Contract Manager in Canada

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Contract Manager Remote (North America) Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future! Why this role? The legal team at Cohere is dynamic, fast-paced and cross-functional, supporting all areas of the organization with an aim to provide efficient, scalable legal processes and support. This role offers a unique opport

You will: Manage the growth program from end to end, including top-of-the-funnel growth / recruiting campaigns, applications processing, and hiring and onboarding Represent and champion the brand, promoting its value proposition to candidates and stakeholders, driving engagement, and taking ownership of process improvements that streamline growth pipelines and support program success Optimize full growth funnel for conversion and experience Build and lead new growth recruiting campaigns and channels to meet business goals Be the subject matter expert for all recruiting systems (ATS: Greenhouse), tools, and processes, and provide training/onboarding as needed Own internal reporting and analytics, and keeping all the internal hiring data clean and up-to-date in our systems Be the strategic driver behind on impactful initiatives to improve the workflow, data infrastructure and reporting Proactively flag discrepancies in hiring plans, interview process, JDs, offer details, etc. and maintain data integrity and operational excellence within the team Work from the San Francisco office, with occasional travel for onsite growth events. Ideally you’d have: Minimum of 3-7 years of experience working in Growth, Recruiting or RecOps at a rapidly growing company Extensive experience using Greenhouse as a Site Admin (user permissions, approvals, custom options) and pulling ad hoc reports using our internal TA tools (report connector, reporting capabilities, and limitations) Strong knowledge of Gsuite (VLOOKUP, pivot tables, data validation, conditional statements and formatting, filters, etc.) Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences Must have a deep understanding of Growth / Recruiting Pipelines, Funnels and Conversion metrics Demonstrated excellent project management skills, ability to pull and manipulate data sets, critically analyze existing processes, and identify opportunities for process improvement Able to

About the Team The Sales Compliance team is responsible for ensuring revenue assurance and designing effective OTC compliance and controls across DoorDash’s and Deliveroo’s Merchant organization. The Sales compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines. About the Role We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related SOX controls, which ensures all commission rate changes and merchant pricing terms are contractually supported, accurately configured in system, and correctly applied to charges. This role is responsible for overseeing monthly contract-to-system-to-charge reconciliations, investigating exceptions and partnering cross-functionally with product, engineering, accounting, legal and audit teams to remediate underlying root cause issues that help accelerate DoorDash and Deliveroo’s revenue growth. They will also demonstrate operating effectiveness for all order-to-cash controls to Accounting, Internal and External Audit. This role will support all of DoorDash’s and Deliveroo’s marketplace products, business lines and countries/geos. You will report to the Senior Manager, Sales Compliance. This role is hybrid, based in Vancouver, Canada. You’re excited about this opportunity because you will… Own the end-to-end effectiveness of key SOX revenue controls, holding the program to the standard of 100% of merchants charged correctly, 100% of the time Be accountable for the effectiveness of contract → system → delivery-level charge reconciliations, reviewing and challenging outputs to ensure accuracy, identify trends and assess risk areas

We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long-term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. This is a hybrid role and is open to applicants located within commuting distance of our Toronto or Vancouver office. In this role, you will report to the Manager, Scaled Account Management. WHAT YOU’LL DO: Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience. Develop rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from Hootsuite products. Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on Hootsuite’s value proposition in our pooled motion. Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health. Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets. Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to efficiently meet customers needs. Demonstrate understanding of contract terms and processes in order to maximize contract valu

About the role: Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes? We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business. Responsibilities: Develop professional and personal relationships with key stakeholders within each customer account Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances. Be able to communicate feedback and insights to the business. to improve product and customer experience Serve as an advocate for our customers and set appropriate expectations Leverage data to effectively guide meaningful customer conversations Facilitate business reviews to accomplish goals and opportunities Help identify opportunities for improvement in existing processes Required Skills / Experience: 2+ years working in Renewals / Customer Success role Ability to react and adapt to potential rapid shifts in priorities and organizational policies Strong negotiation and objection handling skills that allow for value-based contract negotiations Strong process management and detail oriented skills Strong customer management skills, including soft skills Additional Job details The base salary range for this position is $100k - 120k annually. Compensation may vary outside of this range depending on a number of factors, incl

