Customer Experience Associate Jobs

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identi

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Sales Engineer II, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we’re building our platform for scale. We’re looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences. What you'll do: Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting Creating and maintaining public and internal documentation to help scale the team Act as the internal and external expert in the integration and usage of the CLEAR identity platform Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap Stay up-to-date with the latest trends and developments in the Healthc

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Solutions Engineer, you will be responsible for ensuring our customers successfully integrate with the CLEAR1 platform, with a focus on our Healthcare vertical. You will work across the Growth, Product, and Engineering teams to develop a deep understanding of the problems our customers are facing and influence how we’re building our platform for scale. We’re looking for a candidate with an excellent technical background who is looking to have a direct impact on customer and developer experiences. What you'll do: Lead presales customer engagements, including technical discovery, product demos, use case demos, RFPs, solution and integration scoping, and proof-of-concepts Drive customer integration for enterprise-level customers including building reference applications, prototypes, and architecture diagrams Develop code samples, integrations, and applications to demonstrate best practices and minimize customer development time, across a variety of languages and frameworks Support customers throughout the presales, proof of concept, and integration processes, assisting with common coding issues and patterns or troubleshooting Creating and maintaining public and internal documentation to help scale the team Act as the internal and external expert in the integration and usage of the CLEAR identity platform Collaborate across Sales, Product and Engineering to ensure that CLEAR strategically incorporates customer feedback and new product features into our roadmap Stay up-to-date with the latest trends and developments in the Health

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Important to read before submit application: This role must be physically based in China. The Community You Will Join: Community Support Engineering (CSE) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSE in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc A Typical Day: Collaborating with cross-functional partners to deeply understand business problems before developing project solutions. Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant; Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborati

Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... This role is for a Staff Technical Program Manager within GoDaddy’s engineering organization, focused on building scalable, fault-tolerant systems that power critical customer and platform experiences at massive scale. GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success! What you'll get to do... As a Staff Technical Program Manager, you will be at the forefront of our project management efforts. You will coordinate the seamless delivery of technical programs, ensuring our projects are successfully implemented and meet the highest standards. Your role is pivotal in driving our mission forward by: Leading and coordinating multiple workstreams across product engineering, legal, and enterprise customer commitments. Owning the program layer of cloud environment security efforts, including control rollout, remediation SLAs, and audit readiness. Building mechanisms for seamless execution such as product-style intake, prioritization frameworks, and launch readiness reviews. Partnering closely with product management, build, and engineering leadership to ensure successful project launches and smooth deprecation of prior tooling. Holding your own in architecture reviews, build docum

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The tvScientific by Pinterest team is building a new enterprise cross-sell motion focused on growing off-platform revenue in close partnership with Pinterest’s NAMER Enterprise sales team. As a Senior Client Partner, you’ll help establish how we go to market together across CTV, video and programmatic opportunities, creating a seamless experience for customers with integrated needs. You’ll play a key role in shaping the team’s operating model, strengthening collaboration across sales teams and driving incremental revenue across enterprise accounts. What you’ll do: Lead enterprise cross-sell efforts for tvScientific by Pinterest in partnership with Pinterest’s NAMER Enterprise sales team, with a focus on growing off-platform revenue across CTV, video and programmatic opportunities Build and execute joint account plans with Enterprise Client

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role: As a Machine Learning Engineer, you will have the opportunity to collaborate closely with senior engineers and product leaders as part of your team. Together, you'll develop and enhance Instacart's ads systems. You will use machine learning to devise and refine solutions in crucial areas such as ads selection, ranking, bidding, and auction across all of Instacart’s consumer facing surfaces and Ads Ecosystems. You will actively contribute to initiatives, assisting in all stages of ML projects from the initial concept, through prototyping and experimentation, to final launch. About the Team: The Ads Response Prediction team owns systems, algorithms and ML models to ensure a relevant and engaging Ads experience to customers of all the platforms powered by Instacart. This includes search and exploration retrieval systems, Sequential Modeling an

