Customer Experience Representative Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Big Data Infrastructure operates the critical infrastructure that powers the batch data processing at Stripe. The team supports a variety of use cases, including Payment, Ledger, ML, Fraud Detection, Product Analytics, Regulatory Reporting, Financial Data Reconciliation, and externally facing products like Radar and Sigma. As an example of the scale, the team's systems serve hundreds of teams, thousands of workflows, 100,000+ task executions, O(billion) transformations, and moving terabytes of data processing over 1 GB/second every day. Our users inside Stripe include other engineering teams, Data Scientists, Sales and Operations, Finance, etc. Data Orchestration builds and operates the time-based and event-based orchestration infrastructure that powers and accelerates batch data pipelines. The team operates on a wide range of tech stacks including Airflow, Spark, SQL, Kafka, Flink, Hive MetaStore, Trino, Pinot, Python, Java, Scala, S3, and Iceberg. What you'll do As a Software Engineer on this team, you'll design and build infrastructure that powers batch data processing at Stripe. Responsibilities Design, build, and maintain next-generation and first-generation versions of key Data Platform products, with an emphasis on usability, reliability, security, and efficiency. Design ergonomic APIs and abstractions that build a great customer experience for internal Stripes, that will in turn enhance the experience of millions of Stripe users.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The team partners with some of the most strategic payment method providers across EMEA, including global leaders in Buy Now Pay Later, FX, bank transfers, and digital wallets, to help businesses accelerate growth and unlock meaningful revenue uplift. As the payments landscape continues to evolve rapidly, the team is at the forefront of that transformation, working with partners and customers to deliver innovative solutions that optimize payment performance. Our mission is to enable buyers and merchants to transact using their preferred payment methods, improving conversion, reach, and performance across the region. We are deeply focused on customer experience as we build and operate the end-to-end infrastructure that processes billions in monthly volume and abstracts the complexity of the EMEA payments ecosystem for our users. What you'll do The EMEA Payments Product Lead role at Stripe is an opportunity to shape payments strategy across one of the world's most complex and fastest-growing regions, influencing everything from local payment methods and conversion performance to regulatory readiness and market expansion. It is a high-impact leadership role for someone who wants to combine strong product judgment, deep payments expertise, and cross-functional influence to drive measurable customer outcomes at scale. You will lead EMEA payments product capabilities at the center of Stripe's long-term growth strategy. Working closely with merchant

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The team partners with some of the most strategic payment method providers across EMEA, including global leaders in Buy Now Pay Later, FX, bank transfers, and digital wallets, to help businesses accelerate growth and unlock meaningful revenue uplift. As the payments landscape continues to evolve rapidly, the team is at the forefront of that transformation, working with partners and customers to deliver innovative solutions that optimize payment performance. Our mission is to enable buyers and merchants to transact using their preferred payment methods, improving conversion, reach, and performance across the region. We are deeply focused on customer experience as we build and operate the end-to-end infrastructure that processes billions in monthly volume and abstracts the complexity of the EMEA payments ecosystem for our users. What you'll do The EMEA Payments Product Lead role at Stripe is an opportunity to shape payments strategy across one of the world's most complex and fastest-growing regions, influencing everything from local payment methods and conversion performance to regulatory readiness and market expansion. It is a high-impact leadership role for someone who wants to combine strong product judgment, deep payments expertise, and cross-functional influence to drive measurable customer outcomes at scale. You will lead EMEA payments product capabilities at the center of Stripe's long-term growth strategy. Working closely with merchant

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! Prior to applying please note: W e are currently unable to provide visa sponsorship for this position (including H-1B, OPT, or other employment-based visas). Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future. This role is hybrid requiring 2 days in office at our San Francisco hub every Tuesday & Wednesday (located at 130 Sutter St). About the Role: We're seeking a Senior Software Engineer to join our Post-Booking team, someone who doesn't just build, but raises the quality bar across our entire ecosystem. You'll be instrumental in shaping the consumer experience following the initial booking process. Your work will focus on building new features to improve the customer experience through high-performance Node.js services and AI-driven enhancements, as well as critical replatforming work to modernize our microservice infrastructure. Key Responsibil

