Customer Service in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is a rich ecosystem encompassing varied product categories across nearly all platforms (mobile, desktop, console, VR, etc.). Keeping our app performant, scalable, and reliable requires a robust technical architecture to empower thousands of engineers to build at scale. As the Senior Product Manager for this space, you’ll drive the creation of foundational systems like our multi-process architecture, resource management systems, and key observability frameworks that power the heart of the Roblox App. You will: Define the capabilities and inner workings of critical systems like our process lifecycle manager, asset download orchestrator and critical observability frameworks like our sessionization system. Drive a multi-year roadmap to modernize our App Architecture across key themes like modularization, network resiliency, and resource efficiency. Dive deep into problem spaces with Engineering to ideate new systems to scale our App. Drive the roadmap for Observability & Logging Systems. Dive deep into monitoring & triage workflows, identifying gaps to create new features and systems that extend our capabilities Empower our customers. Every feature team across Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox’s daily active users growing at a record pace, we are seeking a senior data infrastructure engineer to join our new Data Insights team. Our team owns the data tooling that empowers Roblox builders to independently make informed and timely data-driven decisions. As an engineer on the team, you’ll work on the platforms behind tools like Superset, Hex, and Python notebooks, which provide critical insights into the health of our business to users at every level of the company. We tackle diverse challenges in data engineering, infrastructure, and analytics, to deliver the insights our customers need. You will collaborate closely with engineers across our data ecosystem to shape the future of product analytics at Roblox. This role offers the chance to be a founding team member and help define both the technical direction and the long-term shape of the product area from the ground up. This role is a great fit for you if you are proficient in designing and scale robust data infrastructure and applications and have a zeal for developing inspiring, easily maintainable, and reusable code. Join our team and make a significant impact at Roblox. You Will: Architect and deliver a high-pe