Continuous Improvement Manager Jobs

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they escalate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality. A Typical Day: Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect Participate in a rotating on-call and incid

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations. The Difference You Will Make: As a Supervisor, you will lead a high-performing team that sources, qualifies, and enriches leads to accelerate supply growth in priority geographies and markets. Blending inspirational people leadership with program-management rigor, you will: Maintain a healthy, predictable pipeline of qualified leads Optimize tooling, processes, and KPIs to improve velocity and conversion Surface actionable insights that shape go-to-market and product strategies Foster a culture of inclusion, learning, and operational excellence Your leadership will directly expand Airbnb’s supply and unlock new revenue streams for the business. A Typical Day: A typical day for a Supervisor in a Lead Generation team at Airbnb blends hands-on operational management with program-level thinking to drive supply growth across markets. The role is not limited to tracking daily output. It involves continuously diagnosing performance, improving lead quality, optimizing processes, and aligning with cross-functional stakeholders to ensure that generated leads translate into high-quality hosts on the platform. You are expected to operate both at the execution layer (managing operational metrics) and at a strategic level (building scalable systems, improving conversion funnels, and supporting broader supply growth goals). Review daily per

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. We’re looking for a Staff Software Engineer to join our Safety Processing team. This team plays a crucial role in ensuring trust and safety across Discord, processing signals from user reports and automated systems to identify and remove harmful or illegal content from our platform. You’ll lead backend projects, provide architectural guidance, and help build scalable systems that protect our users. Your work will directly impact the safety of our platform and help make Discord a place where everyone can belong. To learn more about Discord Engineering, take a look at our engineering blog. What You'll Be Doing: Lead, design, and build scalable backend systems for processing safety-related signals, primarily using Python Guide and mentor the team through architectural and system design challenges, ensuring long-term scalability as Discord continues to grow Collaborate with cross-functional teams to build tools for content moderation and related compliance efforts. This includes in house solutions and vendors Implement and enhance ML/AI models and automation to improve efficiency in content moderation and decision-making processes Build solutions with an adversarial mindset, anticipating and addressing safety challenges such as malicious behavior and illegal content on the platform Drive workstreams and provide leadership to the team, mobilizing others to accomplish projects and deliver impactful outcomes What We Look For: Python Expertise : Extensive experience developing and maintaining backend systems using Python Architectural Leadership : Strong system design and architecture skills with the ability to

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: AI and ML are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing, we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. The team develops and enhances AI models, ML services, and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning, and guardrails for a wide range of applications at Airbnb. The richness of Airbnb's data, the complexity of its marketplace, and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to long-term innovation to solve complex problems, and to do that we need experienced ML ​​The Difference You Will Make: In this Senior Staff role, you will set technical direction and lead execution for ML evaluation and the end-to-end data flywheel powering CSxAI products (e.g., assistive agents, issue resolution, and tooling). Your work will define how we measure quality, how we turn feedback into learning signals, and how we continuously improve models and products safely and efficiently. You will partner closely with product, engineering, design, operations to build evaluation systems that are trusted, scalable, and actionable - connecting offline metrics to online outcomes. A Typical Day: Define evaluation strategy and suc

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NO VISA SUPPORT AND RELOCATION SUPPORT Location: Work remotely within China Mainland The Difference You Will Make: This role will lead China social initiatives and drive business growth across key local social channels and reports to the Social Lead. The role focuses on building and scaling Airbnb's social growth capabilities across local video-driven platforms and evolving social ecosystems. S/he will identify platform opportunities, close operational gaps, and develop scalable approaches to strengthen Airbnb's brand presence, user engagement, and downstream business impact. A Typical Day: Own and drive social growth strategy across video-driven platforms and evolving social ecosystems, identifying platform opportunities and operational gaps. Lead and execute social operations including content strategy, content production, audience engagement, and platform growth initiatives. Initiate innovative growth pilots to strengthen downstream consideration and conversion, including social content support for livestreaming and community-based social marketing. Collaborate closely with cross-functional stakeholders (Growth Ops, Marketing, Comms, Product, etc.) to align social initiatives with broader business priorities and gain cross-functional support. Partner with global and regional social teams to share insights, advocate for local platform opportunities, and maintain high execution standards. Stay current with platform trends, user behaviors, and evolving social ecosystem shifts to continuously improve Airbnb's local platform growth playbook. Your Expertise: 8+ years of experience in social operations, platf

