Customer Experience Associate Jobs

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are seeking an experienced and detail-oriented GRC (Governance, Risk, and Compliance) Manager to build, support, and continuously enhance Baseten’s security governance, compliance, and privacy programs. As one of the early members of our security organization, you will play a key role in ensuring our platform meets and exceeds the highest standards for privacy, trust, and regulatory compliance. In this role, you’ll work cross-functionally with engineering, operations, legal, and leadership teams to develop policies, manage audits, and implement controls aligned with frameworks such as SOC 2, ISO 27001, ISO 27701, and FedRAMP. You’ll be instrumental in building scalable processes to manage risk, support customer assurance, and uphold Baseten’s commitment to security and compliance as we grow. RESPONSIBILITIES Governance & Policy Development: Design, implement, and maintain security governance frameworks, policies, and procedures that align with Baseten’s risk posture and industry best practices. Risk Management: Build and manage the company-wide risk assessment program, identifying, tracking, and mitigating key security and compliance risks. Compliance Operations: Lead efforts to achieve and maintain compliance with SOC 2, ISO 27001/27701, HIPAA, FedRAMP and other applicable standards and regulations. Audit & Certification Management: Coordinate external audits and certification processes, ensuring e

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We’re looking for a customer-obsessed software engineer to come ship with us. You’ll own features like multi-node training and products like serverless reinforcement learning (RL) from conception to MVP (and from MVP to GA!). You’ll work through the stack, architecting solutions from API and UI down to our infrastructure layer. You’ll fine tune models yourself to develop an understanding of user workflows. You’ll work closely with research engineers leveraging state-of-the-art training techniques to build experiences that accelerate model development and solve for real pain points. If you’re excited to dive deep into the training, let’s talk! THE PRODUCT Take a look at what we’ve built so far: Overview of the product so far Training docs overview Story of the Training product Research we've done EXAMPLE INITIATIVES Checkpointing Pipeline: Our checkpointing pipeline starts with automated checkpointing, a feature that ensures that versions of models created during training are automatically backed up to the cloud. Users are able to then deploy checkpoints seamlessly into inference servers, providing point-and-click integrations into inference frameworks like vLLM and Baseten’s Inference Stack. This enables customers to quickly evaluate the performance of their checkpoints with real traffic. Multinode training: Multinode training enables customers to easily run training jobs across multiple compute nodes, enablin

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. Product at Baseten Product at Baseten is a nascent function. Our company today has a strong engineering culture, is heavily customer-obsessed, and moves fast. We're building the product function now, and you'd be one of the people who defines it. You'll work directly with our founders and with some of the best systems and AI engineers and you'll set the standard for what product looks like here. PMs at Baseten don't sit above engineers - you earn ownership by being technical, finding the truth in front of customers, building great cross-functional relationships, and just shipping great product experiences. The role Once a model is deployed, keeping it fast, reliable, and economical at scale is where production inference is won or lost. You'll own the surface that makes that happen: how deployments autoscale, how traffic is routed, how the system fails over, and how workloads scale across clusters and regions. You'll own these as products end to end - both how they work under the hood and how customers configure and observe them - and you'll help set and define the roadmap that infrastructure and product teams alike can build towards. This space is largely still evolving - think Cloud Infrastructure in mid-2000s. Your job is to make it 10x easier to reliably scale and serve AI models in production and set the market standard. Impact and outcomes you'll drive You will own how workloads scale and where they land — autosca

