Customer Care Representative in Ludhiana

customer care representative (CSR) is a professional who acts as the primary point of contact between a company and its customers. They are responsible for ensuring customer satisfaction by addressing issues, responding to inquiries, and providing information about the company's products and services. CSRs can work in many industries, including retail, insurance, tech, and education. Their responsibilities may include: Answering customer questions Helping customers compare products and services Resolving customer complaints Taking orders or processing payments Making changes to customer accounts Handling returns and exchanges Addressing billing concerns Keeping records of customer interactions CSRs can communicate with customers in person, by phone, or by computer via chat or email. They often act as product experts, and may be able to demonstrate how to use a product or perform basic troubleshooting. When choosing a CSR, it's important to consider the specific needs of the business. For example, a business that handles a lot of technical inquiries might need a CSR with strong technical skills.

The Automation Engineer shall be responsible for operation, maintenance, troubleshooting, calibration, and optimization of the terminal automation system to ensure safe, reliable, and uninterrupted operations of the POL Terminal. The role involves managing PLC/SCADA systems, flow metering systems, tank gauging systems, communication networks, field instrumentation, and integration with customer and ERP systems while ensuring statutory and safety compliance. Source: Adani Group | Job ID: 58553