Crm Administrator Jobs

About the Job: As the Associate Collections Specialist, you will ensure that invoices are accepted by the customers, invoice disputes are resolved in a timely manner, payments are received on time, and be responsible for cash applications and reconciliations. You will have excellent attention to detail, solve problems, and be able to organize and prioritize multiple tasks. Responsibilities: Collections Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email. Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed. Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables. Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience. Cash Application & Reconciliation Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite. Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected. Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner. Customer Issue Resolution Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently. Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment. Work with AWS Support to resolve AWS Billing issues Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status. Reporting & Process Improvement Prepare regular aging and collections status reports for management. Identify recurring issues or bottlenecks in the collections process and recommend improvements. Supp

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Mid Market Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts, while also ensuring successful relationships and revenue growth with existing customers. We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily-available executive team to help close deals. Our Account Executives have a significant total contract value (TCV) opportunity with uncapped commission! Your Mission The Account Executive (AE) is responsible for consistently generating, qualifying, and executing opportunities that solve complex problems to support our customers within the French market in the pursuit of becoming more trusted organizations. Uncover net new business opportunities and successfully take them through the sales cycle to closure. Will be responsible for sourcing and qualifying sales opportunities, setting proper customer expectations, handling negotiations and accurately forecasting to management. Utilize two-sided disc

Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-sell, and upsell. This role owns the end-to-end renewal process for approximately 70–90 customer accounts within the Small Business segment, defined as customers with $0–$100M in annual revenue. As the primary commercial point of contact for their assigned portfolio, the Small Business Account Manager partners closely with implementation, customer support, and specialist teams to drive customer adoption, maximize value, reduce churn, and identify opportunities for expansion. The ideal candidate is customer-focused, commercially driven, highly organized, and skilled at balancing relationship management with revenue growth. Key Responsibilities Manage a portfolio of approximately 70–90 Small Business customer accounts. Own the end-to-end renewal process, including renewal planning, forecasting, customer engagement, negotiation, and contract execution. Drive Net Dollar Retention (NDR) by identifying and executing cross-sell and upsell opportunities within the existing customer base. Build trusted relationships with key customer stakeholders to understand business objectives, product usage, risks, and growth opportunities. Partner with implementation, customer support, and subject matter experts to deliver a seamless customer experience throughout the customer lifecycle. Monitor account health, proactively identify churn risks, and develop action plans to improve customer outcomes and retention. Conduct regular business reviews focused on customer value, adoption, renewal readiness, and expansion opportunities. Maintain accurate account, pipeline, renewal, and forecast data within CRM systems. Collaborate cross-functionally to remove customer blockers and ensure timely resolution of issues. Meet or exceed renewal, retention, cross-sell, upsell, and revenue

We're looking for a Head of Enterprise & Field Marketing to lead and scale our global field marketing organization, own account-based marketing for our largest and most strategic accounts, drive alliances and partner marketing in service of enterprise growth and regional strength; and oversee our strategic events strategy and programs. This is a senior leadership role responsible for the strategy, team, and execution to drive high-quality pipeline and conversion for Diligent’s AI-powered GRC platform in all regions, and design programs that turns enterprise pipeline into revenue through a full-funnel approach, including integrated regional campaigns; 1:1/1:few ABM for named global accounts; bespoke strategic events that offer cut-through experiences for prospects and customers; and leveraging co-marketing of alliances and partnerships for net-new pipeline and brand expansion. You would be joining Diligent at an exciting moment in the company’s history, as they unleash their new AI-powered GRC platform to help General Counsels, Chief Compliance Officers, Audit and Risk Leaders. This is the result of nearly three years of intense development of agentic workflows inside the Diligent platform, as well as MCP/plug-in access to Diligent offerings - providing a robust, differentiated experience for clients who need solutions that accelerate and action critical business objectives, not just static reporting. Working closely with Sales and the broader GTM organization, you will lead an established, multi-region field marketing team and be responsible for evolving it from regional execution into a more specialized, account-centric growth engine — tightly aligned with enterprise sales leadership, customer success, global events, and partner teams. You'll own the budget, the roadmap, and the relationship with sales as the primary marketing partner for our highest-value opportunities. You w

