Customer Experience Associate Jobs

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

Citi's U.S. Consumer Cards (USCC) business is one of the largest card issuers in the United States, serving millions of customers across a broad portfolio of branded, co-brand, and retail services card products. We are seeking to hire a VP Rewards Reengineering - Strategy and Analytics position to be part of the USCC Pricing and Rewards Reengineering team. The VP Rewards Reengineering - Strategy and Analytics position will report to Rewards Reengineering Analytics Lead and will be responsible for developing Rewards strategies grounded in data, customer, and operational insights. This individual will leverage financial analysis to enhance portfolio profitability through many rewards strategic work, balancing customer experience and ensuring regulatory compliance. This role will partner across multiple teams, including Product, Finance, Risk, Legal, Compliance, Technology and Operations to drive Rewards strategies for USCC. Key Responsibilities: Develop comprehensive Rewards strategy recommendations based on in-depth customer insights (both quantitative and qualitative), sound financial impact forecasting and thorough understanding of competitive landscape and regulatory environment Evaluate new initiatives by developing financial sizings, weighing risk / reward tradeoffs, assessing customer impact, and various other key factors Retrieve data and conduct data driven analytics using various analytical tools, software, and techniques Develop robust forecasting and tracking capabilities, and ensure robust quality control in Rewards processes Understand regulatory implications associated with Rewards policy and develop mitigation / opportunity strategies Communicate clearly and effectively to business partners and senior leaders Candidate Qualifications 6+

Work Flexibility: Field-based Due to the nature of this role and travel requirements associated with this role, we will accept candidates from the 48 continental United States. Job Summary: As a National Leaves Clinical specialist, you will work directly with a JR/MPS team to support robotic and manual joint replacement procedures. You will be required to work within RepSuite for scan and schedule management in multiple territories across the country for employee leave of absence and when otherwise needed by the business. The NLCS will directly report to the Senior Manager, LEAP but indirectly work alongside local Mako Manager, JR Sales Manager, and GM. When not deployed the NLCS will assist and train with local JR team and execute all necessary clinical functions with that team. Field assignments can be a short as two week and as long as 3 months or more. Essential Duties & Responsibilities: Clinical Expertise in robotic applications Develop and maintain expert-level knowledge of Mako robotic systems, their functionalities, and clinical applications. Develop and maintain expert-level knowledge of manual joint replacement instrumentation and implants. Serve as a clinical resource to healthcare professionals, offering insights, training, and support. Deliver comprehensive customer experience tailored to surgeons, nurses, and other clinical staff during the deployment. Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources. Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako and manual instrumentation and implants. Relationship Building: Build and maintain strong relationships with healthcare providers and hospital staff, internal team members and potential new c

About the Team DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customers’ doorsteps. About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and lead from the front. You’re excited about this opportunity because you will… Lead. Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations. Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, help clean and organize work areas. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules. Help improve operations. Contribute ideas to improve our quality and customer experience. We’re excited about you because… You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You have a proven track record of success in a warehouse, retail, or restaurant environment. You’re able to be on your feet, and move heavy product. You are excited and physically able (with or without accommodation) to lift up to 40 lbs, and can operate a pallet jack and hand truck. You have a high school diploma or GED equivalent. A college diploma is bonus points. You are at least 18 years of age. You're organized and proficient in Google Docs and Google Sheets. You have flexibility in your schedule. You may be required to work any day of the we

Job Details: Job Description: Owns the qualification of manufacturing ramps to high volume, ensuring the quality and reliability of products and processes sustainably meet organizational requirements. Specifies inspection and testing mechanisms, conducts quality assessments and audits, and evaluates materials, processes, and techniques used in production to confirm compliance to quality standards associated with products and production equipment. Owns health and performance indicators for product quality and reliability that drive optimization of cost, ramp, and volume upside efforts. Drives continuous process improvement and proactive quality programs in the factories to develop a quality culture mindset. Represents quality and reliability function in product engineering and product development forums and makes recommendations in design or formulation to improve system and/or process and product reliability. Responsible for excursion management, change control, supplier audit, and driving supplier continuous improvement. Exhibits leadership amidst complex and impactful MRBs. Develops and implements systems and capabilities for early detection and containment of excursions, conducts risk assessments, and dispositions discrepant material. Synthesizes and extracts insights from structured and unstructured data using statistics and machine learning to determine the disposition of products and systems that do not meet required specifications. Responds to customer reported issues related to manufacturing and provides engineering solutions to address customer concerns and improve customer experience. Note: This role requires regular onsite presence to fulfill essential job responsibilities. <p style="text-align:inh

