Customer Performance Director in Germany

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. Your role & Mission As Data Director here at Forto, you will be responsible for creating a unified data organisation consisting of Data Science, Data Analytics and Data Engineering. You will dramatically raise the profile of data across the business, partnering with stakeholders in a number of domains to assess and support their data needs. You will own and implement a company wide data strategy, prioritizing competing demands into one cohesive and well understood approach. What you will do Be responsible for the teams (each with their own manager/technical lead) that own the 3 “pillars” of data at Forto: Data Engineering, Data Analytics and Data Science, bringing them into a unified org whilst also encouraging and respecting their specialised skills Ensure that the Data org operates a Centre of Excellence, supporting and educating the “customers” of data across the business. Break down siloes and form strong working relationships with stakeholders. Define and shape a data strategy fit for purpose across our analytical and agentic business needs. Own data governance and quality. Establish the policies, standards, ownership model, and forums that make data trustworthy. Manage day-to-day compliance with GDPR and emerging AI regulation, and set practical guardrails for data and AI use. Sponsor the data platform. Work with engineering and architecture to maintain a reliable, performant, cost-aware platform across ingestion, storage, transformation, BI, and ML. Make build/buy/partner recommendations and manage key vendor relationsh

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook . What you'll do Mentor and enable the team to exceed company growth and retention forecasts Work with the Customer S

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook . What You’ll Do Partner

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Munich office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ ye

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Consultant Appian Customer Success is obsessed with delivering exceptional customer outcomes and mission-critical business impact at speed. Our team acts as the elite consulting arm of Appian, partnering directly with the world’s largest commercial clients to bring their most ambitious ideas to life. By joining this high-performance team, you will establish a world-class foundation in professional consulting while directly accelerating global adoption of our AI-Powered Process Automation platform. As a Consultant at Appian, you won’t just write code - you will architect modern business transformations. This role offers an unprecedented opportunity to sit at the intersection of business strategy and technical innovation. Instead of being pigeonholed into isolated legacy components, you will own the end-to-end delivery of highly visible, custom software solutions. You will work side-by-side with client executives to solve complex workflow problems, build robust integrations, and empower enterprise teams to achieve Enterprise-Grade Orchestration . What You’ll Do Architect & Implement: Design, develop, and deploy robust, custom automation solutions throughout the entire project lifecycle utilizing Appian’s AI-Powered Process Automation platform. Integrate Ecosystems: Build seamless data connections and scalable APIs to integrate multiple external enterprise systems using REST, SOAP, and JDBC connections. Engineer Data Models: Launch new relational data models in production environments and optimize database design through sophisticated SQL development. Ag

Location : Come and join us in Hamburg. Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for an Engineering Manager to lead a high-performing team of software engineers focused on our Rider domain — the customer-facing app and platform that millions of riders use every day. Your team will play a pivotal role in bringing Lyft's product experience to Europe, adapting and building the systems that let riders book rides seamlessly across all markets This critical role ensures team’s alignment with product and business strategy, while driving efficient delivery of features. You will foster an environment of technical excellence, psychological safety, and continuous individual development, ultimately maximizing business impact across all Freenow markets through innovation. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate colleagues who strive for excellence and enjoy their work. Are you ready for your next ride? YOUR DAILY ADVENTURES WILL INCLUDE: Team Performance & Delivery: Within the frame of quarterly goals and company strategy, lead the team in delivering high-quality, scalable software solutions. Focus on continuously improving engineering processes to ensure predictable, timely delivery while managing team capacity and focus. You inspire innovation to disrupt incumbents. People Development: Provide coaching, mentoring, and continuous feedback to team members. Identify development areas and growth opportunities to support individual career paths and enhance team competence in building innovative customer and driver support solutions. You get to build a team from the ground up. Technical Ownership: In collaboration with Staff Engineers and Principals, lead technical decision-making for the support systems. Ensure high standards of quality, reliability, maintainability, and observability in all solutions, particularly the large-scale syste

Location : Barcelona, Berlin or Hamburg Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets. As a key member of the CRM team, reporting directly to the Head of CRM, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth. YOUR DAILY ADVENTURES WILL INCLUDE: Drive the technical design, implementation, optimization, and scalability of CRM systems. Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals. Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency. Ensure data quality, integrity, and compliance through audits and analysis. Troubleshoot CRM performance issues and optimize system functionality. Analyze CRM data to generate insights and recommendations. Manage technical vendors and maintain system documentation. Develop in-app messages and email templates using HTML, CSS, and JavaScript. Write SQL and Python scripts for segmentation and ETL processes. Our MarTech stack : Braze | Tableau | Mixpanel & more TO BE SUCCESSFUL IN THIS ROLE: Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery. Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications. Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization. Strong analytical and problem-solving skills with a data-driven mindset. Experience with API integrations and understanding of data structures and microservices. Ability to c

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Manager, Solutions Architecture - CEUR (Pre-Sales) at GitLab, you'll manage a distributed team of Solutions Architects working with customers across the Germany, Austria, Switzerland & Eastern Europe. In this player-coach role, you'll guide technical strategy across complex sales motions while also stepping directly into high-impact opportunities to help your team secure technical wins and build customer confidence in GitLab's platform approach. At GitLab, we work at the intersection of technical sales strategy, team development, and operational scale, and you'll help translate customer require