About the Role & Team We’re looking for an Engineering Manager to lead the Delivery and SDK team within Statsig at Amplitude. This team builds the systems that connect developers to Statsig and safely deliver product experiences to end users around the world. The team owns two foundational areas: Delivery: The globally distributed systems that evaluate Experiments and Feature Gates and deliver the resulting experiences to end users. These systems sit directly in the critical path of our customers’ applications, making availability, scale, correctness, and latency essential. SDKs: More than 30 SDKs spanning web, mobile, server, edge, TV, gaming, and emerging platforms. Our goal is to meet developers wherever they build and give them an ergonomic, reliable way to integrate Statsig into any application or technology stack. This is a uniquely broad technical leadership role. You’ll work across distributed systems, mobile platforms, server runtimes, edge environments, and developer tooling—sometimes all in the same week. We’re looking for a hands-on, technically versatile leader who enjoys moving between technologies, learning unfamiliar systems, and solving problems across abstraction boundaries. You don’t need to be the world’s foremost expert in a single language or platform. You do need the curiosity and technical judgment to work effectively across many of them—and the ability to build a team that can make a complex, polyglot ecosystem feel simple and dependable to developers. What You’ll Do Lead and grow the team responsible for Statsig’s global delivery infrastructure and ecosystem of 30+ SDKs. Experience leading a team of 8-10 team members Define the technical strategy for highly available, low-latency evaluation and delivery systems operating at global scale. Make Statsig exceptionally easy to adopt by continuously improving SDK ergonomics, performance, reliability, consistency, and documentation. Expand our SDK coverage as new languages, frameworks, runtime

About the Role We're looking for a Senior AI Engineer to help advance Amplitude's AI products and the foundations they're built on. As AI reshapes how customers analyze data, build products, and act on insights, we need engineers who can move fluidly between deep technical work and product judgment, shipping AI capabilities that customers and internal teams actually rely on. This role is both visionary and hands-on. You'll identify where AI creates the most leverage, build the systems that deliver it, and establish the patterns that let the rest of the company build faster on top of your work. You'll contribute to customer-facing AI products, the platform infrastructure beneath them, and the internal tooling that helps Amplitude operate as an AI-native company. What You'll Do Ship high-impact AI features and products that change how customers and internal teams work, from agentic workflows to embedded intelligence across the Amplitude platform Design and build the foundational infrastructure behind Amplitude's AI systems: orchestration, evaluation, retrieval, context management, and integrations with the broader product ecosystem Identify high-leverage opportunities by deeply understanding user workflows, customer pain points, and emerging capabilities in the AI ecosystem Establish reusable patterns, primitives, and components that enable other engineers to build AI features confidently and consistently Drive adoption and quality through close collaboration with product, design, and customer-facing teams, with a relentless focus on real usage and measurable outcomes Set technical direction for AI systems at Amplitude, making thoughtful build vs. buy calls, shaping evaluation strategy, and influencing the long-term roadmap Who You Are You're a highly capable engineer with a strong track record of shipping AI-powered systems that people actually use. You bring deep technical instincts, strong product sense, and a forward-thinking view of where AI is heading. Experienc

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Being an SDR at Vanta is, first and foremost, about hitting targets and driving revenue. But beyond that, it’s about joining a community that is deeply committed to your success and career growth. We believe that the future of our sales organization lies with our SDRs, which is why we place a strong emphasis on enablement and career advancement. You’ll receive the training, support, and mentorship you need to excel, with a clear path to advance within our sales team. This role is hybrid in office in San Francisco 3 days per week. Vanta is in a period of rapid growth, consistently outpacing our targets while maintaining stellar NPS scores. It’s an incredibly exciting time to join our team. As a Vantan, you’ll be part of a talented group of professionals who are passionate about making an impact. Join us, and you’ll not only help shape the future of internet security but also build a rewarding career in a company that truly values and invests in its people. If this sounds like you, and you're excited to join a growing team, we'd love to hear from you. What you’ll do as a Inbound Sales Development Representative at Vanta : Raise awareness and generate interest for Vanta through cold calling, emails, and social outreach to prospective customers Manage your own book of accounts and set the strategy for effective book management Develop a deep understanding of Vanta’s value proposition and products to effectively communicate their benefits to prospects. Master the use of tools like Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and 6Sense to identify and prioritize strategic accounts that support our move upmarket. Organiz