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Finance Team supports and empowers Palantirians through both day-to-day operations and a solution oriented approach to problem solving. As a member of the Revenue Team, you will be responsible for guiding your customer & deal portfolio through the quote-to-cash process, analyzing and reviewing complex revenue transactions, as well as continually refining our revenue recognition policies. You will need to be able to articulate revenue guidance clearly while supporting legal and deal team on contract drafting to maximize revenue. You will also provide direction on technical revenue accounting issues and be able to explain the accounting impact to the internal stakeholders across various teams including Business Development/Sales, Legal, and Finance during the contract negotiation process. You will work closely with Sales, Finance, and Accounts Receivable teams to ensure the health of your portfolio and participate in global month/quarter end revenue close. You are a hands on self-starter who loves to collaborate, and who is always looking to improve upon the status quo. The position requires strong technical, analytical, attention to details and communication skills.

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . Upwork's Match Platform team sits at the heart of how clients and freelancers find each other. As Senior Product Manager for Match Platform, you will own the shared infrastructure that powers matching, personalization, embeddings, and evaluation across multiple product surfaces. This is a high-leverage role: the models, features, and frameworks you build become the foundation that other product and ML teams build on. You will partner closely with engineering, data science, machine learning, analytics, and marketplace operations to reduce duplication, increase reuse of shared capabilities, and drive measurable improvem

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The Legal department at Instacart is scaling rapidly across new business models, ad formats, and retail partnerships, and the systems and workflows that support it need to keep pace. Right now, legal operations, technology, and AI enablement are evolving in parallel without a single leader owning the strategy end-to-end. This role exists to close that gap: to build the infrastructure, tooling, and team capabilities that make the legal function faster, smarter, and more accountable. Twelve months from now, Instacart will have a modern contract lifecycle management system, a deployed AI enablement program with meaningful adoption, and a legal operations team with clear KPIs and the processes to sustain them. If you thrive at the intersection of law, operations, and technology, and want to build something that lasts, this role is for you &

(Sr.) Revenue Accounting Manager Sigma Computing is seeking a Senior Revenue Manager to join our Revenue team and play a key role in managing revenue accounting and revenue operations in a fast-growing SaaS environment. Reporting to the Senior Director of Revenue, this role will own key aspects of the revenue close, revenue recognition, contract review, and related processes. The Senior Revenue Manager will serve as a subject-matter expert on revenue accounting, partnering closely with Sales, Deal Desk, Legal, FP&A, and Finance to assess complex customer arrangements, ensure appropriate revenue treatment, and build scalable processes and controls. Key Responsibilities Own key components of the monthly, quarterly, and annual revenue close, including revenue recognition, deferred revenue, unbilled revenue, and related reconciliations. Ensure compliance with ASC 606 and applicable accounting standards. Review customer contracts and non-standard arrangements to determine appropriate revenue recognition. Partner with Sales, Deal Desk, Legal, FP&A, and Finance to assess the accounting implications of new products, pricing structures, and complex deals. Review and approve revenue-related journal entries, reconciliations, and supporting schedules. Develop, maintain, and improve revenue accounting policies, procedures, and internal controls. Own accurate and timely billing operations, including review and validation of sales tax applied to customer invoices. Own sales tax compliance processes, including periodic reviews of nexus, taxability, and potential exposure across applicable jurisdictions. Support internal and external audits, including preparation of revenue-related schedules and documentation. Identify opportunities to streamline, automate, and scale revenue processes. Partner with Finance Systems and other stakeholders on revenue system enhancements and process improvements. Support the implementation and optimization of revenue-related

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn. As Senior Marketing Technology Manager, you will shape the systems that power performance marketing across Paid Acquisition, Paid Social, and SEO. You will own the technical foundation behind tagging, tracking, signal quality, and platform integrations, while helping evolve our broader MarTech ecosystem across customer data, consent, and automation. This role is built for a marketing technologist who moves fluidly from problem definition to implementation to measurement, and who can turn emerging AI capabilities into reliable, governed workflows that improve speed, accuracy, and business impact. Reporting to the Head of Mar

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone – encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations. The Integrations team – which this role sits on – is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200+ launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We're building a team that can anticipate what's coming and react to what's arrived – getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact. About the Role This is a Program Manager II role on the Integration

