Customer Enablement Manager Jobs

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Paris. We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both French and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release config

Technical Services operates with a global footprint, maintaining a presence in key cities such as New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Our commitment to exceptional customer satisfaction is underpinned by a 24x7x365 'follow-the-sun' support strategy, executed by dedicated regional teams across the Americas, EMEA, and APAC. We are seeking a visionary leader to join the MongoDB Technical Services organization to oversee regional teams of MongoDB Premium Services Support Engineers. These specialists possess deep expertise in resolving challenges related to core database functionality and troubleshooting complex cloud environments to facilitate high-scale customer success. For this hybrid role, we are specifically interested in meeting candidates located in Palo Alto, CA or San Francisco, CA. Core Responsibilities of the Team Diagnosing and resolving performance issues: Identifying, troubleshooting, and fixing performance-related bottlenecks Advising on design and architecture: Providing technical guidance on architectural design, including replication and global data distribution, to ensure low latency, high availability, and compliance with data sovereignty requirements Serving as a customer advocate: Advising on upcoming roadmap features and articulating strong business cases to drive the swift resolution of critical issues Engaging in global collaboration: Partnering with regional peer teams and sharing account context to anticipate client needs before an event, ensuring a seamless and elevated level of global service Fostering a culture of continuous learning: Growing technical skills through training participation, maintaining industry awareness, and developing specialize

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” We are looking to speak to candidates who are based in Houston, Austin or Dallas for our hybrid working model. The Opportunity As a Senior Enterprise Account Executive, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end usersGrow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts. Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers

We are seeking a highly skilled Recruiter to join our Go To Market (GTM) Talent Acquisition team in the United States. This individual will bring deep sourcing capability, strong market insights, and proven recruiting experience to identify and engage top talent across strategic roles, with a focus on Customer and Go-to-Market functions (Solution Consulting, Customer Success, Professional Services, and Support). The ideal candidate brings experience building talent pipelines through proactive outreach, targeted market research, and thoughtful partnership with hiring managers, while delivering a high-touch candidate and stakeholder experience throughout the recruiting process. This is a six-month remote contract role based in the United States. Key Responsibilities Full-Cycle Recruiting: Manage the full recruitment lifecycle across multiple roles and business units, partnering closely with hiring managers to drive search strategy, candidate engagement, interview process management and offer execution Strategic Sourcing: Proactively identify and engage top talent through advanced sourcing techniques, including Boolean search, LinkedIn Recruiter Gem, Greenhouse, referrals, and professional networking. Build pipelines of qualified talent with a strong focus on passive candidates and hard-to-reach profiles Candidate Experience: Deliver a high-touch, highly responsive candidate experience from initial outreach through offer stage, ensuring clear communication, strong follow-through, and a professional representation of the MongoDB brand Market Mapping & Talent Intelligence: Develop a clear view of talent markets, industry trends, and hiring dynamics to shape search strategy and inform hiring decisions Stakeholder Partnership: Partner closely with hiring managers and business leaders

As a Growth Marketing Manager, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. We are looking to speak to candidates who are based in Tysons for our hybrid working model. In particular, you will be Partnering closely with the Product teams to create digital experiences

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour. Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. We are looking to speak to candidates who are based in Sydney for our hybrid working model. Responsibilities As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.&nbs

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As a Senior Enterprise Account Executive, Growth you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. We're looking to speak with candidates based in Los Angeles for our hybrid working model. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts. Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP an

Get to Know the Sales Team Our sales team’s success is MongoDB’s success. We help customers solve challenges and build their next big thing. And our mission is to bring our developer data platform to new markets and new businesses around the globe. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” The Opportunity As an Enterprise Account Executive, Growth, you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities within an existing customer base, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. This role will be based remotely in Monrtreal What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Grow a current base of MongoDB customers by landing new workloads through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Collaborate with the sales ecosystem to drive sales initiatives and partnerships Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach What You’ll Bring To The Role 5+ years of quota-carrying field sales experience with a focus on closing new workloads and expanding accounts Demonstrated ability to successfully expand existing accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG, etc) is

About the job The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. About The Role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enteprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in Paris for our hybrid working model. About The Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional S

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in Madrid for our hybrid working model. About the Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes What you will bring to the table 4+ years field experience of quota-carrying experience in a fast-paced and competitive market Demonstrated ability to open new accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled in building business champions Driven and competitive. Possess a strong desire to be successful Things we love Passionate about growing your career in th

Role Overview The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. We are looking to speak to candidates who are based in Bangalore for our hybrid working model. Position Expectations Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between. Expert resource on best practices in running MongoDB at scale, whatever that scale may be. Advocate for customers' needs, interfacing with our product management and development teams on their behalf. Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Qualifications We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience. The ideal candidates should have: &lt

We are seeking a visionary Answer Engine Optimization Lead to spearhead our Large Language Model (LLM) and AI platform visibility strategy (e.g., ChatGPT, Claude, Google AI Overviews, Perplexity). Reporting into the Director of Marketing Acquisition, this role will be responsible for expanding our brand authority, maximizing developer mindshare, and driving new customer acquisition by optimizing MongoDB’s presence within LLM and answer engine responses. If you thrive at the intersection of technical content architecture, structured data, community advocacy, and AI-era discovery—and you want to lead a team on the front lines of defining the next wave of search experience optimization—this is a critical leadership role designed to accelerate target audience awareness and Product-Led Growth (PLG). This role will be based remotely in the United States. Key Responsibilities Define & Execute AEO Strategy: Design and own MongoDB’s global LLM visibility growth initiatives. Develop and execute strategies focused on increasing the citation share, sentiment, and accuracy of MongoDB across various technical developer audiences and agentic AI models Team Leadership: Oversee and scale a high-performing team of SEO, AEO, and content optimization professionals, fostering a culture of rapid experimentation in the AI search space Technical Information Architecture: Collaborate with Product, Engineering, and Documentation teams to optimize MongoDB’s digital footprint for LLM crawlers. Impose best practices for structured data, schema markup, knowledge graphs, and API/documentation accessibility to facilitate flawless RAG (Retrieval-Augmented Generation) ingestion UGC Response & Community Advocacy: Coordinate a multi-team framework (including Developer Relations and Support) to ensure timely, high-quality, and LLM-friendly insights are present on critical developer watering holes (e.g., Reddit, Stack Overflow, GitHub, Wikipedia). Leverage "build in public" tactics to organicall

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Singapore for our hybrid working model. As an ideal candidate, you will have: Ideally, 12+ years of related experience in a customer facing role, minimum 7 years of pre-sales experience while navigating complex enterprise software sales cycles with multiple stakeholders Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Presented at industry conferences, published articles, papers or blog posts sharing expertise and showing though

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Kuala Lumpur, Malaysia for our hybrid working model What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early stages of the sales cycle, contributing to strong handoffs and clean deal progression Maintain rigorous pipeline hygiene in Salesforce and sales engagement tools Consistently exceed monthly and quarterly opportunity targets We’re looking for someone with Has a track record of setting goals and exceeding them in competitive or performance-driven environments Communicates clearly and confidently in Thai (fluent) Takes ownership of outcomes and follows through on commitments

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Sao Paulo for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all can