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is looking for a Sr Account Executive for our Upmarket team to take full ownership of the sales cycle in the UK market — bringing in new upmarket logos and helping shape the commercial sales playbook as we scale our EMEA presence. Vanta is growing quickly, we're profitable, and we're consistently outpacing our growth targets while maintaining exceptionally strong NPS scores. Our Sales team is leading the charge in growing market share as the category leader in compliance automation and trust management — and our EMEA commercial motion is a major part of that story. As a Sr AE in the UK, you'll be one of the key contributors to establishing Vanta's footprint in this market, converting both outbound and inbound pipeline into long-term customers and helping define how we sell to upmarket companies across the region. What you’ll do as an Account Executive at Vanta: Identify high-potential business verticals and execute outbound strategies to engage upmarket prospects across the UK Own the full sales cycle — from initial outreach through discovery, demo, negotiation, and close Convert inbound demand into closed-won business and long-term Vanta customers Manage and grow your pipeline, contributing to the maturation of Vanta's commercial sales process and playbook Tailor demos and sales materials to communicate the specific value of Vanta for each upmarket buyer Forecast accurately on a monthly and quarterly basis, maintaining strong pipeline hygiene in Salesforce Collaborate cross-functionally with SDRs, Solutions Engineering, GRC specialists, Legal, and Deal Desk throughout the sales process Surface prospect insights to inform

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. This role requires an in-office hybrid schedule, with 3 days per week in the SF or NY office with preference for NY. We are seeking an experienced Director of Sales Development (Upmarket) to drive pipeline generation and new business acquisition across our Commercial, Enterprise and Strategic segments . This leader will be responsible for a significant portion of our quarterly new business. You’ll lead, develop, and scale a team of 3 Front Line Managers and over ~30 Sales Development Reps, consistently meeting monthly, quarterly, and annual revenue targets. In this role, you’ll have a direct impact on near term outcomes at a high-growth company, while influencing how we build and support our customers' future success. What you’ll do as a Director, Sales Development at Vanta: Build sales development organizations from the ground up: creating playbooks, processes, and outbound motions rather than only inheriting and running existing ones Define and communicate a clear vision for the SDR organization, developing multi-year outbound and pipeline generation strategy aligned to GTM objectives, and evolving the motion as the market shifts Design, document, and operationalize repeatable sales development playbooks; continuously test, measure, and iterate on messaging, sequencing, territories, and workflows Build AI-powered workflows that automate research, prioritization, outreach, coaching, and administrative work, leveraging tools like Nooks, Clay, 6sense, Gong, Outreach, or similar, and thinking in terms of agent orchestration rather than just adding headcount Own ongoing hiring, mentoring, and development of SDR Managers and SDRs,

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About this role We’re hiring experienced performance engineers to make performance measurement at Supabase rigorous, repeatable, and actionable by product teams. This role owns the benchmarking and profiling systems we use to detect regressions, explain performance changes, and publish credible numbers for customers and the market. You’ll build the tooling and the methodology and make it easy for product teams to use it correctly. You’d join a new performance team as one of its first members, working alongside a deeply seasoned performance engineer, with the team growing to roughly six this year. There’s no legacy process to inherit — you’ll help define how we measure and communicate performance metrics at Supabase. What you’ll do Build and evolve benchmarking, profiling, and load-testing tooling (cloud, database, and end-to-end). Define benchmark suites and reference workloads that reflect real customer behavior (and evolve them as the products change). Establish performance baselines and regression gates across products (variance tracking, environment control, and detection of changes). Build mechanisms that turn benchmark results into action: triage workflows, owner routing, and clear, reproducible reports. Partner closely with database teams (e.g. Multigres, OrioleDB) to identify bottlenecks and land concrete performance improvements. Enable the company to publish credible, repeatable performance numbers for customers and the market. Help teams self-serve performance testing and make performance a first-class engineering concern. Problems you might work on Build our continuous benchmarking infrastructure so product teams can spot performance regressions early. Ideally, teams can run benchma

