Customer Experience Representative Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements, and simplify financial operational processes. What you’ll do You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering outstanding customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. Responsibilities Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstr

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. About the team At Privy, Solutions Engineering owns the technical customer journey from evaluation through launch and beyond. They are the primary technical DRI throughout the entire customer lifecycle (pre-sales, integration, and post-launch support). They help customers move fast, stay unblocked, and get to production with confidence. This is a high-leverage role at the intersection of customers, product, and engineering. You’ll work closely with Account Management, Forward Deployed Engineers (FDEs), Product Engineering to make sure customers are set up to succeed and that technical issues get resolved quickly and clearly. We’re looking for someone who is deeply technical, highly organized, and customer-obsessed. Someone who can quarterback complex integrations, communicate clearly with technical stakeholders, and keep customer work moving with speed and rigor. What you’ll do Own the technical relationship for Privy’s most important customers end-to-end Lead technical discovery, implementation planning, and launch coordination Drive integrations to successful completion Unblock customer issues quickly and with urgency Coordinate technical follow-through across internal and external stakeholders Partner closely with Account Management on customer health and escalations Work with FDE when a problem requires bespoke technical work or product development Route long-tail iss

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. What you'll do We're looking for software engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end Work closely with engineers, desig

Who we are About Stripe #LI-DNI Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end. Collaborate with engineers, designers, data scientists, and product managers to develop new features and products. Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter. Build elegant APIs and user experiences that enable merchants to run and scale their businesses on top of Stripe. Contribute to the design and architecture of the next generation of Stripe’s infrastructure, to meet the high growth needs of our company and customers for years to come. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or a related field, plus 2 years of experience in Software development. Must also have two years of experience in each of the following: Working across the stack and navigate codebases with different languages and tools; Developing user-facing experiences and writing queries for analyzing experiment results; Programming Language including Ruby, Java, Scala and SQL; Cloud based services including gRPC, GraphQL and AWS; Proficiency with MongoDB, Spark, Hadoop, Kafka, Grafana, Prometheus and AWS; and macOS and Unix-based operating systems. Salary: $156,800.00 - $235,200.00/yr. This salary range represents the base salary range for the rol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our internship program will provide an opportunity to work on meaningful products that will grow the GDP of the internet. Through the internship, you will work with many systems and technologies, gain experience in systems design and testing, and have opportunities to present your work to your team and the wider org. Each intern has a dedicated intern manager, and every project is part of the team’s roadmap and will directly help Stripe’s mission. What you’ll do Every internship at Stripe centers around a real, legitimate project that our customers urgently need, touching many parts of our operations and stack. We will support you in shipping it. Yes, you will actually ship it. Some recent projects include rebuilding our statistics aggregation service, building new service discovery systems, and many user facing projects like making it easy to understand error messages on Stripe Checkout. As a Stripe intern, you'll be tackling important projects to increase global commerce, while working alongside exceptional people who insist on doing their best work. You’ll learn from people with high standards who are great at inspiring others to do more and go further. We value technical and personal growth, and see our internship program as a vehicle to foster both. Responsibilities Write software that will be used in production, and has meaningful impact to Stripe Give and receive technical feedback through code reviews or design discussions Collaborat

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects. We help our customers create marketplaces, launch subscription businesses, expand globally, and more. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently. What you'll do Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions. Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value. Responsibilities Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes. Provide well-established

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! In this key role as our Senior Leadership Development Manager, you are responsible for driving a culture of continuous growth across Trustpilot. You will achieve this by designing and executing cutting-edge learning solutions that are strategically aligned with our long-term business goals, enabling Trusties to thrive. Your impact will be felt cross-functionally as you develop engaging training programmes and provide essential support to leaders, ultimately fueling both individual and organisational growth through impactful initiatives. What you’ll be doing: Lead the development and implementation of scalable learning programmes that empower Trustpilot’s global workforce and support our long-term vision. Design and deliver high-impact learning programmes using the latest methodologies and digital tools. Lead cross-functional projects to ensure impactful, timely delivery of learning initiatives with measurable results. Analyze complex learning challenges and create tailored solutions to meet organisational needs. Collaborate with stakeholders across regions to identify learning gaps and develop operational solutions that move the needle. Support the continuous development of our global Learning and Leadership Development Strategy, identifying business needs and proposing solutions that have business impact. Facilitate engaging and interactive learning experiences, from workshops to digital modules, that inspire continuous personal and professional growth. Measure the impact of learning initiatives, using feedback and data to inform ongoing improvement. Mentor colleagues, fostering a culture of knowledge sharing and continuous learning. Advoc

