Consumer Operations Jobs

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail. About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale. You’re excited about this opportunity because you will… Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines. Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering, Analytics, Fraud

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Onboarding team, you'll build the systems that power user onboarding and KYC across every Coinbase product and market. This team enables Coinbase to launch in new countries and ship new products quickly while meeting compliance and regulatory requirements. You'll own backend services that drive onboarding conversion at global scale and shape the architecture that makes rapid expansion possible. What you'll do: Own the design, development, and scaling of backend services in Golang that power onboarding and KYC workflows across multiple products and geographies. Build scalable, service-oriented systems using modern cloud infrastructure and industry best practices to solve novel platform challenges. Drive improvements to onboarding and MTU conversion funnels by identifying bottlenecks and shipping data-informed solutions. Partner with engineers, product managers, designers, and senior leadership to translate product and technical vision into quarterly execution roadmaps. Lead cross-cutting design reviews within your product area, ensuring security, operational integrity, and architectural clarity across all features shipped. Required Skills and Experience: 5+ years of professional software engineering experience building, scaling, and maintaining production backend services in a service-oriented architecture. Proven track record desi

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure brand consistency in copy through tone, voice, and terminology. ● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience. ● Developing and implementing a timeline to achieve targets. ● Previous experience in team handling Chat/email Support. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in social media escalations management ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate.

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills

Data Engineer, Data Platform About the Role We are building out our Data Platform team at Sigma, with a relentless focus on developing data models that fuel trusted insights across the company. As a Data Platform Engineer, you will be responsible for the underlying data architecture across Snowflake and Databricks, as well as building and optimizing various ETL pipelines to fuel both internal and external (demo) use cases. Reporting to the VP of Data & Revenue Engineering, this is a high visibility role with the opportunity to work on greenfield projects. If you’re a data engineer with a builder mindset who wants to leverage a best-in-class stack, and genuinely is invested in Sigma’s mission, let’s chat! What You Will Be Doing Architect and manage our production data pipelines in Snowflake and how they are consumed in Sigma ( Tech we use : Fivetran, dagster, dlt, terraform, dbt, Snowflake, Sigma, Hightouch, Metaplane) Build foundational processes for scaling our demo asset data across various Cloud Data Warehouses Scale our terraform deployment across all of our Snowflake assets Continue to advance our data governance policies Work cross functionally to accomplish all of the above! You’ll work across Product, Engineering, GTM—with users of all skills and levels Qualifications We Need Strong knowledge and experience of working with APIs and building data pipelines from various systems into Cloud Data Platforms (e.g., Snowflake, Databricks) Strong communication and collaboration skills. You will primarily partner with the Analytics and Infrastructure Engineering teams internally at Sigma; your ability to work and collaborate closely with them will be integral to your success. Experience deploying data governance frameworks with a scalable and repeatable process Ability to thrive in ambiguous environments and get stuff done. We move fast and iterate quickly, and we want you to feel empowered to do exactly that 3+ years of relevant experience wor

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

About the Team The Consumer Performance Marketing team owns the execution of paid social acquisition across Meta, TikTok, and Snapchat. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth. We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps. While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems. About the Role This role owns the tactical execution of Consumer paid social campaigns end-to-end. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision. You’ll partner with U.S. teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts. This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes. You’re excited about this opportunity because you will… Be a part of our first DoorDash team in our Mexico City office! Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Google and TikTok to optimize campaign performance and test new products. Learn to operate a world-class acquisition program that brings in millions of orders to D

About the Team The Consumer Performance Marketing team owns the execution of paid social acquisition across Meta, TikTok, and Snapchat. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth. We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps. While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems. About the Role This role owns the tactical execution of Consumer paid social campaigns end-to-end. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision. You’ll partner with U.S. teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts. This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes. You’re excited about this opportunity because you will… Be a part of our first DoorDash team in our Mexico City office! Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Google and TikTok to optimize campaign performance and test new products. Learn to operate a world-class acquisition program that brings in millions of orders to D

About the Team The Consumer Performance Marketing team owns the execution of paid social acquisition across Meta, TikTok, and Snapchat. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth. We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps. While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems. About the Role This role owns the tactical execution of Consumer paid social campaigns end-to-end. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision. You’ll partner with U.S. teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts. This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes. You’re excited about this opportunity because you will… Be a part of our first DoorDash team in our Mexico City office! Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Google and TikTok to optimize campaign performance and test new products. Learn to operate a world-class acquisition program that brings in millions of orders to D

About the Team The Consumer Performance Marketing team owns the execution of paid social acquisition across Meta, TikTok, and Snapchat. We operate at scale across the U.S. and Canada, managing complex builds, pacing routines, live optimizations, QA workflows, and experiment cycles that directly impact consumer growth. We work closely with U.S.-based Channel Managers, Creative, Analytics, and Martech, functioning as one integrated performance engine. This requires strong operational discipline, fast signal interpretation, and a mindset focused on translating platform behavior into clear, actionable steps. While the team is execution-heavy, we also influence strategy by shaping testing agendas, surfacing insights, and partnering with platform reps on betas and new product rollouts. It’s a high-ownership environment for operators who thrive in fast, data-driven systems. About the Role This role owns the tactical execution of Consumer paid social campaigns end-to-end. You will build, QA, pace, optimize, and iterate campaigns across Meta, TikTok, and Snap, managing multi-million-dollar budgets with precision. You’ll partner with U.S. teams and platform reps to run experiments, test new bidding approaches, evaluate audience structures, and support creative testing. You will also be expected to diagnose issues quickly, communicate insights clearly, and maintain structurally sound accounts. This position requires someone who can execute with technical depth, think analytically, and move fast — ensuring each optimization ties directly to performance outcomes. You’re excited about this opportunity because you will… Be a part of our first DoorDash team in our Mexico City office! Manage multi-million dollar monthly digital budgets across digital paid marketing channels, working with partners such as Meta, Snap, Google and TikTok to optimize campaign performance and test new products. Learn to operate a world-class acquisition program that brings in millions of orders to D