Location: Berlin or Hamburg At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. Following Lyft's recent acquisition of Freenow in Europe, we are seeking an experienced leader to drive growth in our German and Austrian operations, serving as the critical bridge between global strategy and local execution. You will excel at managing relationships up and down the organization, ensuring central roadmaps align with German market realities while driving hyper-local growth. Reporting directly to the VP Operations, Europe, you will steward the Freenow by Lyft business across Germany and Austria, serving as a key driver of local market growth. In this role, you will collaboratively steer the P&L alongside regional and central leadership, combining strategic vision with hands-on operational oversight. As a strong representative for the Freenow by Lyft brand, you will align the needs of different customer segments while building and managing regulatory and stakeholder relationships that support our local operations and long-term growth. YOUR DAILY ADVENTURES WILL INCLUDE: You will play a key role in driving our German and Austrian operations. This role combines strategic leadership, commercial acumen, stakeholder management, and hands-on execution to support Freenow by Lyft's growth in the market. P&L Management & Commercial Acumen: Collaboratively steer the German and Austria P&L alongside regional leadership, proactively negotiating for the resources and investment needed to fuel local growth. Collaborate with the Marketplace Performance team to steer supply and demand, leveraging understanding of unit economics to optimize the dynamic marketplace. Identify and develop new revenue streams from concept to realization, including growth pillars such as Medical and Dispatch solutions. Operational Excellence & Growth: Lead the "Local Growth Team" model, inspiring a high-

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role: We’re looking for a driven Sales Manager (f/m/d) to join Forto’s commercial team and help accelerate our growth across Europe. In this full-cycle sales role, you’ll be responsible for acquiring new customers and building your own book of business - with the opportunity to retain and grow those accounts over time. Your initial focus will be landing net-new customers through outbound outreach and in-person field selling. As your portfolio grows, you’ll take ownership of those relationships and drive long-term value through upsell, cross-sell, and exceptional account management. You’ll be selling a solution that’s reshaping global logistics — all while working in a fast-paced, collaborative, and high-performing team. Priority locations for this role include Thuringia/North Bavaria + Brandenburg/Western Saxony Key Responsibilities: Sign new customers that match Forto’s ideal customer profile to drive volume and gross profit. Own your pipeline : prospect, qualify, and convert leads via outbound outreach and in-person selling. Run effective discovery : deeply understand customer needs and how Forto can solve them. Build long-term partnerships : manage and grow the customers you land, identifying upsell and cross-sell opportunities. Lead business reviews with key customers to align on performance, future needs, and expansion potential. Collaborate cross-functionally with Operations, Finance and Product to ensure a seamless and positive customer experience. Required Skills and Experience: 3+ years of experience in B2B sale

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role We’re looking for a driven (Senior) Sales Manager (f/m/d) to join Forto’s commercial team and help accelerate our growth across Europe. In this full-cycle sales role, you’ll be responsible for acquiring new customers and building your own book of business - with the opportunity to retain and grow those accounts over time. Your initial focus will be landing net-new customers through outbound outreach and in-person field selling. As your portfolio grows, you’ll take ownership of those relationships and drive long-term value through upsell, cross-sell, and exceptional account management. You’ll be selling a solution that’s reshaping global logistics — all while working in a fast-paced, collaborative, and high-performing team. Key Responsibilities Sign new customers that match Forto’s ideal customer profile to drive volume and gross profit Own your pipeline: prospect, qualify, and convert leads via outbound outreach and in-person selling Run effective discovery: deeply understand customer needs and how Forto can solve them Build long-term partnerships: manage and grow the customers you land, identifying upsell and cross-sell opportunities Lead business reviews with key customers to align on performance, future needs, and expansion potential Collaborate cross-functionally with Operations, Finance and Product to ensure a seamless and positive customer experience Required Skills and Experience 3+ years of experience in B2B sales - you've landed new customers against clear quotas Fluent in German and English, and based in G

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Strategic Account Executive, you will own a portfolio of Industry strategic customers and prospects in the south of Germany, helping them get the most value from GitLab’s AI-powered DevSecOps platform. You’ll break into net new enterprise accounts and expand GitLab’s footprint within existing customers, using a consultative approach to understand their business needs and guide successful adoption and expansion of GitLab. You’ll work closely with pre- and post-sales teams and strategic channel partners to drive full-cycle sales, from prospecting and qualification through rollout, usage, and long-term

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. About the Role: As a Solutions Engineer , you’ll serve as a senior technical and business advisor responsible for driving complex enterprise sales engagements and shaping how project44 delivers value to the market. This role is both strategic and hands-on, you will lead technical discovery and solution design for our largest customers, mentor the next generation of Solutions Engineers, and partner cross-functionally with Product, Engineering, and Sales to influence the direction of our platform. You are a storyteller, technologist, and strategist who can articulate how project44 technology transforms global supply chains, and back it up with architectural depth and operational know-how. Key Accountabilities: Lead technical strategy and solution design for complex global enterprise opportunities. Serve as the primary technical authority during sales engagements-partnering closely with Account Executives to develop and execute ac

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re hiring talented Software Engineers for the Snowflake Dynamic Tables team in Berlin, Germany. Join us to build the next generation data platform that enables customers to transform data with declarative SQL while maintaining control over cost, latency, and throughput. We are looking for strong engineers who are enthusiastic about building new cutting-edge technologies, who look forward to tackling complex database problems, and pick up and understand deep technical areas quickly. You will work alongside seasoned engineers and grow in your scope and influence. AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Work with a talented and collaborative team of engineers and Product Managers in our globally distributed team to design and build Dynamic Tables capabilities Design, implement, support, and evolve new features and performance improvements Help shape technical and product direction with senior teammates Break ambiguous problems down, weigh the tradeoffs, and make technical and product decisions Analyze and solve performance, correctness, and fault-tolerance challenges at scale Dig into unfamiliar parts of a large system to root cause and solve problems Ensure operational readiness of what you build and help meet the commitments to our customers regarding reliability, a