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

About the Team OpenAI’s Finance and Revenue Operations organization builds the commercial infrastructure that enables the business to scale with speed, discipline, and financial integrity. Deal Desk operates as the commercial strategy and governance function at the intersection of Sales, Partnerships, Legal, Technical Revenue, Finance, Order Management, Billing Operations, Product, and GTM Systems. We architect complex enterprise transactions, turn ambiguity into executable decisions, and create the guardrails that let the business move quickly with operational and financial discipline. As OpenAI’s enterprise business grows in scale and complexity, Deal Desk defines how novel commercial motions become durable operating capabilities. We convert precedent-setting deal decisions into repeatable policy, controls, workflows, and systems requirements. About the Role We are hiring a Strategic Deals & Commercial Architecture Lead to lead the structuring and governance of OpenAI’s most complex enterprise transactions. This is a senior individual-contributor leadership role for someone with exceptional enterprise deal judgment, operational rigor, and a builder mindset. You will serve as the commercial architect for high-stakes opportunities, translating ambiguous requirements into coherent deal structures, approval strategies, and executable quote-to-cash plans. Your work will shape more than individual transactions. You will establish decision principles and precedent, clarify tradeoffs, and turn recurring patterns into scalable guidance, controls, systems requirements, and enablement. You will own the commercial decision and governance layer that helps strategic opportunities move decisively while managing downstream risk across contracting, billing, revenue recognition, provisioning, reporting, controls, auditability, and customer experience. The right candidate can move seamlessly between advising on a single high-value transaction and improving the operating model be

About the Team OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products—pricing & packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner with Product, Engineering, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. About the Role As a Data Scientist on FinEng, you’ll own the analytics and experimentation that improve our checkout and payments , subscriptions , and pricing & monetization systems. You’ll define the metrics that matter, build the source-of-truth data assets, and design experiments that increase conversion, reduce churn and payment failures, and expand global payment method coverage. Your work will directly influence revenue, customer experience, and how we scale internationally. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will Own checkout & payments analytics and experimentation across methods and locales (e.g., bank transfers, emerging rails), improving conversion while monitoring risk and latency. Build and run the experimentation program for in-house checkout—define success metrics and guardrails, execute staged rollouts, and use offline incrementality when online tests aren’t feasible. Create operational visibility and source-of-truth data with FinEng Data Engineering—land team-level metrics, SLAs, and self-serve dashboards that drive proactive action. Lead subscription, retention, and monetization analytics—ship launch-readiness for new subscription features, reduce involuntary churn (e.g., targeted retrials/nudges), and develop elasticity/FX frameworks toward pricing optimality. You might thrive in this role if you have 5+ years in a quantitative role (data science, product analytics, or experimentation) in high-growth or fintech environments Fluency in SQL and Python ,

About the Team Our team turns OpenAI’s latest model capabilities into polished, trusted products for consumers and developers. We build the end-to-end experiences including product surfaces, platform layers, and developer workflows that make cutting-edge AI accessible, useful, and dependable at scale. OpenAI’s Financial Engineering (FinEng) team powers how revenue flows through our products - pricing and packaging, checkout, payments, subscriptions, and the financial infrastructure behind them. We partner closely with Engineering, Data Science, Risk, Finance, and Go-to-Market to make paying for OpenAI products seamless, reliable, and efficient worldwide. We pair rapid innovation with a rigorous approach to responsible deployment. Safety and trust are built into how we design, ship, and learn from real-world usage, so these tools deliver meaningful value while aligning with OpenAI’s mission. About the Role We are seeking an experienced Product Manager to scale the product efforts and technical strategy within our Financial Engineering team. The ideal candidate has prior experience in billing, finance, and accounting, ideally also building solutions for commercial users of varying sizes from small scale to enterprise. This role requires close collaboration with our product, finance, operations, and engineering teams. This position is based in San Francisco, CA. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop a strategy and roadmap to efficiently scale the billing operations and customer experience behind OpenAI’s growing product portfolio Identify and execute opportunities to improve the order-to-cash processing for OpenAI’s largest and most strategic customers Build AI powered tooling for key partner teams such as Finance and User Operations to drive better decisions and business outcomes Collaborate with other product teams to defining OpenAI’s evolving monetization s