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role The Financial Intelligence team, part of Ramp's Applied AI org, powers the agentic analysis, FP&A, and book-close experiences that over 70,000 businesses rely on to run their finances. We turn messy financial data into a fast, trustworthy, governed data layer that AI agents can work with and build artifacts on top of. This is a frontend-leaning role for an engineer who obsesses over interaction design and data-dense UX, but is just as comfortable designing the API that feeds it. You'll own the surfaces customers actually touch: agentic financial analysis, month-end close, and exploratory data experiences that feel as polished as the best business intelligence tools. If you want your frontend work to sit at the center of real production LLM systems rather than being bolted on at the end, this is the role. What You’ll Do Design and ship customer-facing AI experiences end to end, from React UI through to the APIs and data contracts behind them Build BI-tool-quality interfaces for agentic analysis, FP&A, and book-close workflows:

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As the Enterprise Sales Manager, Caper you will own a portfolio of global enterprise retailers to strategically sell in Caper cart and deepen our in-store relationships. You will lead the end-to-end acquisition sales strategy, in close partnership with BD Retail and Connected Stores leadership, for your portfolio. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine acquisition strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role with massive potential as the business grows. We are looking for candidates who are excited about Caper, smart cart technology, and the future of the in-store experience for customers! The Strategy & Planning team at Instac

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As the Enterprise Sales Manager, Caper you will own a portfolio of global enterprise retailers to strategically sell in Caper cart and deepen our in-store relationships. You will lead the end-to-end acquisition sales strategy, in close partnership with BD Retail and Connected Stores leadership, for your portfolio. In addition to your core sales responsibilities, you will collaborate internally with Product, Finance, Marketing, Legal, Ops, and Partnerships to refine acquisition strategies and build / tailor external-facing communications to achieve win-win outcomes for Caper and retailers. This is an individual contributor role with massive potential as the business grows. We are looking for candidates who are excited about Caper, smart cart technology, and the future of the in-store experience for customers! The Strategy & Planning team at Instac

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Wolt is a Finnish technology company best known for our food delivery platform. We also partner with a wide variety of businesses, from grocery chains and retailers to online pharmacies. Wolt Drive — our delivery-as-a-service (DaaS) solution — is experiencing substantial growth in Romania and the broader Central European region. As a Wolt Drive Sales Specialist, you will be a key communicator between our local team and sales partners, ensuring optimal success for both Wolt and our partners. About the Role You’ll support the sales growth of Wolt Drive and you’ll be responsible for identifying, negotiating, and closing partnerships with restaurants and retailers. You’ll build strong pipelines, manage relationships, and collaborate closely with cross-functional teams to ensure long-term partner success. Day-to-day in this role you’ll: Assist with sales growth in Romania ensuring existing partners and customers enjoy their experience with Wolt Drive; Establish strategic partnerships with companies that benefit from last-mile delivery solutions; Identify new partnership and growth opportunities, using data and business insights to enhance performance; Work closely with retail and restaurant sales teams to expand existing partnersh

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer: Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee. What you bring: Proven business development success through effective use of core sales tools (Knowledge of SalesForce, LinkedIn Sales Navigator, Outreach, Lusha) Previous experience working as an SDR in a B2B SaaS Tech company Able to negotiate skillfully, promote/sell ideas persuasively Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team Extremely self-motivated with a d

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer: Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee. What you bring: Proven business development success through effective use of core sales tools (Knowledge of SalesForce, LinkedIn Sales Navigator, Outreach, Lusha) Previous experience working as an SDR in a B2B SaaS Tech company Able to negotiate skillfully, promote/sell ideas persuasively Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team Extremely self-motivated with a d

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Margin Team is a high-leverage product engineering team building sophisticated investing and trading experiences for our most active users. Driving 100s of millions in revenue, the team provides the critical tools customers need to successfully manage their investments. Our primary offering –margin– has scaled to over $15B in usage and remains one of the fastest-growing revenue streams at Robinhood. Our team works closely with product, design, data, and partner engineering teams to make a complex financial product feel clear, intuitive, and trustworthy. As a Web Developer on this team, you would help build and scale customer-facing web experiences for Robinhood Crypto, contributing to products that support international users from onboarding through trading and funding. You would partner closely with product, design, and cross-functional engineering teams to ship high-quality features, support the launch of the web app in new markets, and help create safe, seamless crypto experiences as the platform expands. This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person w

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: We are seeking a hands-on engineering leader to head a new, small analytics engineering team at Drata. This team is responsible for the in-product analytics and reporting experience our customers rely on to understand their compliance posture, surface insights from their Drata environment, and turn data into action. This is a player-coach role. You will be writing code, designing s