Customer Care Representative in Melbourne

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Applications for our 2027 Associate Consultant Graduate program are now open , and we’re looking for motivated individuals who are ready to take the next step in their consulting career with Appian. Our graduate program is designed for talented students and recent graduates who are excited to launch their consulting careers and make an impact from day one. About the Team: Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting. The Opportunity: As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation - you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that reshape how corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders. What You’ll Do: Deploy Process Solutions: Construct, implement, and deploy custom, process-centric business applications using Appian's leading platform. Analyze & Architect: Evaluate client b

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Join our team as a Partner Solution Consultant, a critical role within the Customer Advocacy (CA) technical field organization. You will serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. In this role, you are the "quarterback" for all partner engagements within your assigned region. Your mission is to ensure our partners, including resellers, SIs, and MSPs, are technically capable, successful in selling, and effective in delivering our observability solutions across the entire partner lifecycle. You will balance technical enablement and solution support with rigorous delivery governance to drive partner-sourced revenue, ramp consumption and maximize customer impact. What you'll do Partner Enablement & Capability Building: Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy. Solutioning & Pre-Sales Support: Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). Ecosystem Orchestration: Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners. Operational Management: Maintain projec

About the Team As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform. As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You're excited about this opportunity because you will… Collaborate and troubleshoot important issues for Merchants via phone and web Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses Promote retention and overall Merchant success through white-glove service Perform daily phone outreach to proactively resolve issues for Merchants Prioritise and escalate issues in partnership with our teams Managing conflicting deadlines, ensuring cross-functional collaboration Have a solutions-focussed mi

Our Enterprise Sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success. We are searching for an experienced Sales Executive that has a real passion for technology and can deliver on bold revenue targets. As we continue to enter into bigger markets, and formalize our support for the Higher Education segment, this division within Datadog will blaze the path for organizational growth. This is a lucrative opportunity to break into Higher Education accounts within a national territory, as well work with accounts who are in a hybrid state and transitioning to the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into Higher Education organizations while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with Higher Education organizations by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of value drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 5+ years closing experience (mix of field sellin

Do you enjoy solving complex supply chain problems? Are you passionate about adding value to Fortune 500 companies? Ready to join a place where smart solutions meet human collaboration? If you answered yes, you might be the Supply Chain Consultant we’re looking for. Your Challenge As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle. You are responsible for: Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation. Implementing the solution from start to finish, together with the customer’s project team. Providing expertise during and after implementation. Training customers so they get the most of their solution. Documenting the implemented solutions by providing technical descriptions to your fellow consultants and functional notes to the customer . Although you’ll be visiting customers regularly (about 20% of your time), you won’t be outsourced. In this way you remain rooted in our team of experts and consultants. About you Essential talents and qualifications: Strong analytical skills, preferably complemented with a Master's degree with a specialization in Production Management, Logistics, or similar. A strong affinity for IT as you need to be willing to learn an entirely new software package. Basic programming skills. The flexibility to travel. Fluent in English. A passion for working in a multinational customer-driven environment. A friendly and open attitude. A born team player. Soft skills · Communicative · Team player · Collaborative in a global context · Pra

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will be the vital technical bridge between our innovative solutions and customer success, utilizing deep technical expertise to drive sales and deliver complex Professional Services across the ANZ. As a Technical Design Architect , you will work closely with Sales, Engineering, and Service teams, becoming a trusted advisor who scopes, sells, and implements strategic solutions for our customers' most challenging data infrastructure problems. Your mission is to translate business needs into powerful, real-world technical outcomes. WHAT YOU'LL DO Design and Deliver Strategic Solutions: Lead the technical scoping, design, and hands-on delivery of complex, large-scale Professional Services solutions, focusing on data migration, replication, and clustering for homogeneous and heterogeneous environments. Drive Pre- and Post-Sales Technical Strategy: Act as a high-level technical consultant to both internal sales teams and external customers, participating in customer evaluations and Proofs of Concept (POCs) to ensure our solutions meet future business continuity and disaster recovery requirements. Automate and Optimize Customer Environments: Develop and implement scripting and automation solutions (e.g., in Python or for APIs) to seamlessly integrate Pure Storage into a customer’s operational environment and streamline data migration and replication processes. Influence Technical Direction and Standards: Advise