About the Team OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission. About the Role The Success Engineer role is the primary post-sales point of contact for a portfolio of education institutions. You are responsible for driving account health and adoption, ensuring technical readiness, identifying high-impact academic and administrative use cases, and delivering measurable value to our education customers using OpenAI’s platform. This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide institutions toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact. This role is based in SF or NYC; we offer relocation benefits to new hires. In this role, you will: Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment an

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help retail customers across UKI & North reimagine customer experience, store and supply-chain operations, merchandising, marketing, and enterprise productivity with AI. This role can be based in Munich or Berlin. In Munich, we use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In Berlin, this will be a remote based role for now. In this role, you'll: Manage a small number of key retail accounts, developing and executing strategies for a comprehensive account plan Lead large enterprise retail customers’ journeys from consideration to successful deployment Partner with solutions and research engineering to build and execute complex customer programs and projects Own a consumption revenue target Manage consumption revenue forecasts Analyze key account metrics to create reports and provide insights to internal and external stakeholders Closely monitor the r

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is redefining how enterprises bring data, applications, and AI together. As customers build AI systems for insights, automation, and action, they need governed access to the most important business data in the enterprise: data from systems like SAP, Salesforce, Workday, ServiceNow, and other leading application platforms. Historically, integrating this data meant building pipelines, duplicating data, losing business semantics, and creating operational complexity. The next generation of enterprise AI requires a better pattern: open, governed, zero-copy interoperability across application platforms, open table formats, catalogs, semantics, and Snowflake. We are looking for a hands-on, high-conviction Principal Product Manager to lead and scale Snowflake’s Zero-Copy Integrations product stream. This person will help shape the product strategy, execution model, partner roadmap, commercial motion, and customer experience for how Snowflake interoperates with the world’s most important business application platforms. This is a highly strategic role at the intersection of product, engineering, design, partnerships, GTM, and executive-level customer engagement. You will work closely with leading application vendors and Snowflake teams to define how customers access structu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Come join us in this super high impact role as we build the future of Snowflake! Snowsight is the perfect place for data professionals to do their best work, and in this role you'll be making it even better. You'll join a wildly talented, multi-disciplinary team to not only reimagine existing Snowsight experiences, but also to extend it to exciting new surfaces and unlock high value business opportunities. Acting as a startup within Snowflake, together we'll iterate quickly, ship daily, and experiment continuously. This is a phenomenal opportunity to revolutionize how people across the world turn data into knowledge, and knowledge into opportunities. As a senior technical leader on this team, you'll have exceptional impact, both shaping and shipping amazing experiences — and helping the engineers around you do the very best work of their careers. YOU WILL: Act as a technical leader and deep domain expert across the stack, owning an area of the product end-to-end with an eye toward service health, quality, and customer experience. Lead large, cross-team projects from architecture through delivery — identifying opportunities, making the right trade-offs in the context of overall company goals, and driving them to completion. Leverage agentic AI to accelerate your work (and th

Pre-sales Manager, Inference and Agentic AI - Paytm Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Pre-Sales Manager | Paytm AI Key Responsibilities 🔹 Partner with Enterprise Sales teams to understand client requirements and map them to Paytm AI solutions. 🔹 Conduct discovery sessions, identify business challenges, and create solution recommendations. 🔹 Deliver customized product demos, solution walkthroughs, and Proof of Concepts (POCs) for enterprise clients. 🔹 Act as a technical advisor, addressing product, integration, architecture, and implementation-related queries. 🔹 Create solution documents, proposal inputs, RFP responses, technical FAQs, and sales enablement assets. 🔹 Collaborate with Product, Engineering, Onboarding, and Business teams to ensure seamless solution delivery. 🔹 Capture client feedback and provide insights to improve product capabilities and customer experience. 🔹 Support enterprise deal closures through strong solutioning, stakeholder management, and technical consulting. Ideal Candidate ✔ 3–6 years of experience in Pre-Sales, Solution Consulting, Solutions Engineering, Product Consulting, or Enterprise Technology roles. ✔ Strong understanding of APIs, integrations, SaaS platforms, enterprise applications, and solut

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. You will report to the Senior Manager, Customer Success. WHAT YOU’LL DO: Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products. Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction. Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices. Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan. Activel