Customer Experience Manager in Australia

Position Overview: The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, gross revenue retention, upsell/cross-sell referrals, meaningful customer engagement and adoption via product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Build and maintain strong direct client relationships with key stakeholders & retain those relationships via meaningful and consistent engagement with the key stakeholders at the customer. This entails setting up and running operational meetings as well as periodic formalised business review meetings to align intended outcomes with the customer journey. Owning and managing the commercial and contractual customer renewal process; Grow your set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Collaborate with the Sales team in a mutually beneficial account management model by spotting, qualifying and passing on expansion leads Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and op

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role The AI Outcomes Manager is DevRev's unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought. You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled "support" or "success." AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can't do: complex judgment, strategic enablement, relationship building, and driving outcomes. You'll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio. What you'll own Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume. The customer relationship, end-to-end Own accounts from implementation and go-live through adoption, renewal health, and expansion. Be the customer's

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. JOB FAMILY SUMMARY: The Account and Implementation Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and technical management needs. The team also provides support for multiple types of one-time project engagements from onboarding to mass data changes within the software. JOB SUMMARY: A Technical Account Manager (TAM) provides account management support to their assigned base by gaining an understanding of a customer’s business model to develop solutions that meet the customer’s needs within the software and improve efficiencies. The incumbent is required to develop relationships with both customers and internal resources to ensure a customer’s success. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as their liaison for all things Mindbody and delivering services in a way that our customers are delighted to do business with Mindbody. MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s Degree or equivalent experience. • Three (3) years of experience in a client facing, high-level, cus

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises, to harness the full power of Datadog’s platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog’s future. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale Ensure the successful onboarding and development of Technical Escalation Engineers Oversee all projects and initiatives within the region, as well as cross regional ones, and functional a

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 About the Role ClickUp is hiring a Strategic Solutions Engineer to accelerate partner-sourced and partner-influenced revenue across the APAC region. This role sits at the intersection of enterprise pre-sales, partner enablement, and solution architecture. You will serve as the technical force multiplier that enables upmarket partners (Solution Partners, GSIs, and enterprise resellers) to independently acquire, implement, and expand ClickUp within their customer base, driving ARR growth and net retention. Your primary mandate is to increase the volume and quality of revenue that flows through partners, working alongside Partner Managers and Account Executives. You are a builder-scaler: standing up enablement programs from a proven playbook, iterating on them, and scaling them to drive repeatable partner-led revenue. Key Responsibilities Partner Enablement & Technical Development: Design and deliver structured enablement programs (workflow mapping, narrative decks, AI Agents, AI workflows, business process mapping, competitive positioning), coach partners on discovery, demos, solution design, and pricing, and drive partner certification and self-sufficiency across APAC. Co-Selling & Revenue: Serve as technical lead on partner-sourced deals from discovery through POC to post-sales handoff, coach partners to run standard deals independently, and tie all activities to measurable revenue outcomes (partner-sourced and partner-influenced iARR, win rate, deal velocity). Direct Customer Engagement: Support Account Executives on strategic direct opportunities, leading discovery, solution design, demos, an

We’re looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while being responsible for user adoption, revenue retention and growth, and customer advocacy. You will actively engage in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics. In this role, you will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Own the day to day relationship management for a book of business, guiding customers to success on their social journey with Hootsuite’s Enterprise and partner products. Partner with Professional Services to onboard customers, develop and maintain Mutual Account Plans, lead success reviews, and ensure success plan development and delivery against customer goals by leveraging tools and analytics Develop relationships with customers in assigned vertical(s). Gauge customer progress and preferences by actively engaging in periodic dialogues and quarterly business reviews, providing regular product release updates, and metrics Demonstrate expertise in Hootsuite's products and social media by keeping up with industry trends and best practices. Actively monitor account health and adoption throughout the length of the relationship, and ensure high uptake of Hootsuite and partner products by analyzing data/metrics/industry trends, and intervening with adoption strategies that showcase how customers can enhance their workflows and better use our products to derive further value. Collaborates with Account Manager to develop account strategies and to identify qualified leads (CSQL) for account expansion. Log feature requests and update customer account notes in Salesforce. Identify and escalat