Business Analyst (Product Operations Specialist) (3 month Fixed Term Role with scope to extend) New York/ Remote US (with 2 days per week office time in New York) Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role Prolific for AI takes on a wide and fast-moving range of customer projects across our biggest AI accounts. Every project has its own requirements, systems, and stakeholders – and right now, that complexity lives in people's heads rather than on paper. We're looking for a Business Analyst / Product Operations Manager to fix that. You’ll get into the weeds of each project's requirements and systems, and turn that complexity into visual maps that the whole team can work from. You’ll be the person who steps back across them, spots the patterns, and tells us what's repeating, what's diverging, and what should become a reusable playbook. You'll also own how requests reach the product team in the first place, building the internal intake process that determines how we become aware of, understand, and prioritise customer asks. Impact: You'll bring order and visibility to a high-throughput, high-complexity part of the business. Every pilot you map makes the next one faster to run and easier to hand off. Experience: You’ll come from a Product or Delivery or Operations background and have cross-functional skills. Building the plane while flying it should excite you, not scare you. You're comfortable being the person who asks the detailed questions until the system actually makes sense – and you know how to represent what you've learned so that other people can act on it immediately, without a meeting. Domain: You'll sit within Prolific f

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Growth & NRR: Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Account Planning: Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Customer Engagement: Lead commercial and strategic conversations, including business reviews and contract discussions. Cross-Functional Collaboration: Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Operational Excellence: Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscripti

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Join Hasbro as a Systems Specialist for a maternity leave replacement (12 months) and become an integral part of our innovative team in Longueuil, QC, Canada. This outstanding opportunity will enable you to work on developing, improving, testing, and maintaining the system environments that support our creative and product development. You’ll work closely with experienced professionals to ensure our systems operate flawlessly and efficiently! What You Will Perform as a Systems Specialist: Develop, improve, and test automated workflows supporting the development of products, digital, and printed assets. Support User-Acceptance-Testing of new or updated workflows by fixing errors and implementing testers’ change requests. Propose and build solutions to help systems’ day-to-day users manage their workload and measure their performance through data dashboards. Build searches to pull data from systems to support reports developed or used by day-to-day users and Data Analysts. Develop training materials and conduct training sessions for new system users. Collaborate with Digital Content Specialists to define and apply conventions and guidelines for maintaining an organized and secure systems environment. Identify new system features to improve day-to-day users’ efficiency and share with Process Managers and Digital Content Specialists. What You Will Bring: Excellent analytical skills and ability to solve problems. Ability to understand complex processes and transform them into automated workflows. Organizational skills with high

About The Team: To help achieve our mission, we are looking for a Recruiting Coordinator to join our team. AI is rapidly changing the world, and Scale is growing to meet that rapid demand. Recruiting Coordinators who join today will help schedule and coordinate interviews, provide exceptional candidate experience, and help develop strategies that will scale alongside the new challenges we’re facing. Many of our greatest challenges are yet to be solved, and we're looking to hire a Recruiting Coordinator who is excited to tackle them. About the Role: We are looking for a talented Recruiting Coordinator on a 6 Month Contract (with possibility of extension or conversion given further business need). This is a hybrid role (3 days per week in office) based in our San Francisco or New York City office to join our team and participate in the hiring process from beginning to end. You’ll be directly working with our hiring partners, recruiters and candidates to create a personal and creative recruiting experience! You will: Schedule, coordinate, and confirm candidate interviews, handling cancellations and reschedules promptly across multiple time zones Collaborate and communicate effectively with recruiters, hiring managers, and business leaders to ensure smooth interview processes Create a welcoming and high-touch candidate experience for both virtual and in-person interviews Support Recruiting Operations on initiatives related to improving coordination workflows, candidate experience and interviewer experience Ideally you have: 1-2 years of relevant experience; scheduling high volume (100+ interview events a week) and tech industry experience are a plus Familiarity with Greenhouse, ModernLoop, or similar ATS/scheduling tools A highly organized and process-driven approach to work, ensuring SLAs are met and work is completed efficiently and accurately A curious and proactive mindset, leveraging AI tools and technology to identify opportunities for process improve