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Role overview We are seeking a detail-oriented Customer Communications specialist to support the Global Customer Experience team at Bazaarvoice. This role will act as an extension of our Center of Excellence (CoE), primarily focusing on the planning, configuration, and execution of Priority 3 and Priority 4 customer communications. The ideal candidate will take ownership of our operational calendar, maintain internal documentation, and serve as a liaison for our APAC stakeholders. Primary Responsibilities: Campaign Execution: Build Gainsight journeys, configure targeting par

Location Details: Colombia, remote. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join GoDaddy's Forge Ops team at the intersection of Data, Infrastructure, and AI-driven operations. As Senior Manager, Systems Engineering, you will lead the reliability, cost efficiency, and agentic operation of the Data & AI ecosystem that serves GoDaddy. This is a deeply technical leadership role, not a hands-off manager position. You will operate as GoDaddy's L1/L2 authority over critical analytics and data platforms while advancing Forge Operations: a structured operating model designed to transition platform operations from hero-based, expert-dependent support to system-based, agent-assisted, self-improving operations. If you can translate a business problem into a technical architecture and that architecture into team execution — and you want to build the AI Ops pattern for a large-scale data organization, this role is for you. What you'll get to do... Own and operate GoDaddy's analytical and data intelligence platforms(Redshift, QuickSight, FeedDB, Protegrity, Alation) as the authoritative L1/L2 platform owner — driving reliability, deployment standards, cost optimization, and user enablement across an ecosystem with a 50PB+ data lake and thousands of consumers. Lead 24/7 incident management and production operations across 10+ Data & AI platforms, owning MTTR/MTTD targets, AAR rigor, and a root-cause-to-control loop that converts every incident into a runbook, monitoring improvement, or automation — not just a resolved ticket. Architect and advanced Forge Ops OS, the team's agent-based operating model. Th

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Job Description As a Complaints Analyst II within Customer Experience Team, you'll own the full resolution of escalated consumer complaint cases from intake through closure. This team provides elevated support to complaints agents by investigating and resolving complex customer escalations across consumer support pillars, including Payments, Identity, Crypto, and Compliance. You'll investigate root causes using internal tools, partner cross-functionally to unblock cases with external dependencies, and drive timely outcomes within defined service levels. What you'll do: Own and resolve complaint-related support escalations from intake through closure, ensuring cases are completed accurately and within defined service-level targets. Investigate complex consumer cases using internal tools including Salesforce, Control Center, and Athena to trace issues to root cause and determine appropriate resolution paths. Partner with internal teams such as Payments Risk, EDD, and Compliance to progress cases with external dependencies and unblock stalled escalations. Maintain accurate case records and update statuses daily to support operational tracking, reporting, and audit requirements. Identify recurring issue patterns and escalate process gaps to Complaints leadership with clear documentation and recommendations for improvement. Required Skills and Experience: 2+ years of expe

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Job Description As a Complaints Analyst II within Customer Experience Team, you'll own the full resolution of escalated consumer complaint cases from intake through closure. This team provides elevated support to complaints agents by investigating and resolving complex customer escalations across consumer support pillars, including Payments, Identity, Crypto, and Compliance. You'll investigate root causes using internal tools, partner cross-functionally to unblock cases with external dependencies, and drive timely outcomes within defined service levels. What you'll do: Own and resolve complaint-related support escalations from intake through closure, ensuring cases are completed accurately and within defined service-level targets. Investigate complex consumer cases using internal tools including Salesforce, Control Center, and Athena to trace issues to root cause and determine appropriate resolution paths. Partner with internal teams such as Payments Risk, EDD, and Compliance to progress cases with external dependencies and unblock stalled escalations. Maintain accurate case records and update statuses daily to support operational tracking, reporting, and audit requirements. Identify recurring issue patterns and escalate process gaps to Complaints leadership with clear documentation and recommendations for improvement. Required Skills and Experience: 2+ years of expe

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Job Description As a Complaints Analyst II within Customer Experience Team, you'll own the full resolution of escalated consumer complaint cases from intake through closure. This team provides elevated support to complaints agents by investigating and resolving complex customer escalations across consumer support pillars, including Payments, Identity, Crypto, and Compliance. You'll investigate root causes using internal tools, partner cross-functionally to unblock cases with external dependencies, and drive timely outcomes within defined service levels. What you'll do: Own and resolve complaint-related support escalations from intake through closure, ensuring cases are completed accurately and within defined service-level targets. Investigate complex consumer cases using internal tools including Salesforce, Control Center, and Athena to trace issues to root cause and determine appropriate resolution paths. Partner with internal teams such as Payments Risk, EDD, and Compliance to progress cases with external dependencies and unblock stalled escalations. Maintain accurate case records and update statuses daily to support operational tracking, reporting, and audit requirements. Identify recurring issue patterns and escalate process gaps to Complaints leadership with clear documentation and recommendations for improvement. Required Skills and Experience: 2+ years of expe