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity The Account Development Representative will have the responsibility of uncovering business needs for Strategic & Enterprise Accounts to build a pipeline for the sales organization. The ADR will collaborate with marketing, sales enablement, & management to create campaigns & prospect to develop to the point of handoff for Sales. An implicit responsibility of the ADR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Postman. What You’ll Do Work with the Account Development Manager & cross functional teams to create strategic targets to identify & generate new & expansion business opportunities Meet or exceed strategic goals & committed targets by engaging with qualified leads & enabling the next step in the sales cycle Qualify opportunities by understanding business challenges while also educating them on the value of our product Complete detailed research within targeted accounts to identify key contacts & critical account information Identify & target strategic new prospect

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major

We’re hiring a Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . This is an exciting Senior Client Account Manager opportunity in the Pinterest Australia Enterprise team where you will be tasked to nurture existing and establish new relationships across some of our biggest retail accounts, as well as some new activation/growth opportunities. As such, this CAM will thrive working with a variety of customers: from highly complex, large organisations who we have long standing partnerships with, to brands/agencies who may be less familiar with Pinterest. What you’ll do: Deliver sales targets through key account management. Provide your clients with optimisations and recommendations to ensure campaign success using insights and campaign reporting to build your recommendations. Deliver a high volume of customer facing engagements/meetings. Determine short and long range sales revenue plans and track pro

Coder is looking for an Enterprise Account Manager to grow our diverse customer base. You’ll help bring Coder’s platform to some of the largest companies in the world, who are focused on executing AI-centric software development at scale. This role is about building trusted relationships, shaping deals, and making sure enterprise customers clearly see the value we deliver. Day to day, you will manage the full sales cycle, from sourcing opportunities to closing contracts. You’ll work side by side with engineers, buyers, and internal partners to remove friction and move complex deals forward. What you’ll do here Build and close a strong pipeline of enterprise accounts with large engineering organizations Generate qualified opportunities through outbound prospecting and inbound leads Lead compelling demos that differentiate Coder, and communicate our value with clarity and conviction Collaborate with Sales Engineers to deliver a thorough technical evaluation Partner with decision-makers and technical stakeholders throughout the sales cycle Travel as needed to support deals and customer relationships What we’re looking for Currently based in Australia or Singapore 5+ years in software sales with a strong prospecting background (ideally Developer, Agent, DevSecOps, or Cloud Native Computing Foundation (CNCF) technologies) 3+ years selling into Fortune 500 companies Experience engaging with software engineering leaders and technical decision-makers Understanding of DevOps, CI/CD, platform engineering, and developer tools Experience with GenAI & Agentic development tools (Cursor, Claude, Windsurf, Goose, Copilot, etc) Comfortable with outbound motion and partnering with Sales Engineers Track record of exceeding quota and pipeline goals Strong communication skills - written, verbal, and in presentations Familiarity with different sales cycles (startup, midsize, enterprise) Creative, analytical, and highly self-motivated Ability to travel up to 15% Bonus tacos if you hav

About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength. About the Role We are hiring a Partnership Operations Manager to lead the end to end delivery of external partnerships across both in app and real world activations. You will translate ambitious partnership and growth goals into clear, executable plans that deliver exceptional customer experiences and maximise commercial value. This role sits at the centre of Integrated Marketing, Operations and Business Operations. You will align teams, remove operational bottlenecks and build repeatable processes that improve the speed, quality and scalability of partnership activations. This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote. You’re excited about this opportunity because you will… Own the operational activation of major external partnerships, ensuring both out-of-app (real-world) and in-app activations launch on time, on brand, and at scale in collaboration with our marketing & product teams Act as the operational glue across Integrated Marketing, Operations, and Biz Ops teams - keeping goals, timelines, and dependencies aligned end to end Translate partnership and growth goals into clear activation plans, playbooks, and success metrics Design and deliver exceptional customer experiences that maximise the value of each partnership across every touchpoint Identify and remove operational bottlenecks, building repeatable processes that scale across consumer activations We’re excited about you because you have… 6+ years of experience in operations, program/project management, or general management roles, or a simil

