Content Support Engineer Jobs

We are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity. Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time.. Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities. Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption. Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement. Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings. Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.). Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consisten

Reports to: Head of Developer Growth · New York, NY NOTE: This is not a traditional marketing role, it's a growth role that reports into the Product org. We're hiring someone to build our developer audience the way the best consumer brands build audiences, with a real voice, a point of view, and the speed to act on both. You'll own where and how we show up in the places developers actually spend time, run our developer social channels, expand into new ones, and build the tooling and measurement behind it. This is a builder role, not simply a coordination role. What You'll Do: Own the voice, editorial standard, and publishing cadence for Datadog's developer channels (@datadogdevs on X, Datadog Developers on LinkedIn) Treat replies as a primary surface. The best accounts win in the mentions, not the feed Expand into the places developers actually spend time: Reddit, YouTube, Discord, Bluesky, dev.to, Hacker News, and whatever you make the case for. Always openly as Datadog — developers catch anything else immediately, and you only get caught once Turn shipped engineering work into things people want to read and watch. Releases, changelogs, war stories, the occasional postmortem that deserves a wider audience Build the attribution model connecting what you publish to trials and signups. Nobody is handing you this one Run real experiments: a hypothesis, a readout, and the willingness to kill something publicly when it doesn't work Lead the developer content engine around events Get other people posting — Datadog engineers under their own names, and developers outside the company who already like us and could use the support Track what developers are saying about us and our competitors, and route it back to product and growth Who You Are: You've grown an audience from a small number to a large one You can point to outcomes your content moved, not just reach You're a strong writer with a distinctive voice, and you know the difference between writing about an audience and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both developer.okta.com (APIs, SDKs, integration guides) and the help.okta.com (admin/product guides). Reporting to the Manager of Technical Documentation, you'll quickly ramp up on the team’s guidelines and processes and set expectations with cross-functional partners on documentation deliverables. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (minimum of 2 days onsite/week) Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds. Onboarding requires in-person travelling to our Bengaluru office. What you'll be doing Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team. Prioritize documentation work across concurrent initiatives to meet release dates. Create end-to-end feature documentation for multiple engineering teams. These include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides). Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows. Become an expert in the Information Development team’s guidelines, processes, and tools. Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity. Analyze customer fe

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for product designers who are excited to shape how teams build together. At Figma, design isn't just how something looks—it's how it works, how it feels, and how it scales. Our designers are systems thinkers, prototypers, storytellers, and craftspeople who care deeply about quality and collaboration. In this role, you'll turn ambiguity into clarity, push the product forward with engineers, PMs, and researchers, and help us invent new ways for people to design and build products together. With an eye for simplicity and craft, curiosity for complex systems, and an appetite for technical challenges, you can help define the future of how software is made. This is a unique opportunity for a designer who loves both craft and technical depth. You'll prototype, build, and ship alongside engineers while helping define foundational experiences that support millions of creators across Figma. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Design and ship end-to-end experiences that help organize, manage, and deliver content across Figma's products, as part of the Content Management Systems team Partner closely with engineering to shape platform capabilities and technical infrastructure that support CMS and open-source initiatives Translate technically complex systems into intuitive, elegant user experiences Prototype early and often to explore ideas, validate concepts, and communicate nuanced interaction and technica

