
- Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
- This role is an office-based role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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#LI-PHILIN
What they are looking for
Skills & requirements
Qualification
You're the Right Fit If: Bachelor's or Master's degree in Mechanical/Electronics Engineering Experience: 10+ years in Project Management , preferably with CAPA and Complaints Handling in Medical Devices
Hiring company
Philips
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