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The Difference You Will Make: As a senior staff machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful impacts in the world of travel. A Typical Day: Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases. Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Host Pricing & Availability team builds the platform and tools that empower hosts to manage their business effectively. We help Airbnb hosts set competitive prices by providing market intelligence, comparable listing data, and demand signals. Additionally, we build advanced tools for seamless calendar management. As a critical component of Airbnb's business and a pillar of trust within our host community, we partner with the Search, Listings, Tax, and Payments teams to ensure accuracy and consistency across our pricing systems. The Difference You Will Make As a Staff Engineer on the Host Pricing and Availability team, you will drive the technical strategy and delivery of Airbnb's pricing product roadmap. You will collaborate cross-functionally with Product, Design, and Data Science to architect scalable solutions with clear domain boundaries, while continuously enhancing the performance, efficiency, and impact of our end-to-end architecture. A Typical Day Architect and lead the technical strategy for our pricing and availability backend systems, ensuring APIs, services, and data pipelines are robust today and evolve alongside business needs. Lead the development and optimization of Airbnb’s core pricing and availability products. Collaborate with product engineers and cross-functional partners to develop new host pricing functionality and calendar management tools. Contribute to the long-term backend system architecture within the Host Pricing organization. Champion engineering excellence by establishing architectural standards and mentoring senior engineers to elevate the o

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Quality Platform team is at the heart of Airbnb’s mission to deliver a seamless, high-quality experience for millions of hosts and guests. We don’t just find bugs — we build the systems that prevent them. Our team sits at the intersection of Quality Engineering, Infrastructure, and Applied AI . We are evolving how software quality is built by integrating LLMs, intelligent automation, and data-driven systems into the testing lifecycle. You will join a high-impact group of engineers focused on building AI-powered quality systems that scale across one of the world’s most complex codebases. The Difference You Will Make As a Software Engineer , you will play a key role in building and evolving AI-native quality workflows across Airbnb. You will design systems that apply AI directly to the testing lifecycle , helping developers and quality engineers build, validate, and ship high-quality software at scale. In this role, you will: Build AI Agents for the Testing Lifecycle: Design and implement AI agents that support developers and quality engineers across the testing lifecycle — from test case generation and evolution to automation and maintaining test coverage as the codebase changes. Advance AI-Native Quality: Move beyond traditional automation by building systems that continuously adapt test coverage based on code changes and system behavior. Improve Developer and QE Productivity: Identify bottlenecks in testing and CI/CD workflows, and solve them through intelligent automation that reduces manual effort and accelerates feedback loops. Integrate AI into Engineering Workflows: E

Role Description As the Head of Sales Compensation & Planning within the Customer Strategy & Operations (CSO) organization, you will define and lead Dropbox's global sales compensation, quota strategy, and incentive planning framework. You will be responsible for shaping the philosophy, governance, and execution of compensation programs that drive revenue growth, profitability, and seller productivity across multiple routes to market. This leader will partner closely with Executive Sales Leadership, Finance, Accounting, HR, and Strategy to translate business objectives into scalable incentive programs, quota methodologies, and sales planning decisionsthat accelerate performance while ensuring financial discipline. Beyond leading one of Dropbox's most business-critical operational functions, this role will influence how Dropbox motivates its global sales organization, aligns incentives to business strategy, and evolves our go-to-market model over time. The ideal candidate combines deep expertise in sales compensation and planning with strong commercial acumen, executive presence, and the ability to influence senior stakeholders through data-driven recommendations. Reporting to the Head of Revenue Operations, this role will have significant visibility across Dropbox's executive leadership team and serve as a trusted advisor on sales performance, incentive strategy, and organizational planning. Responsibilities Define Dropbox's long-term sales compensation philosophy, quota methodology, and incentive governance aligned to evolving business strategy. Serve as the primary advisor to Executive Sales Leadership, Finance, and CSO leadership on compensation strategy, seller productivity, and annual planning decisions. Influence executive decision-making through data-driven recommendations balancing revenue growth, profitability, customer outcomes, and employee motivation. Evaluate market trends and emerging GTM models to continuously evolve Dropbox's compensation and