About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength. About the Role We are hiring a Partnership Operations Manager to lead the end to end delivery of external partnerships across both in app and real world activations. You will translate ambitious partnership and growth goals into clear, executable plans that deliver exceptional customer experiences and maximise commercial value. This role sits at the centre of Integrated Marketing, Operations and Business Operations. You will align teams, remove operational bottlenecks and build repeatable processes that improve the speed, quality and scalability of partnership activations. This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote. You’re excited about this opportunity because you will… Own the operational activation of major external partnerships, ensuring both out-of-app (real-world) and in-app activations launch on time, on brand, and at scale in collaboration with our marketing & product teams Act as the operational glue across Integrated Marketing, Operations, and Biz Ops teams - keeping goals, timelines, and dependencies aligned end to end Translate partnership and growth goals into clear activation plans, playbooks, and success metrics Design and deliver exceptional customer experiences that maximise the value of each partnership across every touchpoint Identify and remove operational bottlenecks, building repeatable processes that scale across consumer activations We’re excited about you because you have… 6+ years of experience in operations, program/project management, or general management roles, or a simil

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Development Representative: We’re New Relic , and we’re not just another SaaS company—we’re the global leader in observability, giving the world’s best tech teams the X-ray vision they need to thrive in an AI-first world. In a time where digital transformation is moving at lightning speed, we are the reason the world's biggest platforms stay online and perform at their peak. We need a driven, resilient, and resourceful sales pro to join our Australia team and fuel the rocket ship. If you view cold calling as a high-stakes sport and pipeline generation as your personal masterpiece, you belong here. Your Opportunity: The Pipeline Catalyst As a Business Development Representative (BDR), you are the face of New Relic in one of the most exciting tech hubs on the planet. You’ll partner directly with our high-performing Account Executives (AEs) to land deals within APJ’s most innovative unicorns, disruptors, and established enterprises. What You’ll Be Doing (Your Superpowers at Work) The Hunt: Master outbound strategy. Generate new business opportunities within the APJ market through tailored cold calls, personalized emails, and savvy social selling. The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it. The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-m

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Commercial Account Executive is responsible for building Commercial-level client relationships within the Victoria market. Individuals who excel at this job have the ability to prospect, develop, and close business in a timely manner while focusing on the clients' requirements. The Commercial AE must have the confidence and ability to negotiate and close agreements with clients and support new customers through our onboarding process. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing a complex sales process and possess excellent presentation and listening skills, organisation and contact management capabilities, we'd love to hear from you. AS A COMMERCIAL ACCOUNT EXECUTIVE, YOU WILL: Achieve sales quotas for allocated accounts on a quarterly and annual basis by developing a sales strategy across the Melbourne territory with a target prospect list and a regional sales plan Develop marketing plans with the marketing team to drive revenue growth across the AI Data Cloud Be the trusted advisor to the custo

As a Senior Solutions Engineer, you will be the primary technical resource for our ANZ Accounts team. You will share your product and technical expertise across security and observability use cases, through presentations, product demonstrations, and technical evaluations (Proof Of Values). As the technical expert, you will work with clients to understand their requirements and pain points, then design the right solution for their business needs. During the sales cycle you will guide customers through POVs, demonstrating Sumo Logic’s ability to meet and exceed their requirements and building a positive relationship that will provide continuous value to our customers. Finally, you will have the opportunity to work cross-functionally with our Product Management and Engineering teams to share your knowledge and experiences to ultimately improve our business and our customers’ success. We seek talent who wants to leverage their technical and people skills to help deliver solutions to clients directly and become a trusted advisor in the process. Above all else, you should be highly self-motivated and extremely curious to learn more Sumo Logic and the vast problems that it can solve. Responsibilities Partner with the Account Executives / Account Managers to understand customer challenges and mains, and articulate Sumo Logic’s value proposition, vision, and strategy to customers Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase Be successful working with all levels of an organization, from executives down to individual developers and Site Reliability Engineers Deliver product and technical demonstrations of the Sumo Logic service Work cross functionally with Product Management and Engineering to improve the Sumo Logic service based on your experience with customers Requirem

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Are you interested in relocating to Singapore? Okta is looking for a results-oriented and strategic Head of Marketing who loves driving revenue and digging into new Go-To-Market challenges. You will lead the team of marketing professionals and lead the creation of the plan of programs / regionalized campaigns targeting all segments in the key geographies to fuel our APJ expansion. You are a seasoned growth marketer who thrives in a dynamic environment and moves quickly to build structure and process. You will be comfortable collaborating across the entire APJ leadership team, leading the development of a comprehensive marketing plan, and managing a team of 10+ spanning regional marketing, partner marketing, and customer growth. You will also serve as the primary liaison with global teams, who are based across our corporate offices and remote locations worldwide. If you are successful in this role, Okta will provide you with sponsorship as well as provide a relocation package. DUTIES AND RESPONSIBILITIES: Drive APJ Marketing Strategy and Pipeline Generation: Define and own the comprehensive APJ demand marketing strategy, covering all segments from SMB to the region’s largest accounts, and maximizing total pipeline by integrating deep Business/Sales Development knowledge. Maximize Customer Growth: Define and execute the post-sales marketing strategy, focusing on increasing customer retention and adoption, and accelerating expansion through targeted upse

