Customer Experience Representative Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools Excellent

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role Replit is experiencing extraordinary growth across our customer base and seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth. In this role you will: Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention Champion customer success by helping businesses realize the transformative potential of AI-powered software creation Lead onboarding programs that accelerate customer time-to-value and platform adoption Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools Execute renewal processes with a focus on expansion and long-term partnership development Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot) Gather and communicate valuable customer feedback, championing their interests within Replit Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance Required skills and experience: 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or dev

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Team: AI Search The AI Search team owns Bloomreach’s core search platform, serving hundreds of millions of queries per day across enterprise customers. We build and operate highly scalable, low-latency systems that combine traditional information retrieval with modern ML-driven ranking and semantic understanding — all in production at scale. This team sits at the intersection of systems engineering, search relevance, and applied ML , with direct impact on customer revenue and experience. The Role: As a Senior Staff Engineer , you will be a technical leader responsible for shaping the architecture and long-term evolution of Bloomreach’s Search platform. You will lead complex initiatives, set technical direction, and mentor engineers, while remaining deeply hands-on. This role is ideal for someone

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Robinhood’s Credit Card & Banking Product Engineering team conceptualizes, designs and builds our entire customer-facing product: from mobile application to underlying backend systems. Team members are trusted with full ownership over our innovative features and drive them from design to launch. We are looking for a full stack engineer with mobile experience, who is passionate about creating unparalleled user-facing products as we scale our 5 star standalone Credit Card & Banking application to the next level. Join us - you will have exceptional peers, autonomy and ownership over product features in a dynamic and sophisticated environment, and an opportunity to deliver immediate impact to millions of potential customers. What you’ll do Build and launch major new features that power Robinhood’s flagship credit card and Banking product. Ship new code to production on Day 1 Collaborate with a team of exceptional full stack engineers who challenge and inspire you to reach beyond your potential. Absorb your next two years' worth of experience in your first 6 months as you hit the ground running with impactful products and a top team Design systems that will support millions of users while enabling seamless integrations with world-class financial partners. What you bring At least 3 years of professional development experience building customer facing applications Proficiency with React / React Native Experience with backend development. We’re more interested in what you’ve built rather than what you used for it. Our stack includes Scala & Typescript; but the right person can learn these on t

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience Design the playbook to execute against operational requirements and deliver a best-in-class user experience Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases Lead multiple cross-functional projects that enable the launch of new products and features Simultaneously, managing timelines, resources, and stakehol

Here’s a summary of the role: Love helping customers succeed? Thrive in fast-paced, client-facing environments where no two projects are the same? As an Onboarding Specialist , you’ll play a critical role in shaping the early customer journey—guiding clients from implementation through adoption and ensuring they realize value quickly. If you’re someone who enjoys project coordination, delivering impactful client training, managing multiple stakeholders, and building strong customer relationships, this could be your next great move. This is an opportunity to work with clients, senior stakeholders, and global teams while becoming a trusted advisor during one of the most important phases of the customer lifecycle. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own and manage the end-to-end onboarding experience for assigned customers, ensuring a seamless transition from sale to adoption Lead onboarding projects by coordinating timelines, milestones, and internal stakeholders to deliver successful outcomes Deliver engaging product onboarding sessions and training to help customers quickly adopt and maximize value Configure customer environments and guide clients through setup and best-practice implementation Build trusted relationships with stakeholders including administrators, business leaders, and senior client contacts Partner cross-functionally with Customer Success, Product, Support, and Sales teams to resolve challenges and improve customer outcomes These are the essentials you’ll need to get an interview: 3–5 years of experience in customer onboarding, implementation, project coordination, or customer success Strong client-facing communication and presentation skills, with confidence engaging senior stakeholders Proven ability to independently manage multiple onboardin

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As our founding Channel Manager for the French market, you’ll manage Vanta channel partnerships across the region, driving our partners to sell and deploy Vanta more broadly. This role sits within Vanta’s Partnerships team, where you will have a direct role in bringing Vanta’s vision of securing every technology company through channel partners. You will help us ensure that our partners always receive quality guidance and enablement as they go-to-market with Vanta. This role will be based from either our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Channel Manager for the French market at Vanta: Drive net new pipeline and ARR for the French market via a book of channel partners (service and sales oriented) Enable and build relationships with existing Vanta partners Direct a one-to-many approach to developing business within the region Build one-to-one relationships with key partners across France Manage your pipeline effectively, working alongside Account Executives in the business to close deals How to be successful in this role: 4+ years of channel partner experience working within software/SaaS Fluency in written and spoken English and French required Must be able to work 3 days per week in our Dublin or London offices with 2 days at home Excellent cross-functional team player that can execute and can contribute to strategy Highly driven self-starter that thrives in a dynamic environment Customer focused approach Experience in operations, with an ability to help create and organize business processes and systems Understan