Must be based in Vancouver The role We're hiring a dedicated data engineer to own the production data platform that our delivery, product, and engineering teams run on; designing integrated, governed data pipelines and delivering automated reporting, AI-assisted workflows, and predictive signals on top of them. You'll write production code, design systems, own CI/CD, and be accountable for the correctness of data that leaders make decisions on. What you'll do Design and operate our cloud data platform: ingestion, transformation, orchestration and serving. Integrate data from across the business (delivery tooling, CRM, product telemetry, finance, support and customer feedback systems) with shared identifiers, data contracts and lineage. Build automated and continuously refreshed reporting so teams manage by exception rather than chasing status. Connect approved AI agents to governed data with structured outputs, provenance, guardrails and human approval in the loop. Build feature pipelines and the MLOps controls behind predictive use cases: tests, versioning, promotion gates and drift monitoring. Own the engineering standards for data: testing, observability, environment promotion, PII classification and access control. What you'll bring Strong software engineering fundamentals: production-quality code, API and interface design, testing discipline, systems design. Real experience building and operating production data platforms on a cloud warehouse or lakehouse (Snowflake and AWS preferred) with dbt and a modern orchestrator. Practical AI tooling experience: something shipped, not prototyped. LLM-backed classification, extraction or structured-output pipelines; agent and tool-calling workflows; retrieval; evals. You can reaso

You love turning real business problems into working AI solutions — and you’re not afraid to roll up your sleeves to ship them. In this role, you’ll lead Diligent’s internal AI Solutions function , a small, high-impact team that is embedding AI and GenA I into the systems thousands of colleagues use every day across Marketing, Sales, Customer Success, Finance, HR, Legal, and Product & Engineering. You’ll set the AI vision and roadmap for internal tools, architect solutions, and still build hands-on — from prototypes and reference implementations through to production-grade integrations . You’ll own how AI shows up inside ERP, CRM, BI and core IT platforms, and you’ll be accountable for making those solutions reliable, secure, compliant, and measurably valuable for the business. If you enjoy being a “player-coach” who can move seamlessly between executive conversations and deep technical reviews, this role gives you the scope, visibility, and impact to shape how a global SaaS leader uses AI to run smarter and faster. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach, and grow a high-performing team of AI Solutions Architects and Engineers, setting clear goals and building the capabilities the business needs as AI demand scales. Define and own the strategy, vision, and roadmap for internal AI solutions, translating business priorities into a focused portfolio of AI and platform initiatives. Design and deliver end-to-end AI/GenAI solutions — from ideation and prototyping through production deployment, monitoring, and continuous improvement. Embed AI capabilities (such as RAG, copilots, agents, summarization, and classification) into core business applications including ERP, CRM, BI, and other enterprise systems in a robust, maintainable way. &nbsp

About Prophecy Prophecy is building the next generation AI-powered data prep and analysis platform. Our platform enables business analysts and data teams to transform raw data into reliable, production-ready datasets and insights faster, using modern data infrastructure and AI-driven capabilities. We work with leading enterprises to simplify how organizations prepare, analyze, and operationalize data, while maintaining strong governance, security, and operational control. Our mission is to make it dramatically easier for organizations to turn complex data into trusted insights that drive decisions. About the Roles We are looking for a Director of Strategic Partnerships who can do both: drive revenue through Prophecy's partner ecosystem, and build an effective partner program. This is an early-stage, high-ownership motion, the playbook is still being written, and you'll have real influence over how we engage partners, what good looks like for partner-sourced pipeline, and how we build durable co-sell relationships with Snowflake, Databricks, GCP field and partner teams. You will sit at the intersection of sales, partnerships, and strategy, owning partner performance while building the programs and processes that scale it. You'll work directly with our AEs and SEs to bring partners into deals at the right moments, and you'll serve as the primary point of contact for our strategic cloud and ecosystem partners. What You’ll Own Partner Revenue & Pipeline Own and exceed partner-sourced and partner-influenced revenue targets on a quarterly basis Proactively generate pipeline through Snowflake, Databricks, and GCP field AEs and PDMs — building the relationships that produce qualified, sourced opportunities Drive joint account mapping and target account activation against Prophecy's ICP: enterprises running Alteryx on Snowflake or Databricks Activate co-sell motions through marketplace programs (GCP Marketplace, Snowflake Partner Network, Databricks