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re looking for a Senior Postgres Engineer to join our Postgres Team and help maintain and expand the stability and functionality of our hosted Postgres offering . You’ll work closely with customers, partners, product, engineering, support and success, helping us maintain a secure, stable, performant, and functional Postgres foundation. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What you'll own: Build and maintain PostgreSQL extensions in C and Rust, with a deep understanding of internals — parser, planner, WAL mechanics, and MVCC Diagnose and resolve issues in managed PostgreSQL deployments, including custom extension failures, core dump analysis, and performance bottlenecks Own idempotent deployment pipelines across thousands of running PostgreSQL instances, including testing and rollout strategies Manage complex extension ecosystems — compatibility, upgrade paths, and conflict resolution Work with PostgreSQL's background worker framework, shared memory management, and hook system to build reliable, scalable functionality Collaborate closely with customers, partners, product, engineering, support, and success teams to maintain a secure, stable, and performant Postgres foundation What you bring: Deep expertise in PostgreSQL internals - query planner, executor, and storage engine mechanics Proven experience building PostgreSQL extensions in both C and Rust Strong knowledge of PostgreSQL's permission model : RLS, roles, and grant systems Experience troubleshooting production issues in managed PostgreSQL environments, including custom extension issues, performance bottlenecks, and resource co

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the role. We’re building the next generation of agentic AI infrastructure at Cohere. This team sits at the intersection of ML systems, distributed infrastructure, and developer experience, creating the platform that powers autonomous AI agents at scale. You’ll work on hard, forward-looking problems with few established patterns, including secure code execution, agent state management, model routing, identity and authentication, and resource management for long-running agent workflows. This role is a strong fit for someone who combines systems depth with ML intuition. You should be comfortable building reliable infrastructure, thinking through distributed systems tradeoffs, and understanding how emerging agentic capabilities shape platform design. What you’ll work on. Secure execution environments for agent-generated code Identity, authentication, and trust boundaries for agents Model routing and orchestration across different model types and environments Rate limiting, quotas, and resource management for agent workflows State management, memory, and filesystem abstractions for agents. In this role you will: Turn emerging M

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why this role? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-thei

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Are you energized by building high-performance, scalable and reliable machine learning systems? Do you want to help define and build the next generation of AI platforms powering advanced NLP applications? We are looking for Members of Technical Staff to join the Model Serving team at Cohere. The team is responsible for developing, deploying, and operating the AI platform delivering Cohere's large language models through easy to use API endpoints. In this role, you will work closely with many teams to deploy optimized NLP models to production in low latency, high throughput, and high availability environments. You will also get the opportunity to interface with customers and create customized deployments to meet their specific needs. You may be a good fit if you have: 5+ years of engineering experience running production infrastructure at a large scale Experience designing large, highly available distributed systems with Kubernetes, and GPU workloads on those clusters Experience with Kubernetes dev and production coding and support Experience with GCP, Azure, AWS, OCI, multi-cloud on-prem / hybrid serving Experienc

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Member of Technical Staff, Search Why this role? We are looking for talented individuals to help us develop state-of-the-art models for information retrieval as part of our Search team. This group is working on a range of tasks including training our embedding and reranker models. You'll have the opportunity to revolutionise people's search experience by contributing to building an intelligent, efficient and precise search system and you would have a lot of opportunity to try new things out, innovate, and productionize your ideas. Your work will specifically focus on advancing semantic search techniques to improve accuracy and efficiency, involving working with a wide range of novel technologies and collaborating with other teams to integrate your work into our search infrastructure. We're looking for someone who is passionate about search and has a strong background in information retrieval. Candidates should have experience working with a wide range of technologies and have worked collaboratively with other teams in the past. As a Member of Technical Staff on this team, you will: Design, train and improve upon cutting-edge sea

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About North: North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. Why This Role? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-thei