Customer Experience Representative Jobs

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY and The U.S. Department of Treasury to develop and operate the program, which aims to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative. The Government Products team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive experiences. You will help shape systems that enable customers to plan for their financial future with confidence! As an iOS Engineer on the Government Products team, you’ll help build mobile experiences for a historic initiative designed to expand market access for the next generation of Americans. You’ll ship intuitive, secure, and scalable features that make long-term investing and account management feel simple and accessible, while partnering w

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers. What you'll do: Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end. Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling. Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production. Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies. Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices. Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Design Systems team at Coinbase plays a critical role in executing on our vision to create more economic freedom for the world, and is at the center of execution for products across the entirety of the company. Join the Design Systems team within the Consumer & Business group as a Product Designer II and shape the foundation that powers every product Coinbase ships to millions of customers. This team owns the Coinbase Design System (CDS), the single system responsible for delivering quality, consistency, and trust at scale across every experience we build. You'll develop scalable components and patterns that help customers - from first-time crypto users to advanced traders - complete their tasks with ease and confidence, working closely with Design and Engineering across Platform and Consumer orgs to make the complex feel simple. What you'll do: Own the iterative improvement of design system components and patterns, ensuring they scale across web and mobile products Drive new system features from ideation through prototyping, user testing, and production delivery Partner with Design and Engineering teams across the company to document, define, and evangelize scalable design patterns Lead participation in design reviews, seeking specific feedback and incorporating relevant input to raise the quality bar Execute on the design systems product roadmap and c

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Performance Marketing Manager on the Growth Marketing team within the Consumer & Business group, you'll own Coinbase's global performance marketing program, managing hundreds of millions in ad spend across paid search, paid social, and mobile channels to drive new user acquisition at or above ROI targets. You'll scale our customer base and revenue through data-driven, full-funnel acquisition strategies, building the playbooks and measurement frameworks that connect channel performance to downstream business outcomes. What you'll do: Own end-to-end strategy and execution across global paid performance channels (Google Ads, Meta, TikTok, and mobile UA) to hit aggressive new user acquisition and efficiency targets. Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and landing experiences, translating results into scaled playbooks for global markets. Partner with Data Science and Analytics to design experiments, incrementality tests, and measurement frameworks that connect channel performance to downstream business outcomes. Lead platform relationships with Google, Meta, TikTok, and others, aligning on betas, measurement approaches, and joint growth plans to unlock new capabilities. Build and maintain performance dashboards and reporting with clear visibility by geo, product, and channel, proactively surfacing insights

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY and The U.S. Department of Treasury to develop and operate the program, which aims to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative. The Government Products team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive experiences. You will help shape systems that enable customers to plan for their financial future with confidence! As an Android Engineer on the Government Products team, you’ll help build mobile experiences for a historic initiative designed to expand market access for the next generation of Americans. You’ll ship intuitive, secure, and scalable features that make long-term investing and account management feel simple and accessible, while partneri

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Consumer & Business Advanced Trading team, you'll architect and deliver Coinbase's next-generation trading systems for the IntX product, working from Singapore in close collaboration with the Trading team. This team builds the fastest, most reliable crypto trading infrastructure globally. You'll lead multi-quarter, cross-organizational initiatives that define how millions of customers trade, while mentoring engineers and raising the technical bar across the organization. What you'll do: Own the technical vision and architecture for mission-critical trading systems, including order management, execution engines, and reliability infrastructure. Drive multi-quarter projects across multiple engineering teams from design through production delivery. Lead system design and code review processes that elevate engineering quality and set standards for the trading stack. Partner with Product Management and Design to align product strategy with long-term technical bets and roadmap priorities. Shape the strategic direction of the trading platform by identifying high-leverage technical initiatives and driving consensus across organizational boundaries. Deepen engineering talent across the team by coaching engineers at various levels and developing the next generation of trading infrastructure leaders. Required Skills and Experience: 5+ yea

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase's Developer Infrastructure - Test team exists for one reason: every Coinbase engineer should get fast, reliable test signals so the company can test and ship faster. As AI accelerates the pace of code generation, test infrastructure is becoming a critical path for how quickly Coinbase delivers value to customers. As a Staff Software Engineer on the Platform team, you'll set the technical direction for how Coinbase tests and ships software, owning the systems that turn testing into a speed advantage instead of a bottleneck. What you'll do: Define and own the technical strategy for test infrastructure across Coinbase engineering, with feedback speed as a core design constraint. Build and operate core test infrastructure services, including test orchestration, smart test selection, sharding, flaky-test detection, and test result analysis. Drive measurable improvements in test feedback speed and signal reliability so engineers can ship with confidence and without reruns. Own systems end to end, including architecture, observability, SLOs, and on-call operations. Partner with engineering teams across Coinbase to identify bottlenecks and turn them into platform improvements. Mentor engineers, raise technical standards, and shape how the organization approaches test infrastructure. Required Skills and Experience: 10+ years building and operating production so