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role As a Client Partner, Media & Entertainment , you will be responsible for driving new and expanded advertising revenue across some of the world's leading media, streaming, entertainment, gaming, and content companies. You will help advertisers leverage OpenAI's platform to connect with highly engaged audiences in innovative and responsible ways. This role is focused on driving new business and growing strategic partnerships with Media & Entertainment advertisers. You will own the full sales cycle—from prospecting through deal closure—developing long-term commercial relationships that help advertisers achieve their business objectives while ensuring a high-quality and trustworthy experience on our platform. You'll work closely with Account Managers and key cross-functional partners to ensure advertisers achieve successful outcomes after the sale, while maintaining primary ownership of revenue growth, commercial strategy, and executive relationships within your portfolio. In this role, you will: Prospect, qualify, and close new advertising opportunities across the Media & Entertainment landscape. Own and achieve a defined revenue target within the Media & Entertainment vertical. Develop and execute strategic account plans that drive advertiser ROI, audience engagement, and long-term revenue growth. Build and maintain relationships with senior decision-makers, including executives across advertising sales, media strategy, brand marketing, audience development, and partnerships functions. Serve as a truste

About the Team OpenAI’s Application Engineering team builds the internal products and platforms that help OpenAI operate securely and at scale. We engineer, own, and evolve OpenAI’s core productivity ecosystem, creating secure applications, integrations, automation, and reusable tooling where off-the-shelf software is not enough. Our work spans employee-facing experiences and the services, APIs, control planes, and governance that make them reliable, permission-aware, and scalable. We also act as a customer zero for OpenAI’s technology, building the enterprise foundations that let employees and agents safely access the context, tools, and actions they need. We partner closely with IT, Security, product teams, and platform providers to turn company-wide problems into durable systems, learn from real internal workflows, and help shape the products we deploy. We create paved paths that let teams move quickly without compromising security or operational quality. About the Role As a Staff Software Engineer on Agent Productivity, you will shape the foundation that enables teams to build agents with secure access to the context and capabilities they need. Slack will be the first and deepest implementation surface—and where you spend most of your time—owning its application architecture, integrations, APIs, governance, and administration automation while building patterns that extend to internal systems, identity platforms, and other enterprise applications. This is a hands-on engineering role with broad organizational impact as agents support more employee workflows. You will define platform architecture, build reusable foundations, and establish secure patterns for identity, permissions, connectivity, and operations that make agents easier to develop, deploy, and manage. In this role, you will: Own the technical strategy and architecture that enable teams to build, connect, and deploy agents quickly and safely, using Slack as the primary implementation surface. Design and

About the Team OpenAI is building AI systems that can help professionals perform complex, high-value work with greater speed, rigor, and creativity. Investment banking is one of the most demanding environments for knowledge work: bankers must synthesize fragmented information, exercise judgment under pressure, and produce precise, defensible models, analyses, and client materials. Our team works across Research, Product, Engineering, and Go-to-Market to make OpenAI's models genuinely useful for these workflows. We translate real professional work into product requirements, evaluations, training signals, and repeatable customer solutions. We care not only whether a model can generate an answer, but whether it can deliver accurate, defensible work that experienced bankers can trust and use. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About the Role We are looking for a Subject Matter Expert in Investment Banking to help define what excellent AI-assisted banking work looks like and turn that standard into better models and products. You will bring deep, current knowledge of how investment banking work is actually performed, including company and industry research, financial analysis and modeling, valuation, diligence, transaction execution, and the creation and review of client materials. You will use that expertise to design realistic tasks and evaluations, create and assess high-quality reference work, diagnose model failures, and help our technical teams improve model behavior and product experiences. This is a hands-on individual-contributor role for someone who enjoys both doing the work and explaining what makes it good. You should be comfortable moving between an Excel model, a presentation, a source document, an evaluation rubric, a product prototype, and a conversation with researchers or customers. You will help us distinguish outputs that merely look pl

Technical Program Manager – Applied Product & Platform About the Team The Product & Platform teams at OpenAI are responsible for delivering the company’s most impactful offerings—such as ChatGPT, our API platform, and new enterprise capabilities—to a global and diverse customer base. These systems must perform at scale and deliver exceptional experiences to developers, consumers, and businesses alike. Technical Program Managers at OpenAI play a key leadership role in scaling these efforts, partnering deeply with product, engineering, design, and go-to-market teams to bring ambitious ideas to life and ensure clarity and discipline in execution. About the Role We’re seeking a Technical Program Manager to drive complex, large-scale product and platform initiatives across ChatGPT, API, and related surfaces. This role sits at the intersection of technical strategy and execution. You’ll be responsible for translating product vision into actionable plans, shaping interfaces and experiences from both consumer and developer perspectives, and ensuring successful delivery across web, mobile, and platform layers. You’ll bring deep technical fluency, product sense, and a strong execution track record. You’re comfortable managing ambiguity, influencing architectural direction, advocating for developers, and leading cross-functional delivery with discipline and empathy. Location: San Francisco, CA (Hybrid – 3 days/week in-office) In this role, you will: Collaborate with product, engineering, and design to shape roadmaps, technical strategies, and long-term platform direction. Translate product vision into clear, scalable technical execution plans, balancing short-term delivery with long-term platform evolution. Lead end-to-end execution of cross-functional product and platform programs—from planning through launch and iteration. Own timelines, milestones, dependency management, risk mitigation, and accountability across teams. Partner with engineering teams to influence ar