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As one of our founding Channel Managers for the DACH region, you’ll manage Vanta channel partnerships across the region, driving our VAR and resell partners to deploy Vanta more broadly. This role sits within Vanta’s Partnerships team, where you will have a direct role in bringing Vanta’s vision of securing every technology company through channel partners. You will help us ensure that our partners always receive quality guidance and enablement as they go-to-market with Vanta. This role will be based from our London or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a founding Channel Manager for the DACH region at Vanta: Drive net new pipeline and ARR for the DACH region via a book of channel partners, specifically resellers and VARs Enable and build relationships with existing Vanta partners Direct a one-to-many approach to developing business within the region Build one-to-one relationships with key partners across DACH Manage your pipeline effectively, working alongside Account Executives in the business to close deals How to be successful in this role: 4+ years of channel partner experience working within software/SaaS Must be able to work 3 days per week in our London or Dublin office with 2 days at home Be fluent in German and English, with strong communication skills in both languages Excellent cross-functional team player that can execute and can contribute to strategy Highly driven self-starter that thrives in a dynamic environment Customer focused approach Experience in operations, with an ability to help create and organize bus

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As one of our Channel Managers for the DACH region, you’ll manage Vanta channel partnerships across the region, driving our VAR and resell partners to deploy Vanta more broadly. This role sits within Vanta’s Partnerships team, where you will have a direct role in bringing Vanta’s vision of securing every technology company through channel partners. You will help us ensure that our partners always receive quality guidance and enablement as they go-to-market with Vanta. This role will be based from our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Channel Manager, DACH at Vanta: Drive net new pipeline and ARR for the DACH region via a book of channel partners, specifically resellers and VARs Enable and build relationships with existing Vanta partners Direct a one-to-many approach to developing business within the region Build one-to-one relationships with key partners across DACH Manage your pipeline effectively, working alongside Account Executives in the business to close deals How to be successful in this role: 4+ years of channel partner experience working within software/SaaS Must be able to work 3 days per week in our Dublin or London office with 2 days at home Be fluent in German and English, with strong communication skills in both languages Excellent cross-functional team player that can execute and can contribute to strategy Highly driven self-starter that thrives in a dynamic environment Customer focused approach Experience in operations, with an ability to help create and organize business processes and systems Unde

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As our founding Channel Manager for the French market, you’ll manage Vanta channel partnerships across the region, driving our partners to sell and deploy Vanta more broadly. This role sits within Vanta’s Partnerships team, where you will have a direct role in bringing Vanta’s vision of securing every technology company through channel partners. You will help us ensure that our partners always receive quality guidance and enablement as they go-to-market with Vanta. This role will be based from either our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Channel Manager for the French market at Vanta: Drive net new pipeline and ARR for the French market via a book of channel partners (service and sales oriented) Enable and build relationships with existing Vanta partners Direct a one-to-many approach to developing business within the region Build one-to-one relationships with key partners across France Manage your pipeline effectively, working alongside Account Executives in the business to close deals How to be successful in this role: 4+ years of channel partner experience working within software/SaaS Fluency in written and spoken English and French required Must be able to work 3 days per week in our Dublin or London offices with 2 days at home Excellent cross-functional team player that can execute and can contribute to strategy Highly driven self-starter that thrives in a dynamic environment Customer focused approach Experience in operations, with an ability to help create and organize business processes and systems Understan