Role Description As the Head of Sales Compensation & Planning within the Customer Strategy & Operations (CSO) organization, you will define and lead Dropbox's global sales compensation, quota strategy, and incentive planning framework. You will be responsible for shaping the philosophy, governance, and execution of compensation programs that drive revenue growth, profitability, and seller productivity across multiple routes to market. This leader will partner closely with Executive Sales Leadership, Finance, Accounting, HR, and Strategy to translate business objectives into scalable incentive programs, quota methodologies, and sales planning decisionsthat accelerate performance while ensuring financial discipline. Beyond leading one of Dropbox's most business-critical operational functions, this role will influence how Dropbox motivates its global sales organization, aligns incentives to business strategy, and evolves our go-to-market model over time. The ideal candidate combines deep expertise in sales compensation and planning with strong commercial acumen, executive presence, and the ability to influence senior stakeholders through data-driven recommendations. Reporting to the Head of Revenue Operations, this role will have significant visibility across Dropbox's executive leadership team and serve as a trusted advisor on sales performance, incentive strategy, and organizational planning. Responsibilities Define Dropbox's long-term sales compensation philosophy, quota methodology, and incentive governance aligned to evolving business strategy. Serve as the primary advisor to Executive Sales Leadership, Finance, and CSO leadership on compensation strategy, seller productivity, and annual planning decisions. Influence executive decision-making through data-driven recommendations balancing revenue growth, profitability, customer outcomes, and employee motivation. Evaluate market trends and emerging GTM models to continuously evolve Dropbox's compensation and

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Tax is looking to grow our fun and collaborative tax team! We want to add an enthusiastic US and international tax manager to help support tax planning for Twitch's unique digital entertainment business. You will report to the Senior Director, Head of Tax for Twitch who is based in Seattle, Washington. You will also closely collaborate with other members of our Twitch Tax team including individuals from both our tax planning and tax ops/compliance functions to address tax planning and related compliance efforts as Twitch continues to innovate and expand its business and respond to the ever-chaning landscape of US and international tax laws. Our team works closely with our business, legal and finance cross-functional partners from both Twitch and Amazon, including advising on important Twitch projects, products, and initiatives, and also coordinating key tax positions and analysis across the broader suite of Amazon's digital businesses. You can work in San Francisco, CA or Seattle, WA. You Will: Analyze and document U.S. and non-U.S. direct tax, indirect tax, and tax reporting and compliance impacts of Twitch projects, programs, products, and other initiatives. Manage outside counsel and external tax advisors on advisory requests and documentation pertaining to direct tax, ind

About Us : Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X , and discover the projects we're solving on our Blog . About the Role: As a Program Manager, you will serve as an individual contributor on the PEP team, reporting to the Head of People Engagement & Performance. You'll manage a series of programs centered around how employees connect to Twitch (to the company, to each other, and to the product) across their entire lifecycle. You Will: Own end-to-end program management of the Engagement portfolio, including the New Employee Experience, Tenure Recognition, the Mentorship Program, and Twitch Clubs Project manage Twitch's company-wide listening mechanism, the annual Purple Pulse Engagement Survey, end to end. Keep a distributed workforce informed and aligned by producing the bi-weekly Staff Brief and Manager Monthly newsletters, and maintaining Twitch's Role Guideline Repository on ServiceNow. Manage relationships with our swag vendors end to end, from procurement through ongoing partnership. Modernize the portfolio, evolving the new employee experience, recognition, and mentorship programs and scaling delivery through AI-enabled automation Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep every program on track and continuously improving. You Have: 4+ years in program management, employee engagement, communications, L&D, or a related people/HR function. Bachelor's degree or equivalent professional experience. A track record managing concurrent programs