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips. We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use. As a Knowledge & Operational Readiness Lead , you will own the full content and readiness lifecycle across multiple, more complex assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with limited outside support. You lead cross-functional collaboration across all of your functions simultaneously, influence Product, Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team. This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible. This role is based in our Denver, CO and Westlake, TX offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. As the Program Manager, Detection & Enforcement, Youth Safety on the Youth Safety team, you will program manage product and process initiatives that drive more effective and efficient mitigations across the minor safety remit. You will serve as the internal subject matter expert across product, detection, tooling, and bugs, including working with XFN teams to drive safety improvements. You will report into the Senior Manager of Youth Safety. Please note: This role involves exposure to potentially disturbing topics such as child sexual abuse material, exploitation imagery, and grooming-related content. Wellness support is provided. What You’ll be Doing: Drive product and process improvements Recommend and drive youth safety initiatives that reduce average handle time, escalation rates, and help identify additional harms Own product and process improvements for all NCMEC reports, CSAM enforcement, and other child sexual exploitation harms Manage the tooling roadmap for the team, develop and prioritize tool requests Audit operations and report handling, in collaboration with our QA team, to identify processing gaps and root cause issues to drive continuous improvement in detection, moderation, and tooling Partner with our Product Operations teams to ensure internal workflows and tools are supportive of new product launches Advise and guide efforts by supporting Discord stakeholder teams, including Vendor Operations, Data Engineering, Threat Research, and Policy to incorporate user safety initiatives, projects, and planning Ensure delivery of high quality, trauma-informed, person-centered services to pr

Job Description: Data Scientist, B2B Demand Generation, Growth & Measurement About the Role We are hiring a Data Scientist to lead measurement, experimentation, and decision science for B2B marketing demand generation. You will help us understand which marketing investments create incremental demand, qualified pipeline, and revenue and how to scale them efficiently. Our mandate is to build a rigorous, full-funnel view of how B2B marketing creates demand and moves prospects from awareness and engagement to qualified opportunities, closed-won revenue, and expansion. You will shape how we measure marketing impact and influence across channels, campaigns, audiences, and account segments. In this role, you will partner closely with B2B Marketing, Demand Generation, Growth, Sales, RevOps, Finance to connect marketing activity to qualified pipeline, customer acquisition, and efficient revenue growth. What You’ll Do Define north-star, leading, and guardrail metrics for B2B demand generation, including account engagement, qualified leads and opportunities, sourced and influenced pipeline, conversion rates, pipeline velocity, and incremental ARR. Design and execute measurement and experimentation strategies across channels and campaigns, using randomized tests, audience or geographic holdouts, lift studies, quasi-experimental methods, and other causal approaches suited to long B2B sales cycles. Analyze channel, audience, campaign, creative, content, landing-page, and account-segment performance to identify the drivers of qualified demand, funnel conversion, pipeline quality, and incremental revenue. Partner with Marketing, Sales, RevOps, Finance, Product, and Engineering to improve instrumentation, campaign taxonomy, CRM data quality, lead-to-account matching, and the operating cadence for acting on measurement insights. Build AI-native measurement and decision-support workflows, using LLMs and agents to synthesize campaign performance, surface growth opportunities, and h

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: With the recent launch of our developer platform , Notion is entering a new phase. We're now looking for our first Developer Advocate who can empower and grow our global community of developers with us. As a Developer Advocate, you will define how builders discover and ship on Notion’s platform. Your role will be the critical bridge between Notion’s teams and the developer community, helping us understand their needs and extend the capabilities of our product in new and unprecedented ways. What You'll Achieve: Become the voice of the developer community at Notion. You’ll create, manage and support a strong relationship between developers and our Product and Engineering teams to help them build faster and prioritize what matters most. Build and publish engaging and helpful content - demos, guides, API reference material and blog posts. Collaborate with our Storytelling team to amplify community-created content through @NotionDevs on X and other channels. Own Notion’s strategy and presence at hackathons, developer conferences and events to drive activation among top AI builders. Partner closely with Engineering, Product

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. Engin

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We're looking for an APAC Technical Support Engineer based in San Francisco to join our global Support Engineering team. This role is designed to provide APAC coverage to our users; with the shift being Sunday through Thursday 4PM-12AM PST. We are architecting the Technical Support engine . We’re looking for an experienced engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, s

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows. About the Role We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI. You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly rel

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We're looking for an APAC Technical Support Engineer based in Australia to join our global Support Engineering team. This role is designed to overlap with our San Francisco headquarters; Monday thru Friday 9AM-5PM AEST. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes archite

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences. You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely with product, engineering, and customer su

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations. As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams Design and maintain integrations across Decag