Customer Enablement Manager Jobs

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Specialist II is responsible for cultivating customer relationships, gaining a deep understanding of their business challenges and determining where D&B can provide value. This role requires a deep understanding of Dun & Bradstreet’s product offerings and the specific business concerns facing our customers.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Product Manager will lead the strategy, development, and management of AI-native products within our portfolio. This role involves driving product vision, market analysis, and cross-functional collaboration to deliver innovative solutions that meet customer needs and align with business goals. The Senior Product Manager will be responsible for overseeing the product lifecycle from ideation through to launch and beyond, ensuring the product’s success in the market.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Educational qualification: Good knowledge of Linux environment and having an idea about shell scripting. Good knowledge of SQL. Basic knowledge of AWS. Basic knowledge of Java. Rest API working experience to execute curl, analysing request and response, HTTP codes etc. Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases. Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · You should work with us if you think seriously about what technology can do for people. · We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India

Key Responsibilities: Develop and maintain Enterprise Risk Management (ERM) frameworks Establish risk identification and assessment processes Create standardized risk taxonomies Assess materiality criteria for the risk universe Identify and analyze potential risks threatening organizational success Work with senior management to develop risk management strategies Conduct market and feasibility studies for strategic projects Implement robust internal control systems Technical Skills: Utilize financial and statistical tools for risk evaluation Design risk assessments, dashboards, and scorecards Monitor key risk indicators and emerging risks Develop contingency plans for potential threats Reporting and Governance: Provide risk oversight to senior management Create risk appetite statements Liaise with stakeholders and board members Ensure compliance with regulatory requirements Strong knowledge of risk management processes, preferably in a regulated financial institution, with the ability to work across organizational teams Why Join Us * High-impact role influencing both business outcomes and product direction. * Opportunity to work with rich customer and behavioral data at scale. * Direct exposure to leadership and strategic decision-making. * Data-driven culture with scope to shape how insights are used.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Key Responsibilities:- -Assist in gathering basic business requirements for Telco services. -Support documentation of functional specifications and user stories. -Learn and contribute to the product lifecycle of assigned services. -Monitor performance and health of live Telco services. -Assist in initial investigation of operational issues and incidents. -Support creation and maintenance of operational documentation. -Learn and utilize service monitoring tools and platforms. -Participate in testing of new service features or deployments. -Contribute to routine daily operations tasks. -Collaborate with cross-functional teams (Engineering, QA, Support). -Develop understanding of Telco protocols and service delivery. -Enhance skills in data analysis, reporting, and troubleshooting. Qualification Required:- - B.E. Electronics & Telecommunications graduate. - 2–5+ years of exp

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Educational qualification: 5 to 7 years experience into TechOps role Good knowledge of Linux environment and having an idea about shell scripting. Good knowledge of SQL. Basic knowledge of AWS. Basic knowledge of Java. Rest API working experience to execute curl, analysing request and response, HTTP codes etc. Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases. Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · You should work with us if you think seriously about what technology can do for people. · We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & mer

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company

Title: Manager/Sr. Manager - VOC Research About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role:We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes. ResponsibilitiesManage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives. Conduct research with internal and external users to derive actionable insights for business and product teams. Coordinate research operations including vendor payments, user incentive distribution, and participant management. Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform. Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys. Prepare research summaries, reports, and presentations with clear recommendations. Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives. Expectations/ Requirements: Minimum 2 years of Research and Analytics, with Stock Broking Industry experience. Strong communication

Title: AM/DM - VOC Research About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a customer-centric and execution-oriented VOC Research Executive to support user research and voice-of-customer initiatives for Paytm Money. The role involves conducting qualitative and quantitative research, managing research operations, and generating actionable insights to improve user experience and business outcomes. Responsibilities: Manage and maintain focus groups across different investor and trader cohorts for qualitative and quantitative research initiatives. Conduct research with internal and external users to derive actionable insights for business and product teams. Coordinate research operations including vendor payments, user incentive distribution, and participant management. Build detailed user personas across various cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a knowledge base capturing investor and trader behavior patterns on the platform. Support business and product teams with insights across acquisition, activation, retention, and reactivation journeys. Prepare research summaries, reports, and presentations with clear recommendations. Work closely with cross-functional stakeholders to ensure smooth execution of VOC initiatives. Expectations/ Requirements: Minimum 4 years of Research and Analytics, with Stock Broking Industry experience. Strong communication and stakeholder m