Role Description Dropbox is bringing together Product Marketing across a multi-product portfolio and strengthening the foundations that connect product strategy to market execution. As Senior Product Marketing Operations Manager, you will be a senior individual contributor who builds and runs the operating systems that help Product Marketing work with greater clarity, consistency, and impact Your initial mandate will span four connected areas: the lifecycle for foundational messaging and positioning assets; portfolio and roadmap visibility; PMM-side launch strategy and governance; and the planning rhythms and cross-functional interlocks that connect PMM with Solutions Marketing, Integrated Marketing, Product, Communications, Sales, Customer Success, Enablement, and program management partners - clarify decision rights and handoffs; surface dependencies, risks, and tradeoffs; and establish reusable standards, templates, and operating cadences that strengthen focus and accountability. Over time, you will create a foundation that allows PMM Operations to scale as the organization’s needs evolve This role offers broad visibility across Dropbox’s product and go-to-market priorities and the opportunity to shape how a growing PMM organization operates at a strategic level. Your impact will be reflected not only in stronger processes, but in whether PMM is engaged at the right decision points, cross-functional teams are aligned on the priorities and tradeoffs that matter, and the organization can move from strategy to market with greater clarity and accountability. Responsibilities Build, operate, and continuously improve the Product Marketing operating model across team planning, portfolio and roadmap visibility, foundational content systems, launch governance, and cross-functional accountability. Establish the lifecycle for messaging, positioning, and related PMM foundations, including templates, inventories, accountable owners, review and sign-off, refresh cadences, qual

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Tax is looking for an experienced Senior Tax Analyst to be part of and contribute to our dynamic business. The Tax Senior will be an important contributor to the Tax Team and will help manage our Vertex instance, perform data analysis, compile data for global information reporting and/or tax compliance, support AI and other automation efforts, and contribute to our overall tax compliance and operational excellence. You will report to the Tax Director that leads the tax operations and tax compliance teams. As Twitch continues to grow its live streaming platform with our amazing social community, we are looking for a candidate with project management experience who will support our business and community through deployment of their technical tax knowledge and skills, and collaboration with cross -functional teams. You can work in Seattle, WA or San Francisco, CA. You Will: Partner with internal business partners on the collection, preparation, and submission of global information reporting forms Assist in the maintenance, operation, and configuration of Vertex for Twitch Support continuing efforts to incorporate AI and other scalable automation into existing tax compliance and reporting processes Partner with Tax Team members on complex data driven projects Assist with ot

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Tax is looking to grow our fun and collaborative tax team! We want to add an enthusiastic US and international tax manager to help support tax planning for Twitch's unique digital entertainment business. You will report to the Senior Director, Head of Tax for Twitch who is based in Seattle, Washington. You will also closely collaborate with other members of our Twitch Tax team including individuals from both our tax planning and tax ops/compliance functions to address tax planning and related compliance efforts as Twitch continues to innovate and expand its business and respond to the ever-chaning landscape of US and international tax laws. Our team works closely with our business, legal and finance cross-functional partners from both Twitch and Amazon, including advising on important Twitch projects, products, and initiatives, and also coordinating key tax positions and analysis across the broader suite of Amazon's digital businesses. You can work in San Francisco, CA or Seattle, WA. You Will: Analyze and document U.S. and non-U.S. direct tax, indirect tax, and tax reporting and compliance impacts of Twitch projects, programs, products, and other initiatives. Manage outside counsel and external tax advisors on advisory requests and documentation pertaining to direct tax, ind