About the team The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We serve as trusted technical advisors, helping customers and partners move from early experimentation to production-scale AI systems. As a Partner AI Deployment Engineer focused on AWS, you will operate at the center of one of our most strategic partnerships, driving joint customer success and enabling AWS and partner ecosystems to scale adoption of OpenAI-powered solutions. About the role We are looking for a highly experienced technical leader to serve as the primary technical counterpart to AWS field leadership (Solutions Architects, Specialists, and Partner teams). This role goes beyond individual deal support—you will shape strategy, define engagement models, and build repeatable systems that scale across AWS globally. You will work across pre- and post-sales, guiding complex enterprise customers from ideation to production while enabling AWS and partners to independently drive deployments. You will combine deep technical expertise, strong judgment, and ecosystem leadership to maximize impact across a portfolio of high-priority opportunities. This role is based in Bangalore . In this role, you will: Strategic AWS Engagement & Influence Serve as the senior technical counterpart to AWS field leadership, building trust and credibility across regions and teams. Influence joint account strategy and technical direction for high-priority opportunities. Shape how OpenAI engages with AWS by defining engagement models, prioritization frameworks, and best practices. Proactively identify and drive net-new opportunities and high-impact use cases across the AWS ecosystem. Complex Deal Leadership & Execution Lead technical strategy for large, ambiguous, and high-stakes enterprise engagements. Guide customers from early ideation through architecture design, prototyping, and production deployment. Act as a technical d

About the Team The Statsig team within OpenAI builds the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Our work sits on the critical path for how product, engineering, research, and go-to-market teams learn from real-world usage and make high-confidence decisions. Statsig began as an independent company focused on helping builders move faster through trustworthy experimentation and feature management. After Statsig joined OpenAI, the team began the next chapter: bringing that deep product expertise, customer intuition, and mature platform infrastructure into OpenAI as the experimentation and rollout platform for every product we ship. Today, we support teams across ChatGPT, Codex, model measurement, consumer experiences including ads, business subscriptions, developer products, and the shared infrastructure that connects them. These teams rely on Statsig to safely introduce new capabilities, compare product and model behavior, measure impact, and roll changes forward or back with confidence. We are at a defining moment in the platform journey. OpenAI has the data, product surface area, and pace of innovation to learn faster than almost any organization in the world, but that potential only becomes real if teams can experiment responsibly, measure clearly, and roll out changes safely. Adoption of the platform is accelerating rapidly across the company, and recent SDK and server-side infrastructure work has already produced measurable wins in latency, reliability, memory usage, and compute efficiency for important services. Based out of OpenAI’s Bellevue office, we are a close-knit team that values in-person collaboration, urgency, craft, and impact. We build for other builders, and the best version of this team is one where every OpenAI product team can move faster because the experimentation and rollout layer is dependable, fast, and easy to use. About the Role We are l

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. We’re excited about building creative solutions to ambiguous security requirements and delivering new technologies to mission critical customers. The GRC team provides security and engineering expertise to ensure our customers’ most critical and stringent requirements are met. We are technical in what we build but are operational in how we do our work, and are committed to obtaining, expanding, and maintaining Authorizations to Operate (ATOs) for critical systems while fostering a collaborative and execution-driven culture. About the Role Our technologies support some of the most important and impactful work in the world, including our strategic and high-impact customers in the public sector. As a GRC Program Manager, you’ll play a pivotal role in achieving US government (USG) ATOs and compliance frameworks, including but not limited to FedRAMP and Department of War (DoW),for OpenAI products and support agency-specific ATOs for systems deployed in highly regulated and secure environments. You’ll work closely with engineers, internal stakeholders, and external assessors to design, document, and implement security controls that meet stringent compliance requirements. Your creativity and execution-focused approach will be critical in navigating complex challenges while maintaining the trust of our stakeholders. We’re looking for people who bring: Proven experience in obtaining and maintaining a FedRAMP ATO and agency specific ATOs in highly restricted environments, within government or regulated sectors. A deep understanding of USG security frameworks and policies (e.g., NIST, RMF, FedRAMP). Ability to communicate technical concepts to diverse audiences, including engineers and non-technical stakeholders. Exceptional technical program management skills, with the ability to multitask and deliver large complex programs under pressure. This role is base

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is the world’s leading API platform, helping organizations across every industry collaboratively design, build, test, document, share, and manage their APIs. Our rocket continues to reach new heights, which is why we are looking for an experienced Solutions Engineer to support our rapidly growing enterprise customer base. As a Solutions Engineer at Postman, you will partner closely with the Sales, Product, and Customer Success teams to deliver technical expertise throughout the sales cycle. You will be a trusted advisor to our customers, helping them understand how Postman’s platform can streamline their API lifecycle, improve collaboration, and drive innovation. You will play a critical role in shaping customers’ API strategies, influencing product adoption, and ensuring technical success. If you are passionate about APIs, software development, and solving complex customer challenges, we would love to have you on the team! What You’ll Do Account Strategy Lead technical discovery sessions to uncover customer challenges, understand pain points, and determine where Postman can provide the most value. Build and