Content Support Engineer Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role As an Enterprise/Strategic Field Engineer (L5) , you'll be the technical cornerstone for Replit's largest and most strategic accounts. This is a hybrid role: high-impact pre-sales (closing complex technical evaluations) and post-sales (driving adoption, expansion, and retention). You'll own the end-to-end technical relationship—from pre-sales architecture discussions through multi-year expansion—ensuring our enterprise customers don't just use Replit, but become Replit-powered companies. You'll partner with Account Executives and Account Managers in a high-accountability Pod structure . This is not a reactive support role—this is a proactive, strategic technical leader who identifies blockers before they become problems, champions new use cases, and directly influences $5M+ in annual recurring revenue. In this role you will: Pre-Sales Strategic Technical Discovery: When you are pulled into complex deals, you join as the expert closer. You run deep discovery on their stack and constraints, then design the winning technical strategy. Proof of Value (POV) & Live Building: You build live, functional applications on the fly during executive meetings to prove immediate value and technical feasibility to VPs and C-suite stakeholders. Context & Connectivity (MCP): You write and deploy Model Context Protocol (MCP) servers to securely connect Replit Agents to customer-specific data, making Replit the central hub for their internal development. Enterprise Governance: You own the "Guardrails" mission. You configure workspace policies and AI governance templates that solve for data safety, compliance, and CISO approval. Infrastructure Strategy: You lead deep-dive reviews for Single-Tenant/VPC deployments, ens

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. Field related context As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in rel

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. Location: Must be based in one of the following states: GA, TN, FL, NC, SC IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technolo

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's defense product vertical builds mission-critical products for the modern warfighter. We provide a complete ecosystem where customers can securely integrate and visualize their data, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our customers use our defense offering to perform rich analyses that drive core operations within their organizations - these programs are relied upon for daily operations in the command centers and battlefronts of militaries across the world. Backend Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Your day-to-day workflow will vary, adapting to the requirements of our users and the technical challenges that arise. One day, you may find yourself collaborating with other engineers to architect a new system that enables a novel workflow, the next you could be fine-tuning performance to enable low-latency operational o

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's defense product vertical builds mission-critical products for the modern warfighter. We provide a complete ecosystem where customers can securely integrate and visualize their data, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our customers use our defense offering to perform rich analyses that drive core operations within their organizations - these programs are relied upon for daily operations in the command centers and battlefronts of militaries across the world. Backend Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Your day-to-day workflow will vary, adapting to the requirements of our users and the technical challenges that arise. One day, you may find yourself collaborating with other engineers to architect a new system that enables a novel workflow, the next you could be fine-tuning performance to enable low-latency operational o

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir's defense product vertical builds mission-critical products for the modern warfighter. We provide a complete ecosystem where customers can securely integrate and visualize their data, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our customers use our defense offering to perform rich analyses that drive core operations within their organizations - these programs are relied upon for daily operations in the command centers and battlefronts of militaries across the world. Backend Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Your day-to-day workflow will vary, adapting to the requirements of our users and the technical challenges that arise. One day, you may find yourself collaborating with other engineers to architect a new system that enables a novel workflow, the next you could be fine-tuning performance to enable low-latency operational o

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues. What’s the opportunity? The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences. This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to tur

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! AI Platform teams build the core frameworks, abstractions, and systems that support AI features across Figma. We create new capabilities that AI product teams can build on, while collaborating with teams from around the company to improve our performance, reliability, and technical quality. We’re looking for strong infrastructure and platform-minded engineers to contribute to our agent infrastructure, context retrieval & ranking platform, and core AI services, in order to accelerate our most critical company-wide AI initiatives. Here are just a few areas our platform teams work on: Evals for design : Building evaluation frameworks for design generation quality that are used across every Figma AI feature. Agentic search: Providing relevant context from throughout the Figma ecosystem to agents via search tools, in order to improve agent quality. Figma MCP : Making our MCP server faster, more reliable, and easier for internal & external engineers alike to develop on. Agent infrastructure : Iterating on the sandboxes, harnesses, and tools leveraged by the agents that power Figma Make and the Figma Design Agent. Preview & publishing platforms : Creating the shared platforms for building, previewing, and publishing code written by agents via Figma Make. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Support end-to-end AI feature development by designing, building, and maintaining systems that are scalable, reliab

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively. We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable. What you'll do: Architect and deploy the orchestratio