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a strategic partner to the business to support our Global Contingent Workforce Program. The Program Lead will balance strategic priorities while helping to manage day-to-day administrative tasks, working cross functionally with teams like Legal, IT, Procurement and our hiring managers. You’ll report to the contingent workforce program manager and help the team prepare to grow their global footprint while automating and creating education around the CW programs ability to support. Responsibilities: Work cross-functionally to support day-to-day operations of the contingent workforce program Help manage the MSP and VMS teams including process, supplier management and automation Identify areas of risk proactively and partner with cross-functional teams to drive solutions to mitigate such risks Identify operational opportunities and help improve existing or develop new processes Consult with business leaders to better understand their workforce needs and advise on the appropriate strategy Establish and develop relationships with all key stakeholders: suppliers, internal customers, internal People team, Procurement, Legal, IT, and other business stakeholders to drive and understand global operational needs Ensure compliance among contingent workforce and suppliers Experience: 3+ years work experience in project management, managing complex and business critical projects Comprehensive understanding of contingent workforce guidelines and best practices, as well as contingent workforce risk and compliance strategies Experience documenting processes and creating step-by-step guides or SOPs, with the ability to translate complex workflows into clear, repeatable documentation Experience working in any Vendor Management System (VMS) Self-directed, detailed oriente

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best-in-class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Lyft Business team is one of Lyft's fastest-growing and most profitable units, providing transportation solutions for organizations, including business travel, employee commutes, courtesy rides, and non-emergency medical trips. The scope of Lyft Business is expansive, spanning B2B capabilities (self-serve tools, APIs, billing and reporting) as well as the B2B2C rider experience of Business Profiles, Lyft Pass, and Rewards. We're seeking a Staff Product Manager to build Lyft Business Growth : own the marketing and lifecycle stack, the acquisition and activation strategy, and the journey that lands customers in our core experiences. You will define growth loops across the portfolio, build shared infrastructure for lifecycle, attribution, and experimentation, and partner with vertical PMs, marketing, and engineering to convert demand into durable engagement and revenue. Responsibilities: Own demand generation. Build the acquisition playbook across the channels, tactics, and mar-tech that drive qualified demand. Partner closely with marketing to measure cost to acquire and balance the mix toward durable acquisition at healthy economics. Own activation in partnership with the pods. Work with vertical PMs on their surfaces to land the customers you acquire and drive them to first value, defining what activation infrastructure is shared vs. vertical-specific.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best-in-class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Lyft Business team is one of Lyft's fastest-growing and most profitable units, providing transportation solutions for organizations, including business travel, employee commutes, courtesy rides, and non-emergency medical trips. The scope of Lyft Business is expansive, spanning B2B capabilities (self-serve tools, APIs, billing and reporting) as well as the B2B2C rider experience of Business Profiles, Lyft Pass, and Rewards. We're seeking a Staff Product Manager to build Lyft Business Growth : own the marketing and lifecycle stack, the acquisition and activation strategy, and the journey that lands customers in our core experiences. You will define growth loops across the portfolio, build shared infrastructure for lifecycle, attribution, and experimentation, and partner with vertical PMs, marketing, and engineering to convert demand into durable engagement and revenue. Responsibilities: Own demand generation. Build the acquisition playbook across the channels, tactics, and mar-tech that drive qualified demand. Partner closely with marketing to measure cost to acquire and balance the mix toward durable acquisition at healthy economics. Own activation in partnership with the pods. Work with vertical PMs on their surfaces to land the customers you acquire and drive them to first value, defining what activation infrastructure is shared vs. vertical-specific.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering As a Staff Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy, coveri

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb leveraging AI to redefine and accelerate Quality Engineering As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy, cover

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, and frameworks. We navigate Airbnb’s massive codebase, identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make: Be a leader in Airbnb, leveraging AI to redefine and accelerate Quality Engineering As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day: Leverage AI and tooling to lead the implementation of a test automation strategy,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the company's most important strategic priorities is to build great products and experiences for Enterprises—and we are at an inflection point in the growth of our Enterprise business, with significant momentum. The Enterprise team is responsible for ensuring all of Stripe's products and services best fit the unique needs of global, modernizing enterprises. Our Enterprise Product extends beyond our APIs and dashboards—to Enterprise executive engagement, our perception in the market, our partner ecosystem, how we collaborate with our users to bring them live, and our users' day-to-day interactions with our GTM and support teams—they're all part of the Product experience for these users. We focus on expanding and innovating on Stripe's platform in ways that help the largest and most complex customers run their businesses. Our work is highly cross-functional—partnering with almost every other team at Stripe—to execute on the priorities that matter most to Enterprises and ensure that they are successful on Stripe. What you'll do As a member of the Enterprise Strategy and Operations team, you'll build the infrastructure, processes, and organizational muscle to help our Enterprise business scale: Responsibilities Lead cross-cutting company strategy projects and collaborate with teams to implement changes Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve th

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Data Foundations team drives Data Engineering and Data Apps and Tooling work across Stripe, enabling Stripes to leverage data to make informed decisions and build user-centric products. We provide tools and infrastructure to move, store, process, and analyze data, both at rest and in motion. We are looking for talented data-minded software engineers to help us manage business-critical data leveraged across the entire organization. If you are passionate about data, excited about designing data pipelines and data-driven user experiences, and motivated by having an outsized impact on the business, we want to hear from you. Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you'll do Every record in our data warehouse is vitally important for the businesses that use Stripe, so we're looking for people with a strong background in software engineering and data to help us scale while maintaining correct and complete data. You'll work with a variety of internal teams across Product, Data Science, and GTM to help them solve their data needs. Your work will provide visibility into how these stakeholders and the Data Foundations organization are performing and how we can deliver a better experience to Stripe's customers. Responsibilities Design