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Director of Product Management leads the strategic vision and execution of a product portfolio of like products, overseeing the entire lifecycle from conception to launch by driving cross-functional collaboration to develop and deliver innovative solutions that meet market needs and align with business objectives, while fostering a strong customer-centric approach and leading a high-performing product management team. This role is critical in driving strong market adoption, competitive positioning, and revenue growth.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Principal Product Manager will lead the strategy, development, and management of major products through the entire lifecycle. This role involves driving product vision, market analysis, and cross functional collaboration to deliver innovative solutions that exceed customer needs and align with business goals. The Principal Product Manager will be responsible for overseeing the product lifecycle from ideation through to launch and beyond, ensuring the product’s success in the market. Product function participates in the development of document specifications that outline revisions or additional features of existing products, and the conception of new products. Completes market research to identify trends and/or needs of targeted clients/customers. Analyzes and compares competitor's product lines in relation to the organization's current offerings. Develops strategies for competitive positioning to increase sales and promotions. Serves as a liaison between other departments to gather client/customer feedback and disseminate information about the status of product development

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Product Analyst II will support the Global organization by providing data-driven insights for commercial purposes as well as product innovation. The Product Analyst II role involves analyzing product trends, customer feedback, and product performance to help develop and optimize the company's product offerings and at the same time identify up and cross sell opportunities for sales, provide insights to marketing on customer engagement to stimulate targeted behavior as well as build and enable content to identify new prospects and retain clients. The Product Analyst II will work closely with cross-functional teams to ensure products meet business goals.

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Sales Development function is responsible for prospecting, educating and qualifying leads to create opportunities for the Account Executives to close. This function helps drive higher retention with a focus on building trust to generate long term customer relationships.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Key Responsibilities:- -Assist in gathering basic business requirements for Telco services. -Support documentation of functional specifications and user stories. -Learn and contribute to the product lifecycle of assigned services. -Monitor performance and health of live Telco services. -Assist in initial investigation of operational issues and incidents. -Support creation and maintenance of operational documentation. -Learn and utilize service monitoring tools and platforms. -Participate in testing of new service features or deployments. -Contribute to routine daily operations tasks. -Collaborate with cross-functional teams (Engineering, QA, Support). -Develop understanding of Telco protocols and service delivery. -Enhance skills in data analysis, reporting, and troubleshooting. Qualification Required:- - Fresher B.E. Electronics & Telecommunications graduate. - 6–12+ yea

Title: Business Growth - Research & insights About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a highly driven and user-focused Research Lead to build deep customer understanding for Paytm Money. The role involves leading end-to-end research initiatives, collaborating closely with cross-functional stakeholders, and translating user behavior into actionable business and product insights. Responsibilities: Lead end-to-end research initiatives from stakeholder requirement gathering to execution and presentation of actionable insights. Design structured research frameworks, surveys, discussion guides, and user insight mechanisms. Manage and mentor research executives to ensure high-quality project delivery. Collaborate with leadership, business, product teams, and external vendors for customer-centric decision making. Build detailed user personas across investor and trader cohorts such as scalpers, swing traders, and long-term investors. Develop and maintain a centralized knowledge base on investor and trader behavior patterns. Translate research findings into recommendations across acquisition, activation, retention, and reactivation journeys. Work closely with product and growth teams to influence roadmap prioritization using user insights. Expectations/ Requirements: Minimum 4-5 years into Research and Analysis, with exposure to Stock Broking Industry. Strong understanding of qualitative and quantitative rese