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: This is a Product Engineering role specialized in monetization systems, and will lead that space at Replit. It’s a direct line to business impact. But it’s also critical to get right for our users. These are some of the most critical user journeys to get right. Getting them wrong creates the most frustrating experiences for users. So we’re looking for engineers who can build reliable and scalable billing systems and abstractions, while also translating that to an intuitive and friendly user experience. You will: Lead the architecture and implementation of monetization systems at Replit. Create seamless payment experiences for users for both product-led and sales-led motions. Build new abstractions and APIs for other engineers at Replit to monetize their new products. Iterate on pricing and packaging tactics to drive revenue growth. Examples include coupon codes and referral systems. Create monitoring and feedback systems so that we can proactively spot problems, fix them, and optimize performance. Required skills and experience: 6+ years of engineering experience, with strong skills working on the backend. Direct working experience in at least one of the following: Subscription platforms Usage-based billing SaaS Taxation Payment platforms Tokenization Self-directed and comfortable working autonomously in ambiguous environments. Excellent problem-solving skills with ability to debug complex billing issues and edge cases. Experience implementing customer-facing billing interfaces that simplify complex pricing structures. Tools + Tech Stack for this role: Python, TypeScript, React, Postgres, GraphQL, and Nodejs. Bonus Points : Experience working with Orb, Metronome, or Stripe usage based billing. Experienc

The Revenue team is a highly visible, global team responsible for accurate and timely revenue reporting. The team manages the monthly and quarterly revenue close, supports contract review and accounting conclusions, evaluates revenue treatment for new and existing product offerings, maintains controls over revenue reporting, and supports revenue forecasting and analytics. This role will lead the Revenue Operations team in Gurugram, India, with responsibility for managing and developing Revenue Managers and Revenue Analysts. The Senior Manager will be the primary point of leadership for the India Revenue Operations team and will be accountable for the quality and timely execution of the revenue processes owned by the team. The role will partner closely with global Revenue leadership and cross-functional teams to manage close execution, resolve complex revenue and operational issues, strengthen processes and controls, and continue building the capabilities of the India team. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Candidate Profile Bachelor's degree in Accounting or Finance; CPA, CA, or equivalent qualification preferred 10+ years of relevant experience, including experience in revenue accounting or revenue operations at a public, high-growth SaaS or technology company Demonstrated people leadership experience, including managing Managers and individual contributors Strong working knowledge of ASC 606, including experience with SaaS, cloud, and usage-based revenue models Experience owning complex revenue close processes, including revenue recognition, journal entries, account reconciliations, revenue allocations, and related analytics Experience reviewing customer contracts and evaluating non-standard terms and revenue accounting considerations Strong understanding of financial reporting controls, SOX requirements, and external audit support Demonstrated ability to independently assess complex issues, determine app

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Sales Manager for Wolt Benefits, you will play a key role in growing our network of merchants and employer partners across Finland. In this role, you will be responsible for identifying, acquiring, and developing partnerships with organizations that help make Wolt Benefits more accessible and valuable for users. Depending on your focus area, this means either helping merchants start accepting Wolt Benefits as a payment method across physical and digital channels, or partnering with employers to introduce Wolt Benefits as part of their employee benefits offering. You will act as a trusted commercial partner, taking the time to understand each organization's needs and goals, and working closely with internal teams to deliver solutions that create long-term value. From the first conversation through onboarding and adoption, you'll play a hands-on role in ensuring successful partnerships and sustainable growth. Beyond sales, you will help strengthen relationships, improve performance, and contribute to the development of our offering. The role also involves close collaboration with cross-functional teams on operational and product-related topics, helping shape processes, improve the customer and partner experience, and support the continued growth of Wolt B

Job Title: Senior Project Manager- GPS-GCB 4 About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Role Decription Experience in leading complex, multi geography projects in Payments domain Working with very senior stakeholders, cross-product deployment of customer journeys Good experience in project sizing, creating plan for a plan, business cases and benefit sizing Independently lead transformation interventions/engagements Understands Payments, Transformation PM, Trade knowledge will be good to have.

Location Details: Romania - Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... You will work closely with our Inbound Support teams to resolve any technical issues in a timely and professional manner. You will be friendly and communicative, able to resolve issues quickly and in line with our service level agreements. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services Answering customers’ technical support issues through our CRM Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience Your experience should include... 1 + years experience in a Technical Support, Customer Support, Help Desk, or Web Development role. Basic understanding of Linux and/or Windows hosting environments. Knowledge of web hosting technologies, including LAMP and/or WAMP environments. Understanding of Domain Name System (DNS) concepts and troubleshooting. Basic knowledge of HTML and CSS, with familiarity with PHP considered an advantage. Strong written English and communication skills. Ability to explain technical concepts clearly to both technical and non-technical customers. Proven ability to work effectively within a team environment. Positive attitude and ability to remain composed when managing competing priorities and workload pressures. You might also have.. Experience with hosting control panels such as cPanel and Plesk. WordPress CMS experience. Experience working with AI tools and technologies, with hands-on experience using Claude Code considered a str