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta’s Public Sector Team is Growing Digital identity is driving transformation across government, and at Okta, our technology and people are at the heart of many of these success stories. On the Workforce Identity side, Okta enables seamless, secure access to the tools government employees rely on daily to carry out critical work. On the Customer Identity side, we empower teams to create engaging, secure user experiences—whether for citizen-facing applications, mobile driver’s licenses, or national digital identity initiatives. With flagship customers across the Australian Federal Government, Okta has established a strong foundation in this market. Our commitment to government customers is further reinforced by our local data centre and IRAP certification, ensuring we meet stringent security and compliance requirements. We are now looking for a dynamic sales leader to build upon this success and drive further growth across Federal accounts. At Okta, we provide our Account Executives with an environment where they can contribute from day one, supported by a world-class onboarding program and continuous opportunities for learning and development. Your work will make a tangible impact—shaping the future of digital identity and driving positive social outcomes. As Our Leader in Public Sector for Federal, You Will Define and execute a long-term vision, strategy, and targets to drive growth across Australian Federal Government accounts. Lead and align a high-per

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for an Solution Engineer who is ready to solve complex data challenges and help enterprises realize the full potential of the AI Data Cloud. While data architecture depth remains important, this role is especially suited to someone who can build trust on the ground, drive technical progress within complex customer environments, and help uncover new opportunities over time. You will also serve as a technical customer advocate internally at Snowflake, ensuring that your customer’s needs drive our product roadmap and innovation. As a Snowflake Solution Engineer you must excel at translating complex technical concepts into compelling business value propositions that resonate with our customers. We look for low-ego individuals who thrive in dynamic and fast-moving environments. At Snowflake, your role isn't just to execute a function, but to challenge assumptions and redefine the future of how work gets done. In this role you will get to: Partner with account executives and cross-functional teams to drive the technical win across the sales cycle Present Snowflake’s vision, platform, and value to technical and executive audiences Work hands-on with customers to demonstrate the value of Snowflake through discovery, demonstrations, workshops, and proof-of-concept eng

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Solutions Engineer Snowflake is growing fast, and we are looking for a Solutions Engineer to help customers understand, evaluate, and realise the value of the Snowflake AI Data Cloud. In this role, you will partner closely with Sales, Product, Engineering, and Marketing to connect customer business challenges with modern data and AI solutions. You will be a trusted technical advisor throughout the customer journey, combining strong technical depth with customer-facing communication, solution design, and practical execution. What you will do Partner with account executives and cross-functional teams to drive the technical win across the sales cycle. Present Snowflake’s vision, platform, and value to both technical and executive audiences. Work hands-on with prospects and customers through discovery sessions, demonstrations, workshops, and proof-of-concept engagements. Guide customers on modern data architecture, solution design, and implementation approaches across analytics, data engineering, AI/ML, performance, and governance. Translate customer business challenges into practical solution patterns that drive adoption and long-term value. Build trusted relationships with architects, engineers, platform teams, and business stakeholders within strategic accounts. Maintain an

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is growing fast, and we are looking for a Solutions Engineering Manager to lead and develop a high-performing team of Solutions Engineers. In this role, you will partner closely with Sales, Product, Engineering, Marketing, and other cross-functional teams to drive technical sales success, support customer growth, and help customers realise the value of the Snowflake AI Data Cloud. You will combine people leadership, technical credibility, and commercial judgment to scale team performance across complex enterprise opportunities. This is a strategic leadership role focused on coaching, team development, technical sales execution, and cross-functional alignment. In some environments, this role may be less hands-on technically than an individual contributor Solutions Engineer role and more focused on enabling the team to execute at a high level. What you will do Lead, coach, and develop a team of Solutions Engineers to drive strong technical and business outcomes across the sales cycle Partner with account executives and sales leadership to drive technical win strategies across new business and expansion opportunities Build a high-performance team culture grounded in accountability, collaboration, coaching, and continuous development Support team members in customer d