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep at lightspeed. As a Wolt Market Area Manager you have ownership of supporting a team of 6-8 Store Managers and Store Team Leads and together running a world-class grocery delivery operation. You are leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation. In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day. What you’ll be doing Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores. Focus on the continuous improvement of our operations. Key focus areas include: safety, quality, customer experience,

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ Join Wolt as a Full-Time or Part-Time English Speaking Support Associate! ⭐ Are you a great communicator? Do you enjoy working in a fast-paced, dynamic environment? Excited to be a part of a supportive team? If your answer is “yes,” then this role might be perfect for you! 🤩 We’re looking for onsite full-time or part-time (30 hrs/week) Support Associates who can communicate fluently in English, both in writing and speaking. We are also welcoming students to apply! You’ll join our Support team for the North region in Budapest (Office location: 2nd district) and as part of our Shared Service Center, you’ll be supporting Wolt countries and making a real impact every day. 💙 What You’ll Be Doing Assisting customers, courier partners, and venues across multiple countries via live chat and phone Helping ensure smooth and efficient delivery operations Working closely with the support team and other Wolt teams to continuously improve our service 🌟 What We’re Looking For You don’t need previous customer service experience - we’ll train you! If you do have experience, that’s a bonus, but what really matters is your attitude and eagerness to learn. You’re a great fit if you: Communicate clearly, warmly, and with a customer-first mindset Learn quickly, multita

Work Flexibility: Hybrid or Onsite In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence. What You Will Do Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently. Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information. Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences. Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking. Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements. Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance. Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making. Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness. What You Will Need Required Qualifications Bachelor’s degree required. Minimum 6 years of professional experience in a related field. Experience working wi

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self taught, curious, and multi-faceted.. You should also have 3- 5 years of relevant experience, either technical or non-technical customer service experience Excellent communication skills, both written and verbal Good knowledge of operating systems (Linux preferred) Understanding of basic network protocols (DNS, TCP/IP, TLS/SSL) Fundamental computing concepts Desire and ability to rapidly learn a wide variety of new technical skills Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Ope

Job Requisition ID # 26WD101203 Position Overview We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry. Work Location This is a hybrid role based in Denver, CO. Responsibilities Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities Manage day-to-day team operations, including workload, coverage, pr

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As an Associate Technical Support Engineer at Drata, you will help build trust by supporting customers as AI transforms compliance, risk, and assurance. This role is ideal for problem-solvers growing beyond tickets—building skills across APIs, integrations, identity, cloud infrastructure, and AI workflows while making agentic experiences useful and trusted . You will partner with E

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Representative I is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Rep I will make the determination if a complex request should be transferred to a pharmacist for assistance. Additionally, the Rep I is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials. In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology. As well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. This position requires schedule flexibility including rotations through nights, weekend and holiday coverage. Required Qualifications - 1 year experience in customer service or call center environment - Must be able to work from home - Have high speed internet Preferred Qualifications - Previous experience in pharmacy or healthcare industry. - Associate's or Bachelor's Degree. Pharmacy Technician License Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 <p sty

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Technician I is the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base. The Tech I will make the determination if a complex request should be transferred to a pharmacist for assistance. Additionally, the Tech I is responsible for maintaining complete, timely, and accurate documentation of all approvals and denials. In order to be successful in this role you will need proficiency pronouncing drug names and diagnosis and recognizing medical terminology. As well as navigating multiple software systems to document conversations and outcomes, which require keyboarding skills. This position requires schedule flexibility including rotations through nights, weekend and holiday coverage. Required Qualifications - 1 year experience in customer service or call center environment - Must be able to work from home - Have high speed internet Preferred Qualifications - Previous experience in pharmacy or healthcare industry. - Associate's or Bachelor's Degree. Pharmacy Technician License Education High School Diploma or equivalent GED Anticipated Weekly Hours 40<p style="text