Customer Relationship Advocate in Germany

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. This is a full time role that can be held from our Berlin hub or remote. What you'll do at Figma: Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery Document proactive engagement strategies as part of high quality, bespoke enablement plans Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Build trusted relationships with stakeholders across roles and departments - from individual contributors to seni

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The DACH Enterprise team is at the forefront of driving revenue and growth across Germany, Austria, and Switzerland. As trusted business partners, we work with the most ambitious market leaders and high-growth innovators — from Personio, FREE NOW, N26 to Westwing — helping them build the financial infrastructure that powers their next stage of growth. We're known for our product expertise, rigorous thinking, and user-first approach to problem-solving. Stripe's financial infrastructure is the engine that unlocks new revenue streams, automates complex local compliance, and drives global expansion for the region's most prominent businesses. This is a pivotal moment for Stripe in DACH — the market opportunity is significant, and our team serves as a critical source of user feedback and market intelligence, with direct influence on the product roadmap and growth strategy. We're a diverse, international team that values collaboration and curiosity, and we're looking for someone who's eager to share knowledge and keep learning. What you’ll do As an Enterprise Account Executive you will drive Stripe’s enterprise growth engine by building and expanding deep, long-term relationships with large and very large customers and turning them into high-impact Stripe advocates. You’ll own a named portfolio of strategic accounts and high-potential targets, serving as the primary executive point of contact for senior stakeholders across business, product, and te

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. You will work remotely from Germany and will be reporting to Sr. Director, Engineering You Will: Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn't done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to so

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Munich office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ ye

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Relationship Manager owns the commercial growth agenda for an assigned portfolio of accounts. This includes identifying white space, developing account specific growth hypotheses, building and progressing a qualified pipeline, securing renewals, driving win back, cross sell and up sell opportunities, and expanding relationships across relevant buying centers. The Relationship Manager acts as the strategic owner of the account. The role is accountable for actively finding and creating growth opportunities, not only responding to existing demand. The Relationship Manager understands customer priorities, maps personas and buying centers, identifies unused potential across use cases, departments, countries and products, and translates this into focused account plans with clear next steps, owners and dates.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the DACH market focusing on our Mid Market customer segment. You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role requires native-level German and strong professional English language skills. It is based in our Hamburg office. What you'll be doing: Own your Book of Business and expand your revenue. Take ownership of your numbers. Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. Strategically understand the customers situation,

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise) Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business need

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Are you ready to redefine the future of digital identity in the AI era? Okta’s Germany Strategic Account Executive Sales Team is hiring! Our Strategic Account Executives (SAE) are the visionary leaders who orchestrate and drive sales engagements for our most critical and prestigious Germany based customers. In an era where Artificial Intelligence is transforming how enterprises operate, identity has become the new security perimeter. As an SAE, you won't just be selling software—you will act as a trusted, long-term advisor helping the C-suite safely navigate the AI revolution. You will build first-class Account Plans that map directly to your customers' overarching business strategies, digital transformation initiatives, and AI adoption plans. By championing value-based selling, you will translate complex technical capabilities into undeniable business outcomes, showing how secure identity is the ultimate enabler of modern enterprise innovation and ROI. You will collaboratively plan and orchestrate the execution of aligned account strategies, ensuring robust opportunity generation, deep relationship alignment, and flawless account governance. Expect to lead from the front: presenting Okta’s transformational proposals, negotiating high-stakes terms, and bringing down complex, multi-layered, seven-figure deals that deliver massive win-win scenarios for both the customer and Okta. Beyond managing existing relationships, you will hunt for new business leads tha

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! At Figma, our Solutions Consulting team bridges technical expertise with business context to help customers realize what’s possible with our platform. As a Solutions Consultant supporting Mid-Market accounts, you’ll partner with Sales and cross-functional teams to craft and deliver consultative strategies that showcase Figma’s value. You’ll lead technical discussions, demos, and solution design to help customers achieve their goals and transform how they build products, playing a key role in driving revenue and growth as Figma continues to innovate This is a full time role that can be held from our Berlin hub. What you'll do at Figma: Paint the vision of the Figma Platform and guide customers in realizing the value through product demonstrations and presentations Support the Sales team by addressing Figma platform questions and showcasing how Figma accelerates digital product delivery to customers Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires, RFIs, RFPs, identity and Mid-Market questions Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap Design and scale technical sales efforts, facilitating conversations and connections between our customers, sales, and product teams Create thoughtful content to delight customers and internal partners surrounding the Figma platform Collaborate with amazing Figmates to hone your craft and exec

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. SUMMARY: As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT sco

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset. WHY THIS ROLE? Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs. Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting. Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment. WHAT YOU’LL DO: Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia. Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks. Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up. Conflict Management: Navigate internal resource conflicts effectively to keep projects on track. Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores great

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly accomplished Enterprise Account Executive to drive significant revenue growth within a select portfolio of large enterprise accounts (5,000+ employees) while also acquiring new customer logos. This strategic role focuses on deepening existing customer relationships and expanding Smartsheet's footprint within these key accounts. You will develop and execute comprehensive account plans, drive cross-selling opportunities, and land new departments across the enterprise. You will have a history of exceeding quota attainment and winning new customer accounts. This is a highly impactful role for a motivated and results-oriented sales professional who thrives in a collaborative environment and excels at building long-term customer partnerships. You will work on a hybrid basis from Munich, Germany and will be reporting to the Regional Director, DACH Sales. You Will: Exceed quarterly and annual software and services sales quotas by driving expansion sales within a portfolio of accounts that are in early-stage maturity with Smartsheet Lead primary and secondary account teams by partnering with Sales Engineering, Consulting, Customer Success, Marketing and Sales Development Qualify inbound leads and run new business sales cycles from end to end Acquire new business for Smartsheet by selling our full suite of products/services/solutions Develop short and long-term growth and renewal strategies across your customer base Execute complex, high-value solution-based sales processes Develop & execute strategic

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0-500 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory. You will work on a hybrid basis from Munich, Germany and will be reporting to a Regional Director, DACH Sales. You Will: Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business. Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework. Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0-500 employees). Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency. Develop and maintain strong relationships with local channel partners to identify and pursue new oppo