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for experienced software engineers from a variety of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Senior Software Engineer on the Marketplace team, you will lead work streams to improve business operations in Lyft’s Marketplace. You'll design AI driven data analytics platforms, data pipelines and metric governance systems that our business leaders use on a daily basis to make key strategic decisions. You will partner with business leaders and data scientists across our organizations to enable running the business more efficiently. Responsibilities: Help define the roadmap and architecture based on technology and business needs Drive AI innovation for business analytics and operations Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: 5+ years of software engineering industry experience with a high level programming language (bonus points for experience with Python or Go) AI Experience in Agen

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Frontend Software Engineer on the Operator Core Tooling pod, you'll play a vital role in building the robust services that power our critical operations tooling platform. Your work will directly empower our micromobility operations teams by providing them with intuitive and efficient tools, significantly improving their daily workflows as they manage our fleet. You'll collaborate closely with business leaders, front-end developers, and data scientists across Lyft to achieve this impact. Responsibilities: Help define the roadmap and architecture based on technology and business needs Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices See the direct impact of your work on the efficiency of our operating teams Experience: 3+ years of software engineering industry Advanced knowledge of JavaScript Experience working with modern JavaScript frameworks, like React Experience working with NodeJS and Express applications Experience working with design systems (e.g. Bootstrap, Salesforce Lightning, GitHub Primer) Good understanding of web performance and how browsers and DOM work Experience with unit, integration, and end-to-end testing Experience designing, building and improving a set of team owned components Culture of investigating and solvin

About the Team OpenAI’s Application Engineering team builds the internal products and platforms that help OpenAI operate securely and at scale. We engineer, own, and evolve OpenAI’s core productivity ecosystem, creating secure applications, integrations, automation, and reusable tooling where off-the-shelf software is not enough. Our work spans employee-facing experiences and the services, APIs, control planes, and governance that make them reliable, permission-aware, and scalable. We also act as a customer zero for OpenAI’s technology, building the enterprise foundations that let employees and agents safely access the context, tools, and actions they need. We partner closely with IT, Security, product teams, and platform providers to turn company-wide problems into durable systems, learn from real internal workflows, and help shape the products we deploy. We create paved paths that let teams move quickly without compromising security or operational quality. About the Role As a Staff Software Engineer on Agent Productivity, you will shape the foundation that enables teams to build agents with secure access to the context and capabilities they need. Slack will be the first and deepest implementation surface—and where you spend most of your time—owning its application architecture, integrations, APIs, governance, and administration automation while building patterns that extend to internal systems, identity platforms, and other enterprise applications. This is a hands-on engineering role with broad organizational impact as agents support more employee workflows. You will define platform architecture, build reusable foundations, and establish secure patterns for identity, permissions, connectivity, and operations that make agents easier to develop, deploy, and manage. In this role, you will: Own the technical strategy and architecture that enable teams to build, connect, and deploy agents quickly and safely, using Slack as the primary implementation surface. Design and

About the Team We're building the foundation for a new kind of AI coworker: persistent agents that have their own environments, can meet people wherever they work, and continue making progress for as long as a task requires. Our goal is to help individuals, teams, and organizations delegate meaningful work to AI—not just ask questions or complete a single turn. Our work brings together product, agent, and infrastructure capabilities across OpenAI. Together, we are creating always-on virtual coworkers that can carry context across tasks, operate through the right tools and channels, and deliver reliable results in real workplace environments. About the Role We’re looking for a full stack product engineer to shape how people discover, direct, and collaborate with AI coworkers. You’ll own product experiences end to end, spending roughly equal time building intuitive frontend surfaces and the backend systems that make agentic workflows persistent, reliable, and useful. You’ll work at the intersection of product engineering, design, agent capabilities, and enterprise readiness—turning rapidly evolving model and platform capabilities into experiences customers can understand, trust, and use every day. In this role, you will: Design, build, and ship full stack product experiences that help people and teams delegate meaningful work to persistent AI coworkers. Create intuitive frontend interfaces for directing agents, reviewing their progress, understanding their actions, and collaborating on the work they produce. Build backend APIs, services, and data models that support persistent agent state, asynchronous execution, orchestration, and progress reporting. Develop workflows that help agents access relevant context, use tools, and collaborate with people across workplace surfaces and channels. Partner with product, design, research, and engineering teams to turn shared capabilities into cohesive products. Build trust into the product through clear user controls, understanda

About the Team OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. Our team builds and maintains robust infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected. By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation. About the Role As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step. We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems. You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered. The best fit will care as much about the quality of the operator and employee experience as the correctness of the backend systems behind it. In this role, you will: Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread. Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware aut

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. In This Role You Will Get To Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. Collabor