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Regional Channel Manager on Vanta's Channel & Alliances team, you'll be embedded in the mid-market sales motion — working shoulder-to-shoulder with sales managers and account executives to drive partner-sourced and partner-influenced pipeline across the segment. This is a field execution role. You'll use the partner ecosystem as a multiplier on direct sales coverage, co-selling with regional resellers, VARs, and MSPs to open doors, accelerate deals, and expand Vanta's presence in the market. You won't be managing partner relationships from a distance — you'll be in the field, in the forecast, and in the room. What you’ll do as a Channel Manager at Vanta: Partner with sales managers and AEs to identify and pursue named accounts through channel partners, dividing and conquering coverage across your segment Facilitate account mapping sessions with regional partner sales teams, turning relationships into pipeline Co-sell with partner reps to advance and close partner-sourced and partner-influenced deals Enable regional and tier-2 partners to go to market with Vanta effectively — product positioning, competitive context, and deal support Maintain clean, accurate pipeline data in Salesforce — partner attribution, opportunity staging, and forecast hygiene are core to this role Coordinate closely with Partner Account Managers at deal close to ensure smooth customer handoffs Participate in weekly sales pod syncs and contribute to the FLM's forecast with current partner pipeline data How to be successful in this role: 4+ years of channel or partner experience in software or SaaS Proven ability to co-sell alongside direct sales t

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We’re looking for a motivated Account Manager to take ownership of the expansion and retention of Vanta’s APAC customers by developing and maintaining strong relationships with our customers. You will serve as the primary point of contact for all post-sale commercial conversations, including mid-cycle upsells and renewals. As a trusted advisor to the customer, you will deeply understand their business needs and align Vanta’s solutions with their objectives to help mature our customers’ compliance and security program. The goal of this team is to achieve overall net revenue expansion of the Vanta customer base, as measured by Net Revenue Retention with a particular focus on expansion. They will ensure customer’s security and compliance goals are aligned to their company growth needs and with Vanta’s solutions. This role is Sydney, Australia based and has a hybrid in office requirement. What you’ll do as an Account Manager - APAC at Vanta: Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner. Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers. Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts. Collaborate on account plans that identify new opportunities for expansion with current customers to increase their usage of Vanta’s platform via new frameworks, security tools, etc. Manage the entire sales cycle of any expansion or renewal opportu

Datadog is seeking a Regional Content Manager, APJ to accelerate our brand presence and business growth across India, ANZ, and ASEAN. You will lead the development, adaptation, and execution of content strategies that bring Datadog’s global messages to life for diverse local audiences, while creating original, APJ-specific content that resonates with customers across some of the world’s fastest-growing technology markets. Working closely with global and regional teams, you will ensure a consistent brand experience across product messaging, campaigns, events, and digital channels — helping deliver Datadog’s value to audiences in India, Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, and beyond. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Develop and execute content strategies tailored to APJ markets - including India, ANZ, and ASEAN, assisting content managers in Korea and Japan - spanning campaigns, ABM programs, product launches, customer stories, customer videos, events, and PR initiatives Create and adapt localized storytelling and messaging based on global marketing assets, ensuring cultural and market relevance across diverse APJ audiences Partner with in-market teams to surface regional insights and translate them into compelling content Manage high-quality content creation in collaboration with global teams and external partners, including translation vendors, writers, and creative agencies Manage content publishing across multiple channels - website, social media, blogs, email, and event materials Provide market insights and feedback to global teams to inform broader marketing strategies and initiatives Ensure brand consistency across tone, voice, and messaging in all APJ marketing assets Oversee localization projects inclu