Head of Enterprise GTM Strategy & Operations Reports to VP, Enterprise Sales · SF or NY Reporting to the VP of Enterprise Sales, this role owns both halves of Scale AI’s enterprise revenue engine: the strategy that determines where we play and how we win, and the operating system - people, process, and systems - that makes that strategy executable, measurable, and repeatable. On the strategy side, you set the analytical foundation for enterprise growth: segment and account prioritization, coverage and territory design, pricing and packaging inputs, and the diagnostic work that explains why the funnel behaves the way it does. On the operations side, you own the RevOps stack, forecasting, compensation design, sales enablement, and the operating cadences that convert strategy into predictable quarterly execution. The ideal candidate is equally comfortable building a segmentation model from a blank page and running a Monday morning pipeline review. You will lead an established team, with the Head of Sales Enablement and the RevOps Manager as direct reports. Your first job is to raise the ceiling on what that team delivers: sharper analysis, tighter operating rhythm, and enablement that measurably shortens ramp and lifts win rates. This is a senior, highly visible role partnering with Enterprise Sales leadership, Finance, Marketing, Product, and Solutions Engineering, with regular exposure to the executive team and board materials. STRATEGY Define which segments, industries, and accounts Scale prioritizes, and build the analytical case behind those choices Build and maintain the market sizing, segmentation, and account-tiering models that drive coverage decisions and investment trade-offs Lead hypothesis-driven analyses of the enterprise funnel - win/loss patterns, conversion drivers, deal economics, coverage gaps - and translate findings into specific changes to how we sell Partner with Finance and Product on pricing, packaging, and deal-structure strateg

At Scale, we believe that AI will dramatically improve the world, and our mission is to accelerate the development of AI. We’re looking for a Field Marketing and Events leader to continue to build and manage Scale’s robust Gen AI and Research field marketing and events program, including but not limited to Scale hosted executive events, Scale hosted practitioner events and meetups, research conferences, and our annual flagship conference, AI Leadership Summit. You will join a rapidly growing team with the opportunity to manage and execute events from start to finish, drive lead generation and pipeline growth, and plan event programming with the largest names in AI. The successful candidate will have a solid understanding of technology, model builder, and research markets, strong project management skills, a strategic mindset, ability to manage and grow a team, and a passion for AI & technology. You will: Own annual planning for all Gen AI and Research events including strategy and budget Establish event activities in line with sales goals and deal acceleration, prioritizing goals from the go-to-market leadership and business development teams on event location and audience Manage team of field marketing and events managers who will execute on planning and logistics. This role should have a player-coach mentality and ability to also execute on nuts to bolts planning for all executive dinners, meetups, happy hours, sponsored trade shows, and hosted conferences Manage contractor relationships including event production firms and outside vendors, and event budgets Align with growth marketing on marketing campaigns and marketing qualified lead (MQL) reporting Track event campaign performance, measuring ROI, results, and metrics through Salesforce and own any course correction for events that are not performing Own all aspects of Scale hosted conference, Scale AI Base Camp, including venue selection, vendor management, logistics, speaker

Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk, designing routing logic, and building scalable frameworks that ensure tickets are assigned accurately and efficiently. As our operations continue to grow, this role will play a critical part in ensuring our support systems scale seamlessly with increasing volume and complexity. You will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations. You will be part of a highly detail-oriented and systems-driven team, where your work directly impacts operational efficiency and contributor experience. This role is ideal for someone who thrives in building and improving systems that others rely on daily, and who enjoys solving complex operational challenges at scale. You will: Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers, automations, SLAs, and views Design and maintain routing logic to ensure accurate ticket distribution across skills, queues, and teams Build and manage the support agent skills framework (skills, tiers, certifications, queue structures) Monitor and optimize queue health, load balancing, and ticket assignment accuracy Configure and maintain integrations across support tools and reporting systems Troubleshoot system issues and partner with Engineering or vendors when needed Collaborate with Support Ops, T&S, TPMs, and Product to implement and improve workflows Document system configurations, workflows, and best practices clearly Provide training and guidance to stakeholders on system usage and routing logic Ideally you’d have: Experience administering Zendesk or similar support CRM systems Experience designing routing logic or managing skills-based systems in high-volume envir

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. The Director, Finance Systems will lead the strategy, architecture, implementation, and ongoing evolution of the systems and technology that enable Finance to operate effectively at scale. This leader will partner across Finance, Accounting, Tax, Treasury, Operations, IT, HR, and other business functions to build an integrated, automated, and data-driven Finance technology ecosystem - ensuring we are using the right tools and workflows, leveraging automation and AI where appropriate, to operate lean without sacrificing rigor. This role is ideal for a finance-minded technology leader who understands that great systems are not simply implementations—they are the foundation for scalable processes, reliable data, strong controls, faster decisions, and an increasingly AI-enabled Finance organization. This role is remote, based out of the United States or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You bring a deep understanding of finance and accounting processes, paired with expertise in technology, data, and systems. You are comfortable discussing financial close, revenue recognition, inventory accounting, and financial pla